Advantech CRV-430WP Series User manual

User Manual
CRV-430WP Series
43" Curved Touch Monitor

CRV-430WP User Manual ii
Copyright
The documentation and the software included with this product are copyrighted 2018
by Advantech Co., Ltd. All rights are reserved. Advantech Co., Ltd. reserves the right
to improve the products described in this manual at any time without notice. No part
of this manual may be reproduced, copied, translated, or transmitted in any form, or
by any means, without the prior written permission of Advantech Co., Ltd. The infor-
mation provided in this manual is intended to be accurate and reliable. However,
Advantech Co., Ltd. assumes no responsibility for its use, nor for any infringements
of the rights of third parties that may result from its use.
Acknowledgements
Intel and Pentium are trademarks of Intel Corporation.
Microsoft Windows and MS-DOS are registered trademarks of Microsoft Corp.
All other product names or trademarks are properties of their respective owners.
Product Warranty (2 years)
Advantech warrants the original purchaser that all of its products will be free from
defects in materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products that have been repaired or altered by
persons other than repair personnel authorized by Advantech, or products that have
been subject to misuse, abuse, accident, or improper installation. Under the terms of
this warranty, Advantech assumes no liability for the consequence of such events.
Because of Advantech’s high quality-control standards and rigorous testing, most
customers never need to use our repair service. If an Advantech product is defective,
it will be repaired or replaced free of charge during the warranty period. For out-of-
warranty repairs, customers will be billed according to the cost of the replacement
materials, service time, and freight. Please consult your dealer for more details.
If you suspect that your product is defective, follow the steps outlined below.
1. Collect all the information about the problem encountered. (For example, CPU
speed, Advantech products used, other hardware and software used, etc.) Note
anything abnormal and list any onscreen messages displayed when the prob-
lem occurs.
2. Call your dealer and describe the problem. Please have your manual, product,
and all relevant information readily available.
3. If your product is diagnosed as defective, obtain a return merchandize authori-
zation (RMA) number from your dealer. This allows us to process your return
more quickly.
4. Carefully pack the defective product, a completed Repair and Replacement
Order Card, and a proof of purchase date (such as a photocopy of your sales
receipt) in a shippable container. Products returned without a proof of purchase
date are not eligible for warranty service.
5. Write the RMA number clearly on the outside of the package and ship it prepaid
to your dealer.
Part Number: 2006430W00 Edition 1
Printed in Taiwan November 2018

iii CRV-430WP User Manual
Declaration of Conformity
CE
This product has passed the CE test for environmental specifications. Test conditions
for passing included the equipment being operated within an industrial enclosure. In
order to protect the product from damage due to electrostatic discharge (ESD) or
electromagnetic interference (EMI) leakage, we strongly recommend the use of CE-
compliant industrial enclosure products.
FCC Class A
This equipment has been tested and found to comply with the limits for a Class A dig-
ital device, pursuant to part 15 of the FCC Rules. These limits are designed to pro-
vide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Opera-
tion of this equipment in a residential area is likely to cause harmful interference. In
such cases, users are required to correct the interference at their own expense.
Technical Support and Assistance
1. Visit the Advantech website at http://support.advantech.com to obtain the latest
product information.
2. Contact your distributor, sales representative, or an Advantech customer ser-
vice center for technical support or additional assistance. Please have the fol-
lowing information ready before calling:
–Product name and serial number
–Description of your peripheral attachments
–Description of your software (operating system, version, application software,
etc.)
–Comprehensive description of the problem
–The exact wording of any error messages

CRV-430WP User Manual iv
Warnings, Cautions, and Notes
Document Feedback
To assist us in improving this manual, we welcome all comments and constructive
criticism. Please send all feedback in writing to [e-mail]
Warning! Warnings indicate conditions that if not observed can result in personal
injury!
Caution! Cautions are included to prevent hardware damage or data losses.
New batteries are at risk of exploding if incorrectly installed. Do not
attempt to recharge, force open, or heat the battery. Replace the battery
only with the same or equivalent type recommended by the manufac-
turer. Discard used batteries according to the manufacturer's instruc-
tions.
Note! Notes provide additional optional information.

v CRV-430WP User Manual
Safety Instructions
1. Read these safety instructions carefully.
2. Retain this user manual for future reference.
3. Disconnect this equipment from all AC outlets before cleaning. Use a damp
cloth to clean the equipment. Do not use liquid or spray detergents.
4. For plugable equipment, the power outlet socket should be located near the
equipment and easily accessible.
5. Protect the equipment from humidity.
6. Place this equipment on a reliable surface during installation. Dropping or letting
the equipment fall may cause damage.
7. The openings of the enclosure are for air convection. Prevent the equipment
from overheating. Do not cover the openings.
8. Ensure that the voltage is correct before connecting the equipment to a power
outlet.
9. Position the power cord away from high-traffic areas. Do not place anything over
the power cord.
10. All cautions and warnings on the equipment should be noted.
11. If idle for a long duration, disconnect the equipment from the power source to
avoid damage from transient overvoltage.
12. Never pour liquid into an opening. This may cause fire or electrical shock.
13. Never open the equipment. For safety reasons, the equipment should only be
opened by qualified service personnel.
14. If one of the following occurs, have the equipment checked by service person-
nel:
The power cord or plug is damaged.
Liquid has penetrated into the equipment.
The equipment has been exposed to moisture.
The equipment is malfunctioning or does not function according to the user
manual.
The equipment has been dropped or damaged.
The equipment shows obvious signs of breakage.
15. Do not store this equipment in an environment where the temperature fluctuates
below -20 °C (-4 °F) or above 60 °C (140 °F) because this could damage the
equipment. The equipment should be stored in a controlled environment.
16. The sound pressure level at the operator's position does not exceed 70 dB (A)
in accordance with IEC 704-1:1982.
DISCLAIMER: These instructions are provided according to IEC 704-1. Advantech
disclaims all responsibility for the accuracy of any statements contained herein.
Caution! Information regarding the adapter output rating (24 VDC, 5 A/100 W min)
is provided in the user manual to assist with adaptor selection if a power
adapter is not shipped with the unit.

CRV-430WP User Manual vi

vii CRV-430WP User Manual
Chapter 1 Overview...............................................1
1.1 Introduction ............................................................................................... 2
1.1.1 Scope............................................................................................ 2
1.1.2 Overview ....................................................................................... 2
Chapter 2 System Setup.......................................3
2.1 Specifications ............................................................................................ 4
2.2 Packing List............................................................................................... 4
2.3 Dimensions ............................................................................................... 5
Chapter 3 Functions .............................................7
3.1 LED Indicator ............................................................................................ 8
3.1.1 Keypad (7 Keys) ........................................................................... 8
3.2 OSD Menu ................................................................................................ 8
3.3 Touch Drivers............................................................................................ 9
Appendix A Troubleshooting ................................11
A.1 Introduction ............................................................................................. 12
A.2 Troubleshooting ...................................................................................... 12

CRV-430WP User Manual viii

Chapter 1
1Overview
Introduction

CRV-430WP User Manual 2
1.1 Introduction
1.1.1 Scope
This document defines and describes the outline specification of a 43" curved
(1500R) projected capacitive touch monitor with 4mm cover glass.
1.1.2 Overview
The curved projected capacitive touch monitor is constructed with tempered touch
glass, UHD (3840 * 2160) TFT panel, and solid metal chassis with 400 x 400 VESA
mount for easy installation.
The curved LCD offers the best Viewing Angles of 178°/178°, without any color shift,
and offers the best vibrant colors. High brightness of 450cd/m2 can meet most cus-
tomer applications.
The curved projected capacitive touch offers 10 point multi-touch with non-visible
wire, clear touch sensor, and tempered glass, to provide all necessary protection
from impact and high performance. Manufactured from high-grade components, lam-
inated in top class clean room to eliminate particles, hair, and fingerprints, the curved
projected capacitive touch glass provides accurate touch with quick response.
Note! Whilst every effort has been made to provide an accurate description of
the system design and specification, changes may be required as the
design process proceeds to ensure the product meets the best design
and operational performance possible.

Chapter 2
2System Setup
Specifications
Packing List
Dimensions

CRV-430WP User Manual 4
2.1 Specifications
2.2 Packing List
1 x CRV-430WP touch monitor
1 x USB Type A cable (reserved for Touch)
1 x Display Port cable
Part number CRV-430WP
Display
Display Type 43" TFT LCD with long life LED backlight
Max. Resolution 3840 x 2160
Luminance (cd/m2)450 (Typ.)
Viewing Angle 89/89/89/89 (left/right/up/down)
Pixel Pitch 0.2451 mm x 0.2451 mm
Colors 10-bit(D), 1.07 Billion Colors
Touch
Touch Type Projected capacitive, 4mm toughened glass
Light Transmission ≥85%
Driver Support Windows, Linux, Mac
Touch Points 10
Touch Interface USB
Hardness ≥6H
Environment
Operating Temperature 0 ~ 50 °C
Storage Temperature -20 ~ 60 °C
Vibration Random Vibration 5-500 Hz, 2.16G, 1H per axis
(with package)
System
Weight 33kg (Net weight ) / 38kg (Gross weight)
I/O
VGA x 1, DP (V1.2) x 1, HDMI 1.4 x 2, HDMI 2.0 x 2,
Audio input x 1, Audio output x 1, USB x 1 (AD board
maintenance), USB x 1 (Reserved for touch func-
tion)
OSD Keys: Power, Menu, Up, Down, Left, Right, Select
Power 120W power adaptor with AC 100~240V input and
DC +24/5A output
EMC Compliance CE/FCC/CCC, RoHS
Note! The accessory cables listed above are subject to change for different
SKUs.

5 CRV-430WP User Manual
Chapter 2 System Setup
2.3 Dimensions
Note! Select the correct VESA mounting kit with an appropriate weight loading
capability. Use M6 screws to affix the digital signage display to the
mounting unit.
586.10 ±1
(920.08 REF.) GLASS VA
(530.10 REF.)GLASS VA
5.12 ±1
5.12 ±1
162.50 ±1
998.70 ±1
R 1500
400(VESA MOUNT for M6 SCREW)
400(VESA MOUNT for M6 SCREW)
572.50
988.46
(6.80 ±1) (6.80 ±1)

CRV-430WP User Manual 6

Chapter 3
3Functions
LED Indicator
OSD Menu
Touch Drivers

CRV-430WP User Manual 8
3.1 LED Indicator
None: power off
Flashing Red: Standby
Solid Blue: Active
3.1.1 Keypad (7 Keys)
Power, Menu, UP, Down, Left, Right, Select
3.2 OSD Menu
Key Name Function Remarks
Power Key Power On / Off
Menu Key OSD Menu On / Off
Up Key OSD Menu Up Select / Image reverse scan
Down Key OSD Menu Down Select
Left Key Volume Down
Right Key Volume Up
Select Key Input Source Select
OSD Menu Description Remarks
Picture
Color Mode Control the Picture mode setting
Brightness Adjust the Brightness of the Screen
Contrast Adjust the Contrast of the Screen
Saturation Adjust the Saturation of the Screen
Hue Adjust the Hue of the Screen
Gamma Adjust the Gamma of the Screen
Aspect Ratio Adjust the Aspect Ratio Screen
DCR Set the DCR on/off of the Screen
Advance
Color Bypass Set the Color Bypass On/Off of the
Screen
Picture Bypass Set the Picture Bypass On/Off of the
Screen
Noise Reduction Noise Reduction setting
Super Resolution Super Resolution setting
Black Level Gray level adjust
Sharpness Adjust sharpness
Color
Color Temperature Control the temperature of the color
Red Control the intensity of the color of the
screen's image(Usable when Color tem-
perature is USER mode.)
Green
Blue

9 CRV-430WP User Manual
Chapter 3 Functions
3.3 Touch Drivers
The CRV-430WP 43" curved touch monitor doesn't need any special drivers to
enable the touch function, if the system doesn't include an inbox touch driver, please
contact Advantech customer service.
OSD
OSD Horizontal Posi-
tion Adjust the H-Position of the OSD Menu
OSD Vertical Position Adjust the V-Position of the OSD Menu
OSD Transparency Adjust the Transparency of the OSD
Menu
OSD Rotation Adjust OSD Menu
OSD Timeout Adjust the Off Timer of the OSD Menu
MISC
Language Adjust the Language of the OSD Menu
Volume Adjust the Volume of audio
Mute Audio ON/OFF select
PC setting Adjust the Analog RGB of the Screen PC Mode
only
Factory Reset Adjust the Initialize of the Set
Response time Adjust LCD Response time, faster or
normal
FreeSync Reserved for AMD Graphic solution
PIP
PIP Mode Select the picture in picture of the
screen 0'180' Only
PIP Size Select the size of the PIP screen
PIP Position Select the Position of the PIP screen
Input
Main Input Main Screen Input Select
Sub Input1 PIP & Triple / Quad Input Select1
Sub Input2 Triple / Quad Input Select 2
Sub Input3 Quad Input Select 3
PC input
Horizontal Position Adjust the H-Position of the screen's
image RGB Only
Vertical Position Adjust the V-Position of the screen's
image RGB Only
Clock Adjust the Clock of the screen image RGB Only
Phase Adjust the Phase of the screen's image RGB Only
Auto Adjust Auto Position of the Screen's Image RGB Only
PIP Mode
Off Multi Windows off
PIP Picture in Picture Select
PBP SBS Picture By Picture Select
Triple PIP Triple Display Select
Max
Resolution
Is
3840x2160
30Hz
Quad PIP Quad Display Select
Max
Resolution
Is
1920x1080
60Hz

CRV-430WP User Manual 10

Appendix A
ATroubleshooting

CRV-430WP User Manual 12
A.1 Introduction
If the monitor is malfunctioning or does not operate according to the user manual,
refer to the following instructions before calling the Advantech service center.
If unable to correct the faults using the instructions provided below, please contact
your distributor or the Advantech service center.
A.2 Troubleshooting
The image is displayed incorrectly/the full screen image does not appear
Ensure that the screen resolution on the motherboard is correct.
The screen image is not centered
Adjust the horizontal and vertical position of the OSD or select the “Auto” option
for automatic adjustment.
No signal
The display is powered on but is not receiving or displaying output signals from
the computer. Check all power switches, power cables, and VGA signal cables
and ensure that both ends of all cables are properly connected.
Going to sleep
If the system goes to sleep, either the display has been set to power-saving
mode or is experiencing a sudden signal disconnection problem. Check the
BIOS system settings and/or Windows configuration. Then check both ends of
the power cable connected to the computer.