AIDA HD-NDI-200 Installation and operation manual

HD-NDI-200 FW Upgrade Guide
Version: 10.20.22

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Disclaimer: Please pay close attention to the
guide, and read all the steps. Only use the
original or a recommended power supply, and
ensure that the update process is not
interrupted at any moment. Failure to follow
these steps may result in irreversible damage to
the camera.
IF you are unsure of a step or how to proceed,
please check the FAQ page at the end, or
contact us at: [e-mail]
You can also give us a call during our normal
business hours of 8AM-5PM, Monday to Friday
(PST.)
We will be more than happy to assist you.
Thank you for choosing AIDA Imaging as
your camera solution!

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What you need:
•HD-NDI-200 Camera
•Computer (PC only, MAC not supported)
•MicroUSB cable
•Access to HD-NDI-200 Web UI
•Latest Firmware (bin file)
Please note that this upgrade has two parts.
Failure to do both parts will result in potential
damage to the camera.
For the most recent firmware, please visit our
download page. As of this guide it is V90.
If you are unsure of what camera you are using,
please take a look at the serial number located
on the camera. It will give you the product
name.

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FW Installation Guide Part 1: ARM
1.Please unplug the power from the camera
and flip the PTZ upside down. You are
looking for a set od dipswitches on the back
of the camera. You will flip both switches off.
2.Next, take the micro USB adapter and plug
the micro-side into the SVC port located
near the ports. Then plug the other end into
the computer.

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3.Next, power the camera with either the
recommended DC12V or PoE+ wire.
4.In the download file, locate the file STEP 1.
ARM and search for the mcuispSTM folder.
Open the mcuisp program inside.
5.In the program, please make sure you have
your correct COM port and BPS selected as
seen in the picture.
Note* The correct COM port will say something along the lines of (USB to SERIAL DEVICE). If you are
unable to locate it – best way to tell is to look at the dropdown list and check all the COM ports.
Next, disconnect the USB from the PC and take note at which COM port disappeared. This is the
COM port of the camera. Plug the USB back into the PC and use the port that previously
disappeared.
If you are still having trouble, you can check device manager. Head there and look for the ports tab.
You can locate all your connect ports there. If you still don’t see it, try another USB cable or USB port
on the computer.

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6.Next, locate the three dots on the program
to load in the HD-NDI-200 ARM V90 firmware.
It will be located in the STEP 1.ARM folder.
Double click it and press open.

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7. Lastly, verify that you are on STM ISP and
click Start ISP.

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8. You will then see a green progress bar on
the bottom right if everything has been
done correctly. Please wait for that to finish.
9.You will then see a “Mission Complete” sign
stating the the update was complete.
10.You can then unplug the camera’s power
and USB cable. Then reflip the two switches
on the back to its normal position. You can
now move on to step 2!
Note* if at any moment the program fails to connect or fails in the middle, try replacing the
cable and restarting the procedure. The cameras are resilient and can take a reflash with no
problem most of the time. If anything is out of the ordinary please reach out to our support.

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FW Installation Guide Part 2: ISP
1. Access the web UI by connecting to the
cameras IP address. The default IP is
192.168.1.188.
2. Once in, please go to the settings tab
located on the top right. Then go to the
firmware tab on the right.

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3. Click on select file. Here, you will select HD-
NDI-200 ISP v90.bin file found from the FW
download folder.
4. You will then see a progress bar as seen
below. Please do not close the browser or
remove any connections between the
camera and power.

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5. Once the upgrade finishes, the camera will
reset. Please give it a moment to reinitialize.
Note that some settings may be resetted, so
please check again.
6. It will bring you back to the login form.
Please relog in and check the firmware
version. If it has changed from your
previous, the upgrade was complete.

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At this point, your firmware upgrade is
complete! Please stay tuned for more firmware
releases by signing up for our newsletter at:
AIDA Imaging Newsletter Subscribe Form
Thanks for choosing AIDA Imaging as your
Imaging solution!
Latest FW Version: V90
Again, if you have any questions about this
process, please message our support staff at:
[e-mail]

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FAQ Section:
Q. What happens if the camera loses power during the
upgrade?
A. If power is lost during the upgrade, please unplug the
power to the camera, wait 5 seconds, then replug the
camera. Then you will reconnect to the camera, and try the
process again.
Q. Progress bar is stuck and hasn’t finished in more than 5
minutes?
A. If the progress bar is stuck, please make sure you are not
using a MAC or LINIX device. Ensure you are on a PC device
when doing this upgrade. If it is further stuck, please follow
the following steps:
1. Please download our engineering tool:
https://aidaimaging.com/wp-
content/uploads/2021/05/AIDA-Engineering-Tool.zip
(windows only)
2. When opening the file, please click the US flag for English.
3. Next, you will make sure your IP address for your PC is on
the left, FIC protocol is left alone, and then click search.
4. If you get a firewall protection, just allow. After searching,
you will see your camera. Take note of the IP.

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5. If the IP is different, but still on your same network, please
enter that IP address into your web browser and try to
connect.
6.If the IP is different AND its on a different network, you will
have to change your network device IPv4 adrress to
connect to it. Then you would need to connect to the new
IP address, get into the IP settings and cange it to your
desired settings. Once you save this, go back to your
network settings and default it back to normal. Once you
are back on your normal network, you will be able to
access the camera again.
We have a video version of this as well found here:
https://www.youtube.com/watch?v=zi6bMQuacyc
Q. Can’t connect to the camera after upgrade?
A. If the camera IP is no longer reachable, there is a slim
chance that the camera itself had defaulted itself to
factory IP settings (rare occurrence but can happen.) If that
is the case, please hook up an HDMI cord to the camera
and enter the menu using the breakout cable to change
the IP back to normal. Once you set it, please EXIT the menu
to save the IP, and restart your camera. Try to connect once
more. If you are still having trouble, please see the previous
FAQ for more trouble shooting options using our engineering
tool.