Aidcall Touchsafe Pro User manual

DocNo.FM5545issueBPage1
Touchsafe®Pro
WirelessNursecallSystem
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PendantV3.00a
UserGuide
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Aidcalloperatesapolicyofcontinualproductimprovementand
reservestherighttomodifythespecificationofitsproducts.
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Ifanyvariationtothedetailsinthisdocumentaresuspectedplease
contactAidcall’sTechnicalSupport.
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Aidcall,abusinessunitofLegrandElectricLtd
CowleyRoad,BlythRiversideBusinessPark,Blyth,Northumberland,NE245TF.
T:+44(0)1670357431www.aidcall.co.uk
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DocNo.FM5545issueBPage2
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CONTENTS
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SectionTopicPage
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1ProductOverview2
2ImportantSafetyInstructions3
3RegulatoryInformation4
4Maintenance&Care4
5PendantFeatures5
6PendantOperation6
7ReplacingtheBattery7
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CONTENTS
1. PRODUCTOVERVIEW
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TouchsafeProPendantsarebatterypoweredandcommunicateviatwo‐wayradiotransmissionstoensure
allcallsaretransmittedandreceivedcorrectly.ThePendantwillraiseastandardcallontheNursecall
system;thecallcanonlybecancelledbylocatingthePendantandpressingthecancelbutton.
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ThePendantisdesignedtobewornaroundtheneck;itincludesalargeorangecallbuttonandasmaller
lightgreycancelbutton.AredreassuranceLEDwillflashwhenacallismade.
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ThePendantissuppliedwitha900mmlongwovennecklanyardwithananti‐ligaturesafetyclosure.Should
excessiveforcebeappliedthenecklanyardwillpart–itcanbesimplyclippedbacktogether.
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TouchsafeProPendantkeypadsareembeddedwithanantimicrobialagentduringmanufacture.
Thispreventsthegrowthofharmfulmicro‐organismstherebypreventingthespreadofgermsanddisease.
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DocNo.FM5545issueBPage3
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2. IMPORTANTSAFETYINSTRUCTIONS
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Readandunderstandtheseinstructionsbeforeuse.Keeptheseinstructionsforfuturereference.
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Donotdisassemblethisproductorattempttorepairityourself.
Nouserserviceablepartsinside.Referallservicingtoqualifiedservicepersonnel.
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Thisproductshouldonlybepoweredby1x3.7V½AAsizeLithiumThionylChloridebattery.
Undernocircumstancesshouldthisproductbepoweredfromanotherpowersource.
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Insertthebatteryinaccordancewiththepolaritysymbolinsidethebatteryholder.
Onlyusemanufacturerapproved½AAsize3.7Vbatteryasidentifiedinthismanual.
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Donotexposetodirectsunlight.
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Donotsubmergeinwateranddonotuseindamporhumidconditions.
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Donotexposetodrippingorsplashingwater.Aswithanyelectronicequipmenttakecarenottospill
liquidsintoanypartofthesystem.Liquidscancauseafailureand/orafirehazard.
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Donotdroporexposetohighvibrationorshock.
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Cleanwithahard‐surfacedisinfectantwipeoradampclothandanon‐abrasivecleaningproduct.
Polishwithadryduster.DONOTuseawetcloth.
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Avoidusingharsh,abrasiveorcorrosivecleaningagentsordetergents(e.g.scouringpowders,bleaches,
polishes,etc.)whencleaningthisproduct.
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Attheendofitslifethisproductshouldbedisposedofandrecycledinaccordancewiththe
environmentalregulations.SeetheRegulatoryInformationinsection3below.
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CONTENTS

DocNo.FM5545issueBPage4
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3. REGULATORYINFORMATION
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ThissymbolontheproductindicatesitcomplieswithallrelevantEUDirectivesasrequiredbylaw.
Radio&TelecommunicationTerminalEquipment;R&TTEDirective1999/5/EC
SafetyofInformationTechnologyEquipment;EN60950‐1:2006+A12:2011
ElectroMagneticCompatibility;EMC2004/108/EC
RestrictionofHazardousSubstances;RoHS2011/65/EU
AcopyofthecompleteDeclarationofConformityisavailablefromAidcall.
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ThissymbolontheproductindicatesitisclassedasElectricalorElectronicEquipmentandshouldnotbe
disposedofwithothercommercialwasteattheendofitsworkinglife.
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TheWasteofElectricalandElectronicEquipment(WEEE)Directive(2012/19/EU)hasbeenputinplace
torecycleproductsusingthebestavailablerecoveryandrecyclingtechniquestominimiseimpactonthe
environment,treathazardoussubstancesandavoidincreasinglandfill.
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Forproductdisposalpleasecontactyoursupplierandcheckthetermsandconditionsofthepurchase
contractandensurethisproductisnotmixedwithothercommercialwastefordisposal.
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Thissymbolonbatteriesindicatesseparatecollection.Batteriescontainchemicalsthatcanbe
hazardoustohealthandtheenvironmentandshouldnotbedisposedofinthewastebin.
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TheEUDirective(2006/6/EC)hasbeenputinplacetoensurethesafedisposalandrecyclingof
batteries.
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Returnusedbatteriestoyoursupplierordrop‐offatyourlocalmunicipalwasterecyclingdepot.
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4. MAINTENANCE&CARE
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ForpeaceofmindandtoensureyoursystemismaintainedtothehigheststandardAidcallrecommendan
annualmaintenancecontract.Thiswillprovidevitalassistanceintimesofneedfromanationwideteamof
trainedServiceEngineerswhospecialiseinwirelessNursecallsystems.
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Apreventativemaintenancevisit(PMV)isalsoavailablefromAidcall,thiscoversthereplacementofall
batteries,afullsystemtest,softwareupdates(whereapplicable)andaServiceCertificate.
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FormoreinformationonMaintenanceContractPackagesandPMV’spleasecontactourcustomerservices
teamon01670357431orvisitourwebsite;www.aidcall.co.uk/healthcare/support/maintenance
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MONTHLYMAINTENANCE
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Pendantsshouldberegularlycleanedwithanti‐bacterialwipes,atthesametimetheyshouldbechecked
forsignsofexternalphysicaldamage.Brokenorcrackedplasticgripscantrapdirtandcontributetothe
spreadofgerms.AnyPendantsfounddamagedshouldbereplacedimmediately.Pendantsneedingrepair
canbereturnedviathewebsite;www.aidcall.co.uk/healthcare/support/repair
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BI‐ANNUALMAINTENANCE
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AlthoughthePendantbatteryismonitoredandapoorstateofchargeisreportedautomaticallyitisbest
practicetoreplacethebatteryevery12‐18months.Seesection7forthecorrecttypeofbatterytobeused.
Atthesametimeatestcallshouldbemadetoconfirmthebatteryhasbeenfittedcorrectlyandthatthe
Pendantiscommunicatingcorrectlywiththerestofthesystem.
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DocNo.FM5545issueBPage5
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5. PENDANTFEATURES
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ThekeyfeaturesofthePendantareidentifiedbelow;
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AidcallPartNo.ZNC665
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RefertotheTouchsafeProPendantInstallationGuide(AidcallDocNo.FM5540)fordetailsonto
programapendant.
NeckLanyard
withSafetyClosure
RedCallReassuranceLED
LightGreyCancelButton
OrangeCallButton

DocNo.FM5545issueBPage6
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6. PENDANTOPERATION
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TomakeacallpresstheOrangebuttononce,afterashortdelaytheRedLEDwillstarttoflashtoindicate
thecallhasbeenreceivedontheNursecallpanel.
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NURSECALLPANELDISPLAY
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TheNursecallpanelwilldisplaythecalllikethis…
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ThescreenbannerisorangeforaPendantcall.
TouchthebannertodisplayClientNotes.
PresstheAcceptbuttononthebannertosilencethealarm
andnotifyallotherpanelsthecallisbeingdealtwith.
Thescreenbannerchangestopurplewhenacallisaccepted.
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TOCANCELTHECALL
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TheRedLEDwillflash
whenacallismade
Youmustlocatethe
Pendantandpressthe
LIGHTGREYbuttonto
cancelthecall
PresstheOrangebutton
toactivateacall

DocNo.FM5545issueBPage7
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7.REPLACINGTHEBATTERY
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WhenthebatteryisrunninglowinaPendanttheNursecall
panelwilldisplaythefollowing…
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TouchthebannertoviewdetailsoftheDeviceStatusalert‐this
willidentifyexactlywhichdevicehasalowbattery.
PresstheLIGHTGREYbuttononthePendanttocancelthecall.
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Alwaysreplacethebatterywithin72hoursofalowbatterywarning.
IfthewarningchangestoCRITICALreplacethebatteryIMMEDIATELY.
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Toreplacethebattery,removethe2screwsontherearofthePendantandcarefullyremovethetopcover.
Note:thelidwillremainattachedonthekeypadtail.Removethebatteryfromtheretainingclipsonthe
PCBinsidethePendantbase.
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Usedbatteriesmustnotbedisposedofindomesticwaste.Donotincinerateormutilateused
batteries,thechemicalsreleasedarecorrosiveandmycauseinjurytoeyesorskinandmaybe
toxicifinhaled.
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OnlyreplacewithManufacturerApprovedbatterytype:3.7V½SizeAALithiumThionylChloride
ReplacementbatteriesareavailablefromAidcall;orderPartNo.F00171
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INSIDEPENDANTBASE
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Alwaysperformatestcalltocheckoperationafterthebatteryhasbeenreplaced.
Note:Pendantprogrammingisretainedwhenthebatteriesareremoved/replaced.
3.7V½SizeAABattery

ObservethebatterypolaritymarkingonthePCBandlabel.

Takecarenottodamagethebatterycontactswhen
removingorinsertingthebattery.
Undo
2Screws
and
Remove
Pendant
Back
Refit
Pendant
Back
and
Replace
2Screws
