Alarmcom LTE Module User manual

Interlogix Simon XT Installation uide - AT&T LTE
The LTE Module for Simon XT and XTi enables wireless reporting of all alarms and other system events from the
Interlogix Simon XT & XTi control panel using the LTE wireless (cellular) network. The module can be used as the
primary communication path for all alarm signaling, or as a backup to a telephone line connection to the central
monitoring station. The wireless alarm signaling and routing service is operated by Alarm.com. The LTE Module also
features integrated support for Alarm.com’s emPower™ solution with built-in Z-Wave capabilities and for Alarm.com’s
Image Sensor through the built-in Image Sensor radio. Two-Way Voice is conducted over the AT&T 3 HSPA network.
The module interfaces with the Simon XT, XTi, and XTi-5 panel boards, fits into a special compartment inside the
panel. It is powered by the control panel and panel battery.
Compatibility
The LTE module is compatible with all Simon XT (version 1.3 and up) and XTi or XTi-5 control panels.
Specifications
Compatible Simon XT panels with software versions 1.3 and later
and Simon XTi
Power requirements 6V nominal
Standby current 30mA (10mA in PowerSave Mode)
Peak current 1.7 A
Operating temperature 32 to 120°F (0 to 49°C)
Storage temperature -30 to 140°F (-34 to 60°C)
Max. relative humidity 90% non-condensing
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Cellular network LTE – AT&T, 3 HSPA – AT&T
Dimensions (H x W) 4 1/16 x 1 7/8 inches
Module diagram
Account creation
Before installing an Alarm.com LTE Module in a Simon XT, XTi, XTi-5 system, a new customer account needs to be
created with Alarm.com. It is recommended that the account be created at least 24 hours in advance of installation to
ensure that the radio is activated prior to installation.
To activate an account go to www.alarm.com/dealer and login. In Customers, click Create New Customer. The
following customer information is required to create the account:
• Customer Address
• Customer Phone Number
• Customer E-mail
• Preferred login name for the customer
• Alarm.com Radio Serial Number
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At the end of the account creation process, there is the option to print a Welcome Letter for the customer that has their
login information and temporary password for the Customer Website.
Installation
Installation consists of inserting the module into the panel, attaching the antenna, and performing an LTE phone test at
the panel. See the Module Diagram at the end of this installation guide for a component overview.
Follow these guidelines during installation:
• Before affixing the panel to a wall, verify the LTE signal level at the installation location.
◦ On the XT panel, press and hold [5] for 10 seconds to view the LTE signal level.
◦ On the XTi panel:
1. Tap .
2. In Status & Settings, tap Enter on Programming to enter programming.
3. Enter the installer code.
4. Tap Interactive Services.
5. Tap Modules Status.
◦ With either panel, module LED L4 blinks to indicate signal strength. An installation location with a sustained
signal level of two or more bars is recommended.
• Do not exceed the panel total output power when using panel power for the LTE Module, hardwired sensors, and
/or sirens. Refer to the specific panel installation instructions for details.
• Only one Alarm.com LTE Module can be used per Simon XT or XTi panel.
• The LTE Module draws a maximum of 30 mA average during normal operation. In PowerSave Mode, during or
immediately following an AC power failure, the module will draw only 10 mA on average.
• Avoid mounting the panel in areas with excessive metal or electrical wiring, such as furnace or utility rooms.
• Leave 12 to 18 inches of open space around the module antenna.
• Do not install the control panel and module in a basement or other below-ground location. Doing so will negatively
impact LTE signal strength.
Tools and supplies needed
The following tools and supplies are required:
• Small flat-head and Phillips screwdrivers
• Screws (included)
• Antenna (included)
Module insertion and antenna installation
Before module install, disconnect battery and AC power from the panel.
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1. Open the panel by pressing the two tabs on the top of the XT or by lifting the tabs on the XTi panel. This is shown
in Figure 1.
Figure 1: Top view of simon XT and XTi panels
2. The module compartment can be found behind the front panel that swings down, to the left of the battery
compartment as seen in Figure 2.
Figure 2: Module compartment for Simon XT and XTi panels
3. Push antenna end into open module connector to snap the antenna onto the module. The module must be seated
correctly beneath the two small, plastic corner tabs, as shown in Figure 3. This ensures it fits into the compartment
properly.
Figure 3: Module plastic corner tabs
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4. Insert the module by angling the end of the module where the antenna is attached downwards, making sure that
the edge of the module sits below the plastic tabs, as seen in Figure 3. Once the module is seated evenly,
carefully push the bottom of the module into the 8-pin connector beneath it.
5. Thread the antenna’s wire through the channel in the bottom of the panel. This antenna can then be inserted into
the wall behind the panel. The antenna should be placed at least three feet away from the panel, and in order to
obtain optimal reception the antenna should be affixed as high up as possible.
6. The secondary antenna (pre-attached to the module) should be routed and placed as shown in Figure 4.
Figure 4: LTE antenna routing and placement
Power up
Important: Plug the battery in before plugging in the transformer, otherwise the panel will issue a System Low
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Battery message regardless of the battery voltage level.
Reconnect panel battery and AC power. When an LTE Module is connected to a powered control panel, the LEDs at the
bottom of the module will become active. For more information about what the LEDs are, see Troubleshooting LEDs.
It may take a few moments after power up for the LEDs to become active. If the LEDs do not light up at all, ensure that
the module has been fully inserted into the connector beneath it then perform a full power cycle by following these steps:
1. Disconnect the battery leads and unplug the panel power transformer from AC power.
2. Verify that the module is inserted securely and that the antenna is snapped-in completely.
3. Connect battery leads to the battery. On the XT, make sure to observe polarity (red to + and black to –) and to
keep the wires outside of the tab holding them in place.
4. Plug the panel power transformer into the AC outlet.
LTE phone test (module registration)
To initiate module communication with Alarm.com and the LTE network the first time, perform a LTE phone test.
To perform a phone test on a Simon XT:
1. Scroll down through the control panel menu until it displays System Tests and press [OK]
◦ On XT version 1.2, press [8] for OK.
2. Enter the installer code (default 4321), then press [OK].
3. Scroll down until the panel displays Comm Test and press [OK]. The panel will display LTE Comm Test in
progress to indicate the test has been initiated.
Alternatively, on the main screen with the panel disarmed, hold down [3] for five seconds. The panel will display LTE
Comm Test in progress to indicate the test has been imitated.
To perform a phone test on a Simon XTi/XTi-5:
1. Tap .
2. Scroll down and tap Programming.
3. Enter the installer code (default 4321), then tap OK.
4. Tap System Tests.
5. Tap Comm Test. The panel will display LTE Comm Test in progress to indicate the test has been initiated.
The Simon XT/XTi panel notifies when the LTE Phone Test has completed by displaying LTE Test signal sent OK on the
panel screen. This indicates that Alarm.com has received and acknowledged the signal. This does not guarantee that
the signal went through to a monitoring station but does confirm that the Alarm.com Operations Center received the
signal.
The monitoring station should be contacted directly to verify that the signal was received on the correct account and that
the Monitoring Station routing settings have been set up correctly. The signal may not go through to the
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monitoring station if:
• The Monitoring Station Account settings were entered incorrectly on the Partner Portal.
• Alarm.com was unable to send the signal successfully to the Monitoring Station receivers. In these cases the panel
will show a Fail to Communicate message.
Panel settings automatically change with the LTE Module
Some panel settings are changed automatically when the LTE module is connected to the control panel. The settings
that should not be altered are:
• Sensor/Zone 40: Upon initial module power up, the panel recognizes and learns the LTE module as sensor/zone 40
and assigns LTE Module as the sensor/zone name. Any device previously residing in panel memory as sensor/
zone 40 is automatically deleted and must be learned into panel memory using any available sensor/zone number
between 01 and 39.
• Clock: The LTE module sets the panel clock when it connects to Alarm.com and then updates it every 18 hours. It is
important to select the correct panel time zone on the Customer Website, or the panel time will not be accurate. If a
system is powered up before the customer account has been created, the time zone will default to Eastern Time.
Module status information
Module status information for verifying and troubleshooting module connection status or errors can be found through the
Interactive Services menus on the XT and XTi panels.
On Simon XT 1.3 and above:
1. Enter the System Test menu.
2. Enter the Interactive Services menu.
3. Enter the LTE Module Status menu.
On the XTi:
1. Enter the Programming menu.
2. Enter the Interactive Services menu.
3. Enter the Module Status menu.
Potential LTE module statuses
Status Description
Idle Most common state.
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Status Description
Roaming Roaming on partner network.
PowerSave Mode AC Power is down.
Registering... Same as three flashes on LED L1.
Connection Error Same as four Flashes on LED L1.
Radio Error Radio is not operating correctly. Same as five flashes on
LED L1.
Server Error Same as eight flashes on LED L1.
Connected Currently talking to Alarm.com servers.
Connecting... In the process of connecting to Alarm.com.
Updating... Updating signal level.
To display information on the Simon XT:
Some information can be retrieved on the Simon XT using long key presses from the keypad. Press and hold the
following panel keys for 10 seconds to display the given information on the panel display. Most messages are displayed
for less than 30 seconds but can be cut short by pressing [#] for 10 seconds.
Key Information displayed
110-digit module serial number. This number is needed to
create the Alarm.com customer account.
2 Module firmware version. (e.g. 4183a).
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Key Information displayed
3 Performs Phone Test.
5
Wireless signal strength level and module status or error,
if any. The panel will display bars for the signal level
(zero to five) and a number (2 to 31) followed by the
Mode it is in. For more information on the module status,
see Potential LTE module statuses.
6
Battery voltage as read by the module, to two decimal
places, and the AC power status (e.g. Battery: 6.79v, AC
Power OK).
8LTE frequency used by the module: High = 1700MHz;
Low = 700 MHz.
Troubleshooting LEDs
Status LEDs indicate network and module status. Figure 5 shows the location of the status LEDs on the LTE module.
Figure 5: Status LEDs
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LED Functions
LED Function
L1
Error LED. Flashes one to eight times in an eight-second
interval to indicate specific error. For more information
about L1 errors, see LED L1 (red).
L2
Panel Communication and Z-Wave status messages.
Flashes every time the module communicates with the
panel and flashes in patterns to indicate Z-Wave status.
L3
LTE Communication. Flashes every time the LTE signal
level is checked and when packets are exchanged with
Alarm.com.
L4
LTE Signal Level. Flashes zero to five times to indicate
signal strength, or toggles on/off slowly when
communicating with Alarm.com servers.
L5 Z-Wave Error LED. For more information about L5
errors, see LED L5 (yellow).
LED L1 (red)
L1 flashes when there is an error. The number of flashes indicates the error number. If there are two or more errors at
the same time, the errors will flash one after the other. The LED will stay off for at least four seconds between errors.
The following table shows the errors flashed on L1:
Number of flashes Error and solution
1
Module cannot communicate with the panel.
Perform a power cycle on the panel. If the error persists
lift the module out of the panel and re-insert it. If the error
is still observed try a different module. Finally, if that
does not fix the problem try a different panel.
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Number of flashes Error and solution
2 then 4 The module provisioning process could not be
completed.
2 then 5
The module provisioning process could not be completed
because the module is currently roaming on the carrier’s
network.
3
The module is trying to register on the LTE network.
If it persists for more than a few minutes, the module is
having problems registering. Check L4 for signal level. If
signal level is lower than two bars, change the panel’s
location or use a remote antenna option.
4
The module is registered on the LTE network but cannot
connect with Alarm.com. Contact Alarm.com Technical
Support.
5
Radio portion of the module is not working correctly. If
this persists for more than a few minutes the module may
need to be replaced. This error is extremely rare so
verify that the module is flashing five times.
6
This is an error only if it persists for more than a minute.
Otherwise, it’s just an indication that the module is fixing
an unusual condition regarding communication with the
LTE network.
7The module is not compatible with this panel type.
Please insert a compatible module.
8
If it persists, the account may have been set up
incorrectly. Contact Alarm.com Technical Support. You
will be asked to check the serial number of the module.
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LED L2 (yellow)
L2 flashes with every communication between the module and the panel. Normal pattern calls for a series of quick
flashes every two seconds in Idle Mode or four seconds in PowerSave Mode. It also occasionally flashes in patterns to
indicate Z-Wave status.
The following table shows the Z-wave LED status indicators on L2:
Flashes Device status or error Description
4-blink Add Mode (lasts 120 seconds or until
a device is added).
A device can be added to the local
Z-Wave network. Devices cannot be
added to a network if they are
already a part of a network.
2-blink Delete Mode (lasts 120 seconds or
until a device is deleted).
A device can be deleted from a Z-
Wave network. A device can only be
in one network at a time, and must
receive a delete command before it
can be learned into a new network.
Solid Successful add node/remove node/
replication (lasts 60 seconds).
After receiving this signal leave all
devices by the LTE module for
one minute. Locks must be left next
to the module for four minutes.
Solid with one blink
Add node attempt failed because
node already in network (lasts 60
seconds).
Device you attempted to add to a
network is already in a network, and
must be deleted before it can join a
new network.
LED L3 (yellow)
L3 flashes with every communication between the module and its radio unit in Idle Mode, and with every communication
with Alarm.com in Connected Mode. In PowerSave Mode, this LED flashes in unison with LED 2.
LED L4 (green)
L4 indicates the LTE signal level as a number of flashes (zero to five bars). The number of bars may not correspond to
the bars shown on your cell phone. A level of five bars is obtained only in the strongest signal conditions.
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Signal level is updated every ten seconds if it fluctuates, or every 30 seconds if it is fairly stable.
If L4 is not flashing it indicates one of the following states:
• The module is in PowerSave Mode.
• The module just powered up.
• There is no LTE coverage in the area. The recommendation is a steady signal level of two or higher for proper
operation of the module.
In Connected Mode, the LED toggles on and off.
LED L5 (yellow)
L5 indicates Z-Wave errors.
The following table shows the possible Z-Wave errors:
Flashes Device or error status Description
2-blink
No other nodes are in the network
(lasts until a device is added to the
network).
No devices have been added that
can be controlled by the LTE module
yet.
5-blink Learn mode error (lasts 60 seconds). The device was not successfully
added to the Z-Wave network.
6-blink
No Home ID present (lasts until the
module connects to Alarm.com and
is configured).
When the LTE module first connects
to Alarm.com it is configured with a
necessary unique network ID.
Various module states (modes)
There are three module states, or modes, as described below:
Idle Mode
AC power is OK and the module is not currently talking to Alarm.com.
L1 - Flashes errors, if any.
L2 - Communication with panel.
L3 - Communication with radio unit.
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L4 - Signal level (zero to 5 bars).
L5 – Flashes errors, if any.
PowerSave Mode
The module just powered up, AC power is down, or AC power was recently restored and the battery is recharging. The
module is fully functional and will go into Connected Mode as soon as a signal needs to be sent. Press and hold [5] for
10 seconds to switch the module into Idle Mode and update the signal level reading. The system will go into Idle Mode
every two hours to check for any incoming messages.
L1 - Inactive.
L2 - Communication with panel.
L3 - Same flashing pattern as L2.
L4 - Inactive.
L5 - Inactive
Connected Mode
The module is currently talking to Alarm.com. The module stays in Connected Mode for at least four minutes after
reporting an event to Alarm.com, unless [5] is pressed and held for 10 seconds, which will cause the module to go back
to Idle Mode.
L1 - Flashes errors, if any.
L2 - Communication with panel.
L3 - Communication with Alarm.com.
L4 - Alternates two seconds on, then two seconds off.
L5 - Inactive.
Sleep Mode
The panel is not connected to AC power, or there is an AC power failure, and the battery level is low. The module will
connect to Alarm.com to send a signal, but will otherwise draw almost no power.
Note: If the LTE module is powered down for a short period of time, buffered messages from Alarm.com may be
received when module power is restored.
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Built-In radios
Important: Newer modules may have Z-Wave and Image Sensor radios built-in already. A daughterboard will not be
needed if the radio is built-in.
To verify which radios are built-in:
1. Log into the Partner Portal.
2. Find the customer account.
3. In Panel Information on the Customer Info page, click Alarm.com Serial #.
4. In Modem Information, the Built-In Radios row will list which radios are built into the module.
Improving wireless signal strength
uidelines for optimal wireless signal strength:
• Install the module above ground level, as high up as possible within the structure.
• Install the module near or adjacent to an outside-facing wall of the structure.
• Do not install the module inside a metal structure or close to large metal objects or ducts.
• Make sure to follow the antenna positioning guidelines that are included with the antenna. Certain antennas must
be oriented a specific way in order to receive signals.
• Upgrade the antenna. If using the 1/4 wave antenna included with the LTE module, upgrade to a remote cable
antenna. Contact Alarm.com technical support for antenna options.
As you make changes to the module location or antenna to improve signal strength, request updated signal readings to
verify changes. To request an updated reading, press and hold [5] for 10 seconds on the XT or press Refresh in the
Module Status menu on the XTi.
Note: On the XT 1.2 panel, some of the functionality found in the Interactive menus can be accessed using special key
presses.
Simon XT 1.3 and up interactive services menu:
To access the interactive services menus:
1. Enter the System Programming menu.
2. Enter the installer code and press [OK].
3. Press [OK] on Interactive Services.
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Menu Description
System Programming + Installer Code Scroll down to System Programming, enter the Installer
Code and press OK
- Interactive Services Scroll up to Interactive Services and press OK
-- LTE Module Status Scroll down through the various LTE module information
screens
--- Radio Signal level, connection status, roaming status, and
errors (if any)
--- LTE Freq. LTE frequency used by the module.
--- LTE Band By default the module will choose the best LTE band.
--- Battery Current battery voltage and AC power status
--- SN Module serial number. Needed to create or troubleshoot
an Alarm.com account.
--- SIM card IMSI number. Sometimes needed to troubleshoot an
account
--- Version
LTE module firmware version and sub-version. Example:
4183a, where 4 = XT, 183 = module firmware version, a
= subversion (the label on the module will say X183)
-- Z-Wave Setup2
This menu is used to add, remove, and troubleshoot Z-
Wave devices and networks. To control Z-Wave devices
via the Alarm.com website and smart phone apps, you
will also need to enable Z-Wave services on the account.
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Menu Description
--- Number of Z-Wave Devices2The total number of Z-Wave devices currently known to
the LTE module.
--- Add Z-Wave Device2
Press OK to enter Z-Wave Add Mode. Make sure the
device you are trying to add is powered up and within 3
to 6 feet of the Simon XT or XTi panel. Refer to the
manufacturer’s instructions for button presses required to
enroll device.
--- Remove Z-Wave Device2
Press “OK” to remove an existing Z-Wave device, or to
“reset” a Z-Wave device that was previously learned into
a different Z-Wave network. Previously enrolled devices
must be reset before they can be enrolled into the
module.
--- Z-Wave Home ID2
Press “OK” to query the Z-Wave network Home ID. If the
ID is 0, verify that the module has communicated with
Alarm.com and that the Alarm.com account is set up for
Z-Wave.
-- Account Creation
This menu is available only to installers who have their
own Alarm.com account creation system. You must enter
a Technician ID and a Lead ID in order to use this menu.
--Image Sensor Setup1
An Image Sensor daughterboard is required to enable
Image Sensor capabilities on the module. The Image
Sensor daughterboard comes built into AT&T LTE
modules.
--- Learn Image Sensor1Press “OK” to enter Add Mode. Enroll the Image Sensor
by inserting batteries or resetting.
--- Delete Image Sensor1Press “OK” and scroll to the Image Sensor to delete.
Press “OK” to delete.
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Menu Description
---Image Sensor Settings1Press “OK” and scroll to the Image Sensor of interest.
Press “OK”.
----Image Sensor #[x]1[x] is the sensor ID. Press “OK” to view information on
this Image Sensor.
-----[Power Information]1ives information on the Image Sensor’s battery level
and power status.
-----Signal1The signal strength of the communication between the
Image Sensor and the Image Sensor daughterboard.
-----Test PIR1Press “OK” to put the Image Sensor in PIR Test Mode.
-----PIR Sensitivity1Press “OK” to view current selection. Scroll down to view
available sensitivity levels. Press “OK” to select.
-- Dealer Logo Update
This menu is used to upload a Dealer logo to the two-
way talking touchscreen (2WTTS). (Only available for
dealers who have set up this feature with Alarm.com.)
Press “OK”. If a logo is NOT available for upload to the
2WTTS, you will see “Logo update not available”. If a
logo is available, you will be asked to wait until the
panel’s LEDs start flashing, then wait until the panel’s
LEDs stop flashing – at which time the logo should show
on the 2WTTS.
System Test + Installer Code Scroll down to System Test, enter the Installer Code and
press OK
- Interactive Services Scroll up to Interactive Services and press OK
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Menu Description
-- Sensor Reporting Test
This menu is used to automate the process of confirming
that all sensors report correctly to the Central Station. It
will put the account on test and request the list of
sensors that did not report correctly. It is available only to
installers who have integrated their sensor testing
process with the Central Station and with Alarm.com
-- AVM/LTE Test
This menu is used to automate the process of testing
AVM over the LTE link. It is available only to installers
who have integrated their wireless AVM testing process
with the Central Station and with Alarm.com
-- LTE Module Status See Installer Programming section above.
System Test + Master Code Scroll down to System Test, enter the Master Code and
press OK
- Interactive Services Scroll up to Interactive Services and press OK
-- LTE Module Status See Installer Programming section above.
-- Z-Wave Setup See Installer Programming section above.
-- Thermostat Settings
This menu is used to troubleshoot the interaction
between Z-Wave thermostats and the two-way wireless
talking touch screen (2WTTS).
--- Thermostat 1, 2, 3 Select the thermostat and press OK.
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Menu Description
---- Node ID
The Z-Wave node id of the Z-Wave thermostat. If 0, then
the Z-Wave thermostat has not been found. You may
need to troubleshoot the Z-Wave network via the Z-Wave
Setup menu. Press “OK” to have the module try to find
the thermostat again.
---- Mode The Z-Wave thermostat’s current mode (Off, Heat, Cool)
---- Setpoints
The current heating and cooling setpoints of the Z-Wave
thermostat. These are the temperature thresholds that
determine when the heating or cooling unit will turn on.
---- Fan The current fan mode (Auto, On)
---- Schedules
Shows whether the thermostat is running on a schedule
(On), or is using a fixed setpoint. Note that these
thermostat schedules must be set from the Alarm.com
website. Some Z-Wave thermostats allow setting
schedules directly at the thermostat. These built-in
schedules cannot be set or controlled via the website or
via the touch screen (2WTTS).
---- Update 2WTTS
Press OK to force an update of the thermostat
information shown on the touch screen (2WTTS). Note
that these updates may take several minutes to
complete. To speed up the process, go into System
Programming. This puts the panel in high-speed
communication mode with the touch screen.
---- Remove From 2WTTS
To remove the association between the Z-Wave
thermostat and the touch screen (2WTTS). This will hide
the Thermostat page on the 2WTTS.
https://answers.alarm.com/?title=ADC/Partner/Installation_and_Troubleshooting/Panels/Interlogix_Simon_XT/Interlogix_Simo…
Updated: Wed, 29 Jan 2020 21:50:59 MT
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