ALC Connect Plus Installation guide

Connect Plus FAQ’s
•Reset Gateway
•Using paper clip, press and hold reset button on back of GW for at least
12 seconds. LED lights on front of GW will turn off and flash
•Reset Camera
•Using paper clip, press and hold reset button on back of camera for at
least 10 seconds. LED light on back of camera will turn off and flash
•Phone does not “find” GW on my network
•Phone is not connected to WiFi
•Ensure GW is On and plugged into Wi-Fi router
•More than one network (router) in the home
•Where can I buy additional sensors?
•Additional sensors can be purchased on Amazon.com
•What is the default Admin password for the GW and Camera?
•123456
•What is the default Security Code for my GW and Camera?
•123456
•What can I change my Security Code for my GW to?
•Must be at least 6 characters
•Letters and/or numbers
•You must remember what this Code is
•What can I change my Security Code for my camera to?
•Must be at least 1 character
•Letters and/or numbers
•You must remember what this Code is
•What do I do if I forgot my Security Code for my GW or Camera?
•You must reset your GW or Camera back to factory defaults and the
Security Codes will go back to 123456

•How do I change the name and location of my sensor?
•On the Home Status page, tap on the desired sensor and input your new
information
•How do I setup a Scenario?
•Select the Scenario tab at the bottom of the screen
•Select the sensor you wish to create the Scenario with
•Tap on the + sign and select the sensor and/or camera you would like to
“trigger”
•What is a Shortcut?
•A Shortcut is a “grouping” of sensors, such as On/Off Power switches, to
turn all On or Off at the same time

•How will I know if the batteries in my Sensors need replacing?
•The battery powered sensors will indicate “low battery” on the Home
Status screen
•Settings Menu
•Admin PW = 123456
•Control Hub Siren Volume/Duration/Delay
•Adjust volume, duration and delay of built-in Siren
•Emergency Contact
•Default = 911
•Enter any number you would like to call from your phone when you
receive an Alert that your Security System has been triggered
•Push Notification

•Enable/Disable Push Notifications to your phone
•Use E-mail
•Enter up to 5 email addresses you would like to send Notification
emails to
•Settings Menu (cont.)
•Arm Away/Stay
•Add or delete sensors you would like to be included when Arming
the system
•Panic
•Add or delete sensors you would like to be part of the Panic button
•Record
•Add or delete cameras you would like to be part of the Record
button on Status page
•City
•Enter your city and state to have current temperature/humidity
displayed on Home screen

•Information comes from Yahoo Weather
•Settings Menu (cont.)
•Network Setup
•DHCP enabled by default
•If user wants to assign a Static IP address to their GW, uncheck
here and enter Static IP information
•Security Setup
•Modify the GW Security Code and Admin Password
•Firmware Update
•When logging into the GW, it will automatically check our server
and “ask” if new Firmware is available for the GW
•Select FW update to download and install new FW
•Align Date/Time
•Provide your phone Time information to the GW for its internal
clock

•Settings Menu (cont.)
•About
•Displays App and FW version
•Replace Battery Mode
•Enable to access/change the batteries on sensors
•Door/Window, Remote Control, Motion Sensor
•These sensors have “tamper” protection, will sound Siren when
opened

•Camera Advanced Settings
•Enter the camera Live View and select Edit Setting
•Tap on Advanced Setting and enter Admin PW
•Admin Password
•Change Admin password
•Security Code
•Change Security Code
•Cloud Setting
•You must already have an established Google Drive or Dropbox account
•You will need to create an ALC Cloud account, select Create
•Enter the requested information and Submit

•Time Zone
•Select your Time Zone and Save
•Daylight Saving
•On or Off
•WiFi Setting
•Displays current WiFi connection and available WiFi networks the camera
can see
•Video Quality
•Choose Live streaming video quality
•Lower for better streaming
•Camera Location
•Indoor 50hz, 60hz, Outdoor

•Low Light Enhancement
•Levels 1-5
•Screen Orientation
•Normal, Flip, Mirror, Flip and Mirror
•Detect Mode (camera motion detection)
•Off, Software
•Sensitivity Level
•Motion Masking
•Select areas to mask from motion detection
•Format SD Card
•Displays Total/Free Space
•Format deletes everything on the card

•Overwrite SD Card
•Overwrite is default
•Device Information
•Camera FW version, SD card size, available space
•If a Firmware update is available for the camera, it will also display