Alcatel 4035 User manual

Alcatel OmniPCX 4400
Alcatel 4035 - Attendant set

Alcatel OmniPCX 4400
Alcatel 4035 - Attendant set

WARNING :
The availability of some of the features described in this manual (or the way in
which they are accessed) may depend on the version or configuration of your
system. If in doubt, consult your system administrator.
This manual has been updated for version R3.1.
The CE mark indicates that this product conforms to the following Council Directives :
- 89/336/CEE (concerning electro-magnetic compatibility)
- 73/23/CEE (concerning electrical safety)
- 1999/5/CE (R&TTE)

Alcatel 4035 - Attendant set
3BA 19875 ENAA - Ed. 02 - April 2000 - Alcatel 4035 - Attendant set 0-1
Summary
Note that the use of this products falls under the French regulation act of 1/6/78
relating to computer, files and freedom.
Chapter 1
Presentation of the attendant set
1-1 General observations ........................................................................... 1-1
1-2 Add-on equipment ............................................................................... 1-2
1-3 Fixed function keys ............................................................................... 1-3
1-4 Programmable keys with pictograms ............................................ 1-4
1-4-1 Description of the pictogram .................................................................... 1-4
1-4-2 Function of the keys .................................................................................... 1-4
1-5 Dynamic function keys ........................................................................ 1-5
1-5-1 Principle ........................................................................................................ 1-5
1-5-2 Function of keys SK1 to SK5 ........................................................................ 1-6
1-5-3 Operation of keys SK1 to SK5 ..................................................................... 1-7
1-5-3-1 Function key SK1 .............................................................................................. 1-7
1-5-3-2 Function key SK2 .............................................................................................. 1-7
1-5-3-3 Function key SK3 .............................................................................................. 1-8
1-5-3-4 Function key SK4 .............................................................................................. 1-8
1-5-3-5 Function key SK5 .............................................................................................. 1-8
1-6 Call waiting LEDs .................................................................................... 1-9
1-7 Display and associated key .............................................................. 1-9
1-7-1 Attendant set in «plugged in» position and idle .................................... 1-10

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1-7-2 Attendant set in «unplugged» position ................................................... 1-10
1-7-3 During communications processing ........................................................ 1-10
1-7-3-1 Ordinary or enquiry call to an internal set .......................................................... 1-10
1-7-3-2 Call by an internal set ..................................................................................... 1-11
1-7-3-3 I/c external communication ............................................................................ 1-12
1-7-3-4 O/g external communication .......................................................................... 1-12
1-8 Dialling keypad .................................................................................... 1-12
1-9 Loudspeaker and «Hands free» ...................................................... 1-12
Chapter 2
Attendant set facilities
2-1 Main telephone facilities ..................................................................... 2-1
2-1-1 Call to a free internal user .......................................................................... 2-1
2-1-1-1 Principle .......................................................................................................... 2-1
2-1-1-2 The set is not forwarded .................................................................................... 2-1
2-1-1-3 The set is forwarded to another set ................................................................... 2-11
2-1-1-4 Call by individual repertory .............................................................................. 2-12
2-1-1-5 Phone book ................................................................................................... 2-13
2-1-1-6 Call by abbreviated dialling ............................................................................ 2-16
2-1-1-7 Call by programmed key ................................................................................ 2-17
2-1-2 Call to an internal user who is not free ................................................... 2-17
2-1-2-1 The set is busy ................................................................................................ 2-17
2-1-2-2 The set cannot be reached ............................................................................. 2-20
2-1-2-3 The set does not exist ...................................................................................... 2-20
2-1-3 External call ................................................................................................ 2-21
2-1-3-1 By prefix or access code ................................................................................. 2-21
2-1-3-2 By abbreviated dialling ................................................................................... 2-23

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2-1-3-3 By programmed key ....................................................................................... 2-23
2-1-4 Answering an ordinary call ...................................................................... 2-24
2-1-5 Routing an external I/C call to a free set ............................................... 2-26
2-1-5-1 Routing without presentation ........................................................................... 2-27
2-1-5-2 Routing with presentation ............................................................................... 2-28
2-1-6 Routing an external o/g call to a free set .............................................. 2-28
2-1-6-1 The set is not in connection with the attendant set ............................................. 2-28
2-1-6-2 The set remains in connection with the attendant set ......................................... 2-28
2-1-7 Routing on busy set ................................................................................... 2-29
2-1-8 Routing in programmed conference ..................................................... 2-31
2-1-9 Answering a call-back request ................................................................ 2-33
2-1-10 Status messages - Information messages ............................................... 2-33
2-2 Additional telephone facilities ........................................................ 2-34
2-2-1 Principle ...................................................................................................... 2-34
2-2-2 Forwarding between attendants ............................................................ 2-35
2-2-3 Chained extend ........................................................................................ 2-36
2-2-4 Charged extend ....................................................................................... 2-37
2-2-5 Extend with camp-on release .................................................................. 2-39
2-2-6 DTMF transparency .................................................................................. 2-40
2-2-7 Decimal transparency .............................................................................. 2-41
2-2-8 Transmission of a calibrated cut-off (flashing) ....................................... 2-43
2-2-9 Temporary suppression of automatic transfer ........................................ 2-44

Alcatel 4035 - Attendant set
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Chapter 3
Management from the attendant set
3-1 Attendant set operation ...................................................................... 3-2
3-1-1 «ON/OFF» fixed key .................................................................................... 3-2
3-1-2 «AUTO» fixed key ......................................................................................... 3-3
3-1-2-1 Automatic connection ..................................................................................... 3-3
3-1-2-2 Manual answer ................................................................................................ 3-4
3-1-3 «» fixed key ................................................................................................... 3-4
3-1-3-1 Principle .......................................................................................................... 3-4
3-1-3-2 Programming the attendant set ......................................................................... 3-6
3-1-3-3 Identity of the attendant set ............................................................................ 3-12
3-1-3-4 Group identification ....................................................................................... 3-12
3-1-3-5 Choice of language ....................................................................................... 3-12
3-1-3-6 Software version ............................................................................................. 3-13
3-1-3-7 Programming the ringing cadence .................................................................. 3-14
3-1-3-8 Automatic transfer ......................................................................................... 3-15
3-1-3-9 Autotest ........................................................................................................ 3-16
3-2 General operation ............................................................................... 3-16
3-2-1 «» fixed key ................................................................................................. 3-16
3-2-1-1 Reservation/Cancel reservation ....................................................................... 3-16
3-2-1-2 DOD authorisation or inhibition ........................................................................ 3-17
3-2-1-3 Selective reservation or reservation cancellation ............................................... 3-18
3-2-2 Programming functions («SERVICE» fixed key) ....................................... 3-19
3-2-2-1 Group status .................................................................................................. 3-20
3-2-2-2 Adjusting the group call threshold .................................................................... 3-22
3-2-2-3 Declaring a new profile ................................................................................... 3-22
3-2-2-4 Categories .................................................................................................... 3-26

Alcatel 4035 - Attendant set
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3-2-2-5 External abbreviated dialling ........................................................................... 3-28
3-2-2-6 Mutual assistance between attendants ............................................................ 3-29
3-2-2-7 Charging ....................................................................................................... 3-30
3-2-2-8 Installation status ............................................................................................ 3-35
3-2-2-9 Defective external line .................................................................................... 3-35
3-2-2-10 Date - Time .................................................................................................... 3-35
3-2-2-11 Routing tables ................................................................................................ 3-36
3-2-2-12 Dect mobile set ............................................................................................. 3-38
Chapter 4
Key facilities programmable by system management

Alcatel 4035 - Attendant set
0-6 3BA 19875 ENAA - Ed. 02 - April 2000 - Alcatel 4035 - Attendant set
Overview
The Alcatel 4035 UA 3G attendant set has been designed to offer:
- easy use of the PBX services,
- and minimum training requirements, resulting in fast hands-on operation.
The attendant set combines the experience of Alcatel in the field of business telecommunications
and the requirements expressed by numerous users.
It offers additional interfaces for connecting a BRAILLE console and/or a computer terminal for
use by a visually handicapped attendant.
We recommend you read this user manual to become familiar with the operating possibilities of
this terminal. Keep the manual handy for future reference whenever you need details about an
operation or require confirmation about different aspects.

3BA 19875 ENAA - Ed. 02 - April 2000 - Alcatel 4035 - Attendant set 1-1
Chapter
1Presentation of the attendant set
1-1 General observations
The purpose of the attendant sets organised in groups is to ensure the routing of external calls
and, where appropriate, to call the exterior on request from installation users.
In addition, certain functions can be implemented from the attendant set, such as:
- installation reduced service cut-over, if this set is the last one still in service,
- reservation of external lines for its exclusive use (if trunk groups can be reserved),
- monitoring of installation operation,
- operation in automatic connection,
- programming of services such as date and time, collective repertory, charging unit counters,
etc.
User view of the terminal
The Alcatel 4035 attendant set is equipped with the following elements:
1Handset (can be replaced by a headset).
2Loudspeaker located under the handset.
3Two-colour LED (red or green).
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Chapter 1 Presentation of the attendant set
1-2 3BA 19875 ENAA - Ed. 02 - April 2000 - Alcatel 4035 - Attendant set
4Navigator key ; this is used to scroll the dynamic keys labels pages or lines (upwards
or downwards).
5Programmable key associated with a pictogram.
6Dynamic function keys.
7Alphanumeric display 2 lines x 40 characters.
8«Hands free» microphone.
9Alphabetical keyboard (call by name, programming of the individual repertory, of the mini-
messaging...).
10 Fixed function keys (system programmed).
11 Numbering keypad (12 keys).
12 Fixed keys.
13 Red indicator (hands free).
1-2 Add-on equipment
The Alcatel 4035 attendant set may be completed with optional keypad units with a maximum
of 60 programmable keys.
2 models are available:
. 20 keys: Alcatel 4090M,
. 40 keys: Alcatel 4090L.
Each key can be programmed as a resource or supervision key by the installer. In addition,
certain keys can also be locked.

Presentation of the attendant set
3BA 19875 ENAA - Ed. 02 - April 2000 - Alcatel 4035 - Attendant set 1-3
1-3 Fixed function keys
: Segment lit : Segment unlit : Segment flashing
Note: The «ISDN» key cannot be used at present.
Key Role Status of associated pictogram
SERVICE Activate «Service» operations (additionnal facilities/pro-
gramming functions)
Unlit In normal service
Change over to «SERVICE» mode from idle
position
Change over to «SERVICE» mode from a
communication
AUTO Change over to «Automatic mode» Unlit In normal service (manual connection) Change over to «Auto» mode (automatic
connection)
ON/OFF Activate/inhibit attendant set Unlit De-activation («Unplug» position)
Normal («Plug in» position)
Trunk group reservation
Unlit No reservation/Direct seizure authorized
Trunk group reserved
Direct seizure prohibited on all sets
(Redial) Dials the last number dialled on the keypad again
(Store/Red.)
Store a number for redial. You cannot erase a stored num-
ber. The new number stored takes the place of the pre-
vious number stored.
Unlit No activated
Number stored
(Mult. Hold)
Store call(s) in hold. Lit Call(s) in hold
Flashing Retrieve from hold
(Hands Free)
Makes it possible to:
- make a call without going off-hook
- to answer a call without going off-hook
- to activate the «handsfree» microphone whilst in
conversation
Unlit «HandsFree» inactive
«HandsFree» active
Activate/inhibit loudspeaker Amplified reception inactive
Amplified reception active
Adjustment of sound level on loudspeaker
Sound levels of the loudspeaker
( )
: Sound level 3
: Sound level 4
: Sound level 5
: Sound level 6
: Sound level 7
(Mute) Activate/inhibit microphone during conversation Diode associated with the key
Unlit Micro active
Lit Micro inactive
(Menu) To have access to the customization of the attendant set
To release a communication or programming
To scroll the dynamic keys labels pages or lines
OK
3
+
_
_+
3
4
5
6
7
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Chapter 1 Presentation of the attendant set
1-4 3BA 19875 ENAA - Ed. 02 - April 2000 - Alcatel 4035 - Attendant set
1-4 Programmable keys with pictograms
1-4-1 Description of the pictogram
Each key has an associated pictogram divided into six icons which are activated according to
the status of the function or resource programmed on this key.
Synoptic of a fully activated pictogram: .
1-4-2 Function of the keys
: Segment lit : Segment unlit : Segment flashing
Note: These keys cannot be programmed from the attendant set but can be assigned a fixed role by system
management (see Chapter 4 : Key facilities programmable by system management).
The following functions can be assigned to these keys:
- not assigned,
- programmable,
- individual hold,
- trunk group supervision,
Key Role Status of associated pictogram
Progammed
function
Inactive
Active
unlit
Function
needing
attendant’s
intervention
Inactive
Active
unlit
Call
supervision
Free
On hold
Call-back request
Calling
Busy
unlit
flashing
Individual
hold
Put on hold
Retrieve from hold flashing
Individual routing
Call routing
Retrieve from routing flashing

Presentation of the attendant set
3BA 19875 ENAA - Ed. 02 - April 2000 - Alcatel 4035 - Attendant set 1-5
- supervision of out-of-service trunks,
- deletion of repertory number,
- individual routing,
- abbreviated dialling,
- network/network connection with supervision,
- call presentation1,
- transfer with privilege.
The «call presentation» function is used to supervise waiting queues concerning:
- entity calls2,
- private, public calls,
- external calls,
- internal calls,
- VIP calls,
- call-back,
- return from chaining or charging,
- inter-attendant transfer,
- individual calls,
- normal hold,
- others.
1-5 Dynamic function keys
1-5-1 Principle
These are keys SK1 to SK5 which are under the display. By convention, the keys SK1 to SK5 are
numbered from left (SK1) to right (SK5).
1. This function is preprogrammed on the «Programmable» 1 key which can neither be deleted or modified.
2. Reminder: An entity is identified by a unique number. If the installation is shared, for example, between several compa-
nies, each company constitutes an entity with its own sets, trunk groups and attendant groups.

Chapter 1 Presentation of the attendant set
1-6 3BA 19875 ENAA - Ed. 02 - April 2000 - Alcatel 4035 - Attendant set
«Dynamic» keys are keys for which the function is defined by the system according to the current
state of the facility or the programming in progress. They cannot be programmed by the user.
Keys SK1 to SK5 are mainly used in telephone operation. The function is validated in the system
when the label is displayed on the screen. The attendant can use it by pressing the key
corresponding to the label.
Pressing a key opposite which no label is displayed has no effect; this avoids activating untimely
operations by inadvertence.
1-5-2 Function of keys SK1 to SK5
All the dynamic keys are also used for:
- implementing additional operating facilities (call-back, mini-messaging, etc.),
- customising the attendant set by the « » fixed key,
- modifying system management by the «SERVICE» fixed key,
- storing an individual repertory.
Key Label Role
SK1 •EnqOff
• Reseiz
enquiry call cancellation.
call again
SK2
•Ring
•Broker
• Intrud
•IntOff
call.
broker’s call.
call offer.
offer cancellation.
SK3
• Transf
• CampOn
•OnHold
•Endial
transfer.
retrieve from routing.
hold.
end of external dialling.
SK4 •Fwd
•Intern
the called user’s forwarding destination.
group call connection.
SK5 •Releas
•Next
release.
call connection.
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Presentation of the attendant set
3BA 19875 ENAA - Ed. 02 - April 2000 - Alcatel 4035 - Attendant set 1-7
1-5-3 Operation of keys SK1 to SK5
1-5-3-1 Function key SK1
• With the label «Reseiz» displayed
This label is displayed during an o/g call to the exterior, on transmission of the first digit of the
external number.
This function is used to renew the numbering on the same line: the system automatically carries
out release and line seize and, on display of the trunk number, it is possible to start numbering
again.
• With the label «EnqOff» displayed
This function is used to release the enquiry call communication and return to conversation mode
with the first correspondent.
1-5-3-2 Function key SK2
• With the label «Ring» displayed
Following an ordinary call or an enquiry call to an internal user, this function is used to activate
ringing on the set on which the call has been connected.
If the set is free, its number is shown on the display preceded by the indication «Free».
If this user has just off-hooked before the call, it receives the music on hold indicating that it is
«reserved» by the attendant and «Conv» is displayed before the number: in this position,
pressing this key can then be used to enter into conversation with the internal user.
• With the label «Broker» displayed
This function is used, when the conversation in enquiry call mode has been established, to change
from one correspondent to the other by pressing the key, with automatic hold of the other
correspondent.
• With the label «Intrud» displayed
Following an ordinary call or enquiry call to an internal user, this function can be used - if the
link is not protection against intrusion - to intrude on the communication of the set on which the
call has been connected. The number of this set is shown on the display, preceded by «Busy.I»
or «Busy.E».
The intrusion is accompanied by a specific tone sent to all participants.
• With the label «IntOff» displayed
If the intrusion is accepted, the display changes and the «cancel intrusion» becomes active.

Chapter 1 Presentation of the attendant set
1-8 3BA 19875 ENAA - Ed. 02 - April 2000 - Alcatel 4035 - Attendant set
1-5-3-3 Function key SK3
• With the label «OnHold» displayed
This function is used to put the correspondent on hold until retrieved later.
• With the label «Transf» displayed
In enquiry call position, this function is used to transfer the first correspondent to the second.
• With the label «CampOn» displayed
This function is used to retrieve the correspondent routed.
• With the label «Endial» displayed
This function indicates to the system that the external numbering, whose format is unknown, has
terminated and is complete.
1-5-3-4 Function key SK4
• With the label «Fwd» displayed
This function is used to make a call directly on the called user’s forwarding destination set.
• With the label «Intern» displayed
This function is used to connect to the call to a user who has carried out an «attendant group
call».
1-5-3-5 Function key SK5
• With the label «Releas» displayed
In ordinary and enquiry call position, this function is used to release the communication in progress.
• With the label «Next» displayed
This function is used to connect to the call (internal/external) with the highest priority. The priority
order is defined at system management level.

Presentation of the attendant set
3BA 19875 ENAA - Ed. 02 - April 2000 - Alcatel 4035 - Attendant set 1-9
1-6 Call waiting LEDs
The LED is used to indicate internal and external calls waiting on the attendant set via the following
states:
• Off
No call is waiting on the attendant set.
• On green
There are normal waiting calls.
• On red
There are urgent and/or priority waiting calls.
1-7 Display and associated key
The display comprises 2 lines of 40 alphanumeric characters.
Note: The contrast of the display can be adjusted by pressing the « » fixed function key followed by
the «Prog» dynamic key (see § 3-1-3-2).
Each line contains character strings whose length is a function of the information to be displayed.
The information concerns:
- the status of the user,
- the name programmed in the system,
- the repertory number and the public network access category of the user,
- the name of the trunk group, the line selected in the trunk group and its number,
- the display of the normal and urgent waiting call counters,
- the authorised functions and facilities,
- the data during system programming from the attendant set.
The presence of an additional screen is shown by the sign « » on the right of the display.
Return to the previous screen is shown by the sign « » on the left of the display.
Press the « » key is used to move onto the next screen or return to the previous one.
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Chapter 1 Presentation of the attendant set
1-10 3BA 19875 ENAA - Ed. 02 - April 2000 - Alcatel 4035 - Attendant set
1-7-1 Attendant set in «plugged in» position and idle
The screen shows the number of normal waiting calls and urgent waiting calls.
Urgent waiting calls are calls waiting longer than 30 seconds. They concern both circuits and
sets that are routed, calling or being called back or on ordinary hold.
In the event of no reply to waiting calls after a programmable threshold, a specially cadenced
ringing is sent and followed by display «Waiting calls», before the screen shows «Operator
absent».
To return to operational mode, «unplug» and then «plug in» the attendant set
(see § 3-1-1) .
1-7-2 Attendant set in «unplugged» position
The screen shows the status of the group, which can be:
- Night service
or
- Day service
or
- Forward 1
or
- Forward 2.
Regardless of the service displayed, the attendant set is inhibited. Only the command for changing
to «plugged in» position
(see § 3-1-1) can be activated.
1-7-3 During communications processing
The screen completes the information provided by the labels and, at all times, displays information
useful for processing the call.
1-7-3-1 Ordinary or enquiry call to an internal set
The number of the called set is displayed as the digits are dialled.
After numbering, the screen shows the following information (from left to right):
a. Set status
• Free
The set is free and automatically placed in «RESERVED» status.
•Ringing
The set is rung following camp-on ringing (press the «Ring» dynamic key).