Alcatel Premium Reflexes User manual

ARCHITECTS OF AN INTERNET WORLD
Alcatel Premium Reflexes™
Alcatel OmniPCX Office
Alcatel Easy Reflexes™

2
User guide
2
how
Thank you for choosing one of our Reflexes, range of telephones, and for your
confidence in Alcatel
Your digital telephone offers you all the latest design features, so that it is very
easy to use, while providing the most efficient means of communication.
This easy-to-use telephone offers you:
a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip
section(1),
communication is even more convenient using the audio keys (loudspeaker,
hands free(2), etc.,
using the convenient alphabetic keypad, you can call your correspondents by
name(3),
transparent magnifying keys(4) for immediate reading of your programmed
settings (direct calls, functions, etc.),
Your user-friendly telephone offers you:
a screen that displays your correspondent's number or name and guides your
programming operations,
communication icons(5) (busy, free, on hold) to help you manage your calls
(switching between calls, etc.),
a complete range of connection interface units for data transmission, assisted
telephone applications (CTI*) or easy connection of analogue (fax, answering
machine) or ISDN terminals (PC with ISDN board, G4 fax).
for the Premium REFLEXES telephone only:
1) Flexible grip sections
2) Hands free
3) Alphabetical keypad
4) Transparent keys
5) Communication icons
*CTI : Computer Telephone Integration

3
How to use this guide ?
3
how
These symbols can be supplemented by small icons or text. All default or
customized function codes are given in the table of codes in the appended sheet.
•Actions •Audio keys
Lift receiver. Loudspeaker.
Hang up. Hands free.
Description of an action
or context. Adjustment “reduce”.
•Display Adjustment “increase”.
Partial view of display.
•Programmable keys and icons •Other fixed keys
Line key. Fixed key.
Icon corresponding to
key. MENU key.
Key programmed by
technician to access
service.
•Keypad •Other symbols used
Numeric keypad. Alternative to action
sequence.
Alphabetic keypad.
Specific key on numeric
keypad. Important informations.
Smith John
OR
The features described in this manual and indicated with an asterisk (*) can only
be accessed with some software versions.

4
Contents
4
Toc
Getting to know your Premium telephone. . . p.8
Getting to know your Easy telephone . . . . . . . p.10
1. Using your telephone . . . . . . . . . . . . . . . . . . . . p.12
1.1 Making or answering a call without lifting the receiver
(hands free) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
1.2 Making an outside call . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
1.3 Making an internal call. . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
1.4 Calling your correspondent by name (company directo-
ry) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
1.5 Calling from your personal directory. . . . . . . . . . . . . . . p.16
1.6 Calling from the common directory. . . . . . . . . . . . . . . . p.16
1.7 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
1.8 Filtering calls using the voice mailbox. . . . . . . . . . . . . . . p.17
1.9Redialling*.. . . . . . . . . . . . . . . . . . . . . . . . . ..... . .....p.18
1.10 Temporarily storing a number to call again . . . . . . . . . . p.18
1.11 Requesting automatic callback if internal number is busy p.19
1.12 Answering an internal call in intercom mode. . . . . . . . . p.20
1.13 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
1.14 Making an ISDN call . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
1.15 Hiding your identity (ISDN call) . . . . . . . . . . . . . . . . . . . p.22
1.16 Identifying a malicious call (ISDN call) . . . . . . . . . . . . . . p.22
1.17 Activating the loudspeaker during a conversation (re-
ceiver lifted). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
1.18 Mute, so that your correspondent cannot hear you . . . p.23

5
Contents
5
2. During your communication . . . . . . . . . . . . . . p.24
2.1 Calling a second person during a conversation . . . . . . . p.24
2.2 Answering a second call during a conversation . . . . . . . p.25
2.3 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
2.4 Switching between calls (Broker call). . . . . . . . . . . . . . . p.26
2.5 Three-way conference with internal and/or external
correspondents (conference) . . . . . . . . . . . . . . . . . . . . . p.27
2.6 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . p.28
2.7 Placing an outside call on hold (parking) . . . . . . . . . . . . p.29
2.8 Getting information about camped-on calls . . . . . . . . . . p.30
2.9 Intrusion into an internal conversation . . . . . . . . . . . . . p.31
3. Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
3.1 Receiving supervised call ringing . . . . . . . . . . . . . . . . . . . p.32
3.2 Answering a general bell . . . . . . . . . . . . . . . . . . . . . . . . . p.32
3.3 Filtering calls for "manager/secretary" groups . . . . . . . . p.33
3.4 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.34
3.5 Answering briefly in place of the operator. . . . . . . . . . . p.35
3.6 Monitoring calls to other terminals . . . . . . . . . . . . . . . . p.35
3.7 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.36
3.8 Calling an internal correspondent on his/her pager. . . . p.37
3.9 Calling a correspondent on his/her loudspeaker . . . . . . p.37
3.10 Sending a written message to an internal correspondent p.38
3.11 Send a voice message copy . . . . . . . . . . . . . . . . . . . . . . . p.41
3.12 Sending a recorded message to a number / a distribu-
tion list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.42
3.13 Broadcasting a message on the loudspeakers of a station
group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.43
3.14 Answering a call on your pager . . . . . . . . . . . . . . . . . . . p.43
3.15 Allocating an outside line . . . . . . . . . . . . . . . . . . . . . . . . p.44
2.10 Store anumber*. . . . . . . . . . . . . . . . . . . . ..... . . . . .p.31

6
Contents
6
4. Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . p.45
4.1 Selecting calls to be diverted . . . . . . . . . . . . . . . . . . . . . p.45
4.2 Diverting calls to another number (immediate diver-
sion). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.46
4.3 Diverting your calls to your voice message service . . . . p.47
4.4 Activate/disable the personal assistant . . . . . . . . . . . . . . p.48
4.5 Personal assistant : reaching you with one number only p.49
4.6 Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . p.50
4.7 Forwarding your calls from the receiving terminal (“Fol-
low me”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.51
4.8 Applying a selective diversion . . . . . . . . . . . . . . . . . . . . . p.51
4.9 Diverting all group calls. . . . . . . . . . . . . . . . . . . . . . . . . . p.52
4.10 When you return, cancel all diversions . . . . . . . . . . . . . p.52
4.11 Diverting calls when your line is busy (divert if busy) . . p.53
4.12 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.54
4.13 When you return, consult recorded messages . . . . . . . p.55
4.14 Leaving a recorded message for internal callers . . . . . . p.56
4.15 Consulting written messages . . . . . . . . . . . . . . . . . . . . . p.57
5. Managing your charges . . . . . . . . . . . . . . . . . . . p.59
5.1 Charging your calls directly to business accounts . . . . . p.59
5.2 Finding out the cost of an outside call made for an inter-
nal user from your terminal . . . . . . . . . . . . . . . . . . . . . . p.59
5.3 Charging the cost of an outside call to your company . p.60

7
Contents
7
6. Your telephone fits your needs . . . . . . . . . . . . p.61
6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . p.61
6.2 Customising your voice greeting . . . . . . . . . . . . . . . . . . p.62
6.3 Modifying your personal code . . . . . . . . . . . . . . . . . . . . p.62
6.4 Selecting ringer tune and adjusting volume . . . . . . . . . . p.63
6.5 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . p.64
6.6 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.65
6.7 Programming direct call keys . . . . . . . . . . . . . . . . . . . . . p.65
6.8 Programming your personal directory . . . . . . . . . . . . . . p.66
6.9 Programming an appointment reminder . . . . . . . . . . . . p.68
6.10 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . p.69
6.11 Broadcasting background music on your loudspeaker. . p.70
6.12 Locking your terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . p.71
Guarantee and clauses . . . . . . . . . . . . . . . . . . . p.72

Getting to know your Premium
telephone
Getting to know your Premium
telephone
8
Telephone
To check or modify your key programming.
Calling from your personal directory
Light indicating messages
received.
Access the various mail services.
Transfer call to another terminal.
Mute key so that
your correspondent
can no longer hear
you.
Intercom so that
your terminal auto-
matically answers a
call without having to
lift the receiver.
 Alphabetic keypad
Protected by a flap, used
for call by name, message
service and programming.
You have a self-adhesive
'Memo' label to stick in-
side the flap.
 Audio keys
Loudspeaker:
to share a conversation
to reduce loud-
speaker or receiver
volume
to increase loud-
speaker or receiver
volume
Hands free:
to make or answer a call without lifting the receiver.
Display
The screen displays several pages of information concernin
g
 Programmable keys and icons
To make a call, activate a service or manage your calls.
Icons are associated with each of these keys:
Line icons:
Incoming call (flashing).
Call in progress.
Call on hold.
Call on common hold.
Function icons:
Function active.
Function requiring action.
Terminal or line busy.
Preprogrammed function keys:
Display new page.
Divert your calls to another terminal.
Three-way conference.
Automatically redial the last number dialled.
Hang-up key
To terminate a call or
programming.

9
Telephone
y
programming.
i
rector
y
Light indicating messages
received.
Access the various mail services.
Transfer call to another terminal.
 Alphabetic keypad
Protected by a flap, used
for call by name, message
service and programming.
You have a self-adhesive
'Memo' label to stick in-
side the flap.
e
r:
rsation
to increase loud-
speaker or receiver
volume
e
:
ut lifting the receiver.
Display
The screen displays several pages of information concerning the present call.
 Programmable keys and icons
To make a call, activate a service or manage your calls.
Icons are associated with each of these keys:
Line icons:
Incoming call (flashing).
Call in progress.
Call on hold.
Call on common hold.
Function icons:
Function active.
Function requiring action.
Terminal or line busy.
Preprogrammed function keys:
Display new page.
Divert your calls to another terminal.
Three-way conference.
Automatically redial the last number dialled.

Getting to know your Easy
telephone
Getting to know your Easy
telephone
10
i
Telephone
Audio keys
Loudspeaker:
to share a conversation
to reduce loudspeaker or
receiver volume
to increase loudspeaker or
receiver volume
Programmable keys and LEDs
The keys are divided into line keys, correspond-
ing to the line LEDs, and function keys.
Line LEDs
Call in progress
Incoming call (flashing).
Callback (flashing).
Call on hold (flashing).
Function LEDs
Function active.
Some function keys are prepro-
grammed:
Divert your calls to another terminal.
Access the various mail services.
Access your personal directory.
Automatically redial the last number
dialled.
Display new page.
Transfer call to another terminal.
Light indicating voice messages received or
callback requests.
Hang-up key
To terminate a call or
programming.
Display Comprises several pages giving
information on the current call.

11
Installing the programmable key
label
11
How
A printed label is supplied with the terminal. This should be installed beneath the
programmable keys.
1. Insert a flat “ blade ” into the slot (1 slot per key block).
2. Raise the cover.
3. Slide the printed label into position.
4. Replace the cover.

12
Using your telephone
1
12
Other
1.1 Making or answering a call without lifting the
receiver (hands free) *
* Premium REFLEXES telephone only.
line key (internal
or external)
number required
you are in hands free mode
terminate your call
During a conversation, you can lift the receiver without
terminating the call.
during a conversation
OR OR

13
Using your telephone
1
13
Usi
1.2 Making an outside call
•Making a call:
1.3 Making an internal call
“Outside line”
key
number required
tells you the status of your
call
is the default code for an outside line.
OR
0155667000
internal number
required
default code for
“Operator call”
function
name and number of person called are
displayed
line key
OR
OR

14
1
14
1.4 Calling your correspondent by name (company
directory)
•If name is OK :
•If name is not OK :
you can refine the search by adding more characters to the search name or by
consulting the various proposals.
On Easy REFLEXES telephones: this function requires a “Call by name”
programmed key. When the key is pressed:
first letters of your
correspondent’s
name
proposes a name and the
corresponding number
make the call
to show the next or previous name
to show supplementary information
to erase the name shown
Smith John
OR

15
Using your telephone
1
15
Usi
* Enter a letter: the keys on the numeric keypad also correspond to letters
which are displayed when you press the key.
*
a name is displayed
first two letters of
correspondent’s name
enter if name is OK
show next or previous name erase name displayed
press once for “A”, “B” or “C”
OR OR OR
LONG
PRESS

16
1
16
1.5 Calling from your personal directory
1.6 Calling from the common directory
Your terminal has access to a common directory of outside numbers.
the system automatically dials the
number
directory number
required (0 to 9)
To enter your numbers see 'Programming your personal
directory'.
On Easy REFLEXES telephones: use the preprogrammed key to
access your personal directory:
directory number

17
Using your telephone
1
17
Usi
1.7 Receiving a call
•To answer:
1.8 Filtering calls using the voice mailbox
This service lets you filter incoming calls to your voice mailbox. When your caller
leaves his message you can choose to communicate with him.
•Activating call screening :
your telephone rings
correspondent’s name or
number
Smith John
OR
programmed key
'Voice mailbox
screening'
enter your personal
code

1
18
•When you receive a call :
1.10 Temporarily storing a number to call again
you hear the message left by your
caller
name or number of the
caller
hands free to take
the call
lift the receiver to stop listening
only
same key to stop
listening and deactivate
the screening
0155667000
OR OR OR
the number called does not
reply before hanging up
“Temporary
number”
programmed key
number remains stored until another number is
recorded
Other
1.9 Redialling*
select the
"Redial"
function
select the No. in the last ten
issued
call required number
OR OR

19
Using your telephone
1
19
Usi
•Redialling the stored number:
1.11 Requesting automatic callback if internal number is
busy
•Cancelling callback request:
“Temporary number” programmed key
On Easy REFLEXES telephones: use the preprogrammed
key to access your personal directory:
internal number busy
“Automatic callback if terminal
busy” programmed key or function
code
callback request acknowledged
“Cancel automatic callback”
programmed key or function code
OR
OR

20
1
20
1.12 Answering an internal call in intercom mode *
You can answer without lifting the receiver. When you receive an internal call,
your telephone rings and you are connected directly in hands free mode. The
screen shows the caller’s identity.
* Premium REFLEXES telephone only.
1.13 Sending DTMF signals
During a conversation you sometimes have to send DTMF signals, such as with a
voice server, an automatic attendant or a remotely consulted answering machine.
corresponding LED lights up
activate intercom
mode
cancel intercom mode
during a conversation
“DTMF End to End”
programmed key or function code
all the figures dialled are then sent as DTMF
signals
same key to cancel
The function is automatically cancelled when you hang up.
OR