Alcatel Temporis IP800 Service manual

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Temporis IP800
ADMINISTRATOR’S GUIDE
Temporis IP800 is a best in class SIP IP phone specially conceived for the business
environment. Features such as a highly intuitive user interface, wide interoperability
with IP PBX and VoIP providers, HD sound, improved security features like VPN client,
encrypted voice and secured provisioning and the possibility to connect up to 6
extension modules make Temporis IP800 the ideal terminal for your business.
Please read carefully the administrator guide for a better knowledge of available
functionalities and configuration possibilities you have access to with this terminal and
thus be granted with an entire satisfaction.
Declaration of Conformity
Hereby, it’s declared that this phone is in conformity with the essential
requirements and other relevant provisions of the CE, FCC.
CE Mark Warning
This is a class B device, in a domestic environment; this product may cause radio
interference, in which case the user may be required to take adequate measures.
WEEE Warning

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To avoid the potential effects on the environment and human health as
a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic equipment
should understand the meaning of the crossed-out wheeled bin symbol.
Do not dispose of WEEE as unsorted municipal waste and have to collect
such WEEE separately.

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Contents
Getting Started .................................................- 7 -
Packing List........................................................................................... - 7 -
Assembling the Phone ............................................................................ - 7 -
Configuration and Registration ................................................................ - 9 -
Basic Configuration via Web Page ....................................................... - 9 -
Basic Configuration using phone keypad ........................................... - 11 -
Overview ........................................................- 12 -
Keypad............................................................................................... - 12 -
LEDs .................................................................................................. - 12 -
Icons ................................................................................................. - 14 -
User Interface ..................................................................................... - 15 -
Customizing Your Phone.................................- 19 -
General Settings.................................................................................. - 19 -
Phone Status ................................................................................. - 19 -
Language ...................................................................................... - 20 -
Time and Date ............................................................................... - 21 -
Push XML ...................................................................................... - 24 -
Maximum number of Calls ............................................................... - 25 -
Keypad Lock .................................................................................. - 25 -
Logo Customization ........................................................................ - 27 -
Audio Settings..................................................................................... - 28 -
Volume ......................................................................................... - 28 -
Ring Tones .................................................................................... - 29 -
Codec Selection ............................................................................. - 30 -
Tone Settings................................................................................. - 31 -
Voice ............................................................................................ - 32 -
Distinctive Ringing ......................................................................... - 33 -
Contact Management ........................................................................... - 34 -
Edit/Add/Delete Contacts ................................................................ - 34 -

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Import/Export Contact List .............................................................. - 39 -
Remote Phone Book ....................................................................... - 40 -
Broadsoft ...................................................................................... - 41 -
LDAP ............................................................................................ - 42 -
Basic Call Functions ........................................- 44 -
Outgoing calls ..................................................................................... - 44 -
Call Devices................................................................................... - 44 -
Call Methods.................................................................................. - 44 -
Live Dialpad .................................................................................. - 46 -
Send Key configuration ................................................................... - 47 -
Password dial................................................................................. - 49 -
Call Completion.............................................................................. - 49 -
Auto Redial.................................................................................... - 50 -
Hot Line ........................................................................................ - 52 -
Anonymous call.............................................................................. - 53 -
Dial Plan ....................................................................................... - 55 -
Incoming calls ..................................................................................... - 59 -
Answering an incoming call ............................................................. - 59 -
Rejecting an incoming call ............................................................... - 59 -
DND ............................................................................................. - 60 -
Call Forward .................................................................................. - 60 -
DND/FWD Synchronization .............................................................. - 62 -
Intercom....................................................................................... - 63 -
Auto Answer .................................................................................. - 64 -
Call log............................................................................................... - 66 -
Accessing Call log........................................................................... - 66 -
Accessing Missed Calls list ............................................................... - 66 -
Accessing Dialed Calls list................................................................ - 66 -
Call list items management ............................................................. - 67 -
Missed call log enable/disable .......................................................... - 67 -
During an Active Call............................................................................ - 68 -
Mute............................................................................................. - 68 -
Call Hold ....................................................................................... - 69 -
Call Waiting ................................................................................... - 69 -

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Call Transfer .................................................................................. - 71 -
3-way Conference .......................................................................... - 71 -
Network Conference ....................................................................... - 72 -
HuaWei ATS Conference .................................................................. - 73 -
Voicemail ...................................................................................... - 74 -
SMS ............................................................................................. - 76 -
Advanced Functions........................................- 79 -
Account Setting ................................................................................... - 79 -
TLS .............................................................................................. - 80 -
DNS-SRV ...................................................................................... - 80 -
Network Setting .................................................................................. - 81 -
PC Port Setting .............................................................................. - 81 -
Advanced Network Settings ............................................................. - 82 -
Maintenance Tasks ............................................................................... - 87 -
User levels .................................................................................... - 87 -
Administrator Mode ........................................................................ - 87 -
Reboot.......................................................................................... - 88 -
Reset to Factory ............................................................................. - 88 -
Configuration Export/Import ............................................................ - 89 -
WatchDog ..................................................................................... - 89 -
Action URL/URI .............................................................................. - 90 -
Firmware Update and Autoprovisioning ............................................. - 92 -
Decryption .................................................................................... - 93 -
Zero-Active Interface ...................................................................... - 94 -
System Log Export ......................................................................... - 95 -
PCAP Trace Export .......................................................................... - 95 -
Keys configuration ............................................................................... - 95 -
Send Key configuration ................................................................... - 95 -
Soft key Layout.............................................................................. - 96 -
Programmable Keys........................................................................ - 97 -
Line keys and Memory keys Configuration ......................................... - 98 -
Trouble Shooting ..........................................- 114 -

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Appendix A. ..................................................- 116 -
Line/Memory Key configuration menu....................................................- 116 -

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Getting Started
Packing List
The following components are included in your package:
TEMPORIS IP800
Foot Stand
Handset & Handset Cord
Ethernet Cable
Quick Start Guide
Assembling the Phone
This section introduces how to assemble the phone with the components in the packing
list：
Attach the foot stand, as shown below:
Connect Handset and Headset, as shown below:
Please make sure that you
insert the foot in the correct
position. Foot stand and phone
include some dots to guide you
doing this.

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Note: Headset is not provided in the package.
Connect Network and Power
You can either connect the phone to the AC Power directly using a power adapter (not
supplied) or to a PoE compliant switch or hub. Your system administrator will advise you
on which one to use.
Note:
If inline power is provided, do not install AC adapter (not provided). Make sure the
Ethernet cable and switch/hub are PoE compliant.
Internet Port can also be connected to Hub/Switch/IP PBX or other internet devices.
The phone can also share the network connection with other network devices such as

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PCs. Connect the phone PC port and computer network port together using an Ethernet
cable.
Configuration and Registration
Some simple configurations are needed to get your phone ready for making calls:
network and account information must be correct.
If you are not an administrator, please contact your internet administrator or service
provider for more details.
Basic Configuration via Web Page
Temporis IP800 features an embedded web server to help administrators and users
configure, manage and use their phone in an intuitive and simple manner. The phone
web server can be accessed with any web browser.
Press OK button on the keypad of the phone to enter the status page and find out your
Temporis IP800 IP address. Enter it (for example http://192.168.1.100) into the
address bar of your web browser. The default administrator’s login name and password
are admin/admin.
Note: Please locate your PC in the same network segment of your Temporis IP800
(192.168.1.X as per the example above) to be able to access the web configuration
page. Please consult your system administrator for help.
Network Settings
Choose Network->Internet Port（WAN）.
DHCP: By default the phone attempts to contact a DHCP Server in your network in
order to obtain its valid network settings, e.g. IP address subnet mask, gateway, DNS
server, etc.
Static IP Address: If your phone cannot contact a DHCP Server for any reason, you
need to enter the network settings manually via Static IP Address. Please contact your
internet administrator for more details.
PPPoE: If you are using an xDSL Modem, you may connect your phone to the internet
via PPPoE mode. Please contact your ISP for the User Name and Password for
internet access.
Note:

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Using the wrong network parameters may result in inaccessibility of your phone and
may also have an impact on your network performance. Please contact your network
administrator.
Account Settings
The phone attempts to register to the SIP server using the account data provided by
automatic or manual initialization.
Choose Account page. You will find the following parameters:
Field
Description
Register Status
Shows the register status of the phone (read only)
Account Active
You can choose on/off to enable/disable the account respectively.
Label
The name showing on the LCD of your phone for this account.
Display Name
The local phone name showing on the other phone when calling.
Register Name
Register name provided by ISP.
User Name
User account information, provided by ISP.
Password
Account password provided by ISP.
SIP Server
SIP server address provided by ISP.
When Network and Account Setting configuration are settled, the following information,
related to register status, is displayed on the IP800 idle screen:
Registering
Registered successfully
Register failed
When all accounts register fail, phone will display .
When the phone reboots, it will register automatically. If many phones register at the
same time, for example after a power outage, the SIP server may be affected;
administrators can set a register power up time so that the phones will register a
random time after power up.
Setting the power up time via web interface:
Choose network->Advanced-> Random Registration, enter the time in the field and
validate with Confirm button.
Note:
Should the IP PBX (SIP registrar) require an authentication, a correct password is

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needed. Make sure you are using the appropriate input method or enter the password
via the web user interface.
Basic Configuration using phone keypad
You will need admin privilege to perform this and other configurations. By default the
phone will be in user mode, so you will need to perform a simple procedure to switch
to admin mode.
Change phone to admin mode:
Press MENU7.User Mode->1.User Type. Press right navigation key until you see
“admin” on the screen. Then press the down key to enter the password. It is “admin” by
default. Once entered press OK.
Network Settings: Press MENU->3.Settings->2.Advanced->OK. Enter the admin
password, and choose 2.Network->WAN Port/PC Port /VLAN/Webserver
Type/802.1x Settings/VPN to enter the internet relating configuration page
Account Settings: Press MENU->3.Settings->2.Advanced->OK. Enter the admin
password, and choose 1.Accounts->OK to configure the account settings.
You can refer to the above “Basic configuration via web page”chapter for parameter
details.
Note:
The active User Type is shown 1st when you enter Menu7. User Mode menu, like this:
Once all admin related tasks are finalized, go back to user mode with the same
procedure, or simply reboot the phone.

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Overview
Keypad
LEDs
Table 1 - Line Keys
LED Status
Description
Steady green
There is an ongoing active call
Blinking green
There is an incoming call to the account, or there is a call on hold
status
Off
The phone is in idle status whatever registered/ unregistered

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Table 2 - Line Keys set to BLF
LED Status
Description
Steady green
The monitored account is in idle status
Fast blinking green
There is an incoming call to the monitored account
Slow blinking green
The monitored account has an active call
Off
Monitored account is offline
Table 3 - Direct memory keys set to BLF
LED Status
Description
Steady green
Monitored account is in idle status
Blinking amber
There is an incoming call to the monitored account
Steady amber
The monitored account has an active call
Off
Monitored account is offline
Table 4 - Power Indication LED
LED Status
Description
Steady amber
When new messages or new missed calls
During boot process
Blinking amber
When there is an incoming call or when a call is muted
Slow blinking amber
When network is not available or sip server failure
Off
In idle mode
Table 5 - Line Keys set to BLA
LED Status
Description
Steady green
All of the members are in idle status
Slow blinking green
Some part（s）is seizing the line/ ring-back/ under the private
hold status.
Fast blinking green
Some part(s) is ringing /on the phone / under the public hold
status or all of the parts press hold.
Off
It is not active as BLA
Table 6 - Memory keys set to BLA

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LED Status
Description
Steady green
All of the members are in idle status
Steady amber
Line has been seized by one or more parties
Blinking green 300ms
One or more parties are in ring-back mode
Blinking amber 300ms
One or more parties are ringing
Steady red
On the phone
Blinking red 500ms
Some party is under the public hold status, and all of the
members can retrieve the call
Blinking green 500ms
Some party is under the private hold status, and only the
initiator can retrieve the call
Blinking amber 500ms
Three way conference, all of the parties on hold
Off
BLA not active
Icons
Temporis IP800 displays different kinds of icons on its LCD; you can refer to the
following table for their meanings:
Icon
Description
Flashes when the internet is disconnected
Account register failed
Account registering
Account register successful
Missed calls
Call in
Call out
Input Method: all letters and numbers
Input Method: numbers
Input Method: multi-lingual letters in lower case
Input Method: multi-lingual letters in upper case
Call mute
Call hold
Voicemail
SMS

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Call forward
DND(Do not Disturb)
Auto answer
In handset mode
In headset mode
In speaker mode
Ring volume is 0
The recording session cannot be started
The recording cannot be stopped.
Probably the recording box is full.
This call cannot be recorded.
The recording session is successfully started.
User Interface
There are two ways to customize specific options on your phone :
Using keypad and display on the phone;
Using Web user interface in an Internet browser from your PC; please refer to
“Configuration and Registration”chapter to get into the Web interface.
In many instances, it is possible to use both the user interface to operate the phone and
change settings; some, however, are only possible via a phone or web user interface.
Please refer to the following table for differences:
Phone Options
Phone UI
Web UI
Status
--IP
--MAC
--Firmware
--Network
--Phone
--Accounts
√
√

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Features
--Call Forward
--Call Waiting
--DSS Keys
--Key as Send
--Hot Line
--Anonymous Call
--Auto Redial Settings
--DND Code
--ReDialTone
--Emergency
--BusyToneDelay
--Return code when refuse
--Return code when DND
--Intercom
--Call Completion
√
√
√
√
√
√
√
√
√
√
√
Basic Phone Functions
--Language
--Time & Date
--Ring Tone
--Phone Volume
--Logo Customization
√
√
√
√
√
√
√
√
Advanced Phone Functions
--Accounts
--Network
--Voice
--Codecs
--Echo Cancellation etc
--Phone Setting
--Backlight
--Contrast
--Lock
--Reset to factory
--Set admin password
√
√
√
√
√
√
√
√
√

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--Set AES Key
--Auto Provision
√
√
SIP Account
--User Option
--Account Active
--Label
--Display Name
--Register Name
--User Name
--Account
--Password
--SIP Server
--Register Status
--Server Option
--Registrar Server
--Registrar Port
--Outbound Proxy Server
--Backup Outbound Proxy Server
--OutBound Status
--NAT Traversal
--STUN Server
--STUN Status
--Missed call log
--Auto Answer
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
Other Features
--Messages
--History
--Directory
--Contacts
--Blacklist
√
√
√
√
√
√
√
√
√
√

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Note:
The above table only indicates most of phone functions rather than all of them. Please
refer to next chapters for more details.
Some functions are password protected. In this case when you are prompted for a
password make sure to introduce one in accordance with active User Type.
The default administrator password is admin.

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Customizing Your Phone
General Settings
Phone Status
You can view the status of your phone using the Phone interface or the Web interface.
This option allows you to review:
IP
MAC
Firmware
Network: MAC, WAN, LAN, Gateway, DNS, etc
Phone: Model, Hardware, Firmware, Product ID and MAC
Accounts: the 6 SIP accounts status
To check the Phone Status via Phone interface:
Press OK button directly or Menu soft key and then choose 1.Status.
Use the navigation keys to scroll through the list and check the specific parameters you
are looking for.
View the Phone Status via Web interface:
Open a web browser and input the IP Address of the phone. Enter login and password
(default login and password are both “admin”). Status page will be shown directly.

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Language
The default Phone interface language is English.
It also supports French, Spanish, Dutch, German, Italian, Polish, Portuguese, Turkish, ,
etc. You can change the language for the phone user interface and the web user
interface independently from each other.
Note:
All languages may not be available for selection. The available languages depend on the
language packs currently loaded on the IP phone. Please contact your system
administrator or technical support for more information about language packs loading.
To change the language via Phone interface：
Press Menu->3.Settings->1.Basic ->1.Language.
Scroll through the list of available languages.
Press the Save soft key or OK button when the desired language is highlighted.
Press Back soft key to return to the previous screen.