Alcatel Advanced Reflexes User manual

Alcatel OmniPCX Enterprise

1
User GGuide
Advanced REFLEXES Alcatel OOmniPCXEnterprise
Your Advanced REFLEXESterminal provides simple and quick access to all of
the services and features offered by your Alcatel OmniPCXEnterprise
system.
This user guide is designed to give you:
• a full description of your terminal
• an alphabetical index of available services and features
• a step-by-step guide explaining how to use these services
and features, separated into three sections:
• YOUR CALLS
• EASE OOFUUSE
• IN YOUR ABSENCE
Your REFLEXESterminal and your Alcatel OmniPCXEnterprise system
provide you with everything you need from a telephone system.
Name: .............................................. Tel. No.: ................................
Fax No.: ............................................ Mobile No.: ................................
E-mail address: .................................. PWT No.: ................................

2
RReeffeerreenncceess uusseedd iinn tthhee ddooccuummeennttaattiioonn
The action ""PPrreessss""is represented by: .
Display (soft) keys are represented by: .
Pre-programmed and user-programmable keys are represented by: .
, ,
etc., indicate use of the Navigator key.
The standard or site-specific feature codes are listed in the TTaabbllee
ooff CCooddeess
brochure,
which should be consulted when the text indicates ...See Table of Codes.
Programming the keys to customize your own terminal is described in Personalizing
your terminal. You will also find a list of the available programmable features in this
section.
Displ
FEATURE Standard
Code
Site
Code
Last caller call back *69

3
SSyysstteemm iinnffoorrmmaattiioonn
SSttaattiioonn iinnffoorrmmaattiioonn
(1) Your terminal allows on-hook dialing; this means you can dial a call even before
you pick up the handset.
(2) Your terminal can be set up as a multi-line station (two or more line keys) or as a
single line station (integrated line service with no line keys). This user guide is designed
for multi-line station users. For information on single line service configurations, contact
your system vendor.
The availability of some of the features described in this guide depends upon
your system configuration. For more information regarding your system
configuration, contact your telephone system manager.

4

5
GGeettttiinngg ttoo kknnooww yyoouurr
RREEFFLLEEXXEESSTTMMAAddvvaanncceeddTTEERRMMIINNAALL
i

6
DDiissppllaayy,, DDiissppllaayy KKeeyyss,, aanndd NNaavviiggaattoorr
DDiissppllaayy::
your terminal display consists of two lines for text and can show several pages
of information - depending upon its state:
Terminal in idle state:
1st line: information on the status of the terminal, including date and time.
2nd line (and also first line for the next four pages): key operations or features that
you can program yourself.
Terminal is involved in a call:
1st line: information about your party and the current call
2nd line: features accessible at the moment.
NNaavviiggaattoorr::
for moving between
display pages or between
display lines.
DDiissppllaayy kkeeyyss::5 soft keys
that change dynamically to
offer context-appropriate
system features.
TThhee ggrreeeenn
LLEEDDflashes to
indicate that
one or more
messages
have been
received.

7
NNaavviiggaattiioonn CCoonncceepptt
The
NNaavviiggaattoorr
is used to select directory pages, or available features, or to scroll
through the pages appearing on the two-line display (which, in turn, designates the
feature for each display key).
If you select the upper line, indicators will flash (at the left end and right end of the line)
to indicate that the line is active. If you press a display key (or wait a few seconds),
the lower line automatically becomes active again.
David
Bob
Frank
. . . . .
JackJ
Recptn
Judy
G@Ofc
CM
G@Hm
Upper line
Lower line
Previous
page
Next
page
Soft keys
correspond
to the
displays
active line.
Active line indicators
Short names (mnemonics)
entered by user.

8
KKeeyyss aanndd iiccoonnss
Your multi-line terminal has 8 pre-programmed station keys and 16 station keys
programmable by you (the user) or your installation technician. These 24 keys are
used to:
 determine the status of a terminal
 call an internal or external number directly
 access a feature.
ISDN
STORE #
CALL LOG
REDIAL
FORWARD
STORE #
CALL LOG
REDIAL
HOLD
LINE 1
LINE 2
FORWARD
Call icons Feature icons
Pre-programmed keys
Line keys
Programmable
keys

9
The following icons are associated with the keys:
CCaallll iiccoonnssFFeeaattuurree iiccoonnss
Call ringing (flashing). Feature active.
Call in progress. Feature requiring action.
Call on hold. Terminal or line busy
(supervision).
Call on common hold.
Pre-programmed station keys are used to:
: select a line or operate a feature during a call
: put a call on hold
: forward calls to another terminal
: access message services
: review the list of unanswered identified external calls
: automatically redial the last number dialed
: temporarily store a number
STORE #
REDIAL
CALL LOG
FORWARD
HOLD
LINE

10
IInnssttaalllliinngg tthhee llaabbeell oonn tthhee tteerrmmiinnaall
A printed label is supplied with the terminal. This should be placed under the key cover
for each block of keys.
FFiixxeedd kkeeyyss
The fixed keys correspond to frequently used features.
MMeennuu::
to enter access or programming modes
and to display information.
Insert flat blade into the slot (1 slot for
each block of keys).
Raise the cover.
Slide the printed label into position.
Replace the cover.
Eric
ISHelp
RobHR
. . . . . .
. . . . . .
FacDsk
VP
Tec
Menu

11
AAuuddiioo KKeeyyss
AAllpphhaabbeettiicc KKeeyyppaadd
Listen
Speaker
Mute END
MMuuttee::
to temporarily turn
off your station mic,
during your call
or
to leave your mic on
(hot) to answer internal
calls automatically -
without having to lift the
handset (IInntteerrpphhoonnee).
EEnndd::to terminate a
call or programming.
LLiisstteenn ::
Station
speaker - to share
a conversation
To increase station
speaker handset
(receiver) or ringer
volume.
SSppeeaakkeerr ::
for hands-
free operation.
To reduce station
speaker handset
(receiver) or ringer
volume.
The keypad is used for text message
features, the "Dial by name" feature,
and for programming.

12
CCOONNTTEENNTTSS
YYOOUURR CCAALLLLSS
Making an external call ................................................................................18
Making an internal call .................................................................................18
Calling the attendant ....................................................................................19
Consultation Call .........................................................................................19
Calling an associate (or other key individual) ...................................................20
Answering a call..........................................................................................20
Answering other calls during a conversation ....................................................20
Transferring a call........................................................................................21
Putting a call on hold ...................................................................................22
If you forget or lose a call on hold ..............................................................22
Switching between calls (Broker Calls).............................................................22
Picking up calls ringing at another terminal......................................................23
To pick up a call ringing at another terminal (in your pickup group) ...................23
To pick up a call ringing at another terminal (not in the pickup group) ................23
Calling - using your
Advanced personal directory..........................................23
Calling - using a programmed key.................................................................24
Talking with two other people at the same time (Conference Call) .......................24
Casual Conference (up to six parties)............................................................ 25
Parking a call..............................................................................................26
Requesting a callback (from an idle or busy station)..........................................27
Camping on an internal party who is busy......................................................27
Answering a night service bell .......................................................................28
Entering a scheduled (Meet-me) conference......................................................28

13
Transferring a caller into the conference ..........................................................29
Moderated conference ..................................................................................29
Calling a number - using the system directory ..................................................30
Barge-in to an internal conversation................................................................31
Privacy/Protection against barge-in ................................................................31
Contacting a party whose calls are being forwarded or blocked........................31
Calling a party through the station speaker......................................................32
Interphone mode and Hands-free ...................................................................32
Creating, modifying or reviewing your intercom list ...........................................33
Hunt Groups................................................................................................33
Temporarily leaving your hunt group ..............................................................33
Returning to your hunt group .........................................................................34
Putting a call on common hold.......................................................................34
Sending a text message to an internal party....................................................35
Sending a text message (at the beginning of your call)......................................36
Sending a text message to an external party ..................................................36
Calling an internal party on his pager ............................................................36
Leaving a direct voice message .....................................................................37
Dial-by-Name..............................................................................................37
Alcatel Multi-Line Appearance (MLA) Configuration ...........................................38
EEAASSEE OOFF UUSSEE
Personalizing your Advanced terminal..........................................................43
Programming a feature (or number) on a programmable (or display) key............44
Feature groups ............................................................................................44
Group 1: Forwarding Services.......................................................................45

14
Group 2: Locking/DND ................................................................................45
Group 3: Call Pickup Services .......................................................................46
Group 4: Associate Services..........................................................................46
Group 5: Consultation & Callbacks ................................................................46
Group 6: Appointment Reminder....................................................................46
Group 7: Voice Mail Services........................................................................47
Group 8: Additional Services ........................................................................47
Group 9: Paging Services.............................................................................47
Group 10: Transparency..............................................................................47
Programming your personal code...................................................................48
Choosing the display language......................................................................48
Making or taking a call without lifting the handset (Hands-free) ..........................49
Programming your personal directory .............................................................49
Entry Corrections..........................................................................................50
Switching on the station speaker during a call..................................................50
Adjusting station speaker volume during a call.................................................50
Adjusting handset volume during a call...........................................................51
Switching off the microphone (mute) ................................................................51
Calling the last number dialed (Redial) ............................................................51
Adjusting the ringer (melody and volume)........................................................51
Adjusting the display viewing angle................................................................52
Changing the Associate number .....................................................................53
Identifying the terminal ..................................................................................53
Setting an appointment reminder ....................................................................53
Do not disturb .............................................................................................55
Forwarding calls when you are busy..............................................................56

15
Saving a number, to call it later.....................................................................57
Hiding your identity ......................................................................................57
Hiding your caller's identity............................................................................58
Allocating calls to customer account codes.......................................................58
Determining the cost of your last external call...................................................58
Calling an external "private" number .............................................................59
Twin-set configuration ...................................................................................59
IINN YYOOUURR AABBSSEENNCCEE
Forwarding calls to another number (Forwarding - immediate) ...........................62
Overflowing calls to an associate number........................................................62
Forward on no answer .................................................................................63
Forward on busy or no answer .....................................................................64
Forwarding your calls from a different terminal (Remote Forward) .......................64
Forwarding your calls from the terminal you are on (Follow Me).........................65
Forwarding calls from any terminal within the company.....................................65
Forwarding calls to a recorded message (voice mail)........................................66
Canceling Forwarding .................................................................................66
To cancel forwarding from your own terminal..................................................66
To cancel forwarding from the internal terminal that is receiving your forwarding..67
To cancel forwarding from any other terminal within the company......................67
Selective forwarding .....................................................................................67
Checking messages ......................................................................................68
Accessing and answering callback requests.....................................................68
Leaving a text message (I am away) for internal callers..................................69
Reading internal text messages left in your absence ..........................................70

16
Reviewing the list of internal calls....................................................................71
Checking voice mail messages .......................................................................72
Locking your terminal....................................................................................72
Forwarding your calls to your personal pager .................................................72
Replying when your personal pager sounds.....................................................73
Calling back the last internal caller whose call went unanswered........................74
Reviewing the log of external calls..................................................................74
GLOSSARY .................................................................................................75
INDEX ........................................................................................................78
Care of equipment .......................................................................................81
Compliance.................................................................................................81

17
CCAALLLLSS
YY
YYOO OOUU UURR RR
CC
CCAA AALL LLLL LLSS SS

18
MMaakkiinngg aann eexxtteerrnnaall ccaallll
To make an external call:
Dial 9 (or lift the handset and dial 9); then dial the number you wish to reach.
The display will show the number you dialed and the icon associated with the
line key will indicate the status of your call:
Note: 9 is the default code for obtaining an outside line. You can determine what code to
dial to access features by consulting the TTaabbllee
ooff CCooddeess,,
or you can use Guide mode:
followed by and to display system call codes.
For more information on use of the
MMEENNUU
key to access Feature Groups, see the section
FFeeaattuurree GGrroouuppss..
MMaakkiinngg aann iinntteerrnnaall ccaallll
To make an internal call:
Lift the handset and dial the number you want directly (or use a dialing feature,
e.g.: call - using your personal directory). The display will show the name of the
person you called, and the icon associated with the line key will indicate the
status of your call. If there is no answer, you can choose one of the options
indicated on the display. Press the display key corresponding to your choice:
 to announce yourself through your called partys station speaker
 to ask the person to return you call - call me
CallBk
CallAn
Call
Access
Menu