Allworx 6x Installation guide

Thousands of SMBs have made the smooth, risk-free VoIP transition with Allworx — the only solution
that combines the features, reliability and price of traditional systems with the benefits of VoIP.
Award-winning phone systems for small and medium businesses
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Phone Systems
• FullPBX&KeySystem
• PresenceManagement
• Multi-siteIntegration
• UnifiedMessaging
• VoiceOverInternet
IP Phones
• CustomizableFeatures
• High-FidelityVoice
• PowerfulConferencing
• ConnectAnywhere
• BuilttoLast
SoftwareFeatures
• CallAssistant™
• CallQueuing™
• ConferenceCenter™
• InternetCallAccess™
• DualLanguagePack
Allworx®6x Overview
Allworx®6x Overview

6x Phone System
9224 IP Phone with Tx 92/24 Expander
It’s true! Small and medium businesses can have it all!
Designedforcompanieswithupto60users,theAllworx6xsystemisanall-in-one
communication system integrating a feature-rich phone system, advanced IP phones
and powerful software features that can substantially improve your company’s
productivity while saving you on-going monthly costs. The 6x is an excellent choice if
you are upgrading your existing antiquated system or starting a new forward-thinking
business. If you meet any of these situations, the Allworx 6x is designed for you:
Existing phone system costs too much
Business is moving, expanding or your needs are changing
Need to make your business more efficient
Lookingtosave30–50%onyourtelephoneandoperationalcosts
Page 2, Allworx 6x Overview

Allworx 6x Overview, Page 3
Allworx is the answer!
Many companies make the claim that they are the best or the easiest, but
few can back up these claims. Allworx makes it easy to see why it is the
only right choice for your business.
More savings for you
Allworx is priced right — your savings will be equal to or greater
than any other fully-featured VoIP communication system.
Lowest expansion cost —with no need for gateways,
expansion cards or other third-party products, Allworx
has the lowest total cost over the life of the system.
No hidden charges — Allworx pricing is
straightforward and uncomplicated.
Internet calling saves you money —with our Internet
CallAccess™option, calling between sites is free and
saves additional money by switching to an ITSP for
telephone service.1,2
Instant remote access —remote users connect
instantly using ordinary broadband connections and
without extra hardware, software or cost.
No per-seat software charges —software options
have one-time fees with unlimited users.
No compromising on features
Allworx is the only analog, VoIP and data system available with a
complete feature set for small businesses.
Same features, same operation — calls continue to work
like your traditional phone system, so the switch to an Allworx
system is transparent to users.
Analog and VoIP — add VoIP and keep some analog lines
for 911 use.
New features—callerIDbasedrouting,ndme/followme
calling, unified messaging and more.
Powerful conference calling — with the Allworx
ConferenceCenter™option, you get the added convenience of
an eight-seat conference bridge.
Transition at your own pace
New technology can be daunting. That’s why Allworx gives you
the largest set of traditional telephone capabilities of any VoIP
solution in its class! Now you can simultaneously use both analog
and VoIP phone connections as you control the pace of your
transition to new technology.
You control when to use VoIP — enough analog ports in
the base configuration allow you to control when and how
you move to VoIP … so you can do it without disrupting your
business operations.
You control when to add features —power features
likeCallQueuing™,multi-sitecalling,CallAssistant™and TAPI
are activated via easy software keys … add them as you
need them.
It’s got to be easy
Whether you are installing a single site or linking together
multiple offices and remote users, no other system comes close
to providing the simplicity and speed of installation.
Easiest to use — a choice of Allworx phones with ample
buttons means you can replace what you have today, and
makes the Allworx system the easiest to use and administer.
Easiest to grow — add phones without costly software or
installation charges in hours, not days.
Simple transition — it’s easy to learn the new system
without skipping a beat.
Multi-site/remote users — connecting sites across town or
across the country has never been easier — or as seamless.
Easiest access to Internet calling —multiple service
providers to choose from.
Keyadvantages for businesses

Phone interface
• 30userextensions(e.g.,individuals)with
voicemailand30systemextensions(e.g.,
conferencerooms)withoutvoicemail.
• Optionalsoftwareupgradeavailablefor31– 60
users/extensions.1
• SixRJ-11dedicatedloop-startFXOports,
expandable to 24 with Allworx Px 6/2 Expanders.1
• Twostandard,dedicatedRJ-11FXSportsfor
analogphonesorfax.Expandableto8FXSports
with Allworx Px 6/2 Expanders.1
• VoIPcapable(VoiceOverInternetProtocol).
• SupportsSIP2.0(SessionInitiationProtocol)
for VoIP.
• AllworxsupportsbothanalogandVoIPphones.
AllVoIPphonesareconnectedonLocalArea
Network(LAN).
• Faxmachinesupport—createsdedicated
linewithoutrequiringnewCOline;system
automaticallyutilizeslineforoutgoingcalls
when not in use.
• PowerFailPhonePortforadedicatedanalog
phone ensures connectivity during power failure.
• Industrialstrengthsurgeprotectionbuiltintoall
analog ports.
• TAPIcompliant—includedforalluserswithCall
Assistant license.
• EachAllworxhandsetcanhaveitsownDirect
InwardDial(DID)information.
• 3-WayCalling—eachAllworxphoneonthe
network can support its own three-way call.
• SeamlessintegrationwithCallAssistant.
• “Park”and“Hold”buttonsonthehandset.
• Fastandsimplenavigationofscrollablephone
menus.
 Unifiedmessaging
• Receive,reviewandrespondtoallemailand
voicemail in one InBox.
• Listento,forwardanddeletevoicemailmessages
viaPC.
• Supportsandconsolidatesmultipleemailaccounts
and phone extensions per user.
• Supportsvoicemailnotificationtocellulartext
messaging services.
• Additionalvoicemailstorageavailableviaexternal
USBharddrive.1
• CompatiblewithanyPOP3orIMAP4emailclient.
Internet Telephony Service
Providers(ITSP) 2
• ConnecttheAllworx6xtoanITSPanddrastically
reduce phone charges.
• SupportsbothITSPandtraditionalphonelines
(CentralOfficelines)simultaneously.
• Applydifferentdialingrulestodifferenttelephone
services(i.e.,ITSPvs.localtelephonecompany).
• SIPCallAppearancefunctionalitywithincoming
and outgoing VoIP calls.
• Allworx6xiscompatiblewithvariousITSPs.2
 Off-SiteCallingAccess
• MakeoutboundcallsthroughtheAllworxsystem
by calling into your voicemail from anywhere.
• Authenticationpreventsabuse.
• Off-siteAccesscallsleveragethecompany’s
CallerIDinformationandlocalsystemphonelines
(analogorSIP).
• Callinformationistrackedforcalldetailreports.
• Tomakemultiplecalls,externaldialtonereturns
after recipient hangs up.
Presence management
• Eachphoneusergetssevenuniquephone
presences(InOffice,AtAMeeting,OnVacation,
OnBusinessTrip,AtHome,Away,Busy).
• CurrentpresenceisdisplayedonAllworxphones
and built-in My Allworx Manager site for other
users to see.
• Callroutingstructurecanbechangedbythe
Allworx System Administrator via the system
softwareorbyauthorizedusersovertheInternet
via My Allworx Manager.
• Usercan“toggle”betweenpresencesettingsvia
Allworx phone display, voicemail or My Allworx
Manager site software.
• Eachpresencesettinghasitsowncallrouting
structure that can be changed at any time.
• Userscanrecordaseparatevoicemailgreetingfor
each of their presences.
Multi-site calling1
• EachAllworx6xcanconnecttootherAllworxunits
— supports up to 99 other sites.
• CallsbetweenofficesarefreeovertheInternet—
no ITSP required.
• Callscanbeseamlesslytransferredbetweensites.
• VPNconnectionnotrequired.
• Multi-siteextensionsallowsbusinessestosetup
anduseaunique3-digitor4-digituniformdialing
plan across Allworx servers.
Voicemail
• ReceiveSMStextmessagealertsonyour
cellphone when voicemail is left at the office.
• Escalateyourtextmessagealertstomultiple
mailboxes and email addresses.
• ListentoandmanagevoicemailinyouremailInBox
or over the phone.
• Replytovoicemailwithemail;includevoicemailin
outgoing email message as an attachment.
• Voicemailsareautomaticallypurgedfromphone
when managed from email InBox.
• Eight-portvoicemailsystem;dateandtime
stamping.
• Twelvehoursofvoicemail(with512MB
CompactFlash).
• Messagescanbelistenedto,saved,deletedor
forwarded to another extension.
• Directaccesstovoicemailfromonandoffsite.
• MessageWaitingandNewCallindicators
supported through Allworx phones and
client software.
• VoicemailscanbesenttoanyPOP3orIMAP4
email client.
• Onephonecandisplaymultiplevoicemail
indicator lights.
Auto attendant
• Nineuniqueautoattendants.
• Time-dependentAutoAttendantroutingoptions
for day and night mode business hours.
• CompatiblewithMusic-On-HoldandOverhead
Paging systems.3
• Autoattendantcanbefullycustomized.
 Follow-Me-Anywherecalling
• Routingcansimultaneouslyfollowmultiple
phones, including outside lines and cell phones.
• Eachofthesevenuniquephonepresencesfor
each user has its own routing rules and filters.
• IncomingCallerIDcandrivedifferentcallroutes.
 Remoteusers
• RemoteusersconnecttoAllworx6xviaInternet.6
• Remoteplug-and-playwithAllworxVoIPphones.
• Afterinitialsetup,remoteAllworxphones
connect easily to Allworx 6x with minimal user
intervention.
• RemoteAllworxphonescan:
– beprogrammedfrommainoffice
– receivecallsfromqueue(s)
– useIntercomfeature
– accessmainoffice’slocalphonelinefromany
location(callfromoverseasatlocalrates)
– operatewithoutadditionallicenses
– accessallothermainphonefunctions
(DirectStationSelection,BusyLampField,
LineAppearances,CallAppearances,SIP
Appearances,Queues).
• Non-Allworxphoneswillworkandhavesimilar
functionality, depending on the type of phone used.
With its flexibility and expandability, VoIP and multi-site calling capability, remote user support,
follow-me calling and auto attendants, the Allworx 6x is the perfect modern phone system.
Phone system
Page 4, Allworx 6x Overview

Industry compatibility
• CompatiblewiththirdpartySIP2.0compliantendpoints,
including phones, gateways and wireless devices.
• SupportsG711andG729endpointconnections.
• CompatiblewithITSPs(InternetTelephony
ServiceProviders).2
• SupportsSIP2.0(SessionInitiationProtocol).
Security
• OutboundcallcontrolwithPINcodesand
system-wide blocking.
• Passwordprotectionatbothuserand
administration levels.
• Calldetailreportingofallphonesystemactivity
with easy export to Microsoft Excel or any standard
spreadsheet program for further analysis.
• Systembackupandrestore—automaticallysaves
configuration attributes, voicemail and email messages.
– Auditedoutsideline
access
– Callblocking
– Callforwardandtransfer
– Callhold
– Callmonitors
– Callparkandretrieve
– Callpickup
– CallQueuing1, 4
– Callrouting
– Callwaiting
– CallerID
– Dialbynameorextension;
dial from directory
– Distinctivering
– Donotdisturb
– Externalcallrouting
– Flexiblenumberingplan
– Huntgroups
– Internalextension
distinctive ring
– Multiplelineaccess
– Overheadpaging3
– Parkingorbits
– Programmableparked
calls
– Privatelines
– Redial
– Speeddialing
– TAPIsupport—
automatic dialing1
 Highendcallingfeatures
• Built-ineightseatconferencebridge.1
• EachAllworxphonecansupportitsownthree-wayconferencecall.
• Programmabledialingplansrouteyourcallstothelowestcostlongdistanceprovider.
• Broadcastmessagecapability—internalorexternaldistributionlists.
• OneTouchDay-NightModePFKButtonallowsuserstotogglebetweendayandnightmodes
at the press of a button.
• ADualLanguagePackisavailableinEnglishandCastilianSpanish.
• Powerfulcallcontrolfunctions,including:
Allworx 6x Overview, Page 5
“Allworx’s solution was $10,000 to $15,000
less than other systems.”
Jim Martin Jr., General Manager, Wegman Associates
• Reportsofallcallsmadeandreceived
on an extension.
• Add,modify,deleteandview
conference calls.
• Changepresencesetting.
• Directorylistingsofeachextensionon
the system — including users, system
extensions, speed dial numbers and
remote user’s extensions.
• Eachuser’scurrentpresencesetting
and email address.
• Listingofeveryemaillistonthesystem
as well as all of its members.
• Livereportsofallactive,parkedandqueued
calls occurring on the system.
• Detailedreportsoneachqueueinthesystem
show the number of calls that queue has
received and serviced, the average time taken
to service each call in that queue and more.
• Listingofallkeypadfunctionsofthephone
as well as instructions on how to perform
other functions such as transferring a call and
setting up a conference call.
My Allworx Manager
The Allworx 6x — a powerful and flexible IP-based telephone system — has an intuitive and easy-to-use
Web-basedinterface.EachAllworx6xcomesstandardwiththe“MyAllworxManager”webportalthat
allows users to manage their extension and access important information pertaining to their system.

PowerLED–
Indicates system
start up activity
Power switch
Pressandrelease–
Normal shutdown
within a few
seconds.
Pressandhold–
Forcedshutdown.
SixOutsidePhone
LineLEDs–
Indicates status
of a particular line
Two Inside
ExtensionLEDs
–Indicatesstatus
of a particular
handset
NetworkLEDs–
Indicates Ethernet
linkstatus;flashes
for activity
DriveActivity
LEDs–Green
indicates
mounteddrive;
flashes for
activity
CompactFlashSlot–
AcceptsUltra2
SanDiskCompact
Flashcard
USBPort
Serial
Port/Door
ReleaseRelay
RJ-4510BaseT/100BaseTX
Auto-SensingAuto-MDI/
MDIXLocalAreaNetwork
Ethernetport(LAN)
RJ-4510BaseT/100BaseTX
Auto-SensingAuto-MDI/
MDIXWideAreaNetwork
Ethernetport(WAN)
TwoRJ-11FXS
ports for inside
extensions
(Ports7–8)
SixRJ-11loop-
startFXOfor
central office
connection
(Ports1–6)
RJ-11Power
Failanalog
phone
connector
3.5mmstereo
audio mini jack for
music-on-hold and
overhead paging
Permanent
ground
connecting
screw
2.1 mm power
jack. Input 12
VDC@1A
Figure 2: Rear ViewFigure 1: Front View
 Hardwareinterfaces
• OneRJ-4510/100Base-TLANEthernetport.
• OneRJ-4510/100Base-TWANportforInternet
connectionfromDSL,cablemodemorT1.6,7
• SixRJ-11dedicatedloop-startFXOports,
expandable to 24 with Allworx Px 6/2 Expanders.1
• TwoRJ-11dedicatedinternalFXSports,
expandable to 8 with Allworx Px 6/2 Expanders.1
• OneRJ-11PowerFailanalogphoneconnector.
• One3.5mmminijackforOverheadPaging3and
Music-On-Hold.3
• HighcapacityCompactFlashcard—minimum
512MB.
• OptionalexternalUSB2.0harddrive.
• DoorReleaseRelay.
• OverheadPagingAmpControl.
Electrical and regulatory
information
• Linevoltage:120VAC.
• Frequency:60Hz.
• Typicaluse:8W.
• Environmentalconditions:0–40°C,
15–90%RH,Non-condensing.
• ULlisted.FCCClassA.
Networking
• PublicWANinterfaceandfullysecuredLANsubnet.
• Emailserver—POP3,IMAP4andSMTPemail
standards(requiresexternalUSBharddriveoption).
• Webserver—IntranetandInternetwithHTTPand
FTPfunctionality.
• Built-incompanyInternetandIntranetsite.
• DHCP(DynamicHostConfigurationProtocol)server
toLAN.
• DHCPclientsupportonWAN.
• FullyintegratedDNS(DomainNameServer).
• TCP/IProutingsupportbetweenLAN/WAN.
• PPPoE(Point-to-PointProtocoloverEthernet)
capability.
• Supportsclassfulandclasslessrouting.
• SupportsuseofexternalSMTPSmartHostfor
routing email.
• Networkinstallationtools:
– DHCPServerDiscoveryToolidentifiesIP/MAC
addressesofallotherDHCPserversontheLAN
– TraceRouteToolmapsthepathspacketstake
through the network.
 Fullrouterandfirewall
• SPI(StatefulPacketInspection)firewallsecurity.
• NAT(NetworkAddressTranslation)mode.
• Networkportforwardingcapability.
• Ethernet-basedWANaccessdirectfromDSLor
cable modem.
• StaticIP,DHCPclient,orPPPoEsupportonWAN.
• DMZ(DemilitarizedZone)modetoprotect
WAN interface — stealth and normal modes.
• SIPProxyregistrationservicesprovided
through Allworx.
• FullyfunctionalSPIfirewall/routerfrom
LANtoWAN.
• Standarddataroutercapability.
• Systemadministrationsoftwareallowsyou
to set routing tables.
 Sizeandweight
• 12.1×1.9×7.6inches(30.8×4.8×19.3cm).
• Weight:3lbs.
• Tableorwallmountable.
 Remoteofficeandmulti-sitecalling
• Allworxphonesworkautomaticallyasremote
phones.
• Connectupto100Allworxsystemsfor
multi-site calling.1
 Connectivityoptions
• AllworxPx6/2Expander.1
• AnalogandVoIPphones.1,3
• AnalogStationGateways.3
• COLineExpansionUnits.3
• Music-On-HoldDevices.3
• NetworkSwitches.3
• PoweroverEthernetSwitches.3
• UninterruptiblePowerSource(UPS).3
• VirtualPrivateNetwork(VPN).3
Software options
• AllworxCallAssistant™ . 1
• AllworxCallQueuing™ . 1
• AllworxConferenceCenter™ . 1
• AllworxInternetCallAccess™ . 1
• TAPI(bundledwithCallAssistant).1
• DualLanguagePack.1
Hardwarespecications
Page 6, Allworx 6x Overview

Allworx 6x Overview, Page 7
Allworx provides software feature options to help your business
increase its productivity, efficiency and customer response.
Software features
 CallAssistant™ 1,4
• Liveansweringposition.
• Softwaretool;worksinconjunctionwithany
Allworx phone.
• Allkeycallingfunctionsavailableviasoftware—
answer, release, hold, transfer, park, etc.
• Viewstatusofallusers.
• Manageoutsidelines,autoattendants,queues,
parked calls, monitors, etc.
• RecordcallsdirectlyfromtheAllworxCall
Assistant. Active calls can be recorded by a simple
clickinyourCallAssistantToolBar.
• CallHistoryscreenallowsuserstorecordincoming
andoutgoingcallswiththeCallAssistantandquickly
redial those contacts at the touch of a button.
InternetCallAccess™1
• InternetCallAccessusingSIPprotocol:
 –Multi-siteconnectivity
 –UsersaccessAllworxVPNthroughMicrosoft’s
NetworkConnectionTool.
• Multi-sitecallingdoesnotrequireanITSPservice.
• Thisoptionisrequiredwhenyouwanttocall
directly between multiple Allworx sites or connect
the Allworx to an ITSP.2
CallQueuing™ 1,4
• Tenqueuessupportedwithupto16callsacross
all queues.
• Upto8callsavailableforeachqueue.
• Customizablequeuemessages.
• Viewcontinuouslyupdatedqueuestatusonyour
PC(numberinqueue,longestwaittime,average
waittime).
• CallDetailsReportavailable—exporttoMicrosoft
Excel for further analysis.
• Allphonesringwhencallerisinqueue,firstoneto
answer gets caller.
• Remoteuserscanparticipateinqueue.
• Eachphonecanbesettoringafter:
– Xnumberofcallersinqueue
– Caller(s)havewaitedlongerthanXseconds.
• Phonescananswermultiplequeues.
VirtualPrivateNetwork(VPN)1
• VPN(VirtualPrivateNetwork)1— P P T P
(Point-to-PointTunnelingProtocol)security.
• PPTP-basedVPNforupto16simultaneoususers.1
• OneVPNlicensecomesstandardforthesystem
administrator.
• AccessAllworxremotelyviaVPNandgetfull
functionality(email,directory,etc).
ConferenceCenter™1
• Fulladministrativeviewofusersandconferences.
• Setupconferencecalls24/7.
• Secureconferencingoption—IDandPassword
protection.
• Centralizedschedulingandmoderationofcalls.
• Easy-to-usegraphicaluserinterface.
• SeamlessintegrationwithAllworxsystemsand
phones.
• Quickandeasyinstallation.
• Abilitytocreaterecurringconferencecalls.
System Software
My Allworx Manager
• AllworxautomaticallygeneratesacompanyIntranet
site containing web pages with access to shared
folders, phone extensions, user’s current presence
status, company directories, call queue statistics,
user’s conferences and other useful information.
24x 4 8 •
6x 1 8 •
Allworx
System
Conference
Center(s)
Seats per
Conference
3-way
Conference
Conference Center capability by system

2
2IP
Phones
1
1Phone
Systems
3
3Software
Features
Supports VoIP,
traditional phone lines
Useanalogand
VoIP phones
PBXorKey
system features
Nine built-in
auto attendants
Internet access
High-FidelityVoice
Presence
management
Automated
back-up
Allworx 6x system
Computers,servers
&peripheraldevices
IP Phones
Site 1 — New York office
Local
telephone
service
Howitworks
Internet*
Data
&voice
AIncoming call enters New
York location via phone
lines or VoIP.
B Callisansweredinternally
viaPBXorKeyfunctions,or
routed to remote location.
C Callisroutedtoremote
userinCaliforniaaccording
to user’s presence
management settings.
Remote user (California)
IP Phone
NATFirewall
Laptop,printer&
peripheral devices
Data
&voice
*ConnectAllworxtoanITSPtosaveonlongdistancecalls,
and to an ISP for Internet access.2
A
B
C
Site 2 — Australia office
Computers,servers
&peripheraldevices
IP Phones Local
telephone
service
D
E
Data
&voice
D Californiausertransferscall
to office site in Australia,
who then conferences in
additionalusers(localor
remote).
EThe Allworx 6x handles the
entire process in a manner
transparent to the caller,
and because calls are sent
via the Internet there are no
long distance charges.*
1. Sold as an Allworx option.
2.ContactAllworxoryourauthorizedresellerforalistofAllworx-certifiedITSPs;feesmayapply.
3.Soldasathird-partyadd-on.Third-partyproductsmaybepurchasedfromanAuthorizedAllworxReseller.
4.RequiresAllworxVoIPphones.
5.Non-AllworxVoIPphoneswillwork,butmayneedadditionalequipment(i.e.firewall,ATAdevice).
6. Internet access requires a compatible Internet Service Provider, fees may apply.
7.Third-partyT1gatewaysoldasanoptionfromanAuthorizedAllworxReseller.
Footnotes
DualLanguagePack1
One(1)eight-seat
conference bridge1
CallAssistant™1
live answering
position software
Internet
CallAccess™1
CallQueuing™1
ConferenceCenter™1
Virtual Private
Network(VPN)1
300MainStreet•EastRochester,NY14445•TollFree1-866-ALLWORX•585-421-3850•www.allworx.com
P/ N: 8520082-05 © 2008 Allworx Corp, a wholly owned subsidiary of PAETEC Holding Corp. All rights reserved. All other names may be trademarks or registered trademarks of their respective owners.