Allworx 9224 User manual

Allworx®
Phone Model 9224 User Guide
Updated October 20, 2016

Allworx® Phone Model 9224 User Guide

Allworx Phone Model 9224 User Guide
Page ii +1 866 ALLWORX * [phone]
www.allworx.com
Revised: 10/20/16
©2016 Allworx Corp, a Windstream company. All rights reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic,
mechanical, photocopy, recording, or otherwise without the prior written permission of Allworx Corp.
Software in this product is Copyright 2016 Allworx Corp, a Windstream company, or its vendors. All
rights are reserved. The software is protected by United States of America copyright laws and
international treaty provisions applicable worldwide. Under such laws, the licensee is entitled to use the
copy of the software incorporated with the instrument as intended in the operation of the product in
which it is embedded. The software may not be copied, decompiled, reverse-engineered,
disassembled, or otherwise reduced to human-perceivable form. This is not the sale of the software or
any copy of the software; all right, title, ownership of the software remains with Allworx or its vendors.

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Revised: 10/20/16
Contents
Chapter 1 - Introduction ..............................................................................................1
Chapter 2 - Setup .......................................................................................................... 3
2.1 - Connect the Phone ......................................................................................................................................... 3
2.2 - Adjust the Phone Angle ............................................................................................................................... 4
2.3 - Volume Adjustment ....................................................................................................................................... 5
2.4 - Wall Mounting (Optional) ............................................................................................................................ 5
2.4.1 - Wall Mounting Plate ............................................................................................................................ 5
2.4.2 - Handset Retainer Clip ......................................................................................................................... 6
2.5 - Allworx TX 92/24 Telephone Expander .................................................................................................. 6
Chapter 3 - Overview .................................................................................................... 7
3.2 - Function Buttons ............................................................................................................................................. 8
3.2.1 - Messages ................................................................................................................................................ 8
3.2.2 - Intercom .................................................................................................................................................. 8
3.2.3 - Conference .............................................................................................................................................. 9
3.2.4 - Transfer ..................................................................................................................................................... 9
3.2.5 - Release ..................................................................................................................................................12
3.2.6 - Park ..........................................................................................................................................................12
3.2.7 - Info ..........................................................................................................................................................12
3.2.8 - Speaker ...................................................................................................................................................13
3.2.9 - Mute/DND .............................................................................................................................................13
3.2.10 - Hold .......................................................................................................................................................13
3.3 - My Allworx Manager ...................................................................................................................................14
Chapter 4 - Operation .................................................................................................15
4.1 - Place a Call .......................................................................................................................................................15
4.2 - Receive a Call ..................................................................................................................................................15
4.3 - End a Call ........................................................................................................................................................16
4.4 - Headset ............................................................................................................................................................16
4.5 - Directory Dialing ...........................................................................................................................................16
4.6 - Redial a Number ...........................................................................................................................................16

Allworx Phone Model 9224 User Guide
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4.7 - Missed Calls .................................................................................................................................................... 16
4.8 - Presence ........................................................................................................................................................... 17
4.9 - Ignore and Silence Soft Keys .................................................................................................................... 17
4.10 - Programmable Function Keys (PFK) .................................................................................................... 17
Chapter 5 - Features ................................................................................................... 21
5.1 - System Extensions ........................................................................................................................................ 21
5.2 - User / Resource Extensions ....................................................................................................................... 21
5.3 - Business Speed Dial ..................................................................................................................................... 21
5.4 - Call Queues ..................................................................................................................................................... 21
5.5 - Automatic Call Distribution (ACD) Queuing ....................................................................................... 23
5.6 - Shared Call Appearance ............................................................................................................................ 26
5.6.1 - Call Routes ............................................................................................................................................ 27
5.6.2 - Phone LED Indicators ........................................................................................................................ 27
5.6.3 - Outbound Calls ................................................................................................................................... 27
5.6.4 - Inbound Calls ....................................................................................................................................... 28
5.6.5 - Ringing Call Pickup ............................................................................................................................ 28
5.6.6 - Active Calls ............................................................................................................................................ 28
5.6.7 - Shared Hold .......................................................................................................................................... 28
5.6.8 - Privacy Hold .......................................................................................................................................... 28
5.6.9 - Bridged Hold ........................................................................................................................................ 29
5.6.10 - Park ........................................................................................................................................................ 29
5.7 - Allworx Message Center ............................................................................................................................ 29
5.8 - Park .................................................................................................................................................................... 37
5.8.1 - Park a Call on a Line Appearance PFK ........................................................................................ 37
5.8.2 - Park a Call from the Hold Screen ................................................................................................. 37
5.8.3 - Retrieve a Parked Call ....................................................................................................................... 37
5.9 - Press the PARK button, if there are no active calls on the handset.Ring Groups ................ 38
5.10 - Busy Lamp Field (BLF) ............................................................................................................................... 38
Chapter 6 - Phone Configuration ............................................................................. 39
6.1 - Personal Speed Dial ..................................................................................................................................... 39
6.2 - Preferences ...................................................................................................................................................... 40
6.3 - Reboot the Phone ....................................................................................................................................... 41
6.4 - Hot Desk Login .............................................................................................................................................. 42

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6.5 - Clear Call History ...........................................................................................................................................42
6.6 - Refresh Directory ..........................................................................................................................................43
6.7 - Network Profiles ............................................................................................................................................43
Chapter 7 - Regulatory Notices .................................................................................45
Appendix A - Abbreviations ......................................................................................47

Allworx Phone Model 9224 User Guide
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Allworx Phone Model 9224 User Guide
+1 866 ALLWORX * [phone] Page 1
www.allworx.com
Revised: 10/20/16
Chapter 1 Introduction
Unpack the Allworx phone and applicable accessories, identify each item in the checklist and inspect
for missing items.
•Allworx phone and base: attach the base to the back of the phone. See “Adjust the Phone
Angle” on page 4 for more information.
•Handset with cord: attach the cord to the jack on the back of the Allworx phone.
•Phone Functions Reference Card: slide the quick operating guide between the base and back
of phone.
Additional equipment needed not included in the box:
•Ethernet Cable: connects the phone to the network
•Power Supply: provides power to the Allworx phone - rated 24VDC, 400 mA (or a network
connection with Power over Ethernet).

Allworx Phone Model 9224 User Guide
Page 2 +1 866 ALLWORX * [phone]
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Revised: 10/20/16