Allworx 9224 User manual

Allworx®
Phone Model 9224 User Guide
Version: L Revised October 11, 2018

Allworx® Phone Model 9224
User Guide

Allworx Phone Model 9224 User Guide
Page ii +1 866 ALLWORX * [phone]
www.allworx.com
Version: L Revised: October 11, 2018
Copyright
Documentation
©2018 Allworx Corp, a Windstream company. All rights reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic,
mechanical, photocopy, recording, or otherwise without the prior written permission of Allworx Corp.
Software
Software in this product is Copyright 2018 Allworx Corp, a Windstream company, or its vendors. All
rights are reserved. The software is protected by United States of America copyright laws and
international treaty provisions applicable worldwide. Under such laws, the licensee is entitled to use the
copy of the software incorporated with the instrument as intended in the operation of the product in
which it is embedded. The software may not be copied, decompiled, reverse-engineered,
disassembled, or otherwise reduced to human-perceivable form. This is not the sale of the software or
any copy of the software; all right, title, ownership of the software remains with Allworx or its vendors.
Warranty
This warranty shall not apply to any products to the extent the defect or non-conformance is due to (A)
accident, alteration, abuse, misuse, or repair not performed by Allworx, (B) storage other than specified,
(C) failure to comply with applicable environmental requirements for the products.
Environmental Conditions
Allworx servers and phones:
Operating:
Tem p e rature
Relative Humidity
+5° to 40° C / +41° to +104° F
5 to 90% (non-condensing)
Storage:
Low Temperature Point
High Temperature Point
High Relative Humidity Point
-40° C / +40° and any convenient humidity
+66° C / +150° 15% RH
+32° C / +90° 90% RH

Allworx Phone Model 9224 User Guide
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Version: L Revised: October 11, 2018
Trademarks
The following trademarks are owned by Allworx:
Revision History
Allworx® Verge™ IP phone series
Allworx® 92xx™ IP phone series
Allworx® Verge™ 9308
Allworx® Verge™ 9312
Allworx® Verge™ 9318Ex
Allworx® 92xx IP phone series
92xx IP phone series
92xx series
Allworx® Reach™
Allworx® Reach Link™
Allworx® Extend™
Allworx® Interact™
Allworx® Interact™ Professional
Allworx® Interact Sync™
Allworx® View™
Allworx® View™ ACD
Allworx® OfficeSafe™
Allworx® Migrate™
Allworx® Connect™ servers
Allworx® Connect™ 731 server
Allworx® Connect™ 536/530 server
Allworx® Connect™ 536 server
Allworx® Connect™ 530 server
Allworx® Connect™ 324/320 server
Allworx® Connect™ 324 server
Allworx® Connect™ 320 server
Allworx® 6x Server
Allworx® 6x 12 Server
Allworx® 24x Server
Allworx® 48x Server
Allworx® Px6/2 Expander
Revision Date Description
A 29-OCT-2008 New Release
B 02-SEP-2010 Updated per feedback.
C 27-MAY-2011 Updated per feedback.
D 14-JAN-2014 Updated per feedback.
E 21-MAY-2014 Updated per feedback.
F 21-OCT-2016 Updated Overview > Function Buttons > Hold section.
Rename Interact CLID to TSP Driver Caller ID.
My Allworx Manager - added reference to My Allworx Manager User Guide.
Added Audio Message Center navigation tables.

Allworx Phone Model 9224 User Guide
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Version: L Revised: October 11, 2018
G 02-MAR-2017 Updated front matter: Copyright, warranty, environmental conditions, and trademarks.
Updated the Introduction chapter to include: Who Should Read This Guide, Guide Purpose, Guide
Organization, Equipment Requirements, Server Features
Updated the following sections for 8.2:
• Overview > clarified soft key definition
• Overview > clarified function button definitions
• Overview > updated programmable function keys (PFKs)
• Operation > added communication options section
• Operation > added appearance PFK section
• Operation > clarified place a call
• Operation > added Park Monitor section
• Operation > updated Transfer section
• Features > added Contacts section
• Features > removed Business Speed Dial section
Updated Operation > Park Monitor PFK to include LED indicators.
H 06-JUL-2017 Added note to Overview > Programmable Function Keys > Contact
J 26-JUL-2017 Clarified definition of Redial throughout document.
K5-JAN-2018
Updated Allworx Message Center > Access Audio Message Center
L 2-OCT-2018 Updated Settings > Phone Preferences > TSP Driver Caller ID
Removed legacy System Software features.
Revision Date Description

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Version: L Revised: October 11, 2018
Contents
Chapter 1 - Introduction ..............................................................................................1
1.1 - Who Should Read this Guide ..................................................................................................................... 1
1.2 - Guide Organization ........................................................................................................................................ 1
1.3 - Equipment Requirements ............................................................................................................................ 2
Chapter 2 - Setup .......................................................................................................... 3
2.1 - Connect the Phone ......................................................................................................................................... 3
2.2 - Adjust the Phone Angle ............................................................................................................................... 4
2.3 - Volume Adjustment ....................................................................................................................................... 5
2.4 - Wall Mounting (Optional) ............................................................................................................................ 5
2.4.1 - Wall Mounting Plate 6
2.4.2 - Handset Retainer Clip ......................................................................................................................... 6
2.5 - Allworx TX 92/24 Telephone Expander .................................................................................................. 6
Chapter 3 - Overview ....................................................................................................7
3.1 - Buttons ................................................................................................................................................................ 8
3.2 - Function Buttons ............................................................................................................................................. 8
3.3 - Programmable Function Keys (PFK) ......................................................................................................... 9
3.4 - My Allworx Manager ...................................................................................................................................12
Chapter 4 - Operation .................................................................................................13
4.1 - Audio Path Options ......................................................................................................................................13
4.2 - Appearance PFKs ...........................................................................................................................................13
4.3 - Place a Call .......................................................................................................................................................14
4.4 - Receive a Call ..................................................................................................................................................14
4.5 - End a Call ........................................................................................................................................................15
4.6 - Headset ............................................................................................................................................................15
4.7 - Directory Dialing ...........................................................................................................................................15
4.8 - Redial a Number ...........................................................................................................................................15

Allworx Phone Model 9224 User Guide
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Version: L Revised: October 11, 2018
4.9 - Mute a Call or DND the phone ............................................................................................................... 16
4.9.1 - Mute ........................................................................................................................................................ 16
4.9.2 - Do Not Disturb (DND) ...................................................................................................................... 16
4.10 - Intercom ....................................................................................................................................................... 16
4.11 - Hold ................................................................................................................................................................. 16
4.12 - Park .................................................................................................................................................................. 17
4.13 - Transfer .......................................................................................................................................................... 18
4.14 - Conference .................................................................................................................................................... 20
4.15 - Missed Calls .................................................................................................................................................. 21
4.16 - Presence ......................................................................................................................................................... 21
Chapter 5 - Features ................................................................................................... 23
5.1 - Contacts ............................................................................................................................................................ 23
5.2 - Busy Lamp Field (BLF) .................................................................................................................................23
5.3 - System Extensions ........................................................................................................................................ 23
5.4 - User / Resource Extensions ....................................................................................................................... 24
5.5 - Call Queues ..................................................................................................................................................... 24
5.6 - Automatic Call Distribution (ACD) Queuing ....................................................................................... 26
5.7 - Shared Call Appearance ............................................................................................................................ 29
5.7.1 - Call Routes ............................................................................................................................................ 29
5.7.2 - Phone LED Indicators ........................................................................................................................ 30
5.7.3 - Outbound Calls ................................................................................................................................... 30
5.7.4 - Inbound Calls ....................................................................................................................................... 30
5.7.5 - Ringing Call Pickup ............................................................................................................................ 30
5.7.6 - Active Calls ............................................................................................................................................ 31
5.7.7 - Shared Hold .......................................................................................................................................... 31
5.7.8 - Privacy Hold .......................................................................................................................................... 31
5.7.9 - Bridged Hold ........................................................................................................................................ 31
5.7.10 - Park ........................................................................................................................................................ 31
5.8 - Allworx Message Center ............................................................................................................................ 32
5.9 - Ring Groups .................................................................................................................................................... 39
Chapter 6 - Phone Configuration ............................................................................. 41
6.1 - Personal Speed Dial ..................................................................................................................................... 41
6.2 - Preferences ...................................................................................................................................................... 42

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Version: L Revised: October 11, 2018
6.3 - Reboot the Phone .......................................................................................................................................44
6.4 - Hot Desk Login ..............................................................................................................................................44
6.5 - Clear Call History ...........................................................................................................................................45
6.6 - Refresh Directory ..........................................................................................................................................45
6.7 - Network Profiles ............................................................................................................................................45
Chapter 7 - Regulatory Notices .................................................................................47
Appendix A - Abbreviations ......................................................................................49

Allworx Phone Model 9224 User Guide
Page viii +1 866 ALLWORX * [phone]
www.allworx.com
Version: L Revised: October 11, 2018