Allworx 9202E User manual

Allworx®
Phone Model 9202E User Guide
Updated May 21, 2014

Allworx® Phone Model 9202E User Guide

Allworx Phone Model 9202E User Guide
Page ii +1 866 ALLWORX * [phone]
www.allworx.com
Revised: 5/21/14
©2014 Allworx Corp, a Windstream company. All rights reserved. No part of this publication
may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means,
electronic, mechanical, photocopy, recording, or otherwise without the prior written permission
of Allworx Corp.
Software in this product is Copyright 2014 Allworx Corp, a Windstream company, or its vendors.
All rights are reserved. The software is protected by United States of America copyright laws
and international treaty provisions applicable worldwide. Under such laws, the licensee is
entitled to use the copy of the software incorporated with the instrument as intended in the
operation of the product in which it is embedded. The software may not be copied, decompiled,
reverse-engineered, disassembled, or otherwise reduced to human-perceivable form. This is
not the sale of the software or any copy of the software; all right, title, ownership of the software
remains with Allworx or its vendors.

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Contents
Introduction .......................................................................................... 1
Setup ..................................................................................................... 3
Connect the Phone .........................................................................................3
Adjust the Phone Angle ...................................................................................4
Volume Adjustment .........................................................................................5
Wall Mounting (Optional) .................................................................................5
Wall Mounting Plate ...................................................................................5
Handset Retainer Clip ................................................................................6
Overview ............................................................................................... 7
Buttons ............................................................................................................8
Screen Icons ...................................................................................................8
Feature Keys ...................................................................................................8
Messages .................................................................................................8
Intercom ....................................................................................................8
Conference ................................................................................................9
Transfer .....................................................................................................9
Speaker ...................................................................................................10
Mute/DND ................................................................................................10
Hold .........................................................................................................11
My Allworx Manager ......................................................................................11
Operation ............................................................................................ 13
Place a Call ...................................................................................................13
Receive a Call ...............................................................................................13
End a Call .....................................................................................................13
Headset ........................................................................................................13
Directory Dialing ............................................................................................13
Redial a Number ...........................................................................................14
Missed Calls ..................................................................................................14

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Presence .......................................................................................................14
Ignore and Silence Soft Keys ........................................................................15
Features ............................................................................................... 17
Operator ........................................................................................................17
User / Resource Extensions ..........................................................................17
Leave Another User a Voicemail ..................................................................17
Business Speed Dial .....................................................................................17
Auto Attendant ...............................................................................................17
Overhead Pages ............................................................................................17
Activate Door Relay .......................................................................................18
Call Forwarding .............................................................................................18
Paging Zones ................................................................................................18
Conference Center ........................................................................................18
Allworx Message Center ................................................................................18
Answer a Ringing Phone Using another Handset .........................................19
Park ...............................................................................................................19
Announced Park .......................................................................................19
Retrieve a Parked Call .............................................................................19
Phone Configuration .......................................................................... 21
Personal Speed Dial ......................................................................................21
Preferences ...................................................................................................22
Reboot the Phone .........................................................................................24
Hot Desk Login ..............................................................................................24
Clear Call History ...........................................................................................24
Refresh Directory ...........................................................................................25
Network Profiles ............................................................................................25
Regulatory Notices ............................................................................. 27
Abbreviations ...................................................................................... 29

Allworx Phone Model 9202E User Guide
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1 Introduction
Unpack the Allworx phone and applicable accessories, identify each item in the checklist and
inspect for missing items.
•Allworx phone and base: attach the base to the back of the phone. See “Adjust the
Phone Angle” on page 4. for more information.
•Handset with cord: attach the cord to the jack on the back of the Allworx phone.
•Phone Functions Reference Card: slide the quick operating guide between the base
and back of phone.
Additional equipment needed not included in the box:
•Ethernet Cable: connects the phone to the network
•Power Supply: provides power to the Allworx phone - rated 24VDC, 400 mA (or a
network connection with Power over Ethernet).

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2Setup
2.1 Connect the Phone
To connect the phone:
1. Connect the cables to the jacks on the back of the phone.
Caution:
Do not connect the phone to an analog phone line. This may cause damage to the Allworx
phone, which voids the warranty.
Note:
Allworx 9202E handsets attached to the Allworx servers require using system software version
7.4 or higher. Do not attempt to install a 9202E phone on a server that is running a lower version
of software.
Cable Connections
Optional: Headset cord Headset jack ( )
Handset cord Handset jack ( )
Ethernet cable
Network jack ( ) and Wall Ethernet jack
Power over Ethernet (PoE): provides power to the phone after connecting the
Ethernet cable.
Optional: Ethernet cable Computer jack ( ) and the computer.
Optional: Power Supply Phone DC jack ( ). Allworx recommends using a surge protector.
Only required if the Ethernet cable does not provide PoE
Back of Phone

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2. Thread cables through the strain relief guide on the phone base.
3. View the initialization progress on the phone screen. A normal sequence includes:
• Allworx Logo
• Profile: <profile name> (depending upon the phone configuration)
• Configuring Network
• Starting network
• Loading configuration files
• Station Init complete
After successful startup, the phone displays a combination of the date, time, user
presence, user name, and extension or the phone display may suggest assigning the
handset to a user. If this occurs, follow the on screen directions. If the phone does not
follow this sequence or displays an error, contact the Allworx Server Administrator.
2.2 Adjust the Phone Angle
The phone base angle adjusts for easier phone screen reading.
To adjust the phone base angle:
1. Unplug the phone from the PoE or the power supply. Remove the handset from the hook
and lay the phone face down on a soft surface.
2. Hold the base with the fixed tabs facing the bottom of the phone. Select one of the three
available positions to connect the base to the phone. The set of holes at the bottom of
the phone provides the steepest angle.
3. Place the fixed tabs in the preferred holes on the back of the phone. Rotate the phone
base upwards until the flexible tabs click into place.

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To remove the base:
1. Remove the handset from the hook and lay the phone face down on a soft surface.
2. Press down on the flexible tabs and rotate the base towards the phone bottom until the
fixed tabs easily lift out of the holes.
2.3 Volume Adjustment
The volume of the incoming ring, handset, speaker phone, and the headset is adjustable.
To adjust the incoming call volume:
1. Locate the phone volume bar. Do not lift the handset or turn on speaker phone.
2. Press the volume bar – (decrease) or + (increase) to adjust the incoming ring audio level.
The phone plays the audio tone.
To adjust all other volumes:
1. Pick up the handset or turn on the speaker phone or headset. Locate the phone volume
bar. The phone screen displays which audio path is being adjusted.
2. Press the volume bar to – (decrease) or + (increase) the audio level.
2.4 Wall Mounting (Optional)
2.4.1 Wall Mounting Plate
Mounting the Allworx phone on a wall requires a mounting plate that meets the TIA-570-B,
Section standard and is available from a local telephone company or local retailer. The
Caution:
If using a standard telephone wall mount plate, DO NOT connect to the RJ-11 jack. This
connection is for analog phones and may cause damage to the Allworx phone, which
voids the warranty.

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mounting plate has studs that position the Allworx phone flush to the wall surface.
Remove the Allworx phone base and mount the phone over the mounting plate studs. All power
and RJ-45 cable connections should exit between the phone back and the wall, and then routed
to the network connection and/or a power connection.
2.4.2 Handset Retainer Clip
The handset retainer clip prevents the handset from slipping out of the phone cradle while
hanging on a wall.The Allworx phone ships with the adjustable handset retainer clip in the wall
mount position on the phone cradle.
To adjust the retainer clip for desktop use (for easier handset removal/hang-up) insert a coin in
the retainer clip slot and turn the coin clockwise, 180 degrees. To return the retainer clip to the
wall mount position, insert a coin in the retainer clip slot and turn the coin counter-clockwise,
180 degrees.
Leviton 4108W-0SP

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3Overview
In addition to English, the Allworx phone supports Canadian French and Castilian Spanish on
the phone display when connected to Allworx servers using software 7.6.3.22 or higher. Contact
the Allworx Server Administrator to configure the phone to display the preferred language; users
cannot change the phone display language within the phone configuration menu. After making
the change, the preferred language displays during the phone reboot.
Scroll and Select keys
Visual ring
indicator
RJ-11 headset port
Soft keys
Higher audio
fidelity
Handset with cord
expandable up to
nine feet
Full-duplex
speakerphone
Volume control
10/100 Ethernet switch
Five function keys
Multiple position tilt base
(also wall mountable)
Power:
• 802.3af PoE
• 24V DC adapter
Call Appearance keys

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3.1 Buttons
•Keypad: dial phone numbers or to enter PIN numbers/ passwords.
•Navigation: the up or down navigation arrows to move through the phone screen
options. Use the center button to Select or Save settings.
•Soft Key Selection: select an option; located below the phone screen.
3.2 Screen Icons
3.3 Feature Keys
3.3.1 Messages
The number of new messages displays on the LCD screen, and the MESSAGES button
changes to red. next to the envelope icon ( )
To retrieve messages:
1. Press the MESSAGES button.
2. Log in using the phone keypad, and follow the audio prompts.
3. Hang up to exit.
3.3.2 Intercom
The Allworx 9202E phone cannot initiate an intercom call. However the phone can receive
Intercom calls. When another extensions places an Intercom call to the 9202E phone, it rings
one of the phone lines. Users hear a distinctive Intercom beep, and then automatically answers
the call.
Icon Description
New voicemails
Missed calls
On an active call

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3.3.3 Conference
The Allworx phone provides the ability to set up conferences between three parties (3-way
conferences).
To connect a conference call:
1. Connect to the first person for the conference call. Press the CONF soft key.
2. Select the unused LINE button and dial the number of the second person for the
conference call.
3. Press the CONF soft key. All three callers join in the conference. The Conf soft key
changes to a dark In Conf indication.
One party may hang up to exit the conference; the remaining two parties continue to be
connected.
To have a private conversation with one of the parties, split the conference:
a. Use the phone UP / DOWN scroll soft keys to put on hold to select the line to put on
hold.
b. Press the HOLD button. The LINE button for that call on hold flashes green. Talk
privately to the remaining party.
c. To have the person re-join the conference, press the CONF soft key, then select the
green flashing LINE button. The three-way conference becomes re-established.
3.3.4 Transfer
The TRANSFER button enables sending the active call to another number. After starting the
transfer, the Transfer button is solid red, which indicates transferring a call to another extension
using a Blind or an Attended Transfer. The transfer option works differently, depending on the
Allworx server software version. Users have two transfer options:
•Unannounced (Blind) Transfer: user does not talk to the transfer recipient prior to
transferring a call to that extension.
•Announced (Attended) Transfer: user talks to the transfer recipient prior to
transferring a call to that extension.

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To do a transfer:
1. Press the TRANSFER button.
2. Wait for the dial tone, and then dial the extension to transfer the call.
• Unattended (Blind) Transfer: skip to step 3.
• Attended (Announced) Transfer only: Talk to the recipient.
3. Hang up, press the TRANSFER button, or press the XFER soft key.
To transfer to voicemail:
1. Press the TRANSFER button, and then press the VMAIL soft key.
2. Dial the extension.
3. Hang up.
3.3.5 Speaker
Press the SPEAKER button for hands-free use of the phone.
When using the handset, press the SPEAKER button. Then place the handset on hook. Take
the handset off the hook to continue using it. When finished with the call, press the SPEAKER
button to hang up.
3.3.6 Mute/DND
Mute a Call
During a call, press the MUTE/DND button to turn off the microphone in the handset, speaker
phone, or headset. The MUTE/DND button is solid red while in use.
Note:
The speaker phone does not work while using a headset. See “Headset ” on page 13. for more
information on using headsets.

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Do Not Disturb (DND)
When activating DND, the phone does not ring. All incoming calls follow the next step in the
active call route. Users can send calls. The MUTE/DND is solid amber while in use. When not
on a call, press the MUTE/DND button. Press the MUTE/DND button to de-activate the Do Not
Disturb feature.
3.3.7 Hold
If the Allworx Server Administrator enables the Music on Hold feature for the call appearance,
callers on hold will hear music.
To place a call on hold:
1. Press the HOLD button. The HOLD button becomes solid red. Place the handset on the
hook. The LINE button for the held call blinks green until the user picks up the call again.
2. Pick up the handset to take the call off hold. If more than one call is on hold, the most
recent call connects. The caller ID of the call picked up displays.
3. Pick up a different call on hold: press the flashing LINE button for that call or use the UP
/ DOWN scroll soft keys to display the call on the screen, and then pick up the handset.
If there is a call on hold and a new call comes in, lift the handset to answer the new call.
4. Hang up the handset when finished.
3.4 My Allworx Manager
My Allworx Manager provides access to the business directory, conference scheduling page,
company phone list, distribution lists, phone features chart, and shared folders. Enter the My
Allworx Manager address into a web browser (e.g. Internet Explorer).
The Allworx Server Administrator provides the address: http://ServerLANAddress, and then
enter the log in username and password.
ServerLANAddress is the IP address or domain name of the Allworx server.

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4Operation
4.1 Place a Call
To place an outbound call, lift the handset or press the SPEAKER button. Dial the extension or
press the SpDial soft key to automatically dial a programmed number. The phone configuration
enables users to dial without lifting the handset or pressing a button. Dialing automatically
activates the speaker phone or headset.
4.2 Receive a Call
For incoming calls, the audible indicator rings and a Call Appearance flashes, unless configured
otherwise. Lift the handset, press the SPEAKER button, or press the flashing Call Appearance
to answer the call.
4.3 End a Call
• Place the receiver on the hook. If using the speaker phone or headset, press the
SPEAKER button.
• Press another Call Appearance. If a second incoming call is on another Call
Appearance, pressing that Call Appearance ends the current call and answers the
incoming call (unless the phone configuration enables auto on hold).
4.4 Headset
Press the SPEAKER button to activate the headset, and then press the SPEAKER button again
to disconnect the call.
4.5 Directory Dialing
1. Press the UP / DOWN scroll soft keys to view a list of all User Extensions, System
Extensions, and Speed Dial numbers by Name or Description.

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2. Use the UP / DOWN scroll soft keys to highlight the name (or description) and extension
or press the keypad to jump to a specific alphabetic section of the directory. Press
SELECT to dial the number.
4.6 Redial a Number
1. Press the REDIAL soft key on the phone display screen.
2. Press the CALLS softkey. Use the UP / DOWN scroll softkeys to highlight the call in the
display. Press SELECT .
4.7 Missed Calls
After a missed call, a message displays on the phone screen next to the phone icon ( ).
To see the details of the missed calls:
1. Press the CALLS soft key, and then press the UP / DOWN scroll soft keys to view the
missed calls.
2. Press the DETAIL soft key to view the date and time of the missed calls. Press SELECT
to call the number, if it is available.
4.8 Presence
The Presence setting identifies which call route the incoming call uses based on the extension
availability. The Presence setting options include In Office, At a Meeting, On Vacation, On
Business Trip, At Home, Away, and Busy.
1. Press and hold the MUTE/DND button.
2. Press the UP / DOWN scroll soft keys to view the presence states.
3. Press SELECT to change the presence. The Presence setting changes, the default
LCD screen displays, and all inbound calls follows the call route for this presence state.
The MUTE/DND button flashes amber to indicate a presence setting other than “In
Office”.