NEC UNIVERGE SL2100 User manual

SL2100 Mobile Extension User Guide Issue-1.0 Sep 2017
SL2100 Mobile Extension Quick Reference Guide
Thank you for purchasing NEC SL2100 system.
Due to the flexibility built into the system, your Dialling Codes and Feature Capacities may differ from those in this guide.
Check with your Supplier / System Administrator and make a note of any differences.
LIABILITY DISCLAIMER
NEC Enterprise Solutions reserves the right to change the specifications, functions, or features, at any time, without notice.
NEC Enterprise Solutions has prepared this document for use by its employees and customers. The information contained herein is the property
of NEC Enterprise Solutions and shall not be reproduced without prior written approval from NEC Enterprise Solutions.
Copyright 2017NEC Enterprise Solutions
Answering Calls
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Placing Calls
Dial codes for outside lines :
1. Lift handset.
2. Dial personal DDI or allocated number.
Listen for dial tone.
3. Dial 9or 0and Outside number.
or
Dial 8 0 4 and Line group number (01-50)
and Outside number.
or
Dial # 9 or # 0 and Line number (e.g., 005 for line
5) and Outside number.
Camp On and Callback
When you hear busy tone, use Camp On
or Callback :
1. Dial 8 5 0 to Camp On. (Wait without hanging up)
(Intercom Calls) When you hear ringing, wait for
the called party to answer.
(Outside Calls) When you hear new dial tone,
begin dialing your number.
or
Dial 8 5 0 and hang up to leave a Callback.
Wait for the system to call you back.
2. Lift handset when the system rings you back.
3. Dial to accept call.
(Intercom Calls) Speak to co-worker.
(Outside Calls) Begin dialing your number.
Listen for ringing :
1. Lift the handset.
2. Dial to accept call.
Use Conference to have a telephone meeting :
1. Place or answer call. Dial #listen for tone, and
dial 8 2 6.
2. Place / answer next call. Dial #listen for tone,
and dial 8 2 6.
You may have up to 16 callers. Your software
determines if there is any restriction on the
number of outside parties. Repeat this step to add
more parties.
3. After adding all parties, dial #twice to set up
the Conference.
Placing an Outside Call …
Dial using the Intercom :
1. Lift handset.
2. Dial personal DDI or allocated number.
Listen for dial tone.
3. Dial co-worker’s extension number.
Your call will ring or voice-announce. If you hear
ringing, wait for an answer. If you hear two beeps,
begin speaking. Dialing 1 changes voice/ring
mode. or
For Paging, dial 8 0 1 and 0 for All Call, or 1-50
for zones. or
For your mailbox, dial 8.
Calling a Co-Worker, Paging
and Voice Mail …
If your call doesn’t go through …
Answering Outside / Intercom
Calls …
Picking up calls not ringing
your phone …
When a call is ringing a co-worker’s phone within
your group :
1. Lift handset.
2. Dial personal DDI or allocated number.
Listen for dial tone.
3. Dial #.
Have a telephone meeting
(Conference) …
Handling Your Calls
Your call can wait at your phone …
Hold
Use Hold instead of leaving the handset
off-hook :
1. Do not hang up and dial #.
This puts your call on Exclusive Hold. If you go on
hook, the held call will ring back.
To place the call on Group Hold (so only those in
your Department can pick up the call), dial 832
after dialing * #. You can go on hook.
To cancel your Callback :
1. Lift handset.
2. Dial personal DDI or allocated number.
Listen for dial tone.
3. Dial 8 7 0 and hang up.
To pick up a call at a specific co-worker’s phone :
1. Lift handset.
2. Dial personal DDI or allocated number.
Listen for dial tone.
3. Dial and co-worker’s extension number.
Easily retrieve a call from Hold :
1. Dial #.
To retrieve a call from Group Hold, dial 862 instead
of dialing #.
Transferring your calls …
Transfer
Send (Transfer) your call to a co-worker :
1. Do not hang up and dial #, and dial your co-
worker’s extension.
To transfer the call to a co-worker’s mailbox, dial
the Voice Mail master number before their
extension.
2. (Option) Announce the call when your co-worker
answers.
3. Hang up to transfer the call through.

SL2100 Mobile Extension User Guide Issue-1.0 Sep 2017
Handling Your Calls
Park a call in orbit …
Park a call in orbit so a co-worker can pick it up :
1. Do not hang up.
2. Dial #, # 6 and Park Orbit (01-50).
3. Page your co-worker to pick up the call.
For Paging, dial 801 and 0 for all Call, or dial 801
and 01-50 for zones.
4. Hang up.
Pick up a call a co-worker parked for you :
1. Lift handset.
2. Dial Personal DDI or allocated number.
Listen for dial tone.
For a Call Parked in a System Orbit
3. Dial 6and Park Orbit (01-50).
or
For a Call Parked in a Personal Park Orbit
3. Dial and announced extension number.
Forward your calls to a
co-worker …
While at your desk, forward your calls to a
co-worker or Voice Mail :
1. Lift handset, dial Personal DDI or allocated
number. Listen for dial tone.
2. Dial call forwarding code.
8 4 4 = Busy or not answered
8 4 3 = Busy
8 4 8 = Immediate
8 4 5 = Not answered
8 4 2 = Immediate with both ringing
(not for Voice Mail)
3. Dial 1to set, 0to cancel.
4. Dial destination extension or Voice Mail master
number.
5. Hang up.
You will hear stutter dial tone when you next go off
hook.
Automatically redial calls …
Last Number Redial
Quickly redial your last outside call :
1. Lift handset, dial Personal DDI or allocated
number. Listen for dial tone.
2. Dial # 5.
The system selects an outside line.
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Quickly dial co-workers
and outside calls …
Common and Group Abbreviated Dialing
(Speed Dial)
To dial your stored Abbreviated Dialing
numbers :
1. Lift handset, dial Personal DDI or allocated
number. Listen for dial tone.
2. Dial # 2 and Bin (for Common).
or
Dial # 4 and Bin (for Group)
You cannot store Common or Group Abbreviated
Dialing numbers.
Personal Abbreviated Dialling
(Speed Dial)
To store your Personal Abbreviated Dialling
numbers :
1. Lift handset, dial Personal DDI or allocated
number. Listen for dial tone and dial 8 5 5.
2. Dial Bin (0-9), Trunk Access Code and number to
store.
Trunk Access Codes are 9 /0, dial #9/#0 with trunk
number, or dial 804 with trunk group number. The
total number of digits stored cannot exceed 36.
3. Hang up.
To dial your stored Personal Abbreviated Dialling
numbers :
1. Lift handset, dial Personal DDI or allocated
number. Listen for dial tone.
2. Dial # 7 and Bin (0-9). The stored number dials
out.
Quick Reference for Other Features
Do Not Disturb :
8 4 7
+
1
to block your outside calls
2to block Paging, Intercom calls, Call Forwards and transferred outside calls
3to block all calls
4to block Call Forwards
0to cancel
Call Forward :
8 4 8
+
1
+
Extension
for Immediate
8 4 2 + 1+ Extension for Dual Ring
8 4 3 + 1+ Extension for Busy
8 4 4 + 1+ Extension for Busy and No Answer
8 4 5 + 1+ Extension for No Answer
8 4 6 + 1+ Extension for Follow Me
You can replace Extension with the Voice Mail master number to forward calls to your mail
box.
Cancel a Call Forward : Code + 0
Common Cancel Code :
9
to cancel all of the following features:
Call Forward, Message Waiting, DND, Alarm Clock
Dial allocated number : This will be either a personal DDI number or other allocated number.
Listen for tone : Upon answering the system will return a form of dial tone to inform the Mobile Extension
user to continue dialing.
Dial Feature / Service Code : The required feature / service code can be dialed.
Accessing service codes …
Personal Abbreviated Dialling Directory
To program : Lift handset, dial DDI/allocated number, listen for tone.
Dial 8 5 5 + Bin (0-9) + Trunk access code + Number to store + Hang up.
To use : Lift handset, dial DDI/allocated number, listen for tone. Dial # 7 + Bin (0-9).
Bin Access Code Number
5
0
1
2
3
4
6
7
8
9
Bin Access Code Number