Tadiran Telecom Emerald ICE Deluxe User manual

The information contained in this document is proprietary and is subject to all relevant
copyright, patent and other laws protecting intellectual property, as well as any specific
agreement protecting TADIRAN TELECOM, INC. (herein referred to as the “Manufacturer”)
rights in the aforesaid information. Neither this document nor the information contained
herein may be published, reproduced or disclosed to third parties, in whole or in part, without
the express, prior, written permission of the Manufacturer. In addition, any use of this
document or the information contained herein for any purposes other than those for which it
was disclosed is strictly forbidden.
The Manufacturer reserves the right, without prior notice or liability, to make changes in
equipment design or specifications.
Information supplied by the Manufacturer is believed to be accurate and reliable. However, no
responsibility is assumed by the Manufacturer for the use there of nor for the rights of third
parties which may be affected in any way by the use thereof.
Any representation(s) in this document concerning performance of the Manufacturerʹs
product(s) are for informational purposes only and are not warranties of future performance
either express or implied. The Manufacturerʹs standard limited warranty, stated in its sales
contract or order confirmation form, is the only warranty offered by the Manufacturer in
relation thereto.
This document may contain flaws, omissions or typesetting errors; no warranty is granted nor
liability assumed in relation thereto unless specifically undertaken in the Manufacturerʹs sales
contract or order confirmation. Information contained herein is periodically updated and
changes will be incorporated into subsequent editions. If you have encountered an error, please
notify the Manufacturer. All specifications are subject to change without prior notice.
© Copyright by TADIRAN TELECOM, INC., 2003.
All rights reserved worldwide.

Record of Revisions
Revision Date of Issue Supercedes Major Changes - Brief Description
Initial Release September 18, 2003 N/A
Revision A September 25, 2003 September 18,
2003
Added 911 blocking note for Phone
Lock/Unlock
Added “Standard” Telephone to descriptions
where necessary.

Emerald ICE User Guide TOC-1
TC
1 Introduction ...................................................................................................................1-1
1.1 About Emerald ICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
1.2 Emerald ICE Deluxe Model Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
1.3 Document Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
1.4 Applicable Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
2 Telephone Setup .............................................................................................................2-1
2.1 Reminder-Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
2.2 Auto Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
2.3 Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
2.4 Background Music (BGM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
2.5 Busy Ring (Allow/Deny). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
2.6 Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
2.7 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14
2.8 Caller ID Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15
2.9 Default Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16
2.10 Touch Tone (On/Off) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-17
2.11 Extension Ring Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-18
2.12 Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-19
2.13 Extension Feature Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20
2.14 Extension Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-22
2.15 Feature/DSS Button Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-23
2.16 Directory/Feature/Suffix Code Lookup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-24
2.17 Feature/DSS Button Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-25
2.18 Headset Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-27
2.19 Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
2.20 Hot Key Enable/Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-30
2.21 Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
2.22 Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-32
2.23 Messaging-Status Text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-35
2.24 Night Mode/Activate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-37
2.25 Voice Page (Allow/Deny) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-38
2.26 Pause Insertion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39
2.27 Phone Lock/Unlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-40
2.28 Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-42
2.29 Status Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-43
2.30 Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-44
Table of Contents

TOC-2 Emerald ICE User Guide
TC
3 Making Calls................................................................................................................. 3-1
3.1 Making an Outgoing Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.2 Making an Intercom Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3.3 Making a Call Using Account Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
3.4 Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
3.5 Calling the Operator/Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.6 Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.7 Supervised/Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
3.8 Direct Inward System Access (DISA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
3.9 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
3.10 Making Off-Hook Voice Announcements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
3.11 On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
3.12 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
3.13 Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
3.14 Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
4 Calling Features............................................................................................................ 4-1
4.1 Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4.2 Call Back (CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
4.3 Call Back (Extension) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4.4 Call Park/Call Park Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
4.5 Call Pick Up (Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
4.6 Camp On (Extension). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
4.7 Do Not Disturb (One Time). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
4.8 Do Not Disturb (Override) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
4.9 Flash (CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
4.10 Forced Intercom (Call Forward) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
4.11 Forced Intercom Tone Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
4.12 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
4.13 Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
4.14 Hold Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
4.15 Holding Call Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
4.16 Intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
4.17 Meet Me Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
4.18 Note Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
4.19 Messaging-Call Me (Text or Voice). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
4.20 Monitor (Extension/Outside Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
4.21 Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
4.22 Pulse to DTMF Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
4.23 Release Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
4.24 Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
4.25 Transfer and Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
4.26 Silent Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
4.27 Audible Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33

Emerald ICE Deluxe Telephone User Guide 1-1
Introduction
1
The Emerald Integrated Communication Exchange, or ICE, is a versatile, Digital
Hybrid Key Telephone System that includes many advanced features. The System
Configuration is comprised of a Main Service Unit and optional expansion boards
per specific configuration requirement. The components of a basic system include
a KSU Main Service Unit with Deluxe Model Telephones or a Standard Model
Telephone. An Analog Telephone is optionally available.
An illustration of the KSU Main Service Unit, the Deluxe Model Telephone and the
Standard Model Telephone are shown below in Figure 1-1.
Figure 1-1 KSU Main
Service Unit, Deluxe
Model Station Terminal
and Standard Model
Station Terminal
1.1 About Emerald ICE
1Introduction
Deluxe Model Telephone
KSU Main Service Unit
Standard Model Telephone

1-2 Emerald ICE Deluxe Telephone User Guide
Introduction
1
The Emerald ICE Deluxe Model Telephone features an LCD Display (2 cm x16 cm)
with speakerphone, three Interactive Soft Buttons, Headset Jack, 28 Programmable DSS
keys (dual color LED), 8 fixed feature keys (Mute, Speaker, Hold, Transfer, Conference,
Feature, Volume Up, Volume Down), and a status bar type message waiting lamp right
below the LCD Display.
Figure 1-2 below shows the keys necessary for use with this manual.
Figure 1-2 Emerald ICE
Deluxe Telephone
1.2 Emerald ICE Deluxe Model Telephone

Emerald ICE Deluxe Telephone User Guide 1-3
Introduction
1
The purpose of this manual is to provide operational instructions on the use of the
main features of the Emerald ICE Deluxe Telephone keyset. It is divided in to
several sections, designed to clearly and quickly provide information to the user.
The sections are:
Section 1 - Introduction - this section describes the basic Emerald ICE system
components, the Deluxe Model Telephone, an overview of this manual and the
applicable documentation.
Section 2 - Telephone Setup - this section provides descriptions of the Deluxe
Telephone Setups including; Setting Defaults, Do Not Disturb, Call
Forwarding, Passwords, Feature/DSS Button Programming, Phone
Locking/Unlocking and Night Mode operation as well as basic telephone use.
Section 3 - Making Calls- this section provides operational descriptions of the
basic call features such as Intercom, Speed Dial, Conference, Paging and Last
Number Redial, among other features.
Section 4 - Calling Features- this section provides operational descriptions of
some of the in-progress call features such as Hold, Intrusion, Memo Pad,
Monitor, and Answering Machine Emulation among other topics.
The following manuals should be available for use in conjunction with this
manual.
• Emerald ICE Installation and Maintenance Manual
1.3 Document Overview
1.4 Applicable Documents

1-4 Emerald ICE Deluxe Telephone User Guide
Introduction
1
NOTES

Emerald ICE Deluxe Telephone User Guide 2-1
Telephone Setup
2
2Telephone Setup
Feature Code: PGMp92
Description
The Emerald ICE allows you to activate your own private alarm on your telephone
to remind you of special appointments, events, etc. When the alarm activates, you
will hear tone ringing. After the alarm rings, it is automatically canceled. You can
program the alarm to operate one time or repeatedly. When programmed for
repeated calls, the alarm will sound at the same time everyday.
Activate Reminder-Extension
1. Press PGMp92. The current time displays (NULL=none).
2. Press
[chg] to enter a new alarm alert time.
3. Enter new time in HHMM 24-hour format.
4. Press
[save].
5. Select
[one], for a one-time alarm or [always] for repeated.
Notification
1. Alarm sounds and the display shows:
2. Press [ack] to stop the alarm or wait for it to stop. The display will
remain until [ack] is pressed.
2.1 Reminder-Extension
ALARM REACHED
ack

2-2 Emerald ICE Deluxe Telephone User Guide
Telephone Setup
2
Deactivate Alarm Clock-Extension
1. Press PGMp92. The current time displays (NULL=none).
2. Press
[del].
Operational Notes
•TheReminder-Extension feature code PGMp92 can be programmed
under any programmable Feature/DSS Button.
•Reminder-Extension will be automatically canceled after the programmed
Alarm Play Time is reached.
• The display will be unchanged until [ack] is pressed or when the tele-
phone is used for another call.
Feature Code: PGMp94
Description
The Auto Hold feature will automatically place the current call on hold if you are
on a call and you press an outside line button. For example, if you are currently on
a call on the first line and you press a second line, the call on the first line will be
placed on Exclusive Hold automatically. Similarly, if you are currently on an
intercom call with another Emerald ICE extension and you press an outside line
button, the intercom call will be placed on Exclusive Hold. You do not need to press
Hold unless you want to place a call on System Hold.
Setup Auto Hold
1. Press PGMp94.
2. You hear confirmation tone and the display shows:
3. The extension returns to an idle state.
2.2 Auto Hold
AUTO HOLD ALLOW

Emerald ICE Deluxe Telephone User Guide 2-3
Telephone Setup
2
Enable Auto Hold
1. While connected to an intercom or outside line call, press another outside
line button, if programmed.
2. The current connection is placed on hold and the next connection is
established.
Cancel
1. Press PGMp*94. You hear confirmation tone and the display
shows:
2. The extension returns to an idle state.
Operational Notes
•TheFeatureCodePGMp94 can be programmed under a flexible but-
ton on a Deluxe Telephone. To enable/disable the feature, toggle the Fea-
ture/DSS Button.
• If you access an idle line and skip to another line before dialing, the first line
will not be automatically placed on Hold. (A line must be connected with an
active call; either you dialed a number or answered a ringing line.)
•Auto Hold places a call on Exclusive Hold.
•IfyouhavetheAuto Hold feature programmed on a Feature/DSS Button, the
Feature/DSS Button LED will light when the feature is enabled.
AUTO HOLD DENY

2-4 Emerald ICE Deluxe Telephone User Guide
Telephone Setup
2
Feature Code: PGMp95
Description
The Preference feature allows you to access specific outside lines or intercom
automatically when you lift the handset or press the Sbutton.
Setup
1. Press PGMp95. The current selection displays. (“ICM” = Intercom).
2. Press
[icm] to select Intercom.
3. Press
[co] to select a specific outside line.
4. Enter the outside line Directory Number (700–756).
5. Press
[save].
6. Press
[route] to select a specific outside line Group.
7. Enter the valid outside line Group Directory Number 9for outside line
Group 1.
8. Press
[save].
9. Lift the handset to access the line you selected.
Operational Notes
• The system will not allow invalid directory numbers to be programmed dur-
ing setup.
• When a CO Line or CO Line Group is programmed as your Preference that
CO line or group must be programmed as available for access by the exten-
sion in the system programming.
•Thefeaturecode
PGMp95 can be programmed on a Feature/DSS but-
ton on a Deluxe Telephone.
2.3 Preference

Emerald ICE Deluxe Telephone User Guide 2-5
Telephone Setup
2
Feature Code: 800/801
Description
Background Music can be activated on either of the two music channels to monitor
music at the extension. An External music source is required.
While the extension is idle enter the music channel you want to monitor:
800 for Music Channel 1
801 for Music Channel 2 (Enter the same number again to cancel.)
Operational Notes
•Background Music automatically turns off when you receive or make a call.
•Background Music turns on again when the telephone return to idle status.
2.4 Background Music (BGM)

2-6 Emerald ICE Deluxe Telephone User Guide
Telephone Setup
2
Feature Code: PGMp#2
Description
Your phone will ring at the lowest volume setting whenever it is busy. You can
eliminate this low (busy) ring entirely if you prefer.
Cancel (deny) Busy Ring
Press PGMp#2. The display shows:
Activate (allow) Busy Ring
Press PGMP#2. The display shows:
Operational Notes
• This feature can be programmed PGMp#2 for a Feature/DSS Button.
No LED’s will be in use and the button can be depressed and toggled to
allow/deny this feature.
2.5 Busy Ring (Allow/Deny)
BUSY RING DENY
BUSY RING ALLOW

Emerald ICE Deluxe Telephone User Guide 2-7
Telephone Setup
2
Feature Code: PGMp2
Description
There are several choices for forwarding your calls:
•Direct – Forward all of your calls,
•Busy – Forward your calls when your telephone is busy.
•Follow Me – Forward calls at your extension to the extension where you are
currently working (conference room, associate’s office, etc.)
•Follow Preset – Invoke call forward at your extension so that it can be
changed from another extension.
•No Answer – Forward your calls for no answer conditions.
•External – Forward calls transferred to your extension to a different tele-
phone number. This feature must be enabled for your extension in database
administration
Forward conditions can be set as follows for each call forward type:
• Intercom calls only.
• Intercom and outside line (including transferred outside lines) calls.
• Outside line (CO Line) calls only.
Setup
Direct Call Forward
1. Press PGMp2 or the Feature/DSS Button designated as CALL FWD (if
programmed). The display shows:
2. Press
[direct]. The display shows:
2.6 Call Forward
CALL FORWARD
direct busy next
DIRECT CFW._
bksp save chg

2-8 Emerald ICE Deluxe Telephone User Guide
Telephone Setup
2
3. Enter the extension number to which calls are to be forwarded.
4. Press
[save]. The display shows:
5. Select the type of calls to forward.
a. co = outside line incoming or transferred calls
b. icm/co = both intercom and outside line calls
c. icm = intercom calls only.
6. You hear a confirmation tone and the extension returns to idle. The Status
Lamp is lit green and the display shows FWD in the middle of the bottom
row.
Busy Call Forward
1. Press PGMp2 or the Feature/DSS Button designated as CALL FWD (if
programmed). The display shows:
2. Press
[busy]. The display shows:
3. Enter the extension number to which calls are to be forwarded.
4. Press
[save]. The display shows:
5. Select desired type of calls to forward.
a. co = outside line incoming or transferred calls
b. icm/co = both intercom and outside line calls
c. icm = intercom calls only.
6. You hear a confirmation tone and the extension returns to idle. The Status
Bar is lit green and the display shows FWDin the middle of the bottom row.
DIRECT FWD XXX
co icm/co icm
CALL FORWARD
all busy next
BUSY FWD. _
bksp save chg
BUSY FWD XXX
co icm/co icm

Emerald ICE Deluxe Telephone User Guide 2-9
Telephone Setup
2
No Answer Call Forward
1. Press PGMp2 or the Feature/DSS Button designated as CALL FWD (if
programmed). The display shows:
2. Press
[next]. The display shows:
3. Press
[n_ans]. The display shows:
4. Enter the extension number to which calls are to be forwarded.
5. Press
[save]. The display shows:
6. Select the type of calls to forward.
a. co = outside line incoming or transferred calls
b. icm/co = both intercom and outside line calls
c. icm = intercom calls only.
7. You hear a confirmation tone and the extension returns to idle. The Status
Bar is lit green and the display shows FWD in the middle of the bottom
row.
CALL FORWARD
all busy next
CALL FORWARD
n_ans ext follow
NO_ANS FWD. _
bksp save chg
NO_ANS FWD. XXX
co icm/co icm

2-10 Emerald ICE Deluxe Telephone User Guide
Telephone Setup
2
External Call Forward
1. Press PGMp2 or the Feature/DSS Button designated as CALL FWD (if
programmed). The display shows:
2. Press
[next]. The display shows:
3. Press [ext]. The display shows:
4. Enter the telephone number (cell phone, other office, etc.) where calls are
to be forwarded.
5. Press
[save].
6. You hear a confirmation tone and the display briefly shows the telephone
number where outside line transfers will be routed. The extension returns
to idle, the Status Bar is lit green, and the display shows FWD in the
middle of the bottom row.
CALL FORWARD
direct busy next
CALL FORWARD
n_ans ext follow
_
bksp save chg