Amanda Amanda@SOHO Version 3.xx Service manual

Installing and Administering
AmAndA@SOHO
Version 3.xx
Administrator’s Guide: 7/01 Edition

ii Installing and Administering Amanda@SOHO
Copyright, Trademark, and Other Notices
Copyright 1992–2001 The Amanda Company. All Rights Reserved. This guide and the
software described herein are copyrighted with all rights reserved. No part of this
publication may be reproduced, transmitted, stored in a retrieval system, or translated into
any language in any form by any means without the prior written permission of The
Amanda Company.
Amanda and Amanda@ are registered trademarks and sales trademarks of The Amanda
Company. Other brand names and product names mentioned in this manual are trademarks
or registered trademarks of their respective owners.
Amanda@SOHO is housed in a BICOM VM4 unit. This unit’s FCC registration number
is 1RF USA-25312-VM-T. Its UL control number is 45ZA.
Limited Warranty on Software
The Amanda Company warrants the media on which the software is recorded to be free
from defects in materials and faulty workmanship for a period of 90 days from the date the
software is delivered. If a defect in the media should occur during this period, you may
return the media to The Amanda Company and The Amanda Company will replace the
media without charge.
THE AMANDA COMPANY MAKES NO WARRANTIES (OTHER THAN THOSE
SET FORTH ABOVE) TO ANY PERSON OR ENTITY WITH RESPECT TO THE
PRODUCT OR ANY DERIVATIVES THEREOF OR ANY SERVICES OR LICENSES
AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION WARRANTIES OF MERCHANTABILITY, PERFORMANCE,
NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. THE
AMANDA COMPANY WILL NOT BE LIABLE FOR ANY BUG, ERROR,
OMISSION, DEFECT, DEFICIENCY, OR NONCONFORMITY IN ANY SOFTWARE.
THE SOFTWARE IS LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE
ENTIRE RISK AS TO ITS QUALITY AND PERFORMANCE.
IN NO EVENT AND NOTWITHSTANDING ANY DOCUMENT, REPRESENTATION,
OR OTHERWISE, SHALL THE AMANDA COMPANY BE LIABLE TO YOU FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONTINGENT, OR
CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES FROM LOSS OR
CORRUPTION OF DATA, INTERRUPTED USE, LOST PROFITS, COST OF
PROCURING SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE
AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY DEALER HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT
THE AMANDA COMPANY’S LIABILITY ARISING OUT OF CONTRACT,
NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHER LEGAL OR
EQUITABLE THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR
THIS PRODUCT. Any written or oral information or advice given by Amanda Company
dealers, distributors, agents, or employees will in no way increase the scope of this
warranty, nor may you rely on such oral or written communication. Some states do not
allow the exclusion or limitation of implied warranties or liability for incidental or
consequential damages, so the above limitation or exclusion may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. This Agreement shall be governed by the laws of the State of California
without regard to the conflicts of laws or provisions thereof.

iii
Fraudulent Usage Advisory
Although the Amanda software is designed to resist fraudulent usage, including
unauthorized access to a long distance network, no product, including the Amanda
software, is able to prevent such unauthorized usage. The Amanda software is likewise
unable to prevent such uses as may constitute an invasion of privacy or other tort. THE
AMANDA COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST
UNLAWFUL OR UNAUTHORIZED USE OF YOUR Amanda SYSTEM OR ITS
CAPABILITIES AND HEREBY DISCLAIMS ALL LIABILITY ARISING FROM
SUCH USE. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD THE AMANDA
COMPANY HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF
YOUR LICENSED Amanda SOFTWARE.
THE AMANDA COMPANY
13765 ALTON PARKWAY, UNIT F
IRVINE, CA 92618
TELEPHONE [phone] FAX [phone]
Conventions
This manual uses the following terminology and conventions:
Amanda The name by which this manual refers to the Amanda sys-
tem to make reading about the system easier. Because of
the name Amanda, the system is also referred to as “she.”
caller Someone who calls into Amanda. A caller often obtains in-
formation, leaves a message for someone, and/or provides
information. Because Amanda is referred to as “she,” call-
ers and users are referred to as “he.”
user Someone with an extension that Amanda transfers calls to
and/or stores messages for. A user can access Amanda to
play, delete, and send messages as well as set personal op-
tions such as Do Not Disturb.
Indicates that youmust log into Amanda andidentify your-
self.
Indicates that you must listen to the message before you
process it. For example, you can forward the message you
have just heard.

iv Installing and Administering Amanda@SOHO

Contents
Copyright, Trademark, and Other Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Limited Warranty on Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Chapter 1:
Introducing Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Using this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Using Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Getting Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
End User Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
System Administration Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Installation Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Chapter 2:
Installing Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Connecting Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Using the Batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Programming Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Logging into Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Selecting the Telephone Switching System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Setting the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Designating the Operator’s Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Designating the Fax Machine’s Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Performing Other Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Accessing Amanda Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Setting Up Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Using the Remote Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Entering Integration Strings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Capturing Integration Strings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Changing the Date and Time Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Chapter 3:
Administering Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Understanding Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Default Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Personal Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Informational Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Processing Calls and Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Administering Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Managing Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Creating a Personal Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Creating a Personal Mailbox for Someone Without a Telephone. . . . . . . .25
Creating an Informational Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

vi Installing and Administering Amanda@SOHO
Deleting a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Changing a Mailbox’s Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Recording Company Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Recording the Company Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Sample Greetings for Mailbox 990 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Recording Caller Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Sample Instructions for Mailbox 991. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Recording Employee Directory Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Creating Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Sample Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Managing System Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Managing Mailing Lists and Holiday Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
System-wide Mailing Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
The Holiday List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Maintaining the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Shutting Amanda Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Resetting the Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Resetting the Date and Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Reviewing System Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Checking the Software Version Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Changing the Telephone Switching System. . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Changing the Operator’s Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Changing the Fax Machine’s Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Changing the Number of Rings for All Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . .37
Appendix A:
Setup Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Company Greeting Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Caller Instructions Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Mailbox with Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Mailbox Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Appendix B:
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Appendix C:
Wall-Mounting Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Chapter 1:
Introducing Amanda
Using this Guide
This guide is to be used by both the person who installs Amanda@SOHO and the person
who administers the system after it has been installed.
If you are the installer, you are primarily interested in “Chapter 2: Installing Amanda” but
an awareness of the contents of “Chapter 3: Administering Amanda” allows you to help
your client get started using the product.
If you are the administrator, “Chapter 3: Administering Amanda” describes how to use
your telephone to keep Amanda in good running order.
Using Amanda
Amanda is an automated attendant and voice messaging system designed especially for
ease of use and flexibility. As a PC-based product, Amanda takes advantage of the
technical innovations in the personal computer market.
Depending on what lines from your telephone switching system are connected to Amanda
and when calls are sent to Amanda to be processed, Amanda can serve you or your
customer in a variety of ways.
Configured as a primary attendant: Amanda answers all incoming calls on the lines
you designate and allows the callers to direct their calls to a specific person or department
without being placed on indefinite hold. If a specific person is unavailable, Amanda can
take a private message for that person without missing any details.
In this case, the telephone switching system sends all incoming calls to Amanda.
Configured as a secondary attendant: Amanda assists your regular operator when call
volume is heavy, allowing callers to direct their own calls or hold for the operator. Some
companies provide specific incoming lines for Amanda as a backdoor attendant for calls
from vendors, family members, friends, and special clients who prefer to have Amanda
process their calls.
In this case, the telephone switching system sends incoming calls to Amanda only when
the regular operator’s extension is busy or not answered.

2 Installing and Administering Amanda@SOHO
Configured as an off-duty attendant: Amanda provides 24-hour access to your
company and its employees when an operator is unavailable.
In this case, the telephone switching system sends all incoming calls to Amanda while the
office is closed.
Configured as a voice messaging center: Amanda takes messages and allows users to
send, store, and forward messages, increasing productivity and enhancing inter-office
communication.
In this case, the telephone switching system transfers any incoming call to Amanda if the
extension being called is busy or not answering.
Configured as an information system: Amanda provides answers to your callers’ most
frequently asked questions (so you can avoid costly interruptions and provide a higher
level of customer service 24 hours a day). Information such as your address, available
hours, directions to your offices, and so forth, might be better handled by Amanda.
In this case, the telephone switching system or even an operator can send incoming calls to
Amanda. Then automatically, or if selected, Amanda plays out the requested information.
Getting Service and Support
The Amanda Company provides customer service and support Monday through Friday
from 8:00 A.M. to 8:00 P.M. Eastern Time, except holidays.
Customer Support:
(800) 800–9822
For sales, contact The Amanda Company at the East Coast office.
Dealer Sales:
Telephone: [phone]
Distribution Sales:
Telephone: [phone]
International Sales:
Telephone: [phone]
International Support:
Telephone: [phone]
Web Site:
http://www.taa.com
End User Support
End user support covers the actual usage of Amanda through the telephone, such as
picking up messages, sending messages, changing greetings, and using distribution lists.
Registered Amanda sites receive free end user support for the life of their systems.

Chapter 1: Introducing Amanda 3
System Administration Support
System administration support covers the configuration of Amanda, such as creating
mailboxes and maintaining the system. Registered Amanda sites receive free system
administration support for up to six months after the installation.
Installation Support
Installation support covers the initial connection of Amanda to a telephone switching
system as well as problems that occur when the system changes or Amanda is upgraded.
Qualified Amanda dealers and solution providers, who are in good standing, receive
installation support.

4 Installing and Administering Amanda@SOHO

Chapter 2:
Installing Amanda
Installation Checklist
Installing Amanda takes only a few steps.
To install Amanda:
1. Create ports on Amanda by connecting a telephone line from the telephone switching
system to Amanda.
2. Turn Amanda on and wait a couple of minutes.
3. Log into mailbox 999 from a station connected to Amanda.
4. Identify (via the telephone) the telephone switching system to which Amanda is con-
nected.
5. After choosing your telephone system, dial to return to the top of the
menu.
6. Dial to perform a safe system shutdown.
7. Wait two minutes, then turn SOHO off.
8. Wait another minute to let the system shut down properly, then turn it back on.
Now the SOHO system can integrate with your telephone system and transfer calls
properly.
9. Place a call to each of the extensions assigned to a port.
The port is connected properly if you hear Greeting 1 for mailbox 990, which, at the
time of installation is: “Thank you for calling....”
10. Set the system’s date and time.
11. Designate one telephone’s extension as the extension for the operator or receptionist.
12. Designate the fax machine’s extension.
13. Attach an external modem that is greater than 9600 bps. This is for remote trouble-
shooting by The Amanda Company customer support. For more information, see
Appendix B, Troubleshooting.
NOTE:If you are attaching Amanda@SOHO to the wall, see Appendix C, Wall-
Mounting Instructions.

6 Installing and Administering Amanda@SOHO
Connecting Ports
You create an Amanda port by connecting a telephone line (a standard 2-wire line cord)
from your telephone switching system to a standard RJ-11 modular jack on the back of
Amanda. The jack represents one analog (single-line) extension. Amanda can support up
to four ports.
Arrange the ports in a hunt group. Calls should go to port 1 with the highest priority, then
to ports 2, 3, and 4 in that order. Port 4 is the lowest priority. However, port 4 must be
connected to the telephone switching system in order to perform notification. When
Amanda notifies a user that a message has been left (for example, by paging that user or
lighting the message light on the telephone), she uses port 4. Amanda can notify users
only if port 4 is connected to the telephone switching system. Port 4 must also have
outside line access (in the same way that other extensions have outside line access) to dial
out to pagers, etc.
Amanda@SOHO comes in both a US (domestic) and an international casing. The
following diagram shows the domestic hardware:
LINE 1 LINE 2 LINE 3 LINE 4
Power In
ON
OFF
Reset
Hard Disk
Diagnostic
Power On
COM 1 Parallel Port

Chapter 2: Installing Amanda 7
The next diagram shows the international hardware:
Using the Batteries
The international version of Amanda@SOHO has a battery backup system. You need to
purchase eight AA size alkaline batteries. After you insert the batteries correctly in the
marked battery compartment, they store the computer’s CMOS settings and also keep the
unit powered for approximately 15 seconds after the power cord is unplugged. This allows
all the data to be written to the hard drive before Amanda shuts down. After the batteries
are inserted, make sure that Amanda@SOHO’s time is set correctly. Without the batteries,
Amanda will start up with the default date and time: midnight on the first of January (1/1/
80 at 12:00 A.M.).
Programming Telephones
Each user’s telephone must be configured so that the call is forwarded to the hunt group
when the telephone is busy or is not answered.
Logging into Amanda
To perform the operations explained in this chapter, you must log into Amanda’s mailbox
999. As an Amanda administrator, you will log into mailbox 999 and a number of other
reserved and informational mailboxes to set up Amanda.
To log into Amanda:
Dial: _______ (Amanda’s number) + + mailbox (usually )+
+ security code (initially the same number as the mailbox) +
Battery Compartment Voice Ports
Console18 VAC COM1

8 Installing and Administering Amanda@SOHO
NOTE:If Amanda asks for a security code immediately (because the telephone
switching system uses an auto-login feature), use:
Dial: _______ (Amanda’s number) + + +
mailbox + + security code +
OR
You can dial the mailbox’s security code (even though Amanda will say it is an in-
valid security code). Then provide the mailbox:
Dial: _______ + security code + + mailbox + +
To log into Amanda from outside of the office:
Dial: _______ (the office number) + + mailbox + + security code +
NOTE:You can hang up on Amanda at any time. However, if you have an older
modeltelephoneswitchingsystem,Amandawaitstobesureadisconnect
has occurred.
Selecting the Telephone Switching System
As the person installing Amanda, you must notify Amanda about the type of telephone
switching system she will be using. Make sure you select the type of switching system
before you create any mailboxes. Otherwise, all the mailboxes must be deleted and
recreated.
To select the telephone switching system:
(For login instructions, see “Logging into Amanda” on page 7.)
+ + + + enter the The Amanda Company number for your PBX +
Amanda repeats your selection as a confirmation.
After selecting a telephone switching system, you can dial to hang up or
enough ’s to return to the administrator menu and select a new set of options, for
example, to designate the operator’s or the fax machine’s extension.
CAUTION:After selecting a telephone switching system initially or changing
from one switching system to another, shut down the computer. See
“Shutting Amanda Down” on page 35.
When you see this symbol, use one of the methods
of logging into Amanda and identifying yourself
that is described in this section.
Telephone Switching Systems
PBX Number
AT&T Partner Plus 110
AT&T Partner 2 111
AT&T Partner ACS 112

Chapter 2: Installing Amanda 9
If your telephone switching system is not on this list (or if it is, but the dial codes needs
some changes to fit your version or implementation of the switching system), you can
access Amanda@SOHO via a modem and our host/remote software. However, to do this,
1The difference between the normal DBS selec-
tion and the Panasonic DBS Alternate is that
Amanda does not dial a digit 3 after the exten-
sion to use call waiting.
AT&T Merlin Legend/Magix 113
AT&T System 25 114
Comdial DSU/Unisyn
2-digit extension plan
3-digit extension plan 121
122
Inter-Tel GMX 12/24 140
Iwatsu Adix 8/24 (S/M Series) 150
Iwatsu Adix 16/48 151
NEC Electra, Level I (release 2.00+) 170
NEC Electra II (release 3.00+) 171
Nitsuko 124i/128i/384i/DS2000 180
Panasonic KXT 1232 11D 190
Panasonic KXTD 1232 191
Panasonic DBS 824 192
Panasonic DBS Alternate1193
Panasonic 576 194
Samsung DCS 2.2/Compact 220
Sprint CTX/MTX 230
Siemens HiCom 150e Office Pro/
Office Com 240
Siemens HiCom 150e Office Point 241
Toshiba DK-8 250
Toshiba DK-16 251
Toshiba DK-16e, DK-40 252
Vodavi Starplus DHS 260
WIN 36D 270
WIN 100D 271
Telephone Switching Systems
PBX Number

10 Installing and Administering Amanda@SOHO
you should be very familiar with the telephone switching system you are using. For
details, see “Setting Up Remote Access” on page 11.
Setting the Date and Time
Amanda’s system date and time must be set correctly so that message arrival times are
accurate.
To set Amanda’s date and time:
(For login instructions, see “Logging into Amanda” on page 7.)
+ + + + enter the date +
+ enter the time +
Enter the date as month-day-year. Use 1 or 2 digits for the month, 2 digits for the day, and
2 or 4 digits for the year.
Enter the time as hour-minutes. Use 1 or 2 digits for the hour and 2 digits for the minutes.
If you use 13 through 23 for the hours after noon, you are not asked whether you meant
AM or PM. Otherwise, Amanda prompts for a (for A.M.) or a (for P.M.).
For example, to change the date and time to March 4, 1999, at 9:05 A.M., use:
(the month) +
(the day of the month) +
(the year) + (to finish the date)
(the hour) + (the minutes) + (to finish the time) + (for A.M. when
prompted)
Designating the Operator’s Extension
One extension must be designated as the operator or receptionist’s extension. This is the
extension that Amanda dials when the caller presses or does not make a selection
when he hears the Caller Instructions greeting. Amanda will not run smoothly if you do
not select an extension as the operator’s extension. Ask your client who should answer
incoming calls as the operator or receptionist and then log into Amanda to set it up.
To designate the operator’s extension:
(For login instructions, see “Logging into Amanda” on page 7.)
+ + + + enter the extension +

Chapter 2: Installing Amanda 11
Designating the Fax Machine’s Extension
If you attach a fax machine to an extension controlled by Amanda, Amanda recognizes the
fax tone in an incoming call and transfers the call immediately to the fax machine’s
extension.
An informational mailbox should be assigned to the fax machine’s extension. That
mailbox should also have its current greeting (by default, Greeting 1) play something
similar to the following:
“The fax machine is currently busy or not connected to the system. Please try again later.”
To designate the fax machine’s extension:
(For login instructions, see “Logging into Amanda” on page 7.)
+ + + + enter the extension +
Amanda will repeat the extension number.
Performing Other Tasks
During the installation, you may need to shut Amanda down or reset ports. For more
information about these tasks, see “Maintaining the System” on page 35.
Accessing Amanda Remotely
With Amanda@SOHO 3.x, you can access Amanda remotely. This advanced feature
allows you to configure Amanda from another computer (for example, a laptop). You can
alter dial codes, integration strings, and message waiting indicators, but you must be very
familiar with your telephone switching system in order to do this.
Setting Up Remote Access
To control and configure Amanda@SOHO remotely from another computer, you use the
Host and Remote programs.
The Host program comes with Amanda and runs anytime Amanda’s computer is turned
on.
The Remote program must be copied to the remote computer and runs under DOS. From
Windows, you can run this program—but only while in DOS mode. (The Remote program
will not run from a DOS box.)
The Remote program is free. Many dealers already have copies of it because it is on the
[e-mail] and [e-mail] installation disks. If you need a copy,
contact your sales representative.

12 Installing and Administering Amanda@SOHO
Using the Remote Program
To connect via data modem, both Amanda’s computer and the computer that will be
accessing Amanda remotely must be running and have a modem that is connected to both
a serial port and a telephone line.
Make sure that you power off the Amanda computer before you attach the external
modem. The modem must be connected to either a dedicated telephone number (this
works best) or station separate from the telephone system.
The Remote program works only with COM1 or COM2, with industry standard IRQ and
I/O port addressing. For example:
• COM1 with IRQ4 and not other devices on COM1 or using IRQ4
• COM2 with IRQ3 and not other devices on COM2 or using IRQ3
To control Amanda via modem:
1. Use the following command to start the Remote program:
remote /x/f
where xis 1 or 2, depending on what COM port the cable is connected to on the
remote computer. (For COM1, you can use /1 or nothing at all because COM1 is the
default.)
/f indicates that the modem is 14,400 bps or faster. Both computers should have
modems that are at least this fast.
You execute the command from the directory in which the Remote program is stored
or you add the pathname to the command. For example, if the program is stored in the
UTIL directory on your C: drive, C:\UTIL\REMOTE would replace REMOTE in the
command. If the computer runs a version of Windows, run the command only after
putting the computer in DOS mode.
2. Press Enter.
The following appears on the screen:
Remote Version 2.0
Enter phone number:
3. Type the telephone number for Amanda, then press Enter.
For example, if both modems are on the station side of the telephone switching sys-
tem, you might use 9,17147530414,,,,,102 where the commas are two-second pauses
and the 102 is for mailbox 102.
Enter password: appears on the screen.
4. Type JENNIFER in uppercase letters, then press Enter.

Chapter 2: Installing Amanda 13
If Amanda is running, her main screen appears.
5. Shut down Amanda:
a. Press Alt+S.
b. Type Y for yes two times.
The SOHO Dialcodes Installation screen appears. Use the Up and Down arrow
keys to move from field to field.
6. To fill these fields, consult the following table.

14 Installing and Administering Amanda@SOHO
SOHO Dialcodes Installation Table
Field Label Description
Name of phone system: If you selected a telephone switching system using the telephone user interface (TUI),
this field is alreadyfilled in. If your intention is to modify this data for another switching
system, you can change the name. If you did not select a telephone switching system us-
ing the TUI, this field displays “Phone System Unspecified.” Type in the correct or a
useful name.
What to dial to put the caller on trans-
fer hold: The code Amanda dials to ask the telephone switching system to put the caller on trans- fer hold before she transfers a caller to an extension.
Usually, this code is “F-” (a hookflash followed by a half-second pause). This may need
to be changed to “F--” (a hookflash followed by a one-second pause) or “F,” (a hookflash
followed by a two-second pause) for telephone switching systems that are slow to pro-
vide a transfer dial tone after a hookflash. (Don’t use the quotation marks in the dial
code.)
What to dial when there is no transfer
dial tone: The code Amanda dials to return to the caller if both of the following are true:
• You configure Amanda to wait for a transfer dial tone before transferring a call to
an extension
• There is no transfer dial tone
In this case, Amanda treats the attempted transfer as though the extension was not an-
swered and takes a message.
Some telephone switching systems use “F-”, others use “-”. (Don’t use the quotation
marks in the dial code.)
What to dial before the mailbox ex-
tension: If Amanda needs to dial something after dial tone detection, but before dialing the ex- tension number, enter that code here.
Usually this is left blank.
What to dial on each port after the
system starts: If you want Amanda to dial some initialization codes when she first starts up, define those codes here. For example, you may want to remove call forwarding on the ports.
Usually this is left blank.
What to dial on each port before shut-
down: If you want Amanda to dial certain codes when she shuts down, define those codes here. For example, enabling call forwarding on the ports lets a live operator take the calls
when Amanda shuts down.
Usually this is left blank.
What to dial when a port goes off-
hook: If Amanda must dial some special codes as she goes off-hook to enable a special feature, define those special codes here.
Usually this is left blank.
Number of seconds to wait for dial
tone detection: This is the number of seconds Amanda waits for your telephone switching system to pro- vide a continuous dial tone for one full second. If your system has few DTMF receivers
or intercom paths for call transfers, one may not be immediately available for Amanda
to transfer a call. In this case, this number should be greater than 0.
Use 0 when Amanda does not wait for a dial tone (as when the telephone switching sys-
tem returns stutter dial tone or silence on a transfer). A good value is 4 (seconds) when
she does wait for a dial tone. The range is 0–127.
Number of 1/100 seconds to use for
flash time: Determines how long Amanda remains on-hook while performing a hookflash. The val- ue is in hundredths of seconds.
The usual value is 55 (just over half a second).
When the flash time is set too short, the hookflash does not happen and the caller hears
DTMF tones; when set too long, the caller is hung up on.