Amanda [email protected] Version 3.xx Assembly instructions

Installing
[e-mail]
Version 3.xx
Designed for
Installer’s Guide Edition 7/01

ii Installing [e-mail]
Copyright, Trademark, and Other Notices
Copyright 1992–2001 The Amanda Company. All Rights Reserved. This guide and the
software described herein are copyrighted with all rights reserved. No part of this
publication may be reproduced, transmitted, stored in a retrieval system, or translated into
any language in any form by any means without the prior written permission of The
Amanda Company.
Amanda and Amanda@ are registered trademarks and sales trademarks of The Amanda
Company. Norstar is a trademark of Northern Telecom. The Amanda Company is not
affiliated with Northern Telecom in any way. Other brand names and product names
mentioned in this manual are trademarks or registered trademarks of their respective
owners.
[e-mail] is housed in an ITOX, Inc. Tiger Cub unit. The part number is WI-
EAR-33/4M, and the hard drive is HD-TC. This unit’s FCC registration number is 47CFR
part 15, class B. Its UL control number is C-UL;CSA.
Limited Warranty on Software
The Amanda Company warrants the media on which the software is recorded to be free
from defects in materials and faulty workmanship for a period of 90 days from the date the
software is delivered. If a defect in the media should occur during this period, you may
return the media to The Amanda Company and The Amanda Company will replace the
media without charge.
THE AMANDA COMPANY MAKES NO WARRANTIES (OTHER THAN THOSE
SET FORTH ABOVE) TO ANY PERSON OR ENTITY WITH RESPECT TO THE
PRODUCT OR ANY DERIVATIVES THEREOF OR ANY SERVICES OR LICENSES
AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION WARRANTIES OF MERCHANTABILITY, PERFORMANCE,
NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. THE
AMANDA COMPANY WILL NOT BE LIABLE FOR ANY BUG, ERROR,
OMISSION, DEFECT, DEFICIENCY, OR NONCONFORMITY IN ANY SOFTWARE.
THE SOFTWARE IS LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE
ENTIRE RISK AS TO ITS QUALITY AND PERFORMANCE.
IN NO EVENT AND NOTWITHSTANDING ANY DOCUMENT, REPRESENTATION,
OR OTHERWISE, SHALL THE AMANDA COMPANY BE LIABLE TO YOU FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONTINGENT, OR
CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES FROM LOSS OR
CORRUPTION OF DATA, INTERRUPTED USE, LOST PROFITS, COST OF
PROCURING SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE
AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY DEALER HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT
THE AMANDA COMPANY’S LIABILITY ARISING OUT OF CONTRACT,
NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHER LEGAL OR
EQUITABLE THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR
THIS PRODUCT. Any written or oral information or advice given by Amanda Company
dealers, distributors, agents, or employees will in no way increase the scope of this
warranty, nor may you rely on such oral or written communication. Some states do not
allow the exclusion or limitation of implied warranties or liability for incidental or
consequential damages, so the above limitation or exclusion may not apply to you. This

iii
warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. This Agreement shall be governed by the laws of the State of California
without regard to the conflicts of laws or provisions thereof.
Fraudulent Usage Advisory
Although the Amanda software is designed to resist fraudulent usage, including
unauthorized access to a long distance network, no product, including the Amanda
software, is able to prevent such unauthorized usage. The Amanda software is likewise
unable to prevent such uses as may constitute an invasion of privacy or other tort. THE
AMANDA COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST
UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA SYSTEM OR ITS
CAPABILITIES AND HEREBY DISCLAIMS ALL LIABILITY ARISING FROM
SUCH USE. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD THE AMANDA
COMPANY HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF
YOUR LICENSED AMANDA SOFTWARE.
THE AMANDA COMPANY
13765 ALTON PARKWAY, UNIT F
IRVINE, CA 92618
TELEPHONE [phone] FAX [phone]
Conventions
This manual uses the following terminology and conventions:
Amanda The name by which this manual refers to
the [email protected] system to
make reading about the system easier.
Because of the name Amanda, the sys-
tem is also referred to as “she.”
caller Someone who calls into Amanda. A call-
er often obtains information, leaves a
message for someone, and/or provides
information. Because Amanda is re-
ferred to as “she,” callers and users are
referred to as “he.”
user Someonewithan extensionthatAmanda
transfers calls to and/or stores messages
for. A user can access Amanda to play,
delete, and send messages as well as set
personal options such as Do Not Disturb.
fixed-space type This guidedisplays information that you
musttypeandmessagesfrom Amandain
fixed-space type.

iv Installing [e-mail]

Contents
Copyright, Trademark, and Other Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Limited Warranty on Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Chapter 1:
Introducing Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
[email protected] Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
KSU Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
General Uses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Purpose of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Customer Service and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
End User Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
System Administration Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Installation Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Application Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Chapter 2:
Installing Your Amanda System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Connecting the Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Attaching a Remote Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Using a UPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Chapter 3:
Programming Your KSU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Selecting a KSU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Setting Up the KSU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Starting and Ending Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Using the Templates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Using the Programming Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Chapter 4:
Defining Tone Patterns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Using Tone Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Defining Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Reasons for Multiple Results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Chapter 5:
Defining Integration Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Selecting a PBX File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Using Character Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

vi Installing [e-mail]
Chapter 6:
Configuring Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Using This Chapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Configuring Amanda for Your KSU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Using the Questionnaire. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Running Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Configuring a New Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Using Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Using Default and Recommended Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Creating Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Selecting a Transfer Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Sharing Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Using the box_grt Configuration Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Chapter 7:
Faxing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Using This Chapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Using a Fax Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Suggested Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Detecting a Fax Machine Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Modifying the PCPM Tone Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Creating the Hot Box Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Setting the Hot Box Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Sending Faxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Chapter 8:
Accessing Amanda Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Accessing Amanda from Another Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Using the Host Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Using the Remote Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Connecting by Null Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Connecting by Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Chapter 9:
Programming Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Using Tokens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Mailbox Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Success and Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Tracing Token Execution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Kinds of Tokens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Literals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Syntax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Files and Directories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Flow of Control: Branching and Looping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Customizing the Employee Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Translating to Amanda’s Tokens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Token Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

vii
Chapter 10:
Programming Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
System Paging of a User for Special Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Translating to Amanda’s Tokens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Result. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Switching and Maintaining Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Using Amanda’s Tokens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Another Consideration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Using Amanda’s Tokens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Order Shipment Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Translating to Amanda’s Tokens:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
One-call and Two-call Faxbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Sending Faxes to Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
One-call Faxback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Two-call Faxback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
IVR and Voice Form Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Making the User Comfortable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Using Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Using Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Making Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Providing Information and Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Using the Telephone Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Choosing Tokens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Using Tokens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Gathering Testing Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Appendix A:
Troubleshooting Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
New Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Resetting a Port from the Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
What to Do When…. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Amanda Does Not Transfer the Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Ports Do Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Caller Doesn’t Hear the Busy Message or RNA Greeting . . . . . . . . . . . . . . . .146
Notification Does Not Work Correctly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Host/Remote Programs Do Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
System Halts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Appendix B:
Installing Amanda Company Boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Using an Amanda Company Board with a KSU and Amanda . . . . . . . . . . . . . . . .151
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Background Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Configuring the Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
A Two-board Arrangement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Installing the Boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Connecting the Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
Connecting the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

viii Installing [e-mail]
Appendix C:
Configuration Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
General Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Fax Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
Hot Box Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
Outdial Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Per Port Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Serial Port Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180
SMDI Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

Chapter 1:
Introducing Amanda
Specification
The PC on which your Amanda system is installed has:
• MS-DOS version 6.22 in the directory C:\DOS.
• An ELAN486 processor running at 33MHz.
• 4MB of RAM.
• A 1.2GB IDE hard disk drive with an appropriate IDE controller.
• One or two Amanda Company voice boards.
• COM1, using IRQ 4, and COM2, using IRQ 3, which are available for fax mo-
dems or SMDI integration.
• Modem for remote access using the Host/Remote programs.
Environmental Requirements
• Locate the unit in an area free of excess moisture, dust, corrosive gases, and chem-
icals.
• Install Amanda securely on a table or desk at least 2 feet (.6 meters) above the
floor or mount the system on a wall.
• Locate Amanda within 5 feet (1.5 meters) of the host telephone switching system.
• Locate Amanda within 5 feet (1.5 meters) of a properly grounded electrical outlet
which is not controlled by a switch.
• Ensure that the operating temperature is 32 to 95 degrees Fahrenheit (0 to 35 de-
grees Centigrade), away from direct sunlight.
• Ensure that the humidity is 15% to 90%, noncondensing.
• For proper ventilation and servicing of the unit, provide at least 1 foot (0.3 meters)
clearance on all sides and above the unit.
Electrical Requirements
The electrical requirements are:
• 90 to 130 VAC, 50 to 60 Hz, 3-prong outlet with separate ground, separately fused
at 15 amps.
• Outlet not controlled by an on/off switch.
• Use of electrical line conditioning equipment such as a surge protector and an un-
interruptible power supply (UPS) is strongly recommended.
• Grounding to comply with Underwriters Laboratories (UL) 1459.

2Installing [e-mail]
[email protected]ce Features
[e-mail] supports:
• 4 ports with one voice board; 6 or 8 ports with two boards (by adding a 2-port or
4-port board)
• 2 serial ports
• 99,999 mailboxes, each of which have:
- 3 personal greetings
- 3 personal mailing lists
- 4 notification records
- 10 scheduling records
- 128 messages
• Support for SMDI (a serial interface to your KSU)
• Support for sending and receiving faxes
• Host and remote programs for communicating remotely with the computer run-
ning Amanda
• 66 hours of voice storage
• The Token Programming Language
KSU Support
Amanda works with the following KSUs:
• 616 DR5 DS
• 824 DR5 DS
•CICSDR1
•MICSR1
Named Norstar Sets are fully supported on the 616, 824, Compact Integrated
Communications System (CICS), and Modular Integrated Communications System
(MICS or 032) Norstar systems. Other models of Norstar (in particular those available
outside the US Domestic market) may or may not be supported.
The 616 and 824 require DR5 system software. The CICS and MICS require DR1
software. Norstar “Centrex” and “Centrex Plus” DRs are not supported at this time.
Centrex lines are compatible with Amanda and enhance operations in some applications.
Standard DR5 software supports this service.
Disconnect Supervision (DS) hardware is required. The Amanda Company cannot
guarantee the correct operation of Amanda on non-DS Norstar system cabinets. DS
hardware provides a “handshake” between the CO and the Norstar KSU that allows
Amanda to use ports more efficiently. This requirement probably applies to all Norstar
proprietary and all third-party voice messaging systems.
DS hardware is standard on CICS and MICS 032 systems. DS versions of the 616 and 824
shipped near the end of these products' lives. 616 and 824 cabinets must be clearly labeled
“DS.” On the 616, DS appears under the cover on the label. On the 824, DS appears in the
upper right hand corner of the KSU. Please contact the Amanda Company product
manager about any T1, DID, 0x32R1XL, or custom networking applications.

Chapter 1: Introducing Amanda 3
Two-call faxback applications can be created with Amanda fax ports connected directly to
Central Office telephone lines. One-call faxback and fax mail applications, on the other
hand, will require that the fax ports be connected through the Norstar using Analog
Terminal Adapter (ATA) equipment.
An ATA can connect a digital Meridian Norstar telephone port to either of the following:
• A data communication device, such as a modem or fax machine
• A standard analog voice device, such as a single-line telephone
Contact your Norstar representative about pricing and installation information.
General Uses
[e-mail] is an automated attendant and voice processing system designed
especially for ease of use and flexibility. As a PC-based product, Amanda takes advantage
of the technical innovations in the personal computer market. In addition, Amanda’s
standard hardware components can be repaired or replaced by any PC service company.
The computer on which Amanda is installed must be used only for Amanda.
Depending on what lines from your KSU are connected to Amanda and when calls are
sent to Amanda to be processed, Amanda can serve you or your customer in a variety of
ways.
Configured as a primary attendant: Amanda answers all your incoming calls on the
lines you designate and allows the callers to direct their calls to a specific person or
department without being placed on indefinite hold. If a specific person is unavailable,
Amanda can take a private message for that person without missing any details.
In this case, the telephone switching system sends all incoming calls to Amanda.
Configured as a secondary attendant: Amanda assists your regular operator when call
volume is heavy, allowing callers to direct their own calls or hold for the operator. Some
companies provide specific incoming lines for Amanda as a backdoor attendant for calls
from vendors, family members, friends, and special clients who prefer to have Amanda
process their calls.
In this case, the telephone switching system sends incoming calls to Amanda only when
the regular operator’s extension is busy or not answered.
Configured as an off-duty attendant: Amanda provides 24-hour access to your
company and its employees when an operator is unavailable.
In this case, the telephone switching system sends all incoming calls to Amanda while the
office is closed.
Configured as a voice messaging center: Amanda takes messages and allows users to
send, store, and forward messages, increasing productivity and enhancing inter-office
communication.
In this case, the telephone switching system transfers any incoming call to Amanda if the
extension being called is busy or not answering.

4Installing [e-mail]
Configured as an information system: Amanda provides answers to your callers’ most
frequently asked questions (so you can avoid costly interruptions and provide a higher
level of customer service 24 hours a day). Information such as your address, available
hours, directions to your offices, and so forth, might be better handled by Amanda.
Amanda’s serial ports can access databases and other information stored in other
computers, allowing Amanda to give callers information on account balances, train
schedules, and so forth.
In this case, the telephone switching system or even an operator can send incoming calls to
Amanda. Then automatically, or if selected, Amanda plays out the requested information.
Purpose of This Guide
This guide explains how to set up [e-mail] for the first time. It covers:
• Connecting and configuring Amanda to work with your telephone switching sys-
tem
• Configuring Amanda to provide the voice mail services that the owner selects
Customer Service and Support
The Amanda Company provides customer service and support Monday through Friday
from 8:00 A.M. to 8:00 P.M. Eastern Time, except holidays.
Customer Support:
(800) 800–9822
For sales, contact The Amanda Company at the East Coast office.
Dealer Sales:
Telephone: [phone]
Distribution Sales:
Telephone: [phone]
International Sales:
Telephone: [phone]
International Support:
Telephone: [phone]
Web Site:
http://www.taa.com
End User Support
End user support covers the actual usage of Amanda through the telephone, such as
picking up messages, sending messages, changing greetings, and using distribution lists.
Registered Amanda sites receive free end user support for the life of their systems. Be sure
to send in your registration card!

Chapter 1: Introducing Amanda 5
System Administration Support
System administration support covers the configuration of Amanda; such as setting up
mailboxes, programming notification, scheduling automatic changes, and creating reports.
Registered Amanda sites receive free system administration support for up to six months
after the installation. Be sure to send in your registration card!
Installation Support
Installation support covers the initial connection of Amanda to a telephone switching
system as well as solutions to problems that occur when the system is reconfigured or
Amanda is upgraded.
The Amanda Company now offers installation support to any dealer who buys a turnkey
system.
Qualified Amanda marketing partners and solution providers, who are in good standing,
receive installation support for any system.
Application Support
Application support covers extended features that can be added to Amanda using
Amanda’s powerful Token Programming Language. The Amanda Company can write
custom applications for you. All Amanda Solution Providers, who are in good standing,
receive application support. Please contact your Amanda sales representative for more
information.

6Installing [e-mail]

Chapter 2:
Installing Your Amanda System
Installation Checklist
Follow this checklist or use it to verify that you have completed all the necessary steps for
connecting Amanda to the telephone switching system.
Be sure to…
1. Program the telephone switching system for voice mail integration.
2. Connect the line cords from the voice board to the telephone switching system. (Make
sure that all the extensions are connected to the board BEFORE starting Amanda.)
3. Connect Amanda’s computer.
4. Run Setup to define Amanda system configuration options.
5. Test each voice board port for answering.
6. Amanda’s tone files are preconfigured to work with Norstar KSUs. If your system
does not work well or requires additional tones, run Setup (and SmartCall) to identify
the tone patterns.

8Installing [e-mail]
Connecting the Ports
The next figure shows you the back of the computer for a four-port system that uses one
four-port voice board. Each board has four RJ-11 connectors providing connection to four
loop-start trunks or station line interfaces.
LPT1
COM2
COM4
COM3
COM1
Voice Ports

Chapter 2: Installing Your Amanda System 9
The next figure shows how to connect the telephone switching system to the
voice ports on the computer.
Attaching a Remote Computer
To control and configure [e-mail], you must have:
• A null modem cable and the Amanda Remote Software disk. You
supply another computer, such asa laptopor notebook. Youconnect
the other computer, referred to as the remote computer, whenever
you need to control Amanda.
To control Amanda from the remote computer, do the following:
1. Connect the two computers with a null modem cable.
2. Run the Remote program (either REMOTE.COM from your Amanda
Remote Software disk or WINREM.EXE, a new product from The
Amanda Company that is sold separately) on the remote computer.
The Host program HOST.COM is already running on Amanda’s com-
puter.
For more details, see “Chapter 8: Accessing Amanda Remotely” on page 73.
Phone Switch
Telephone
Line1
Line2
Line3
Line4

10 Installing [e-mail]
Using a UPS
The Amanda Company strongly recommends the installation of an uninterrupted power
supply (UPS) with every Amanda system. It provides clean power to Amanda and keeps
the probability of a computer lockup (and the resulting loss of data or even loss of the
system) as low as possible.
According to some reports, power problems are the primary reason why computers lose
data (45.3%). The next closest cause is storm damage at 9.4%. (Human error and sabotage
rank eighth with 3.2%.)
According to a Bell Laboratories study entitled “The Quality of US Commercial AC
Power,” the main categories of AC power irregularities across the nation are sags (or
brownouts), power surges, blackouts, and overvoltages. The best solution is a UPS, which
can handle 99.3% of these power problems.
A UPS is a special type of AC power line conditioner. When compared to the other
devices available, such as surge suppressors, filters, isolation transformers, tap changing
regulators, and voltage regulating transformers, the UPS is rated highest by Bell
Laboratories and is relatively inexpensive.
The cost of installing a UPS is nominal when compared to the cost of repairing a damaged
Amanda system or compared to the loss of confidence from callers and internal Amanda
users.
For more information about what causes power irregularities and what damage they can
do to Amanda, call to be faxed Technical Note 10, “The Importance of a UPS.”

Chapter 3:
Programming Your KSU
Selecting a KSU
Amanda works with the following KSUs:
• 616 DR5 DS
• 824 DR5 DS
•CICSDR1
•MICSR1
For more details, see “KSU Support” on page 2.
Setting Up the KSU
Later in this chapter, you will find tables for each KSU type. Each table lists the
programming menu options on the left and the settings to be used with Amanda on the
right. This section explains why The Amanda Company requires some of the settings that
appear in the tables. Read this section as a general overview; then configure the KSU
using the tables.
For additional information on programming your Norstar KSU, refer to your Norstar
Installer Guide or System Coordinator Guide or contact the installer of your Norstar
telephone system.
Startup Templates
Upon Startup, your Norstar KSU has four templates available: Square, Centrex, Hybrid,
and PBX. If you plan to have Amanda access outside lines for paging, notification, fax, or
other applications, setup will be simpler if you choose the Hybrid or PBX template.
Ports
When you install Amanda you must select which Norstar station ports to connect to the
ports on the voice processing boards in your Amanda system. You should not connect
your Norstar system’s Prime Telephone port (usually DN 221) to Amanda because
Amanda will not know how to process calls sent to this telephone port by the Norstar
system itself. As a standard practice, many installers choose the last group of 4, 8, 12, or
16 station ports on the Norstar for the Amanda system.
You must configure all of the incoming lines that are to be answered by Amanda to ring at
the first of the Norstar station ports connected to Amanda. The remaining ports connected
to Amanda must not have ringing enabled for any lines. Each Norstar port must forward
busy calls to the next port, forming a hunt group. On ring-no-answer, calls should be
forwarded to the operator.

12 Installing [e-mail]
Each port must have:
• One intercom key
• Intercom as its prime line
• No paging features enabled
Each Norstar port connected to Amanda should have a name (such as AMANDA) which
will allow station set users to recognize calls from Amanda.
Lines
Each incoming line (usually from the CO) to the Norstar KSU can have a name. For
example, on the 824, the default name for Line 1 is Line001. None of the incoming lines
can have the same name as any of the following:
• Another line. Line names must be unique.
• Any of the sets/telephones. The set names are copied into the mailbox Set Name
fields by Autocreate. They can also be entered manually.
• A mailbox. A mailbox’s “name” is its number, which ranges from 0 to 99,999,999.
If you are using tenant services, read “Sharing Amanda” on page 61 for more information
about the line names used with tenant services.
Hands Free
For integration between the Norstar system and the Amanda system to work properly, all
of the station sets on the Norstar must be configured with Hands Free Answerback set to
Yes. This allows the Norstar to report correctly to Amanda whether the call was actually
answered by the intended party. In addition, each of the station sets on the Norstar must be
identified with a unique set name.
Set Relocation
The Set Relocation feature must be disabled. This seemingly harmless feature can cause
unpredictable results for Amanda when it is enabled.
Dialing Filters
After Amanda is up and running, use the Norstar system’s Dialing filters to restrict the
station ports used by Amanda as tightly as possible. This restriction (consistent with your
call processing applications) prevents possible long distance toll fraud.
DNs and the Hunt Group
Be aware that:
• All DNs connected to Amanda must be in consecutive order (for example, 41, 42,
43, and 44).
• Norstar must circular hunt for all DNs except the last one connected to Amanda,
which is dedicated to the Message Waiting Indicator (MWI) and outcalling activ-
ity.
• The last port connected to Amanda should forward on busy to the first port con-
nected to Amanda.