Amanda [email protected]/DOS Version 7.xx User manual

Using
[e-mail]/
DOS
Workstation Features
Version 7.xx
User’s Guide Edition 7/01

ii Using [e-mail]/DOS Workstation Features
Copyright and Trademark Notices
Copyright 1992–2001 The Amanda Company. All Rights Reserved. This
guide and the software described herein are copyrighted with all rights
reserved. No part of this publication may be reproduced, transmitted, stored
in a retrieval system, or translated into any language in any form by any
means without the prior written permission of The Amanda Company.
Amanda and Amanda@ are registered trademarks and sales trademarks of
The Amanda Company. Other brand names and product names mentioned in
this manual are trademarks or registered trademarks of their respective
owners.
Limited Warranty on Software
The Amanda Company warrants the media on which the software is recorded
to be free from defects in materials and faulty workmanship for a period of
90 days from the date the software is delivered. If a defect in the media
should occur during this period, you may return the media to The Amanda
Company and The Amanda Company will replace the media without charge.
THE AMANDA COMPANY MAKES NO WARRANTIES (OTHER
THAN THOSE SET FORTH ABOVE) TO ANY PERSON OR ENTITY
WITH RESPECT TO THE PRODUCT OR ANY DERIVATIVES
THEREOF OR ANY SERVICES OR LICENSES AND DISCLAIMS ALL
IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION
WARRANTIES OF MERCHANTABILITY, PERFORMANCE,
NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR
PURPOSE. THE AMANDA COMPANY WILL NOT BE LIABLE FOR
ANY BUG, ERROR, OMISSION, DEFECT, DEFICIENCY, OR
NONCONFORMITY IN ANY SOFTWARE. THE SOFTWARE IS
LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE ENTIRE
RISK AS TO ITS QUALITY AND PERFORMANCE.
IN NO EVENT AND NOTWITHSTANDING ANY DOCUMENT,
REPRESENTATION, OR OTHERWISE, SHALL THE AMANDA
COMPANY BE LIABLE TO YOU FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, CONTINGENT, OR CONSEQUENTIAL DAMAGES,

iii
INCLUDING DAMAGES FROM LOSS OR CORRUPTION OF DATA,
INTERRUPTED USE, LOST PROFITS, COST OF PROCURING
SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE
AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY
DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. YOU AGREE THAT THE AMANDA COMPANY’S
LIABILITY ARISING OUT OF CONTRACT, NEGLIGENCE, STRICT
LIABILITY, WARRANTY, OR OTHER LEGAL OR EQUITABLE
THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR
THIS PRODUCT. Any written or oral information or advice given by
Amanda Company dealers, distributors, agents, or employees will in no way
increase the scope of this warranty, nor may you rely on such oral or written
communication. Some states do not allow the exclusion or limitation of
implied warranties or liability for incidental or consequential damages, so
the above limitation or exclusion may not apply to you. This warranty gives
you specific legal rights, and you may also have other rights which vary
from state to state. This Agreement shall be governed by the laws of the
State of California without regard to the conflicts of laws or provisions
thereof.
Fraudulent Usage Advisory
Although the Amanda software is designed to resist fraudulent usage,
including unauthorized access to a long distance network, no product,
including the Amanda software, is able to prevent such unauthorized usage.
The Amanda software is likewise unable to prevent such uses as may
constitute an invasion of privacy or other tort. THE AMANDA COMPANY
MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST
UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA
SYSTEM OR ITS CAPABILITIES AND HEREBY DISCLAIMS ALL
LIABILITY ARISING FROM SUCH USE. YOU AGREE TO
INDEMNIFY, DEFEND, AND HOLD THE AMANDA COMPANY
HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF
YOUR LICENSED AMANDA SOFTWARE.
THE AMANDA COMPANY
13765 ALTON PARKWAY, UNIT F
IRVINE, CA 92618
TELEPHONE [phone] FAX [phone]

iv Using [e-mail]/DOS Workstation Features
Conventions
This manual uses the following terminology and conventions:
Amanda The name by which this manual refers to the Aman-
[email protected]p system to make reading about the
system easier. Because of the name Amanda, the
system is also referred to as “she.”
caller Someone who calls into Amanda. A caller often ob-
tains information, leaves a message for someone,
and/or provides information. Because Amanda is
referred to as “she,” callers and usersare referred to
as “he.”
user Someone with an extension that Amanda transfers
calls to and/or stores messages for. A user can ac-
cess Amanda to play, delete, and send messages as
well as set personal options such as Do Not Disturb.

Contents
Copyright and Trademark Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Limited Warranty on Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Chapter 1
Installing Amanda Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installing Amanda Messenger and Amanda Dialer . . . . . . . . . . . . . . . . . . . . . . . 1
Installing Amanda Fax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
In Windows 3.11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
In Windows 95 or 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 2
Using Amanda Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Logging On to Amanda Voice Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Logging Back On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
More Than One Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Changing Your Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Message Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Understanding Information Columns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Resizing and Reordering Columns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Sorting Rows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting Up Amanda Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting Play/Record Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Converting from Stereo to Mono . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Being Notified about New Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Displaying Mailbox Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Saving New Messages Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Prompt to Empty Trash Bin on Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

vi Using [e-mail]/DOS Workstation Features
Managing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Playing or Viewing a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Saving a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Deleting a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Composing a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using Message Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Forwarding a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Replying to a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Managing Fax Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Managing Mailing Lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Viewing Message Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Controlling Call Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Changing Basic Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Managing Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Preparing for Waiting Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Managing a Call after Minimal Preparation . . . . . . . . . . . . . . . . . . . . 40
Managing Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Controlling the RNA Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Controlling the Busy Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Playing a Greeting or Name and Extension Recording. . . . . . . . . . . . 45
Recording a Greeting or Name and Extension Recording. . . . . . . . . . 46
Importing a Greeting or Name and Extension Recording. . . . . . . . . . 47
Naming an RNA Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Viewing General Mailbox Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Managing Guests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
System menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Edit menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
View menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Messages menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Play menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Fax menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Options menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Window menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Help menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using Toolbar Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using Player Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

vii
Chapter 3
Using Amanda Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Starting and Exiting Amanda Dialer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Setting Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Dialing Numbers from Windows Applications . . . . . . . . . . . . . . . . . . . . . . . . . 63
With Windows 3.11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
With Windows 95 or 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Chapter 4
Using Amanda Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Introducing Amanda Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Sending a Fax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Saving a Fax as a File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Sending a Fax Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Caveats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

viii Using [e-mail]/DOS Workstation Features

Chapter 1
Installing Amanda Clients
Installing Amanda Messenger and Amanda
Dialer
The Amanda Messenger and Amanda Dialer applications must be installed
on each user’s workstation. They can be installed from a network drive if
your Amanda system administrator or your network administrator copies the
files on the User Clients disk to a network location. They run on Windows
3.11, Windows 95, 98, NT, or 2000.
To install Amanda Messenger or Amanda Dialer:
1. Run SETUP.EXE from the User Clients disk or from the location on
your network where the disk has been copied. You can do any of the
following:
• Double-click the name of this file in File Manager (Windows 3.11)
or Explorer (Windows 95).
• Select Run… from File Manager’s File menu or from Windows
95’s Start menu. Then type the path to SETUP.EXE in the text box
or click Browse… to locate SETUP.EXE.
The Setup dialog box appears.
2. Click Continue.
The Installing Amanda Clients dialog box appears.
3. Click Yes.

2 Using Am[email protected]oup/DOS Workstation Features
The Destination Path dialog box appears.
Use the default path (C:\AMACLNTS) for the Amanda Clients or type
(or browse for) another path in the Path text box.
4. Click Continue.
The Destination Group dialog box appears.
5. Use the default group (Amanda) or type a new group name in the Group
text box.
Click Continue.
Installing Amanda Fax
Install Amanda Fax only after you have installed the Amanda Messenger and
Amanda Dialer software. That installation process automatically installs the
SENDFAX.EXE file that is required by Amanda Fax.
In Windows 3.11
To install Amanda Fax in Windows 3.11:
1. From Program Manager’s Main group, double-click the Control Panel
icon.
The Control Panel group appears.
2. Double-click the Printers icon.
The Printers dialog box appears.
3. Click Add>>.
The dialog box expands.
4. In the List of Printers list box, select Install Unlisted or Updated
Printer—if it isn’t already selected.
5. Click Install….

Chapter 1 Installing Amanda Clients 3
The Install Driver dialog box appears.
6. Do one of the following:
• If you are installing from a floppy disk, insert the
[e-mail] User Client floppy disk into a floppy disk
drive. Make sure that the name of the drive containing the floppy
disk appears in the text box. (For example, if you inserted the
floppy disk in the A: drive, A:\ appears in the text box.) Go on to
step 7.
• If you are installing from a network location, click Browse… and
use the Browse dialog box to locate the files from the
[e-mail] User Client disk. (Windows 3.11 is looking
for the directory that stores the OEMSETUP.INF file. Ask your
Amanda system administrator for the exact path to this directory, if
necessary.)
Click OK to return to the Install From Disk dialog box.
7. Click OK to exit from the Install Driver dialog box.
The Add Unlisted or Updated Printer dialog box appears. Its List of
Printers list box should display (and have already selected) Amanda
Fax.
8. Click OK.
The Printers dialog box reappears. The Installed Printers list box should
now include Amanda Fax on LPT1 (or a similar listing).
9. Click Close.
In Windows 95 or 98
To install Amanda Fax in Windows 95:
1. From the Start menu, select Settings then Printers.
The Printers window appears.
2. Double-click the Add Printers icon.

4 Using Am[email protected]oup/DOS Workstation Features
The Add Printer Wizard dialog box appears.
3. Click Next.
4. Select the Local Printer option button—if it is not already selected.
5. Click Next.
6. Click Have Disk…
The Install From Disk dialog box appears.
7. Do one of the following:
• If you are installing from a floppy disk, insert the
[e-mail] User Client floppy disk into a floppy disk
drive. Make sure that the name of the drive containing the floppy
disk appears in the Copy Manufacturer’s Files From text box. (For
example, if you inserted the floppy disk in the A: drive, A:\ appears
in the text box.) Go on to step 8.
• If you are installing from a network location, click Browse… and
use the Open dialog box to locate the files from the
[e-mail] User Client disk. (Windows 95 is looking
for the folder that stores the OEMSETUP.INF file. Ask your
Amanda system administrator for the exact path to this folder, if
necessary.)
Notice that you cannot select a file from this Open dialog box.
_OSETUP.INF appears to be selected, but that is not the case. Win-
dows 95 is concerned only with the selected folder (from which it
automatically selects OEMSETUP.INF—even though that does not
appear to be the case).
Click OK to return to the Install From Disk dialog box.
8. Click OK to exit the Install From Disk dialog box.
The Add Printer Wizard dialog box reappears. Amanda Fax appears in
the Printers list box.
9. Click Next.

Chapter 1 Installing Amanda Clients 5
10. Select the FAX port (or any port other than FILE) from the Available
Ports list box.
NOTE:The port selection is unimportant because Amanda
Faxdoesnotuse aportonthismachine.Yourselection
only affects the icon in the Printers group. Your selec-
tion does NOT affect any other application or printer
configuration.
11. Click Next.
12. You probably do NOT want Amanda Fax as your default printer and
should select the No option button. If you plan to use Amanda Fax as
the default printer, select the Yes option button instead.
13. Click Next.
14. Click Yes to send a test fax page.
15. Click Finish.
The Amanda Fax dialog box appears.
16. Do one of the following:
• To send the test page to your fax machine, select Fax Out then click
OK.
You are asked for your mailbox and security code, then a fax num-
ber.
• To send the test page as a message, select Send to Messenger…
then click OK.
You are asked for your Amanda Messenger mailbox.
Within Amanda Messenger, click the Compose window to make it
active, double-click the fax component to view the page.
17. If the test page is OK, click Yes in answer to the question about that in
the Amanda Fax dialog box.

6 Using Am[email protected]oup/DOS Workstation Features

Chapter 2
Using Amanda Messenger
Logging On to Amanda Voice Server
Amanda Messenger provides a workstation interface for managing
messages. It is easier to use and has more options than are available when
using a touch-tone telephone.
When you start Amanda Messenger, you must log on to the Amanda Voice
Server.
To use Amanda Messenger:
1. Double-click the Amanda Messenger icon. In Windows 95, you can
select Amanda Messenger from the Start menu.
The Messenger Logon dialog box appears.
2. Click Network Settings….
The Network Settings dialog box appears. Its default settings, which are
AMANDASERVER for the Server Name and 0 for Local Area Network
Adapter (LANA), are accurate in most cases. See your system adminis-
trator to be sure.
3. Click OK.
The Messenger Logon dialog box reappears.
4. Type your mailbox in the Mailbox text box.

8 Using Am[email protected]oup/DOS Workstation Features
Your mailbox is probably the same as your extension number, but it
doesn’t have to be. Check with your system administrator to be sure.
5. Type your security code in the Security Code text box.
(This is the same security code that you use to access Amanda over the
telephone.)
6. Click OK.
Amanda Messenger appears. Its main window contains:
Logging Back On
If you lose connection to Amanda Voice Server while you are using Amanda
Messenger, you can log back on without exiting Amanda Messenger.
To log back on to Amanda Voice Server:
• On the System menu, click Log On.
A message indicates that you are logged on or that the server is unavail-
able.
More Than One Logon
Using Amanda Messenger, more than one user can log on to the same
mailbox at the same time—as long as they all know its security code. For
example, if customers who call when all the lines are busy can choose to
leave a message, customer service representatives might all monitor the
mailbox that stores those messages. On busy days, some employees may be
answering calls, while others process the oldest messages that have been left.
New Messages window Lists all unheard messages and any that
were not saved or deleted after having
been heard.
Saved Messages window Lists all previously heard messages.
Trash Bin window Lists all deleted messages.
Message Statistics Displays read-only information about
your mailbox.

Chapter 2 Using Amanda Messenger 9
To prevent others from processing the same messages, employees must
remove messages from the New Messages window as they start to process
them. The supervisor can use Amanda Messenger to monitor that mailbox,
determining how to schedule employees’ time, when to answer messages
along with the others, and so forth.
Changing Your Security Code
As you start Amanda Messenger, you are prompted for your security code.
Amanda Messenger uses that code to log you on to Amanda Voice Server.
Once logged on, you can listen to your messages, send messages, and so
forth.
It is a good idea to change your security code occasionally. You can change
it at any time. Use up to eight digits. Security codes are always numeric so
they can be entered using a touch-tone telephone.
To change your security code:
1. On the Options menu, click Security Code….
The Change Security Code dialog box appears. For security reasons, the
dialog box does not display security codes.
2. Type your current code in the Current Security Code text box.
Asterisks appear as you type.
3. Type the new code in the New Security Code text box.
4. Confirm the new security code by retyping it into the Verify New Secu-
rity Code text box.
Message Windows
The message windows (New Messages, Saved Messages, and Trash Bin) list
messages for each mailbox.

10 Using [e-mail]/DOS Workstation Features
Amanda Messenger puts every incoming message in the New Messages
window. In general, you should use this window only for messages that you
haven’t played or, in the case of fax messages, haven’t viewed. However,
unless new messages are automatically saved, the New Messages window
lists any messages that you have not saved or deleted, regardless of whether
you have played or viewed them. While there are messages in this window,
your message light (if you have one) remains on, so it is important that you
move messages to the Saved Messages or the Trash Bin window. On the
Messages menu, you can click Update Messages to save the messages that
have been listened to or viewed all at once.
The Saved Messages window is for messages you want to keep for a while.
For example, they may contain information you need to get your job done.
Depending on the workstation options you set, Amanda Messenger may
automatically save every new message as you play or view it.
The Trash Bin window lists messages that you no longer want. You put them
there, but, while the messages are still in the Trash Bin window, you can
change your mind and move them to the Saved Messages window.
Unwanted messages are permanently deleted as you exit Amanda
Messenger.
By default, the oldest message is at the top of each list and the newest
message is at the bottom (sorted by date and time).

Chapter 2 Using Amanda Messenger 11
Understanding Information Columns
Each message window contains five columns:
Date Displays the date associated with the message. Depend-
ing on Amanda Voice Server options, it is either the date
the message was recorded or the date the message was
forwarded. This column sorts in ascending (oldest to
newest) order.
From Displays one of the following:
The mailbox and/or name of the Amanda user who is con-
tacting you. What information you see here depends on
the workstation options you have set.
The word “Outside” if the call originated outside the
Amanda system.
This column sorts in alphanumeric order.
Attributes Displays additional message markings: Urgent, Private,
Receipt
Urgent: Indicates that the caller who recorded the mes-
sage marked it urgent.
Private: Indicates that the caller who recorded the mes-
sage marked it private (so it cannot be forwarded).
Receipt: Indicates that the message you sent to a cowork-
er (along with a request for verification) was heard or
viewed.
Thiscolumnsortsfromhighest to lowest: Urgent,Private,
Receipt, none

12 Using [e-mail]/DOS Workstation Features
Resizing and Reordering Columns
You can adjust the width of columns and reorder them for convenience. For
example, you might want the Subject column to be wider and be the third
column.
To adjust a column’s width:
• Position the mouse pointer over the separator to the right of the col-
umn and drag the separator horizontally to change the column’s
width.
This changes the size of the column preceding the separator and the last
column.
To hide a column:
• Position the mouse pointer over the separator to the right of the col-
umn and drag the separator to the left as far as possible.
To hide the last column, widen the second-to-last column.
Length Displays one of the following:
For a one component voice message, displays the total
length in seconds.
For a one component fax message, displays the total num-
ber of pages.
For a multi-component message, displays the total num-
ber of components. A multi-component message can con-
tain both fax and voice messages.
This column sorts in ascending numerical length.
Subject Displays the subject (up to 50 characters) of the message.
To add or edit a subject, do one of the following:
On the Messages menu, click Edit Subject….
Double-click the Subject column for the message.
This column sorts in alphanumeric order.