Amanda [email protected] Version 3.xx Assembly instructions

Installing
[e-mail]
Version 3.xx
Installer’s Guide Edition 7/01

ii Installing [e-mail]
Copyright and Trademark Notices
Copyright 1992–2001 The Amanda Company. All Rights Reserved. This guide and the
software described herein are copyrighted with all rights reserved. No part of this
publication may be reproduced, transmitted, stored in a retrieval system, or translated into
any language in any form by any means without the prior written permission of The
Amanda Company.
Amanda and Amanda@ are registered trademarks and sales trademarks of The Amanda
Company. Other brand names and product names mentioned in this manual are trademarks
or registered trademarks of their respective owners.
Limited Warranty on Software
The Amanda Company warrants the media on which the software is recorded to be free
from defects in materials and faulty workmanship for a period of 90 days from the date the
software is delivered. If a defect in the media should occur during this period, you may
return the media to The Amanda Company and The Amanda Company will replace the
media without charge.
THE AMANDA COMPANY MAKES NO WARRANTIES (OTHER THAN THOSE
SET FORTH ABOVE) TO ANY PERSON OR ENTITY WITH RESPECT TO THE
PRODUCT OR ANY DERIVATIVES THEREOF OR ANY SERVICES OR LICENSES
AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION WARRANTIES OF MERCHANTABILITY, PERFORMANCE,
NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. THE
AMANDA COMPANY WILL NOT BE LIABLE FOR ANY BUG, ERROR,
OMISSION, DEFECT, DEFICIENCY, OR NONCONFORMITY IN ANY SOFTWARE.
THE SOFTWARE IS LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE
ENTIRE RISK AS TO ITS QUALITY AND PERFORMANCE.
IN NO EVENT AND NOTWITHSTANDING ANY DOCUMENT, REPRESENTATION,
OR OTHERWISE, SHALL THE AMANDA COMPANY BE LIABLE TO YOU FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONTINGENT, OR
CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES FROM LOSS OR
CORRUPTION OF DATA, INTERRUPTED USE, LOST PROFITS, COST OF
PROCURING SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE
AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY DEALER HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT
THE AMANDA COMPANY’S LIABILITY ARISING OUT OF CONTRACT,
NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHER LEGAL OR
EQUITABLE THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR
THIS PRODUCT. Any written or oral information or advice given by Amanda Company
dealers, distributors, agents, or employees will in no way increase the scope of this
warranty, nor may you rely on such oral or written communication. Some states do not
allow the exclusion or limitation of implied warranties or liability for incidental or
consequential damages, so the above limitation or exclusion may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. This Agreement shall be governed by the laws of the State of California
without regard to the conflicts of laws or provisions thereof.

iii
Fraudulent Usage Advisory
Although the Amanda software is designed to resist fraudulent usage, including
unauthorized access to a long distance network, no product, including the Amanda
software, is able to prevent such unauthorized usage. The Amanda software is likewise
unable to prevent such uses as may constitute an invasion of privacy or other tort. THE
AMANDA COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST
UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA SYSTEM OR ITS
CAPABILITIES AND HEREBY DISCLAIMS ALL LIABILITY ARISING FROM
SUCH USE. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD THE AMANDA
COMPANY HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF
YOUR LICENSED AMANDA SOFTWARE.
THE AMANDA COMPANY
13765 ALTON PARKWAY, UNIT F
IRVINE, CA 92618
TELEPHONE [phone] FAX [phone]
Conventions
This manual uses the following terminology and conventions:
Amanda The name by which this manual refers to
the [email protected] system to
make reading about the system easier.
Because of the name Amanda, the sys-
tem is also referred to as “she.”
caller Someone who calls into Amanda. A call-
er often obtains information, leaves a
message for someone, and/or provides
information. Because Amanda is re-
ferred to as “she,” callers and users are
referred to as “he.”
user Someonewithan extensionthatAmanda
transfers calls to and/or stores messages
for. A user can access Amanda to play,
delete, and send messages as well as set
personal options such as Do Not Disturb.
fixed-space type This guidedisplays information that you
musttypeandmessagesfrom Amandain
fixed-space type.

iv Installing [e-mail]

Contents
Copyright and Trademark Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Limited Warranty on Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Chapter 1:
Introducing Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
[email protected] Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
General Uses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Purpose of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Customer Service and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
End User Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
System Administration Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Installation Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Application Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Chapter 2:
Installing Your Amanda System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Connecting the Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Attaching a Monitor or a Remote Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Connecting the Monitor and Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Connecting a Remote Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Using a UPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Chapter 3:
Running the Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Running Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Chapter 4:
Defining Dial Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Defining Dial Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Chapter 5:
Defining Tone Patterns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Using GetTones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Using AccuCall Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Chapter 6:
Defining Integration Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Using the Trace File for Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Setting Up the Trace File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Creating Test Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

vi Installing [e-mail]
Running the Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Reading the Trace File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Adding Integration Strings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Using Character Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Running Integration Helper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Placing Test Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Forward from Ring No Answer Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Direct Call Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Forward from Busy Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Chapter 7:
Configuring Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Using This Chapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Using the Questionnaire. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Configuring a New Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Selecting a Type of Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Sharing Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Using Default and Recommended Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Chapter 8:
Faxing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Using This Chapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Using a Fax Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Suggested Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Detecting a Fax Machine Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Modifying the PCPM Tone Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Creating the Hot Box Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Setting the Hot Box Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Sending Faxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Chapter 9:
Using Serial Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Serial Integration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Bellcore Standard SMDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
NEC 2000 and NEC 2400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
AT&T System 75 or Definity-G3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Ericsson MD-110 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Generic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Chapter 10:
Accessing Amanda Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Accessing Amanda from Another Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Setting Up Amanda’s Computer as a Host. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Setting Up the Remote Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Connecting by Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Connecting by Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Chapter 11:
Programming Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Using Tokens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Mailbox Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Success and Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Tracing Token Execution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Kinds of Tokens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Literals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

vii
Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Syntax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Files and Directories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Flow of Control: Branching and Looping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Customizing the Employee Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Translating to Amanda’s Tokens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Token Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Chapter 12:
Programming Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
System Paging of a User for Special Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Translating to Amanda’s Tokens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Result. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Switching and Maintaining Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Using Amanda’s Tokens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Another Consideration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Using Amanda’s Tokens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Order Shipment Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Translating to Amanda’s Tokens:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
One-call and Two-call Faxbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Sending Faxes to Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
One-call Faxback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Two-call Faxback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
IVR and Voice Form Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Making the User Comfortable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Using Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Using Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Making Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Providing Information and Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Using the Telephone Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Choosing Tokens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Using Tokens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Gathering Testing Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Appendix A:
Troubleshooting Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
New Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Resetting a Port from the Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
What to Do When…. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Amanda Does Not Transfer the Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Caller Doesn’t Hear the Busy Message or RNA Greeting . . . . . . . . . . . . . . . .144
Notification Does Not Work Correctly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Host/Remote Programs Do Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Message: RDSP Not Located at Any Interrupt Vector . . . . . . . . . . . . . . . . . .146
System Halts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

viii Installing [e-mail]
Appendix B:
Adding a Voice Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Adding an RDSP/x32 Voice Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
ShowJump Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Installing Voice Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Connecting Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Appendix C:
Configuration Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
General Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Fax Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
Hot Box Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Outdial Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Per Port Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180
Serial Port Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
SMDI Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182
T1/DID Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187

Chapter 1:
Introducing Amanda
Specification
The PC on which your Amanda system is installed has:
• MS-DOS version 6.22 in the directory C:\DOS.
• A 386DX processor running at 40MHz.
• A VGA card.
• 4MB of RAM.
• A 3.5-inch, 1.44MB floppy disk drive and appropriate controller.
• A 540MB IDE hard disk drive with an appropriate IDE controller.
• One or two Rhetorex voice boards.
• COM1, using IRQ 4, and COM2, using IRQ 3, which are available for fax mo-
dems or SMDI integration.
• Modem for remote access using the Host/Remote programs.
NOTE:Within the CMOS settings, all adapter ROM shadowing should be dis-
abled except for system ROM shadowing at address F000. Don’t change
the BIOS configuration without consulting an Amanda Company mar-
keting partner or solution provider or an Amanda Company technical
support representative.
Environmental Requirements
• Locate the unit in an area free of excess moisture, dust, corrosive gases, and chem-
icals.
• Install Amanda securely on a table or desk at least 2 feet (.6 meters) above the
floor or mount the system on a wall.
• Use a properly grounded electrical outlet which is not controlled by a switch.
• Ensure that the operating temperature is 40 to 95 degrees Fahrenheit (2 to 35 de-
grees Centigrade), away from direct sunlight.
• Ensure that the humidity is 15% to 90%, noncondensing.
• For proper ventilation and servicing of the unit, provide at least 1 foot (0.3 meters)
clearance on all sides and above the unit.
Electrical Requirements
The electrical requirements are:
• 90 to 130 VAC, 50 to 60 Hz, 3-prong outlet with separate ground, separately fused
at 15 amps.
• Outlet not controlled by an on/off switch.

2Installing [e-mail]
• Use of electrical line conditioning equipment such as a surge protector and an un-
interruptible power supply (UPS) is strongly recommended.
• Grounding to comply with Underwriters Laboratories (UL) 1459.
[email protected]ce Features
[e-mail] supports:
• 1 telephone switching system
• 4 ports with one voice board; 6 or 8 ports with two boards (by adding a 2-port or
4-port board)
• 2 serial ports
• 99,999 mailboxes, each of which have:
- 3 personal greetings
- 3 personal mailing lists
- 4 notification records
- 10 scheduling records
- 128 messages
• Support for SMDI (a serial interface to your telephone switching system)
• Support for sending and receiving faxes
• Host and remote programs for communicating remotely with the computer run-
ning Amanda
• 33 hours of voice storage
• The Token Programming Language
General Uses
[e-mail] is an automated attendant and voice processing system designed
especially for ease of use and flexibility. As a PC-based product, Amanda takes advantage
of the technical innovations in the personal computer market. In addition, Amanda’s
standard hardware components can be repaired or replaced by any PC service company.
The computer on which Amanda is installed must be used only for Amanda.
Depending on what lines from your telephone switching system are connected to Amanda
and when calls are sent to Amanda to be processed, Amanda can serve you or your
customer in a variety of ways.
Configured as a primary attendant: Amanda answers all your incoming calls on the
lines you designate and allows the callers to direct their calls to a specific person or
department without being placed on indefinite hold. If a specific person is unavailable,
Amanda can take a private message for that person without missing any details.
In this case, the telephone switching system sends all incoming calls to Amanda.
Configured as a secondary attendant: Amanda assists your regular operator when call
volume is heavy, allowing callers to direct their own calls or hold for the operator. Some
companies provide specific incoming lines for Amanda as a backdoor attendant for calls
from vendors, family members, friends, and special clients who prefer to have Amanda
process their calls.

Chapter 1: Introducing Amanda 3
In this case, the telephone switching system sends incoming calls to Amanda only when
the regular operator’s extension is busy or not answered.
Configured as an off-duty attendant: Amanda provides 24-hour access to your
company and its employees when an operator is unavailable.
In this case, the telephone switching system sends all incoming calls to Amanda while the
office is closed.
Configured as a voice messaging center: Amanda takes messages and allows users to
send, store, and forward messages, increasing productivity and enhancing inter-office
communication.
In this case, the telephone switching system transfers any incoming call to Amanda if the
extension being called is busy or not answering.
Configured as an information system: Amanda provides answers to your callers’ most
frequently asked questions (so you can avoid costly interruptions and provide a higher
level of customer service 24 hours a day). Information such as your address, available
hours, directions to your offices, and so forth, might be better handled by Amanda.
Amanda’s serial ports can access databases and other information stored in other
computers, allowing Amanda to give callers information on account balances, train
schedules, and so forth.
In this case, the telephone switching system or even an operator can send incoming calls to
Amanda. Then automatically, or if selected, Amanda plays out the requested information.
Purpose of This Guide
This guide explains how to set up [e-mail] for the first time. It covers:
• Connecting and configuring Amanda to work with your telephone switching sys-
tem
• Configuring Amanda to provide the voice mail services that the owner selects
Customer Service and Support
The Amanda Company provides customer service and support Monday through Friday
from 8:00 A.M. to 8:00 P.M. Eastern Time, except holidays.
Customer Support:
(800) 800–9822
For sales, contact The Amanda Company at the East Coast office.
Dealer Sales:
Telephone: [phone]
Distribution Sales:
Telephone: [phone]
International Sales:
Telephone: [phone]

4Installing [e-mail]
International Support:
Telephone: [phone]
Web Site:
http://www.taa.com
End User Support
End user support covers the actual usage of Amanda through the telephone, such as
picking up messages, sending messages, changing greetings, and using distribution lists.
Registered Amanda sites receive free end user support for the life of their systems. Be sure
to send in your registration card!
System Administration Support
System administration support covers the configuration of Amanda; such as setting up
mailboxes, programming notification, scheduling automatic changes, and creating reports.
Registered Amanda sites receive free system administration support for up to six months
after the installation. Be sure to send in your registration card!
Installation Support
Installation support covers the initial connection of Amanda to a telephone switching
system as well as solutions to problems that occur when the system is reconfigured or
Amanda is upgraded.
The Amanda Company now offers installation support to any dealer who buys a turnkey
system.
Qualified Amanda marketing partners and solution providers, who are in good standing,
receive installation support for any system.
Application Support
Application support covers extended features that can be added to Amanda using
Amanda’s powerful Token Programming Language. The Amanda Company can write
custom applications for you. All Amanda Solution Providers, who are in good standing,
receive application support. Please contact your Amanda sales representative for more
information.

Chapter 2:
Installing Your Amanda System
Installation Checklist
Follow this checklist or use it to verify that you have completed all the necessary steps for
connecting Amanda to the telephone switching system.
Be sure to…
1. Program the telephone switching system for voice mail integration.
2. Connect the line cords from the voice board to the telephone switching system.
3. Connect a monitor and keyboard or a remote computer—if necessary.
4. Run Setup to define Amanda system configuration options.
5. Test each voice board port for answering.
6. Run Setup to identify the PBX, dial codes, and tone patterns.
7. Use the trace file to add integration information to your 1001.PBX file.
Connecting the Ports
The next figure shows you the back of the computer for a four-port system that uses one
four-port voice board. Each board has four RJ-11 connectors providing connection to four
loop-start trunks or station line interfaces.
Com1 VGA
Modem
Com2
Voice Board
Empty Slot
(Upgrade Voice Board)

6Installing [e-mail]
The next figure shows how to connect the telephone switching system to the voice ports
on the computer.
Attaching a Monitor or a Remote Computer
To control and configure [e-mail], you must have one of the following kits
(or its equivalent):
• Video Administration Kit (containing a monitor and a keyboard). This gives you
access to Amanda at any time using the monitor and keyboard.
• Remote Administration Kit (containing a null modem cable and an Amanda Re-
mote Software diskette). You supply another computer, such as a laptop or note-
book. You connect the other computer, referred to as the remote computer,
whenever you need to control Amanda.
Connecting the Monitor and Keyboard
To add a monitor and keyboard:
1. Unpack the keyboard and monitor.
2. Plug the keyboard cable into the keyboard port on the back of the computer.
3. Attach the video signal cable (the end with the D-shell connector) to the VGA video
port on the back of the computer. (Consult the legend sticker on the back of the com-
puter to find the port.)
4. Examine the power cord connector on the monitor. Plug it into either the back of the
computer or a 110 volt outlet as applicable.
Voice Ports
1 & 2
Voice Ports
3 & 4
Phone Switch
Telephone
tline-R.cad

Chapter 2: Installing Your Amanda System 7
5. Plug in the computer and turn it on.
6. Now you can run Setup and other programs, monitor Amanda’s opera-
tion, and so forth.
Connecting a Remote Computer
You can control Amanda from a remote computer by doing all of the
following:
• Connecting the two computer with either a null modem cable or by
means of modems (and, of course telephone lines).
• Running a Host program (either HOST.COM or HOST30.COM) on
Amanda’s computer.
• Running a Remote program (either REMOTE.COM or WIN-
REM.EXE) on the remote computer.
For more details, see “Setting Up the Remote Computer” on page 74.
Using a UPS
The Amanda Company strongly recommends the installation of an
uninterrupted power supply (UPS) with every Amanda system. It provides
clean power to Amanda and keeps the probability of a computer lockup (and
the resulting loss of data or even loss of the system) as low as possible.
According to some reports, power problems are the primary reason why
computers lose data (45.3%). The next closest cause is storm damage at
9.4%. (Human error and sabotage rank eighth with 3.2%.)
According to a Bell Laboratories study entitled “The Quality of US
Commercial AC Power,” the main categories of AC power irregularities
across the nation are sags (or brownouts), power surges, blackouts, and
overvoltages. The best solution is a UPS, which can handle 99.3% of these
power problems.
A UPS is a special type of AC power line conditioner. When compared to
the other devices available, such as surge suppressors, filters, isolation
transformers, tap changing regulators, and voltage regulating transformers,
the UPS is rated highest by Bell Laboratories and is relatively inexpensive.

8Installing [e-mail]
The cost of installing a UPS is nominal when compared to the cost of repairing a damaged
Amanda system or compared to the loss of confidence from callers and internal Amanda
users.
For more information about what causes power irregularities and what damage they can
do to Amanda, call to be faxed Technical Note 10, “The Importance of a UPS.”

Chapter 3:
Running the Setup Utility
Running Setup
You must configure Amanda to work properly with your telephone switching system and
to let Amanda know your customer’s voice mail and other preferences. The Amanda
Company provides the Setup utility to make configuring Amanda easier.
You run Setup to configure dial codes, tone patterns, DTMF integration patterns, and
Amanda’s system configuration options.
To run Setup:
1. If Amanda is running, shut down the Amanda system:
a. Press Alt+S.
b. Type in the password. (The default is AMandA with only the first two and the
last letter capitalized.)
c. Press Enter.
d. Press Y (to confirm the shutdown).
e. Press Y again (to reconfirm).
2. Change to the AMANDA directory—unless you are there already. At the DOS
prompt, type:
CD C:\AMANDA
Then press Enter.
3. Now that the DOS prompt reads C:\AMANDA, type:
SETUP
Then press Enter.
The Amanda Configuration Utility menu appears.
4. From this menu, you define the following for your telephone switching system and
Amanda:
• Telephone System Dial Codes
• Telephone System Tone Patterns
• System Integration Patterns
• System Configuration Options

10 Installing [e-mail]
System Configuration Options contains two sections:
General Configuration Displays dialog boxes that guide you through
the options that are most often changed,
whetherthey appear inthe INSTALL.CFG file
or the Default Template for mailboxes (nor-
mally mailbox 997).
These dialog boxes are explained in “Chapter
7: Configuring Amanda.”
Advanced Configuration Allowsyoutochangeanyconfigurationsetting
in INSTALL.CFG. The options are divided
into categories to make it easier to locate the
options you need to change. The options are
parameter lists. Each option is explained in
“Appendix C: Configuration Reference.”

Chapter 4:
Defining Dial Codes
Defining Dial Codes
To communicate with the telephone switching system, Amanda must know the switching
system’s dial codes.
By default, the 1001.PBX file is used to store dial codes. You can change this if you
choose, but The Amanda Company recommends using 1001.PBX. If you use another
name, do not use any number in the range 1002 to 2001 (reserved by The Amanda
Company).
As part of a new installation, the file 1001.PBX is created for you based on the Panasonic
KX-T308/616/1232 telephone switching system.
NOTE:Instead of using Setup, you can edit your .PBX file in the C:\AMAN-
DA\PBX.DB directory using the JOVE utility. See “Chapter 10: Utili-
ties,” in Administering [e-mail] for information about
JOVE.
To define dial codes:
1. Run Setup as explained in “Running Setup” on page 9.
2. From the Configuration Utility menu, press 1 to select Telephone System Dial Codes.
The Telephone Switch Type screen lists 1001.PBX along with the name of the switch-
ing system it is based on or identifies the switching system as not defined.

12 Installing [e-mail]
3. From the Telephone Switch Type screen, do one of the following:
• If the telephone switching system is the correct one (or if the telephone switching
system is the one you have used in the past—even though it is identified as not
defined):
•Select the file to be edited then press Enter.
Setup displays the dial codes and their descriptions.
• If the telephone switching system is not the one listed:
a. Select one of the .PBX files.
b. Press F2 to display a list of switching systems.
c. Use the arrow keys to select the name of your system or the name of a
system which has codes similar to yours then press Enter.
d. Press Enter again to display the dial codes and their descriptions.
4. To change any dial codes that do not apply to your system:
a. Usethe following DialCodes Tableto understandeach ofthe codes displayed
on the screen.
b. Use the Up Arrow, Down Arrow, Tab, or Enter keys to select the code you
want to change.
c. Type the new code over the current code (if there is one).
(You can also use Backspace, Delete, spacebar, and the Right Arrow and Left
Arrow keys to edit the code.)
d. When you are finished, press F10 to save your changes.
(To return to the Telephone System Dial Codes screen without saving your
changes, press Esc.)
e. Repeat steps A through D for any other codes to be changed.
5. When you have finished defining the dial codes, press Esc to return to the Amanda
Configuration Utility menu.