Amanda Amanda@SOHO Version 3.xx User manual

Telephone Switching
Systems for
AmAndA@SOHO
Version 3.xx
Switching Guide: 7/01 Edition

ii Telelphone Switching Systems for Amanda@SOHO
Copyright and Trademark Notices
Copyright 1992–2001 The Amanda Company, Inc. All Rights Reserved. This guide and
the software described herein are copyrighted with all rights reserved. No part of this
publication may be reproduced, transmitted, stored in a retrieval system, or translated into
any language in any form by any means without the prior written permission of The
Amanda Company, Inc.
Amanda and Amanda@ are registered trademarks and sales trademarks of The Amanda
Company. Other brand names and product names mentioned in this manual are trademarks
or registered trademarks of their respective owners.
Limited Warranty on Software
The Amanda Company, Inc. warrants the media on which the software is recorded to be
free from defects in materials and faulty workmanship for a period of 90 days from the
date the software is delivered. If a defect in the media should occur during this period, you
may return the media to The Amanda Company and The Amanda Company will replace
the media without charge.
THE AMANDA COMPANY MAKES NO WARRANTIES (OTHER THAN THOSE
SET FORTH ABOVE) TO ANY PERSON OR ENTITY WITH RESPECT TO THE
PRODUCT OR ANY DERIVATIVES THEREOF OR ANY SERVICES OR LICENSES
AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION WARRANTIES OF MERCHANTABILITY, PERFORMANCE,
NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. THE
AMANDA COMPANY WILL NOT BE LIABLE FOR ANY BUG, ERROR,
OMISSION, DEFECT, DEFICIENCY, OR NONCONFORMITY IN ANY SOFTWARE.
THE SOFTWARE IS LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE
ENTIRE RISK AS TO ITS QUALITY AND PERFORMANCE.
IN NO EVENT AND NOTWITHSTANDING ANY DOCUMENT, REPRESENTATION,
OR OTHERWISE, SHALL THE AMANDA COMPANY BE LIABLE TO YOU FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONTINGENT, OR
CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES FROM LOSS OR
CORRUPTION OF DATA, INTERRUPTED USE, LOST PROFITS, COST OF
PROCURING SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE
AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY DEALER HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT
THE AMANDA COMPANY’S LIABILITY ARISING OUT OF CONTRACT,
NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHER LEGAL OR
EQUITABLE THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR
THIS PRODUCT. Any written or oral information or advice given by Amanda Company
dealers, distributors, agents, or employees will in no way increase the scope of this
warranty, nor may you rely on such oral or written communication. Some states do not
allow the exclusion or limitation of implied warranties or liability for incidental or
consequential damages, so the above limitation or exclusion may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. This Agreement shall be governed by the laws of the State of California
without regard to the conflicts of laws or provisions thereof.

iii
Fraudulent Usage Advisory
Although the Amanda software is designed to resist fraudulent usage, including
unauthorized access to a long distance network, no product, including the Amanda
software, is able to prevent such unauthorized usage. The Amanda software is likewise
unable to prevent such uses as may constitute an invasion of privacy or other tort. THE
AMANDA COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST
UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA SYSTEM OR ITS
CAPABILITIES AND HEREBY DISCLAIMS ALL LIABILITY ARISING FROM
SUCH USE. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD THE AMANDA
COMPANY HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF
YOUR LICENSED AMANDA SOFTWARE.
THE AMANDA COMPANY
13765 ALTON PARKWAY, UNIT F
IRVINE, CA 92618
TELEPHONE [phone] FAX [phone]

iv Telelphone Switching Systems for Amanda@SOHO

Contents
Copyright and Trademark Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Limited Warranty on Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Chapter 1:
Introducing the Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Using a PBX with Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Identifying the Telephone Switching System. . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Chapter 2:
Programming the AT&T Partner Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Using Amanda as a Primary Automated Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . .3
Using Amanda as a Backup Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Using Amanda as a Voice Messaging Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Programming Hunt Group 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Assigning Extensions to Ring-No-Answer Service. . . . . . . . . . . . . . . . . . . . . . . . . . .5
Setting the Number of Rings for No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Determining When Voice Mail Answers Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Assigning Outside Lines to Hunt Group 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Voice Mail Coverage for Outside Lines (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . .9
Setting Up a Night Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Optional Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Transferring Callers to Other User’s Voice Mail . . . . . . . . . . . . . . . . . . . . . . . .11
Transferring Callers to Your Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Programming a Do Not Disturb Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Using the Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Notification and Integration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Chapter 3:
Programming the AT&T Partner II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Using Amanda as a Primary Automated Attendant. . . . . . . . . . . . . . . . . . . . . . . . . .17
Using Amanda as a Backup Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Using Amanda as a Voice Messaging Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Programming Hunt Group 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Assigning Extensions to Ring-No-Answer Service. . . . . . . . . . . . . . . . . . . . . . . . . .19
Setting the Number of Rings for No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Determining When Voice Mail Answers Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Assigning Outside Lines to Hunt Group 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Voice Mail Coverage for Outside Lines (Optional). . . . . . . . . . . . . . . . . . . . . . . . . .23
Setting Up a Night Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Optional Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Transferring Callers to Other User’s Voice Mail . . . . . . . . . . . . . . . . . . . . . . . .25
Transferring Callers to Your Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Programming a Do Not Disturb Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

vi Telephone Switching Systems for Amanda@SOHO
Using the Template. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Chapter 4:
Programming the Comdial Unisyn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Interfacing with a Voice Mail System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Programming the Unisyn for Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Configuring the Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Setting Up Ringing Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Assigning Voice Mail Ports to a Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Setting Up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Setting Up the Intercom Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Setting Up Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Setting Prime Line Intercom for Voice Mail Ports . . . . . . . . . . . . . . . . . . . . . . . . . .36
Setting Up Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Setting Up Ringing Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Other Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Using Timed Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Using Unanswered Call Transfer Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Using Private Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Programming a Direct Login Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Chapter 5:
Programming the Iwatsu Adix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Entering and Exiting Programming Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Initializing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Using the Telephone Keys and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Setting Up an Iwatsu ADIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Chapter 6:
Programming the NEC Electra, Level I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Programming the Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Programming System Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Programming Night and Day Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Programming Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Chapter 7:
Programming the NEC Electra II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Programming Voice Mail Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Programming the Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Programming a Quick Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Programming the Interior Ring Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Programming Message Waiting Indications (MWI) . . . . . . . . . . . . . . . . . . . . . . . . .61
Programming Telephones to Forward to Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . .62
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Chapter 8:
Programming Panasonic KXTD 1232 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Using a Panasonic Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Getting Ready. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Programming a Panasonic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

vii
Forwarding Calls to Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Chapter 9:
Programming Panasonic DBS 824. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Using the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Programming the Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Using Third-Party Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Programming Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Stopping the Busy Signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Using Amanda as a Primary Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Using Amanda as a Backup Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Programming Each Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
To Use Answer Supervision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
To Use Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
To Use a Voice Mail Message Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
To Use a Voice Mail Transfer Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Chapter 10:
Programming the Samsung DCS 2.2/Compact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Using the Keys on the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Programming MMC: 207. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Programming MMC: 726. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Chapter 11:
Programming the Sprint Protegé CTX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Connecting the Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Initiating Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Getting Around in the Protegé Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Setting Up Voice Mail Port Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Setting Up Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Setting Up Special Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Displaying the Name VMAIL on a Notification . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Programming Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Setting Up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Setting Up the Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Chapter 12:
Programming the Toshiba DK Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Getting Ready. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Coding for the Single-line Station Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Managing Message Waiting Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Managing Voice Mail Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Chapter 13:
Programming the Vodavi DHS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Creating Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Using the Starplus Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Programming Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Information about Prefixes and Suffixes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Information about the Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Forwarding Telephones on No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

viii Telephone Switching Systems for Amanda@SOHO
Speed-dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Using Amanda as a Backup Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Switching between Day and Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Chapter 14:
Programming the WIN 36D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Programming the Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Turning Off the MIT Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Programming Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Programming Voice Mail Extended Inband Signaling . . . . . . . . . . . . . . . . . . . . . .150
Using Amanda as a Primary Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . .151
Making Amanda a Backup Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Making Amanda a Voice Messaging Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Chapter 1:
Introducing the Switches
Using a PBX with Amanda
Amanda@SOHO works with the following telephone switching systems.
Telephone Switching Systems
PBX Number
AT&T Partner Plus 110
AT&T Partner 2 111
Comdial DSU/Unisyn
2-digit extension plan
3-digit extension plan 121
122
Inter-Tel GMX 12/24 140
Iwatsu Adix 8/24 (S/M Series) 150
Iwatsu Adix 16/48 151
NEC Electra, Level I (release 2.00+) 170
NEC Electra II (release 3.00+) 171
Panasonic KXTD 1232 191
Panasonic DBS 192
Samsung DCS 2.2/Compact 220
Sprint CTX/MTX 230
Toshiba DK-8 250
Toshiba DK-16 251
Toshiba DK-16e, DK-40 252
Vodavi Starplus DHS 260
WIN 36D 270
WIN 100D 271

2 Telephone Switchings Systems for Amanda@SOHO
Each chapter in this guide covers either one telephone switching system or one
manufacturer. For some manufacturers that have more than one switching system listed,
each system has its own chapter because the programming is different.
These chapters offer the information needed to program a new system with voice mail. It
does not cover other aspects of programming the system. Nor does it prescribe corrections
to make to previously programmed systems.
Each chapter includes recommendations from dealers and switching system manuals. The
Amanda Company assumes no liability for the accuracy of the information.
Identifying the Telephone Switching System
This guide explains how to:
• Tell Amanda what telephone switching system she will be working with
• Program that telephone switching system to work with Amanda correctly
As the person installing Amanda, you must notify Amanda about the type of telephone
switching system she will be using.
+ + + + enter the Amanda Company number for your PBX +
Amanda repeats your selection as a confirmation.
After selecting a telephone switching system, you can dial to hang up or
enough ’s to return to the administrator menu and select a new set of options, for
example, to designate the operator’s or the fax machine’s extension.
To log into Amanda:
Dial: _______ (Amanda’s number) + + (the mailbox) +
+ security code (initially the same number as the mailbox) +
NOTE:If Amanda asks for a security code immediately (because the telephone
switching system uses an auto-login feature), use:
Dial: _______ (Amanda’s number) + + +
mailbox + + security code +
OR
You can dial the mailbox’s security code (even though Amanda will say it is an in-
valid security code). Then provide the mailbox:
Dial: _______ + security code + + mailbox + +
To log into Amanda from outside of the office:
Dial: _______ (the office number) + + mailbox + + security code +

Chapter 2:
Programming the AT&T Partner Plus
Getting Started
To connect Amanda to the switching system:
1. Run direct wiring from RJ-11 jack (one-pair) on Partner 206 module to RJ-11 jack
(two-pair) on the voice board.
2. Run wiring from 66 block to RJ-11 jack (two-pair) to the Amanda Rhetorex voice
board.
OR
• Use four RJ-11 mounting cords, one cord for each voice mail port. Plug one into
each extension port on the 206 Module.
The 206 Module must be 3.1 or higher in order to turn the message lights on and off
for single-line telephones.
To start programming the AT&T Partner:
•Press .
To exit programming the AT&T Partner:
•Press .
Programming is done only from extension 10 or 11.
Using Amanda as a Primary Automated Attendant
If you are using Amanda as a primary automated attendant, you need to read the following
sections. Many of these sections also apply to using Amanda as a backup attendant or a
voice messaging center; sometimes the settings are identical. Sometimes they are
different. Be sure to use the settings for the primary automated attendant.
Section to read: To program:
Programming Hunt Group 7 #505 Hunt Group Extensions
Assigning Extensions to Ring-
No-Answer Service #310 VMS Cover
Setting the Number of Rings for
No Answer #117 VMS Cover Rings
Determining When Voice Mail
Answers Calls #506 VMS Hunt Delay

4 Telephone Switching Systems for Amanda@SOHO
Using Amanda as a Backup Attendant
If you are using Amanda as a backup attendant, you need to read the following sections.
Many of these sections also apply to using Amanda as a primary automated attendant or a
voice messaging center; sometimes the settings are identical. Sometimes they are
different. Be sure to use the settings for the backup attendant.
Using Amanda as a Voice Messaging Center
If you are using Amanda as a voice messaging center, you need to read the following
sections. Many of these sections also apply to using Amanda as a primary automated
attendant or a backup attendant; sometimes the settings are identical. Sometimes they are
different. Be sure to use the settings for a voice messaging center.
#507 VMS Hunt Schedule
Assigning Outside Lines to Hunt
Group 7 #206 Group Call Distribution
Section to read: To program:
Programming Hunt Group 7 #505 Hunt Group Extensions
Assigning Extensions to Ring-
No-Answer Service #310 VMS Cover
Setting the Number of Rings for
No Answer #117 VMS Cover Rings
Determining When Voice Mail
Answers Calls #506 VMS Hunt Delay
#507 VMS Hunt Schedule
Assigning Outside Lines to Hunt
Group 7 #206 Group Call Distribution
Section to read: To program:
Programming Hunt Group 7 #505 Hunt Group Extensions
Assigning Extensions to Ring-
No-Answer Service #310 VMS Cover
Setting the Number of Rings for
No Answer #117 VMS Cover Rings
Determining When Voice Mail
Answers Calls #506 VMS Hunt Delay
Section to read: To program:

Chapter 2: Programming the AT&T Partner Plus 5
Programming Hunt Group 7
You program Hunt Group 7 for voice mail. It should be a circular hunt group. You
program it identically, regardless of whether Amanda is being used as a primary
automated attendant, a backup attendant, or a voice messaging center. It is a circular hunt
group.
Procedure #505 Hunt Group Extensions lets you assign any number of extensions to a
Hunt Group. The system supports up to seven Hunt Groups, with Hunt Group 7 used
exclusively for voice messaging.
Any number of extensions can be assigned to each Hunt Group.
To assign an extension to Hunt Group 7:
1. Press
2. At the Group: prompt, enter a group number (7 is for voice messaging). For example,
a display similar to the following appears:
Hunt Group 7
Extension:
3. Enter an extension number. For example, to select extension 31, press .
4. To assign the extension, press until you see “1” for assigned to group on
the display.
5. To assign another extension, press or until the extension
number shows on the display. Repeat step 4.
6. Select another procedure or exit programming mode.
EXTRA INFORMATION:
After you assign the extensions associated with the voice messaging system hardware to
Hunt Group 7, you can set the Transfer Return Extension (#306) for those extensions to
extension 10 (or another extension with a person who can assist the caller). See a Partner
manual for details.
Assigning Extensions to Ring-No-Answer Service
Procedure #310 VMS Cover automatically routes an extension’s unanswered intercom,
transferred, and DIL/DID calls to Amanda after a specified number of rings so callers can
leave messages.
#507 VMS Hunt Schedule
Assigning Outside Lines to Hunt
Group 7 #206 Group Call Distribution
Section to read: To program:

6 Telephone Switching Systems for Amanda@SOHO
You program it identically, regardless of whether Amanda is being used as a primary
automated attendant, a backup attendant, or a voice messaging center.
To program voice mail coverage:
1. Press
2. Enter the number of the extension to be covered by Amanda. For example, to program
extension 11, press .
3. To assign Automatic VMS Cover, press until you see “1” for assigned
on the display.
4. To program another extension, press or until the extension
number shows on the display.
5. Select another procedure or exit programming mode.
EXTRA INFORMATION:
To manually change an extension’s VMS Cover state, users can program the VMS Cover
feature on a button with lights. Users can then press the VMS Cover button to activate the
feature (green light on) or deactivate the feature (green light off).
NOTE:If Automatic VMS Cover is assigned at an extension, the green light is
lit automatically after programming the VMS Cover button to indicate
the VMS Cover is currently active. If this is the case, and the VMS Cover
button is pressed, the feature is deactivated. To activate VMS Cover
again, you must press the button.
Automatic VMS Cover also applies to outside calls on lines assigned ownership with Line
Coverage Extension (#208). See “Voice Mail Coverage for Outside Lines (Optional)” on
page 9.
Users with Automatic VMS Cover turned on can activate Do Not Disturb to Send All
Calls immediately to their voice mailbox.
If an extension has Automatic VMS Cover and Call Forwarding active, calls ring at the
forwarding destination; they are not covered by Amanda.
Standard telephones and system telephones without a programmed VMS Cover button
cannot override this feature once it is assigned to an extension.
Setting the Number of Rings for No Answer
Procedure #117 VMS Cover Rings which applies to all system extensions programmed for
VMS Cover, defines the number of times a call rings before it is sent to a user’s voice
mailbox.
Depending on your needs, you can program this procedure identically or differently for a
primary automated attendant, a backup attendant, or a voice messaging center.
(If an extension has VMS Cover or Automatic VMS Cover (#310) active, unanswered
calls to that extension are routed to Amanda after the specified number of VMS Cover
Rings.)

Chapter 2: Programming the AT&T Partner Plus 7
To set the number of times calls ring before being sent to a mailbox:
1. Press
2. Enter a setting (1-9) for the number of rings by pressing or
until the setting you want appears on the display.
If Amanda will be a: Suggested setting:
primary automated attendant 3
backup attendant 3
voice messaging center 3
For example, to set VMS Cover Rings to 3, press or until a
display similar to the following appears:
VMS Cover Rings
3 Rings
3. Select another procedure or exit programming mode.
Determining When Voice Mail Answers Calls
Procedure #506 VMS Hunt Delay and #507 VMS Hunt Schedule to schedule when voice
mail answers calls. You program them differently, depending on whether Amanda is being
used as a primary automated attendant, a backup attendant, or a voice messaging center.
Procedure #506 VMS Hunt Delay determines when outside calls should be answered by
Amanda. You can set the system for either immediate call handling (after the second ring)
or delayed call handling (after the fourth ring). Delayed call handling gives the
receptionist an opportunity to answer calls before they go to Amanda.
Procedure #507 VMS Hunt Schedule determines whether the outside line assigned to
Hunt Group 7 hunt through the VMS Hunt Group all the time, only during Day operation
(Night Service is off), or only during Night operation (Night Service is on).
To schedule voice mail response:
1. Press
2. Press until the appropriate value displays. (Values are “1” for Immedi-
ate and “2” for Delayed.)
If Amanda will be a: This setting must be:
primary automated attendant Immediate
backup attendant Delayed
voice messaging center Delayed
3. Press
4. Press until the appropriate value displays. (Values are “1” for Always,
“2” for Day Only, and “3” for Night Only.)
If Amanda will be a: This setting must be:
primary automated attendant Always
backup attendant Night Only
voice messaging center Night Only

8 Telephone Switching Systems for Amanda@SOHO
5. Select another procedure or exit programming mode.
If you set VMS Hunt Schedule for Day Only or Night Only, you must use Night Service
Button (#503) to program a Night Service button for extension 10. See “Setting Up a
Night Button” on page 9.
Assigning Outside Lines to Hunt Group 7
Use procedure #206 Group Call Distribution to assign all outside lines to Hunt Group 7
(the voice mail hunt group). This provides automated attendant service on these lines. The
outside calls ring directly into the hunt group instead of being answered and transferred by
the receptionist.
You program it identically, regardless of whether Amanda is being used as a primary
automated attendant, a backup attendant, or a voice messaging center.
To set up lines for Group Call Distribution:
1. Press
2. At the Group: prompt, press for voice messaging.
3. At the Line: prompt, enter the desired line number. For example, for line 1, press
.
4. To assign a line or use VMS Line Cover for group 7, press until the
value is “3” for VMS Line Cover.
5. To program another line, press or until the line number
shows on the display. Then repeat step 4.
6. Select another procedure or exit programming mode.
EXTRA INFORMATION:
Hunt Group 7 is used exclusively for the voice messaging system. If you are using a voice
messaging system, you have two Group Call Distribution options:
• Calls can be routed directly to the voice mailbox of a specific user after four rings.
Choose VMS Line Cover (setting 3) for those lines and assign a line owner in the
voice messaging system.
• As a more flexible alternative to the VMS Line Cover setting, you can use Line
Coverage Extension (#208) withVMSCover. Thislets you specifythenumber of
times calls ring—using MVS Cover Rings #117—at the user’s extension before
going to the user’s mailbox. In addition, if the user’s extension has Do Not Disturb
on, calls on the line can go immediately to coverage.
Each outside line can be assigned to only one Hunt Group. The caller hears ringing, which
continues until the call is answered if the Hunt Group receives an outside call and all
members of that Hunt Group are busy (or have Do Not Disturb on).

Chapter 2: Programming the AT&T Partner Plus 9
Voice Mail Coverage for Outside Lines (Optional)
Procedure #208 Line Coverage Extension identifies an extension as the owner of a
specific outside line so that the extension can activate VMS Cover (voice mail coverage)
for that line.
Line Ringing must be set to Immediate Ring or Delayed Ring and Line Access Restriction
(#302) must be set to No Restriction or In Only.
Users with VMS Cover turned on can send all calls immediately to their voice mailbox by
activating Do Not Disturb.
Only one owner can be assigned to a specific line. However, multiple lines can be owned
by the same extension.
This feature provides an alternative method of routing outside calls to the voice messaging
system for Call Answer Service.
To program a line coverage extension:
1. Press
2. Enter the line number. For example, to program line 12, press . Valid line num-
bers range from 01 to 12.
3. Enter the number of the extension to be assigned ownership of the line. Valid exten-
sion numbers range from 10 to 33.
4. Do one of the following:
• To delete the current setting, press Remove.
• To program another line, press or until the line number
shows on the display. then repeat step 3.
5. Select another procedure or exit programming mode.
Setting Up a Night Button
Procedure #503 Night Service Button identifies a button on the system telephone at
extension 10 to be used to turn Night Service on and off. When Night Service is on, all
lines assigned to the telephones of the users in the Night Service Group ring immediately,
regardless of their normal Line Ringing settings.
Night Service is useful if you want telephones to ring after regular business hours. For
example, although Shipping Department workers do not answer calls directly during the
day, you want them to answer incoming calls after hours.
Night Service affects only the extensions identified using Night Service Group Extensions
(#504).
If you program a System Password (#403), the password must be entered when turning
Night Service on or off. In addition, when Night Service is on, users in the Night Service
Groups can dial only numbers on the Emergency Phone Number List (#406) and Marked

10 Telephone Switching Systems for Amanda@SOHO
System Speed Dial Numbers without entering the System Password. Night Service with a
System Password is useful for controlling unauthorized use of telephones after hours.
The status of the Night Service button at extension 10 tells Amanda to operate in day or
night mode.
The Night Service button returns to the status (on or off) that it was in immediately prior
to a power failure or the use of System Reset (#728).
A Night Service must be programmed on the system telephone at extension 10.
Night Service must be programmed on a button with lights. This feature does not work if it
is programmed on a button without lights.
A user in the Night Service Group can receive an after-hours outside call only if it comes
in on a line that is assigned to that user’s telephone. Line assignments for extensions in the
Night Service group can vary from one extension to another.
Dialing restrictions for extensions not in the Night Service Group remain the same as
during normal daytime operation.
If you reassign the Night Service button, it is removed from the button where it was
previously assigned.
To program a Night Service Button at extension 10:
1. Press
2. Do one of the following:
• To assign Night Service to the first available button, press until a
display similar to the following appears:
Night Service Button
1 Assigned - Ext10
• To remove the Night Service button assignment, press until a dis-
play similar to the following appears:
Night Service Button
2 Not Assigned - Ext10
• To assign Night Service to a specific button, press . A display similar to the
following appears:
Night Service Button
3 Select a Button
Then press a programmable button with lights to assign Night Service to that button.
3. Select another procedure or exit programming mode.
4. Label the Night Service button at extension 10.
For more information about #504, #403, and #406, check a Partner manual.

Chapter 2: Programming the AT&T Partner Plus 11
Optional Programming
The next few sections cover transferring callers directly to voice mail, leaving a message
directly as one user for another, and Auto Dialing.
Transferring Callers to Other User’s Voice Mail
The Voice Mailbox Transfer feature (F14) lets a system telephone user transfer a caller
directly to a specific extension’s voice mailbox so the caller can leave a message without
first ringing that extension. This is useful when the user knows that the coworker is away
from the telephone.
You can program a Voice Mailbox Transfer button on a system telephone to transfer a
caller directly to a voice mailbox by pressing the button then dialing the mailbox
subscriber’s extension number.
While a call is being transferred, the caller hears ringing if Ring on Transfer (#119) is
active. If it is not active and the Music On Hold (#602) is active and an audio source is
connected to the system, the caller hears music-on-hold. If neither Ring on Transfer nor
Music On Hold is active, the caller hears silence.
To program a direct transfer to voice mail:
1. Press .
2. Enter the number of the extension to be programmed with this feature.
3. Press a programmable button.
4. Press .
5. Select another procedure or exit programming mode.
To use this feature:
1. From a system telephone, press the programmed button or press .
2. Dial the two-digit extension number (or press an Auto Dial button) of the mailbox
subscriber for whom the caller wants to leave a message.
The caller is routed to the mailbox and hears the recorded greeting for that mailbox.
3. Hang up.
Transferring Callers to Your Voice Mail
The MS Cover feature (F15) lets system telephone users press programmed buttons to turn
VMS cover on and off, routing unanswered intercom and transferred calls for their
extensions to the voice messaging system after the specified number of rings.
You might use this if Amanda were being used as a backup attendant or voice messaging
center.

12 Telephone Switching Systems for Amanda@SOHO
This feature must be programmed on a button with lights. It does not apply to voice-
signaled calls, Voice Interrupt on Busy calls, group calls, forwarded calls, coverage calls,
or transfer-return calls.
To program a direct transfer to voice mail:
1. Press .
2. Enter the number of the extension to be programmed with this feature.
3. Press a programmable button.
4. Press .
5. Select another procedure or exit programming mode.
To use this feature:
1. From a system telephone, press the programmed button to turn VMS Cover on (light
goes on).
2. Press it again to turn it off (light goes off).
If you turn on VMS Cover while a call is ringing, the call is sent immediately to your
voice mailbox. If VMS Cover is already on and a call begins to ring, you can turn on Do
Not Disturb to send that call and any subsequent calls immediately to your voice mailbox.
Programming a Do Not Disturb Button
The Do Not Disturb Button feature (F01) lets a system telephone user press a programmed
button to prevent incoming calls for the extension from audibly alerting (light still
flashes). When Do Not Disturb is on, outside callers hear ringing while inside callers hear
a busy signal. Users with Automatic VMS Cover (#310) Assigned or with VMS Cover
turned on can activate Do Not Disturb to send all calls immediately to their voice mailbox.
This feature requires a button with lights. When the Do Not Disturb feature is on, the light
is also on, indicating that the telephone will not ring.
Use this feature:
• When you do not want calls transferred to you by the Partner Attendant or Aman-
da.
• If you are assigned to a Hunt Group and you leave your desk, so calls to the Hunt
Group will skip your extension and ring immediately at the next available exten-
sion in the group.
• To avoid missing calls when this feature is not needed, turn it off.
To program a Do Not Disturb button:
1. Press .
2. Enter the number of the extension to be programmed with this feature.
3. Press a programmable button with lights.