Amanda [email protected]/Windows Version 3.xx Assembly instructions

Installing
[e-mail]/
Windows
Version 3.xx
Installer’s Guide: 8/15 Edition

ii Installing Amand[email protected]p/Windows
Copyright and Trademark Notices
Copyright 1998–2001 The Amanda Company. All Rights Reserved. This guide and the
software described herein are copyrighted with all rights reserved. No part of this
publication may be reproduced, transmitted, stored in a retrieval system, or translated into
any language in any form by any means without the prior written permission of The
Amanda Company.
Amanda and Amanda@ are registered trademarks and sales trademarks of The Amanda
Company. Other brand names and product names mentioned in this manual are trademarks
or registered trademarks of their respective owners.
Limited Warranty on Software
The Amanda Company warrants the media on which the software is recorded to be free
from defects in materials and faulty workmanship for a period of 90 days from the date the
software is delivered. If a defect in the media should occur during this period, you may
return the media to The Amanda Company and The Amanda Company will replace the
media without charge.
THE AMANDA COMPANY MAKES NO WARRANTIES (OTHER THAN THOSE
SET FORTH ABOVE) TO ANY PERSON OR ENTITY WITH RESPECT TO THE
PRODUCT OR ANY DERIVATIVES THEREOF OR ANY SERVICES OR LICENSES
AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION WARRANTIES OF MERCHANTABILITY, PERFORMANCE,
NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. THE
AMANDA COMPANY WILL NOT BE LIABLE FOR ANY BUG, ERROR,
OMISSION, DEFECT, DEFICIENCY, OR NONCONFORMITY IN ANY SOFTWARE.
THE SOFTWARE IS LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE
ENTIRE RISK AS TO ITS QUALITY AND PERFORMANCE.
IN NO EVENT AND NOTWITHSTANDING ANY DOCUMENT, REPRESENTATION,
OR OTHERWISE, SHALL THE AMANDA COMPANY BE LIABLE TO YOU FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONTINGENT, OR
CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES FROM LOSS OR
CORRUPTION OF DATA, INTERRUPTED USE, LOST PROFITS, COST OF
PROCURING SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE
AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY DEALER HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT
THE AMANDA COMPANY’S LIABILITY ARISING OUT OF CONTRACT,
NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHER LEGAL OR
EQUITABLE THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR
THIS PRODUCT. Any written or oral information or advice given by Amanda Company
dealers, distributors, agents, or employees will in no way increase the scope of this
warranty, nor may you rely on such oral or written communication. Some states do not
allow the exclusion or limitation of implied warranties or liability for incidental or
consequential damages, so the above limitation or exclusion may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. This Agreement shall be governed by the laws of the State of California
without regard to the conflicts of laws or provisions thereof.

iii
Fraudulent Usage Advisory
Although the Amanda software is designed to resist fraudulent usage, including
unauthorized access to a long distance network, no product, including the Amanda
software, is able to prevent such unauthorized usage. The Amanda software is likewise
unable to prevent such uses as may constitute an invasion of privacy or other tort. THE
AMANDA COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST
UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA SYSTEM OR ITS
CAPABILITIES AND HEREBY DISCLAIMS ALL LIABILITY ARISING FROM
SUCH USE. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD THE AMANDA
COMPANY HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF
YOUR LICENSED AMANDA SOFTWARE.
THE AMANDA COMPANY
13765 ALTON PARKWAY, UNIT F
IRVINE, CA 92618
TELEPHONE [phone] FAX [phone]
Conventions
This manual uses the following terminology and conventions:
Assumptions
This guide is written for an installer who is familiar with PCs and understands telephone
switching systems. It assumes that you know something about the following:
• Computer terms, such as serial port, parallel port, and DOS prompt.
• How to safely open a personal computer to install or remove boards.
Forexample,thecomputermustbeturnedoff andyoushould beinan electrostatic
discharge (ESD) safe environment.
• How to identify basic components of a personal computer, for example, mother-
board, I/O controller, video card, I/O ports, modem, and so forth.
• How to connect the monitor, keyboard, and power to the computer.
• How to use DOS commands, such as CD, TYPE, COPY, and EDIT.
• How to get to the CMOS settings and make changes.
Amanda The name by which this manual refers to the
[e-mail]/Windows system to
make reading about the system easier.
caller Someone who calls into Amanda. A caller of-
ten obtains information, leaves a message for
someone, and/or provides information.
user Someone with an extension that Amanda
transfers calls to and/or stores messages for. A
user can access Amanda to play, delete, and
send messages as well as set personal options
such as Do Not Disturb.
fixed-space type This guide displays token programming ex-
amples in fixed-space type.

iv Installing Amand[email protected]p/Windows
• Telephony terms, such as station side, CO, single-line, hunt group, pilot number,
pickupgroup,coveragepath,hookflash,callforwardring-no-answer,call forward
busy, DTMF, and tone patterns.
• The difference between RJ-11 and RJ-14 connectors.
• The difference between the functions of the telephone switching system and
Amanda.
• How to use a butt set or line monitor to observe test calls.
If you are unfamiliar with any of the above, please consider attending one of our regularly
scheduled training seminars. Please contact our sales department for more information on
dates and cost.

Contents
Copyright and Trademark Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Limited Warranty on Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Assumptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Chapter 1:
Introducing Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Upgrade Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
General Uses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Purpose of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Customer Service and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
End User Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
System Administration Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Installation Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Application Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Chapter 2:
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Setting Up Your Turnkey System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Logging On to Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Shutting Amanda Down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Using Setup to Define Codes, Integration Patterns, and Other Parameters. . . . . . . . .7
Using AccuCall Wizard to Create a PCPM Tone Table . . . . . . . . . . . . . . . . . . . . . .19
Setting Up pcANYWHERE Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Running Amanda Server as a Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Attaching Amanda Server to a Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
When Working with a Windows NT or 2000 Domain. . . . . . . . . . . . . . . . . . . .21
When Working with a Windows WorkGroup . . . . . . . . . . . . . . . . . . . . . . . . . .21
Setting Network Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Backing Up the Initial Amanda Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Creating an NT Emergency Repair Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Chapter 3:
Defining Dial Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Defining Dial Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Chapter 4:
Defining Integration Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Using the Trace File for Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Using an Integration Pattern to Capture Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Creating Test Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Running the Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

vi Installing [e-mail]/Windows
Reading the Trace File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Adding Integration Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Using Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Using JOVE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Using Character Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Chapter 5:
Configuring Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Using This Chapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Using the Questionnaire. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Configuring a New Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Using Default and Recommended Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Configuring the Brooktrout Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Chapter 6:
Defining Tone Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Using AccuCall Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
AccuCall Wizard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Training the Brooktrout Voice Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Configuring a Customized Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Configuration Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Pre-Configured Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Using AccuCall for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Starting AccuCall for Windows and Opening a Tone (.TON) File . . . . . . . . . .70
Setting up your Test Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Learning a New Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Testing a Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Adding a Tone Manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Editing a Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Using Your PCPM Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Recording a Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Understanding Call Progress Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Recognizing Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Responding to Incoming Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Chapter 7:
Faxing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Using This Chapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Using a Fax Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Suggested Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Using the BrookTrout TruFax/200 Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Detecting a Fax Machine Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Modifying the PCPM Tone Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Creating the Hot Box Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Setting the Hot Box Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Sending Faxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Chapter 8:
Using Serial Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Serial Integration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Bellcore Standard SMDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
NEC 2000 and NEC 2400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
AT&T System 75 or Definity-G3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Ericsson MD-110 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Generic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

vii
Chapter 9:
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Configuring Types of Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Telephone Line Options Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Sharing Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Queuing Unanswered and Busy Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Chapter 10:
Programming Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Using Tokens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Mailbox Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Success and Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Tracing Token Execution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Kinds of Tokens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Literals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Syntax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Files and Directories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Flow of Control: Branching and Looping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
T1 Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Customizing the Employee Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Translating to Amanda’s Tokens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Token Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Chapter 11:
Programming Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
System Paging of a User for Special Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Translating to Amanda’s Tokens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Result. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
Switching and Maintaining Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
Using Amanda’s Tokens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
Another Consideration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
Using Amanda’s Tokens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Retrieving Order Shipment Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Translating to Amanda’s Tokens:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
Allowing One-call and Two-call Faxbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
Sending Faxes to Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
One-call Faxback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Two-call Faxback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
Using IVR and Voice Form Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
Making the User Comfortable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
Using Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
Using Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
Making Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Providing Information and Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

viii Installing [e-mail]/Windows
Using the Telephone Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180
Choosing Tokens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
Using Tokens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
Gathering Testing Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182
Chapter 12:
Installing the Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Introducing the Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Installing the Administrative Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Adding Client Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187
Reviewing Client Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188
Chapter 13:
Configuration Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
Global Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
Per Port Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219
Telephone Switch Integration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220
Serial Port Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221
SMDI Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222
Fax Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224
Hot Box Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228
Outdial Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228
Appendix A:
Troubleshooting Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229
New Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229
What to Do When…. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229
Amanda Does Not Transfer the Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229
Caller Doesn’t Hear the Busy Message or RNA Greeting . . . . . . . . . . . . . . . .230
Notification Does Not Work Correctly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231
Pager Company Appears Not to Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .232
Appendix B:
Troubleshooting the Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233
NIC Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233
Common Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233
Appendix C:
Installing RDSP/x32 Boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
ShowJump Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
Configuring RDSP/x32 Voice Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236
Installing Voice Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238
Connecting Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239
Appendix D:
Installing RDSP/RTNI Boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242
ShowJump Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242
Configuring an RDSP/x000 Voice Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242
Understanding MVIP Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244
Configuring MVIP Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244
Configuring the MVIP Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245
Configuring the Base I/O Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246
Configuring an RTNI-xATI Voice Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

ix
Configuring the MVIP Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248
Configuring the Base I/O Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .249
Configuring the Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250
Physical Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250
Installing the Boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251
Installing the MVIP Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .252
Configuring Amanda to Use the ATI Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .252
Appendix E:
Other Cards and Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .253
Installing a LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .253
Using a UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .254
Appendix F:
Installing Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255
Installing NT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .256
Modifying Boot.ini. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258
Configuring the Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259
Maximizing Throughput. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259
Installing Windows NT Service Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .260
Reinstalling the Brooktrout Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .260
Installing Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .271
Setting Up pcANYWHERE Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276
Installing the Hard Lock Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277
Installing the Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279

x Installing Am[email protected]roup/Windows

Chapter 1:
Introducing Amanda
Specification
The PC on which your Amanda system is installed has:
• Windows NT Server 4.0 with NT Service Pack 3 or higher or Windows 2000 Pro.
• A Pentium-class processor running at a minimum of 200MHz.
• A VGA card.
• A minimum of 64MB of RAM.
• A 3.5-inch, 1.44MB floppy disk drive and appropriate controller.
• An IDE hard diskdrive with an access time of less than 14ms and appropriate IDE
controller.
•ACD-ROMdrive.
• No LPT2 port (if disabled, it must be non-interfering).
• To operate Amanda as a voice server over a network, you need a LAN that is not
at I/O 300-310.
• Ten clients connections for Amanda clients such as Amanda Administrator and
Amanda Messenger.
(You can purchase a Client Connection Bank (CCB) to activate additional clients.)
Amanda can run with any of the following voice boards:
• Brooktrout1232, 432, 2132, and 4132 voice boards
• Brooktrout TR1100 board (for 24 or 48 ports)
• A Brooktrout RDSP/x0000 with any of the following:
• An analog telephony interface using the Brooktrout RTNI-xATI board
• A digital telephony interface using the Brooktrout RTNI-2T1 board
• A digital telephone interface using a Brooktrout E1 board
• Vantage Volare board (with international approval and full rotary detection)
• Vantage PCI/4L and the Vantage PCI/8L boards from the Vantage PCI Series
[e-mail]/Windows can support 72 ports.
NOTES:This book contains no information about E1 boards and configuring
Amanda to use them. Contact The Amanda Company for more informa-
tion.
1. Brooktrout uses Rhetorex technology.

2 Installing Amand[email protected]p/Windows
[e-mail]/Windows can support as many as 12 industrial-strength fax ports
using Brooktrout TruFax/200 boards. Each board is a two-port ISA board. Its driver
supports up to 6 boards. With fax modems, [e-mail]/Windows can support
four fax ports. The user of TruFax/200 boards and fax modems is mutually exclusive. You
can use only one of the two.
Environmental Requirements
• Locate the unit in an area free of excess moisture, dust, corrosive gases, and chem-
icals.
• Install Amanda securely on a table or desk at least 2 feet (.6 meters) above the
floor.
• Use a properly grounded electrical outlet which is not controlled by a switch.
• Ensure that the operating temperature is 40 to 95 degrees Fahrenheit (2 to 35 de-
grees Centigrade), away from direct sunlight.
• Ensure that the humidity is 15% to 90%, noncondensing.
• For proper ventilation and servicing of the unit, provide at least 1 foot (0.3 meters)
clearance on all sides and above the unit.
Electrical Requirements
• 90 to 130 VAC, 50to 60 Hz, 3-prong outlet withseparate ground, separately fused
at 15 amps.
• Outlet not controlled by an on/off switch.
• Use of electrical line conditioning equipment such as a surge protector and an un-
interruptible power supply (UPS) is strongly recommended.
• Grounding to comply with Underwriters Laboratories (UL) 1459.
Upgrade Issues
If you are upgrading from a previous release of [e-mail]/Windows, see the
readme.txt file on your installation CD for detailed information about changes you may
need to make to your system.
General Uses
[e-mail]/Windows is an automated attendant and voice processing system
designed especially for ease of use and flexibility. As an NT-based product, Amanda takes
advantage of the technical innovations in the personal computer market. In addition,
Amanda’s standard hardware components can be repaired or replaced by any PC service
company. The computer on which Amanda is installed must be used only for Amanda.
Depending on what lines from your PBX are connected to Amanda and when calls are
sent to Amanda to be processed, Amanda can serve you or your customer in a variety of
ways.
Configured as a primary attendant: Amanda answers all your incoming calls on the
lines you designate and allows the callers to direct their calls to a specific person or
department without being placed on indefinite hold. If a specific person is unavailable,
Amanda can take a private message for that person without missing any details.
In this case, the telephone switching system sends all incoming calls to Amanda.

Chapter 1: Introducing Amanda 3
Configured as a secondary attendant: Amanda assists your regular operator when call
volume is heavy, allowing callers to direct their own calls or hold for the operator. Some
companies provide specific incoming lines for Amanda as a backdoor attendant for calls
from vendors, family members, friends, and special clients who prefer to have Amanda
process their calls.
In this case, the telephone switching system sends incoming calls to Amanda only when
the regular operator’s extension is busy or not answered.
Configured as an off-duty attendant: Amanda provides 24-hour access to your
company and its employees when an operator is unavailable.
In this case, the telephone switching system sends all incoming calls to Amanda while the
office is closed.
Configured as a voice messaging center: Amanda takes messages and allows users to
send, store, and forward messages, increasing productivity and enhancing inter-office
communication.
In this case, the telephone switching system transfers any incoming call to Amanda if the
extension being called is busy or not answering.
Configured as an information system: Amanda provides answers to your callers’ most
frequently asked questions (so you can avoid costly interruptions and provide a higher
level of customer service 24 hours a day). Information such as your address, available
hours, directions to your offices, and so forth, might be better handled by Amanda.
Amanda’s serial ports can access databases and other information stored in other
computers, allowing Amanda to give callers information on account balances, train
schedules, and so forth.
In this case, the telephone switching system or even an operator can send incoming calls to
Amanda. Then automatically, or if selected, Amanda plays out the requested information.
Purpose of This Guide
This guide explains how to set up [e-mail]/Windows for the first time. This
guide covers:
• Connecting and configuring Amanda to work with your telephone switching sys-
tem
• Configuring Amanda to provide the voice mail services that the owner selects
Customer Service and Support
The Amanda Company provides customer service and support Monday through Friday
from 8:00 A.M. to 8:00 P.M. Eastern Time, except holidays.
Customer Support:
(800) 800–9822
For sales, contact The Amanda Company at the East Coast office.
Dealer Sales:
Telephone: [phone]

4 Installing Amand[email protected]p/Windows
Distribution Sales:
Telephone: [phone]
International Sales:
Telephone: [phone]
International Support:
Telephone: [phone]
Web Site:
http://www.taa.com
End User Support
End user support covers the actual usage of Amanda through the telephone, such as
picking up messages, sending messages, changing greetings, and using distribution lists.
Registered Amanda sites receive free end user support for the life of their systems. Be sure
to send in your registration card!
System Administration Support
System administration support covers the configuration of Amanda; such as setting up
mailboxes, programming notification, scheduling automatic changes, and creating reports.
Registered Amanda sites receive free system administration support for up to six months
after the installation. Be sure to send in your registration card!
Installation Support
Installation support covers the initial connection of Amanda to a telephone switching
system as well as solutions to problems that occur when the system is reconfigured or
Amanda is upgraded.
The Amanda Company also offers installation support to any dealer who buys a turnkey
system.
Qualified Amanda marketing partners and solution providers, who are in good standing,
receive installation support for any system.
Application Support
Application support covers extended features that can be added to Amanda using
Amanda’s powerful Token Programming Language. The Amanda Company can write
custom applications for you. All Amanda Solution Providers, who are in good standing,
receive application support. Please contact your Amanda sales representative for more
information.

Chapter 2:
Getting Started
Setting Up Your Turnkey System
This document outlines the procedures you must perform to set up your new
[e-mail]/Windows voice server for use at a given site. While much of the
configuration was done for you before the turnkey system was shipped, you, the network
administrator, and the Amanda administrator must configure a number of site-specific
options after removing the voice server from its box.
Logging On to Amanda
Amanda runs as a service at startup. You log on so that you can run the Setup utility, etc.
To start the computer and log on:
1. Turn on the computer.
The Windows NT or 2000 operating system starts. Eventually the Begin Logon dialog
box tells you to press Ctrl+Alt+Delete to log on.
2. Press Ctrl+Alt+Delete to log on.
The Logon Information dialog box appears.
3. The logon name should default to Administrator. If not, type it in.
4. Type the password, which is AMandA, spelled exactly as shown here.
5. Click OK.
To confirm that your server is running as a Windows NT Service:
1. From the Start menu, select Start⇒Settings⇒Control Panel.
2. From the Control Panel window, select Services.
The Services dialog opens.
3. Scroll to locate Amanda in the Service list box.
The Status list indicates “started” and the Startup list is “Automatic.”

6 Installing Amand[email protected]p/Windows
To confirm that your server is running as a Windows 2000 Service:
1. From the Start menu, select Start⇒Settings⇒Control Panel⇒Administrative
Tools⇒Services.
The Services window appears. It has toolbar buttons for Start and Stop that look like
the play and stop buttons on a tape player.
2. Select Amanda in the Service list box.
3. Click the Start button.
To check Amanda’s service properties:
• Within the Service Control Panel, double-click Amanda.
The Amanda Properties dialog box appears.

Chapter 2: Getting Started 7
Shutting Amanda Down
To stop running your server as an NT Service (this shuts Amanda down):
1. From the Control Panel, select Services.
The Services dialog appears.
2. Scroll and select Amanda in the Service list box.
3. Click Stop.
If the server fails for any reason at step 3 above, the error messages are displayed in the
Event Viewer application log.
To view the Windows NT service in the Application Log:
1. From the Start menu, select Start⇒Programs⇒Administrative Tools
(Common)⇒Event Viewer.
The Event Viewer window appears.
2. On the Log menu, click Application.
The Event Viewer Application Log window displays service information entries.
3. Double-click an entry to view the Event Detail dialog.
To stop running your server as a Windows 2000 Service (this shuts Amanda down):
1. From the Start menu, select Start⇒Settings⇒Control Panel⇒Administrative
Tools⇒Services.
The Services dialog appears.
2. Select Amanda in the Service list box.
3. Click Stop.
Using Setup to Define Codes, Integration
Patterns, and Other Parameters
You must configure Amanda to work properly with your telephone switching system and
to let Amanda know your customer’s voice mail and other preferences. The Amanda
Company provides the Setup utility to make configuring Amanda easy.
You run Setup to configure dial codes, DTMF integration patterns, and Amanda’s system
configuration parameters. This section explains how to navigate from one tab to another,
setting options correctly.
You can use the Setup utility while the Amanda system is running, but your changes do
not go into effect until the next time you start Amanda.

8 Installing Amand[email protected]p/Windows
To run the Setup utility:
1. From the Start menu, select Start⇒Programs⇒Amanda Server⇒Setup.
The Amanda Setup dialog box opens, displaying the Global Settings parameters.
To define global settings:
NOTE:See “Chapter 5: Configuring Amanda” for more information.Use
the First Use Questionnaire to determine what configuration options
must be set.
a. Scroll the list box until you see the parameter you want to change.
b. When you select the parameter from the list box, the lower portion of the di-
alog box changes to a description of the parameter as help in setting it. Other
changes are because of the parameter’s type.
If the parameter is a Boolean, you select a True or False option button.
If the parameter has a few predefined values, you select from a list box of those
settings.

Chapter 2: Getting Started 9
You click the triangular button to see the possible settings:
If the parameter is a number, you usually use a spin box to select the setting.
Clicking the upper triangular button raises the number. Clicking the lower button
reduces the number.
Sometimes a number is one of a set of predefined values and appears in a list box.
If the parameter can take any number of alphanumeric settings, you type the set-
ting into a text box.
If you place the mouse cursor over a box’s label, such as Value, and waiting a
couple of seconds, the Setup utility displays helpful information.
You scroll the Tab bar, initialing by clicking the triangular button at the right end
of the Tab bar.

10 Installing [e-mail]/Windows
Depending what tab is selected the triangular button can appear at either or both
ends.
c. When you are finished, click Apply (and another tab) or OK (to exit and save
your changes).
Global settings are stored in the install.cfg file.
To define per-port settings:
See “Per Port Settings” on page 219 for an explanation of the per-port parameters.
a. Select the Per Port Settings tab.
b. Select the parameter you need from the parameter list box.
c. Select a value, often a mailbox number, for each port.
This dialog displays the maximum number of ports that the Amanda system can
support. You only need to set the ports that you use.
d. When you are finished, click Apply (and another tab) or OK (to exit).
Per port settings are stored in the install.cfg file.