Amanda [email protected]/DOS Version 7.xx Assembly instructions

Installing
[e-mail]/
DOS
Version 7.xx
Designed for
Installer’s Guide Edition 12/01/01

ii Installing Amand[email protected]/DOS
Copyright and Trademark Notices
Copyright 1992–2002 The Amanda Company. All Rights Reserved. This
guide and the software described herein are copyrighted with all rights
reserved. No part of this publication may be reproduced, transmitted, stored
in a retrieval system, or translated into any language in any form by any
means without the prior written permission of The Amanda Company.
Amanda and Amanda@ are registered trademarks and sales trademarks of
The Amanda Company. Norstar is a trademark of Northern Telecom. The
Amanda Company is not affiliated with Northern Telecom in any way. Other
brand names and product names mentioned in this manual are trademarks or
registered trademarks of their respective owners.
Limited Warranty on Software
The Amanda Company warrants the media on which the software is recorded
to be free from defects in materials and faulty workmanship for a period of
90 days from the date the software is delivered. If a defect in the media
should occur during this period, you may return the media to The Amanda
Company and The Amanda Company will replace the media without charge.
THE AMANDA COMPANY MAKES NO WARRANTIES (OTHER
THAN THOSE SET FORTH ABOVE) TO ANY PERSON OR ENTITY
WITH RESPECT TO THE PRODUCT OR ANY DERIVATIVES
THEREOF OR ANY SERVICES OR LICENSES AND DISCLAIMS ALL
IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION
WARRANTIES OF MERCHANTABILITY, PERFORMANCE,
NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR
PURPOSE. THE AMANDA COMPANY WILL NOT BE LIABLE FOR
ANY BUG, ERROR, OMISSION, DEFECT, DEFICIENCY, OR
NONCONFORMITY IN ANY SOFTWARE. THE SOFTWARE IS
LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE ENTIRE
RISK AS TO ITS QUALITY AND PERFORMANCE.
IN NO EVENT AND NOTWITHSTANDING ANY DOCUMENT,
REPRESENTATION, OR OTHERWISE, SHALL THE AMANDA
COMPANY BE LIABLE TO YOU FOR DIRECT, INDIRECT, SPECIAL,

iii
INCIDENTAL, CONTINGENT, OR CONSEQUENTIAL DAMAGES,
INCLUDING DAMAGES FROM LOSS OR CORRUPTION OF DATA,
INTERRUPTED USE, LOST PROFITS, COST OF PROCURING
SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE
AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY
DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. YOU AGREE THAT THE AMANDA COMPANY’S
LIABILITY ARISING OUT OF CONTRACT, NEGLIGENCE, STRICT
LIABILITY, WARRANTY, OR OTHER LEGAL OR EQUITABLE
THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR
THIS PRODUCT. Any written or oral information or advice given by
Amanda Company dealers, distributors, agents, or employees will in no way
increase the scope of this warranty, nor may you rely on such oral or written
communication. Some states do not allow the exclusion or limitation of
implied warranties or liability for incidental or consequential damages, so
the above limitation or exclusion may not apply to you. This warranty gives
you specific legal rights, and you may also have other rights which vary
from state to state. This Agreement shall be governed by the laws of the
State of California without regard to the conflicts of laws or provisions
thereof.
Fraudulent Usage Advisory
Although the Amanda software is designed to resist fraudulent usage,
including unauthorized access to a long distance network, no product,
including the Amanda software, is able to prevent such unauthorized usage.
The Amanda software is likewise unable to prevent such uses as may
constitute an invasion of privacy or other tort. THE AMANDA COMPANY
MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST
UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA
SYSTEM OR ITS CAPABILITIES AND HEREBY DISCLAIMS ALL
LIABILITY ARISING FROM SUCH USE. YOU AGREE TO
INDEMNIFY, DEFEND, AND HOLD THE AMANDA COMPANY
HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF
YOUR LICENSED AMANDA SOFTWARE.

iv Installing Amand[email protected]/DOS
THE AMANDA company
13765 ALTON PARKWAY, UNIT F
IRVINE, CA 92618
TELEPHONE [phone] FAX [phone]
Conventions
This manual uses the following terminology and conventions:
Assumptions
This guide is written for an installer who is familiar with PCs and
understands telephone switching systems. It assumes that you know
something about the following:
• How to safely open a personal computer to install or remove boards.
For example, the computer must be turned off while you are install-
ing and removing boards.
Amanda The name by which this manual refers to the
[email protected]/DOS system to make
reading about the system easier. Because of
the name Amanda, the system is also referred
to as “she.”
caller Someone who calls into Amanda. A caller of-
ten obtains information, leaves a message for
someone, and/or provides information. Be-
cause Amanda is referred to as “she,” callers
and users are referred to as “he.”
user Someone with an extension that Amanda
transfers calls to and/or stores messages for. A
user can access Amanda to play, delete, and
send messages as well as set personal options
such as Do Not Disturb.
fixed-space type This guide displays information that you must
type and messages from Amanda in fixed-
space type.

v
• Computer terms, such as serial port, parallel port, and DOS prompt.
• How to identify basic components ofa personal computer, for exam-
ple, motherboard, I/O controller, video card, I/O ports, modem, and
so forth.
• How to connect the monitor, keyboard, and power to the computer.
• How to use DOS commands, such as CD, TYPE, COPY, and EDIT.
• How to get to the CMOS settings and make changes.
• Telephony terms, such as station side, CO, single-line, hunt group,
pilot number, pickup group, coverage path, hookflash, call forward
ring-no-answer, call forward busy, DTMF, and tone patterns.
• The difference between RJ-11 and RJ-14 connectors.
• The difference betweenthe functions of the telephone switching sys-
tem and Amanda.
• How to use a butt set or line monitor to observe test calls.
If you are unfamiliar with any of the above, please consider attending one of
our regularly scheduled training seminars. Please contact our sales
department for more information on dates and cost.
Depending on how you purchased our product or what voice boards you are
installing, parts of this guide may not pertain to you. For example, if you
purchased a turnkey solution comprised of Amanda preloaded onto a PC,
you can skip all sections regarding the system requirements and the
installation of the voice boards and Amanda software.

vi Installing Amand[email protected]/DOS

Contents
Copyright and Trademark Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Limited Warranty on Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Assumptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Chapter 1:
Introducing Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Computer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
KSU Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General Uses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Purpose of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Customer Service and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
End User Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
System Administration Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installation Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Application Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 2:
Installing Amanda Company Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using an Amanda Company Board with a KSU and Amanda . . . . . . . . . . . . . . 9
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Background Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Configuring the Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Running Advisor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
A Typical Board Arrangement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing the Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

viii Installing Aman[email protected]up/DOS
Connecting the Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting the Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 3:
Programming Your KSU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Selecting a KSU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Setting Up the KSU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Starting and Ending Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using the Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the Programming Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Chapter 4:
Other Cards and Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Installing a LAN Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Using a UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Chapter 5:
Installing Amanda Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Running the Installation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Updating Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Chapter 6:
Defining Tone Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using Tone Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Defining Tones with SmartCall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Reasons for Multiple Results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Chapter 7:
Defining Integration Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Selecting a PBX File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Using Character Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Chapter 8:
Configuring Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Using This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Configuring Amanda for Your KSU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Using the Questionnaire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Running Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Configuring a New Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Using Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

ix
Using Default and Recommended
Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Creating Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Selecting a Transfer Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Sharing Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Identifying Incoming CO Lines by Name . . . . . . . . . . . . . . . . . . . . . . . . 122
Using the box_grt Configuration Option . . . . . . . . . . . . . . . . . . . . . . . . . 128
Using Multiple Employee Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Using Multiple Direct Messaging Mailboxes. . . . . . . . . . . . . . . . . . . . . . 129
Using the Correct 1001.PBX File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Chapter 9:
Faxing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Using This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Using a Fax Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Suggested Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Detecting a Fax Machine Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Modifying the PCPM Tone Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Creating the Hot Box Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Setting the Hot Box Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Sending Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Chapter 10:
Accessing Amanda Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Accessing Amanda from Another Computer. . . . . . . . . . . . . . . . . . . . . . . . . . 143
Setting Up Amanda’s Computer as a Host . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Setting Up the Remote Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Connecting by Null Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Connecting by Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Chapter 13:
Installing the Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Installing from Various Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Installing from a File Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Installing from a Floppy Drive on Windows 3.11 . . . . . . . . . . . . . . . . . . 152
Installing from a Floppy Drive on Windows 95. . . . . . . . . . . . . . . . . . . . 153
Adding Client Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Reviewing Client Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

x Installing Aman[email protected]up/DOS
Chapter 14:
Configuration Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
General Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Fax Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Hot Box Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Network Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Outdial Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Per Port Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Serial Port Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
SMDI Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
T1/DID Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Appendix A:
Troubleshooting Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
New Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Resetting a Port from the Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
What to Do When… . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Amanda Does Not Transfer the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Ports Do Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Caller Doesn’t Hear the Busy Message or RNA Greeting. . . . . . . . . . . . 204
Notification Does Not Work Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Host/Remote Programs Do Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . 206
System Halts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Appendix B:
Troubleshooting the Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
NIC Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Common Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Chapter 1:
Introducing Amanda
Computer Requirements
The PC on which your Amanda system is installed has:
• MS-DOS version 6.22 in the directory C:\DOS.
• A 386DX processor running at 40MHz.
• A VGA card.
• 4MB of RAM.
• A 3.5-inch, 1.44MB floppy disk drive and appropriate controller.
• A 540MB IDE hard disk drive with an appropriate IDE controller.
• Amanda Company voice boards.
• COM1,usingIRQ4,andCOM2, usingIRQ 3. Usethese for any two
of the following:
- A fax modem.
- Future expansion (such as SMDI).
- A direct serial connection (via null modem cable) for use with the
Host/Remote programs.
•NoCOM3.
• COM4, using IRQ 5 and an internal modem, for a modem link that
allows you to use the Host/Remote programs (via telephone line).
NOTE:Within the CMOS settings, all adapter ROM shadowing
should be disabled except for system ROM shadowing at
address F000. Don’t change the BIOS configuration with-
out consulting an Amanda Company marketing partner or
solution provider or an Amanda Company customer sup-
port representative.

2 Installing [e-mail]/DOS
Environmental Requirements
• Locate the unit in an area free of excess moisture, dust, corrosive
gases, and chemicals.
• Install Amanda securely on a table or desk at least 2 feet (.6 meters)
above the floor.
• Use a properly grounded electrical outlet which is not controlled by
a switch.
• Ensure that the operating temperature is 40 to 95 degrees Fahrenheit
(2 to 35 degrees Centigrade), away from direct sunlight.
• Ensure that the humidity is 15% to 90%, noncondensing.
• For proper ventilation and servicing of the unit, provide at least 1
foot (0.3 meters) clearance on all sides and above the unit.
Electrical Requirements
• 90 to 130 VAC, 50 to 60 Hz, 3-prong outlet with separate ground,
separately fused at 15 amps.
• Outlet not controlled by an on/off switch.
• Use of electrical line conditioning equipment such as a surge protec-
tor and an uninterruptible power supply (UPS) is strongly recom-
mended.
• Grounding to comply with Underwriters Laboratories (UL) 1459.
KSU Support
Amanda works with the following KSUs:
• 616 DR5 DS
• 824 DR5 DS
•CICSDR1
•MICSR1
Named Norstar Sets are fully supported on the 616, 824, Compact Integrated
Communications System (CICS), and Modular Integrated Communications
System (MICS or 032) Norstar systems. Other models of Norstar (in
particular those available outside the US Domestic market) may or may not
be supported.

Chapter 1: Introducing Amanda 3
The 616 and 824 require DR5 system software. The CICS and MICS require
DR1 software. Norstar “Centrex” and “Centrex Plus” DRs are not supported
at this time. Centrex lines are compatible with Amanda and enhance
operations in some applications. Standard DR5 software supports this
service.
Disconnect Supervision (DS) hardware is required. The Amanda Company
cannot guarantee the correct operation of Amanda on non-DS Norstar
system cabinets. DS hardware provides a “handshake” between the CO and
the Norstar KSU that allows Amanda to use ports more efficiently. This
requirement probably applies to all Norstar proprietary and all third-party
voice messaging systems.
DS hardware is standard on CICS and MICS 032 systems. DS versions of
the 616 and 824 shipped near the end of these products' lives. 616 and 824
cabinets must be clearly labeled “DS.” On the 616, DS appears under the
cover on the label. On the 824, DS appears in the upper right hand corner of
the KSU. Please contact the Amanda Company product manager about any
T1, DID, 0x32R1XL, or custom networking applications.
If you plan to develop fax applications using Amanda, two call fax-on-
demand applications can be created with Amanda fax ports connected
directly to Central Office telephone lines. One call fax-back and fax mail
applications, on the other hand, will require that the fax ports be connected
through the Norstar using Analog Terminal Adapter (ATA) equipment.
An ATA can connect a digital Meridian Norstar telephone port to either of
the following:
• A data communication device, such as a modem or fax machine
• A standard analog voice device, such as a single-line telephone
Contact your Norstar representative about pricing and installation
information.

4 Installing [e-mail]/DOS
General Uses
[e-mail]/DOS is an automated attendant and voice processing
system designed especially for ease of use and flexibility. As a PC-based
product, Amanda takes advantage of the technical innovations in the
personal computer market. In addition, Amanda’s standard hardware
components can be repaired or replaced by any PC service company. The
computer on which Amanda is installed must be used only for Amanda.
Depending on what lines from your PBX are connected to Amanda and when
calls are sent to Amanda to be processed, Amanda can serve you or your
customer in a variety of ways.
Configured as a primary attendant: Amanda answers all your incoming
calls on the lines you designate and allows the callers to direct their calls to a
specific person or department without being placed on indefinite hold. If a
specific person is unavailable, Amanda can take a private message for that
person without missing any details.
In this case, the telephone switching system sends all incoming calls to
Amanda.
Configured as a secondary attendant: Amanda assists your regular
operator when call volume is heavy, allowing callers to direct their own calls
or hold for the operator. Some companies provide specific incoming lines for
Amanda as a backdoor attendant for calls from vendors, family members,
friends, and special clients who prefer to have Amanda process their calls.
In this case, the telephone switching system sends incoming calls to Amanda
only when the regular operator’s extension is busy or not answered.
Configured as an off-duty attendant: Amanda provides 24-hour access to
your company and its employees when an operator is unavailable.
In this case, the telephone switching system sends all incoming calls to
Amanda while the office is closed.

Chapter 1: Introducing Amanda 5
Configured as a voice messaging center: Amanda takes messages and
allows users to send, store, and forward messages, increasing productivity
and enhancing inter-office communication.
In this case, the telephone switching system transfers any incoming call to
Amanda if the extension being called is busy or not answering.
Configured as an information system: Amanda provides answers to your
callers’ most frequently asked questions (so you can avoid costly
interruptions and provide a higher level of customer service 24 hours a day).
Information such as your address, available hours, directions to your offices,
and so forth, might be better handled by Amanda. Amanda’s serial ports can
access databases and other information stored in other computers, allowing
Amanda to give callers information on account balances, train schedules,
and so forth.
In this case, the telephone switching system or even an operator can send
incoming calls to Amanda. Then automatically, or if selected, Amanda plays
out the requested information.
Purpose of This Guide
This guide explains how to set up [e-mail]/DOS for the first
time. This guide covers:
• Connecting and configuring Amanda to work with your telephone
switching system
• Configuring Amanda to provide the voice mail services that the
owner selects

6 Installing [e-mail]/DOS
Customer Service and Support
The Amanda Company provides customer service and support Monday
through Friday from 8:00 A.M. to 8:00 P.M. Eastern Time, except holidays.
Customer Support:
(800) 800–9822
For sales, contact The Amanda Company at the East Coast office.
Dealer Sales:
Telephone: [phone]
Distribution Sales:
Telephone: [phone]
International Sales:
Telephone: [phone]
International Support:
Telephone: [phone]
Web Site:
http://www.taa.com
End User Support
End user support covers the actual usage of Amanda through the telephone,
such as picking up messages, sending messages, changing greetings, and
using distribution lists. Registered Amanda sites receive free end user
support for the life of their systems. Be sure to send in your registration card!
System Administration Support
System administration support covers the configuration of Amanda; such as
setting up mailboxes, programming notification, scheduling automatic
changes, and creating reports. Registered Amanda sites receive free system
administration support for up to six months after the installation. Be sure to
send in your registration card!

Chapter 1: Introducing Amanda 7
Installation Support
Installation support covers the initial connection of Amanda to a telephone
switching system as well as solutions to problems that occur when the
system is reconfigured or Amanda is upgraded.
The Amanda Company now offers installation support to any dealer who
buys a turnkey system.
Qualified Amanda marketing partners and solution providers, who are in
good standing, receive installation support for any system.
Application Support
Application support covers extended features that can be added to Amanda
using Amanda’s powerful Token Programming Language. The Amanda
Company can write custom applications for you. All Amanda solution
providers, who are in good standing, receive application support. Please
contact your Amanda sales representative for more information.

8 Installing [e-mail]/DOS

Chapter 2:
Installing Amanda Company Boards
Using an Amanda Company Board with a
KSU and Amanda
Amanda uses specially designed Amanda Company voice boards when
connected to a Norstar KSU. These boards work with the Norstar KSU
without using external Northern Telecom VMI hardware. They emulate
Norstar M7310 digital telephone sets and permit a direct digital link with
compatible Norstar KSUs. The Amanda Company voice board also provides
more features and better performance because it is entirely digital.
Each board has four RJ-11 connectors, each of which connects to a two-wire
digital Norstar KSU extension. These interfaces provide signaling, audio
interface to the line, and the ability to send and receive messages.
Installation Checklist
Follow this checklist or use it to verify that you have completed all the
necessary steps for connecting Amanda to the telephone switching system.

10 Installing Amand[email protected]/DOS
Be sure to…
1. Program the telephone switching system for voice mail integration.
2. Run The Amanda Company’s Voice Board Advisor program to show
you how to jumper your Amanda Company voice boards for Norstar. (A
separate disk—the Board Advisor disk—contains this program and is
shipped with each Amanda Company voice board.)
3. Configure the boards with shorting jumpersusing the diagrams provided
by Advisor.
4. Turn the computer off and then install the boards.
5. Connect the line cords from voice boards to the telephone switching sys-
tem. (Make sure all the extensions are connected to the board BEFORE
starting Amanda.)
6. Turn the computer back on to install the Amanda software without
errors.
7. Run Setup to define Amanda system configuration options.
Make sure smdi_base_port and cfg_port are set correctly for your sys-
tem. These are Amanda’s Norstar-specific configuration options.
8. Test each voice board port for answering.
9. Amanda’s tone files are preconfigured to work with Norstar KSUs. If
your system does not work well or requires additional tones, run Setup
(and SmartCall) to identify the tone patterns.
Background Information
Each Amanda Company voice board requires eight kilobytes of memory.
Prior to installation, each board must be configured to use a separate memory
area. See “Configuring the Boards” on page 12 for more information.