Amano AMG-7800 Series User manual

AMG-7800 Series
Pay Station
Distributor’s Operations Manual

Amano Cincinnati Inc. reserves the right to make equipment changes and improvements that may
not be reflected in this document. Portions of this document may have been updated to include the
latest hardware or firmware version, if applicable.
We recommend that this document be read in its entirety before any attempt is made to operate
the equipment.
Environmental Safety Notice
This equipment contains two lithium batteries and a pair of lead acid batteries. Do not puncture or
incinerate the batteries. Check with your local waste disposal authorities or environmental agency
for advice on the proper disposal of an expired battery.
Proprietary Notice
This document contains proprietary information and such information may not be reproduced in
whole or in part without written permission from:
Amano Cincinnati, Inc.
140 Harrison Avenue
Roseland, NJ, 07068
For more information about Amano’s complete line of products, visit our web site at:
http://www.amano.com

AMG-7800 Distributor’s Operations Manual i
Table Of Contents
Chapter 1: Introduction .......................................................................................................1-1
Safety..............................................................................................................................1-2
Chapter 2: Specifications....................................................................................................2-1
Cabinet............................................................................................................................2-1
Electrical .........................................................................................................................2-1
Operational Features ......................................................................................................2-2
Security...........................................................................................................................2-3
Coin Section....................................................................................................................2-4
Validator (EOE-108890)......................................................................................... 2-4
Hoppers.................................................................................................................. 2-4
Bank Note Section ..........................................................................................................2-4
Note Reader - 0 note escrow (EOE-108450) ......................................................... 2-4
Note Dispenser (EOE-108280) .............................................................................. 2-4
UPS (Uninterruptible Power Supply) (EOE-112880) ......................................................2-5
PC (Pay Station Computer) (ANP-15697x).....................................................................2-5
Thermal Printer (C-237200) ............................................................................................2-6
Paper (P/N C-237700) ........................................................................................... 2-6
Liquid Crystal Display (LCD) (EOE-114440)...................................................................2-6
Chapter 3: Installation.........................................................................................................3-1
Prepare the Installation Site............................................................................................3-1
Unpack and Inspect the Equipment................................................................................3-1
Pay Station Configuration ...............................................................................................3-2
External .................................................................................................................. 3-2
Internal ................................................................................................................... 3-3
Included Accessories List....................................................................................... 3-4
Prepare the Pay Station..................................................................................................3-5
Unlock the Door ..................................................................................................... 3-5
Remove the Bill Dispenser..................................................................................... 3-6
Remove the Mounting Nuts and Clamps ............................................................... 3-7
Mounting .........................................................................................................................3-7
External Wire Connections .............................................................................................3-9
Remove the Bill Dispenser and Coin Box .............................................................. 3-9
Connect AC Power............................................................................................... 3-10
Communications Panel ........................................................................................ 3-11
Intercom Connections .......................................................................................... 3-13
Replace the Coin Box .......................................................................................... 3-16
Replace the Bill Dispenser ................................................................................... 3-17
Power On ............................................................................................................. 3-17
Chapter 4: Configuration.....................................................................................................4-1
File ..................................................................................................................................4-2
Setup...............................................................................................................................4-2
Settings .................................................................................................................. 4-2
General .................................................................................................................. 4-6
Format.................................................................................................................... 4-7
Receipt ................................................................................................................. 4-10
Translate .............................................................................................................. 4-18
Coin Reader Setup............................................................................................... 4-20
Banknote Reader ................................................................................................. 4-22
Note Dispenser .................................................................................................... 4-23
Browse..........................................................................................................................4-23
Transactions......................................................................................................... 4-24

ii AMG-7800 Distributor’s Operations Manual
Alarm Log............................................................................................................. 4-26
Device Info ....................................................................................................................4-34
Change Device Number....................................................................................... 4-34
Version Check...............................................................................................................4-35
Help...............................................................................................................................4-35
About Config ........................................................................................................ 4-35
Chapter 5: Database Maintenance Utility ...........................................................................5-1
Database Menu Interface................................................................................................5-2
F4 Clock..........................................................................................................................5-3
F6 Language...................................................................................................................5-4
F7 Operator.....................................................................................................................5-5
F10 Exit...........................................................................................................................5-8
Chapter 6: Routine Maintenance ........................................................................................6-1
Thermal Printer ...............................................................................................................6-1
Status LED's........................................................................................................... 6-1
Installing Paper ...................................................................................................... 6-2
Removing Paper .................................................................................................... 6-3
Clearing a Jam ....................................................................................................... 6-3
Read, Write, Print, Vault (RWPV) Unit............................................................................6-4
Clearing a Jammed Ticket ..................................................................................... 6-4
Ribbon Replacement.............................................................................................. 6-5
Coin Section....................................................................................................................6-6
Coin Validator......................................................................................................... 6-7
Manifold.................................................................................................................. 6-7
Hoppers.................................................................................................................. 6-8
Bank Note Section ........................................................................................................6-17
Bank Note Reader Maintenance .......................................................................... 6-18
Bank Note Dispenser Maintenance...................................................................... 6-23
UPS...............................................................................................................................6-34
Front Panel Indicators and Switches.................................................................... 6-35
Maintenance......................................................................................................... 6-37
Remove the PC.............................................................................................................6-40
Chapter 7: System Diagnostic Utility...................................................................................7-1
User Interface .................................................................................................................7-2
F1 TESTS .......................................................................................................................7-3
Options Tab............................................................................................................ 7-3
Diagnostics Tab ..................................................................................................... 7-5
F2 APS..........................................................................................................................7-12
F1 Start/Stop ........................................................................................................ 7-12
F2 View ................................................................................................................ 7-12
F3 DATA .......................................................................................................................7-14
F1 Clear ............................................................................................................... 7-14
F2 Initial................................................................................................................ 7-15
F3 Repair ............................................................................................................. 7-16
F4 Install............................................................................................................... 7-16

AMG-7800 Distributor’s Operations Manual iii
F4 APPL........................................................................................................................7-17
F1 Pay Station...................................................................................................... 7-17
F2 Maint ............................................................................................................... 7-17
F3 Rate ................................................................................................................ 7-17
F4 Reports ........................................................................................................... 7-17
F5 Config.............................................................................................................. 7-18
F6 Explorer........................................................................................................... 7-18
F10 Tutorial .......................................................................................................... 7-18
F6 Assistant ..................................................................................................................7-19
Enable/Disable Logs Tab ..................................................................................... 7-19
Log Management Tab .......................................................................................... 7-20
Data Import/Export Tab........................................................................................ 7-22
F7 LPT Setup................................................................................................................7-24
Dip Switch ............................................................................................................ 7-25
Status ................................................................................................................... 7-26
Chapter 8: Reports..............................................................................................................8-1
User Interface .................................................................................................................8-2
Credit Card Reports ........................................................................................................8-3
Credit Card Type.................................................................................................... 8-4
Process Date.......................................................................................................... 8-4
Print Content .......................................................................................................... 8-4
Print Zero Totals?................................................................................................... 8-4
Send To.................................................................................................................. 8-4
F8 Print................................................................................................................... 8-4
Inventory Reprint.............................................................................................................8-6
Journal Report ................................................................................................................8-6
From:...................................................................................................................... 8-6
To: .......................................................................................................................... 8-6
Send to:.................................................................................................................. 8-6
Do Transactions: .................................................................................................... 8-7
Do Events:.............................................................................................................. 8-7
Do Inventory:.......................................................................................................... 8-7
Discounts Report ............................................................................................................8-7
From:...................................................................................................................... 8-8
To: .......................................................................................................................... 8-8
Send to:.................................................................................................................. 8-8
Inactive Stores: ...................................................................................................... 8-8
Skip Line: ............................................................................................................... 8-8
Print Content: ......................................................................................................... 8-8
Replenishment Report ..................................................................................................8-10
From:.................................................................................................................... 8-10
To: ........................................................................................................................ 8-10
Print Content: ....................................................................................................... 8-10
Send To................................................................................................................ 8-11
Chapter 9: Troubleshooting And Repair .............................................................................9-1
RWPV Unit......................................................................................................................9-1

iv AMG-7800 Distributor’s Operations Manual

AMG-7800 Distributor’s Operations Manual / Introduction 1-1
Chapter 1: Introduction
This manual is intended to be a reference source for the person(s) responsible for installing,
configuring and maintaining the AMG-7800 Pay Station. The information contained herein is
pertinent to the security of the installation. Only Amano Cincinnati, Inc. authorized service
personnel and dealers should have access to this manual.
Installation and configuration procedures must only be performed by Amano Cincinnati, Inc.
trained and authorized personnel.
This manual is organized in the following format:
Introduction: This Chapter describes the format and layout of this manual and discusses
safety issues.
Specifications: Chapter 2 provides the mechanical and electrical specifications of the Pay
Station as well as most of the component modules.
Installation: Chapter 3 details the physical installation and wiring of the Pay Station.
Configuration: Chapter 4 covers the Configuration Program used to customize the system
parameters for a particular installation.
Database Maintenance Utility: Chapter 5 discusses the utility used to set the system
clock, language options and specify access privileges for holders of Universal Management
Cards.
Routine Hardware Maintenance: Chapter 6 describes routine service procedures for
maintaining Pay Station hardware such as general cleaning and replacing consumables
such as printer paper and ribbons. It also covers replenishing coin and currency reserves
and emptying the Coin Box and Bank Vault Safe.
System Diagnostics Utility: Chapter 7 documents the Diagnostic Interface Menu which
launches a series of programs designed to test and diagnose the Pay Station hardware,
communications and to maintain the system database files. Diagnostics requires the use of
the keyboard attached to the Pay Station computer.
Reports: The Reports Utility detailed in Chapter 8 is used to generate custom reports of
credit card usage, inventory status, discount usage and system activity.
Troubleshooting and Repair: Chapter 9 details troubleshooting and repair procedures for
all Pay Station hardware components.

AMG-7800 Distributor’s Operations Manual / Introduction
1-2
Safety
•Disconnect the voltage to the equipment during installation and maintenance.
•The machine should be hard wired to a feed protected by a 20 AMP circuit breaker.
•To avoid fire hazard, only replace fuses with the same type, voltage rating and current
rating.
•All low-voltage wiring should be NEC Class II compliant.

AMG-7800 Distributor’s Operations Manual / Specifications 2-1
Chapter 2: Specifications
Cabinet
Figure 2-1: AMG-7800 Dimensions
Size: 64-1/4 in (163 cm) H x 31-1/2 in (80 cm) W x 27 1/4 in (69.2 cm) D
Weight: 710 - 820 lbs (322 - 372 kg), depending on configuration
Housing: Double layer steel. Polycarbonate front panel.
Security: Unique Multi-point safety lock system with concealed hinges. Intruder
alarm.
Finish: Color: Grey Classic 314 (RAL #7016)
Cabinet: Powder coated finish paint.
Door: Polyurethane paint on fiberglass.
Electrical
Power Requirements: Voltage Current
• Service: 120VAC, 60 Hz 15 AMP
• Utilization: 120VAC, 60 Hz 3 AMP nominal 10 AMP max
Environment: 14°F ~ 104°F (-10°C ~ 40°C) 10% ~ 90% relative humidity
(non-condensing). Automatic thermostat-controlled heaters
and fan included.

AMG-7800 Distributor’s Operations Manual / Specifications
2-2
Operational Features
Computer: Intel Celeron®processor with 512 MB of RAM
Communications: • APS (Ethernet/RS-485) between Pay Stations and host PC
• Ethernet for Credit Card verification
Display: Color liquid crystal VGA (800x600)
Coins: • Recognition of 12 different coins (std); 16 special order
• Dispensing of up to 4 different coins
• Locked coin box
Bills: • Recognition of up to 13 different bills
• Dispensing of up to 3 different denominations of bills
• Banknote safe with up to 1000 bill capacity
Printer: Thermal printer with cutter & paper retraction
Power: Full UPS power backup with automatic shut down
Reports: Statistical, detailed cash status and all transactions
Intercom: Optional intercom provides communication with facility management.

AMG-7800 Distributor’s Operations Manual / Specifications 2-3
Security
There are eight to nine different keys with different levels of security for accessing sections
of the Pay Station. The internal keys (with the exception of the coin box) are identifiable by
the last two digits of a six digit alpha-numeric number.
ACCESS KEYS
SUPPLIED IDENTIFIER STYLE
Main Door
Access Lock 2
Main Door
Inner Lock 2
Service Access
(pc, UPS, display) 2 64
Open Hopper Drawer
Remove Bank Note
Dispenser & Reject Vault
Remove Bank Note Safe
4 66
Bank Note Safe
(open) 2 68
Coin Box (remove) 2 Safeguard
P105
Coin Box (open) 2 Chicago Lock Co.
H2003
Bank Note Cassettes 2 00166

AMG-7800 Distributor’s Operations Manual / Specifications
2-4
Coin Section
Validator (EOE-108890)
Acceptable Coin Sizes
Diameter: .59 inch (15 mm) to 1.18 inch (30 mm).
Thickness: .039 inch (1 mm) to .129 inch (3.3 mm).
Hoppers
Acceptable Coin Sizes (size dependent on model)
Diameter: .75 inch (19 mm) to 1.14 inch (29 mm).
Thickness: .05 inch (1.3 mm) to .09 inch (2.3 mm).
Capacity: 400 to 800 coins (depending on size).
Bank Note Section
Note Reader - 0 note escrow (EOE-108450)
Electrical Power Supply Voltage:10 - 13 VDC
Bill Recognition
Types of Bills: (13) different bills maximum
Insertion Orientation: (4) ways
Interface: RS-232
Escrow None
Capacity 1000 bills
Note Dispenser (EOE-108280)
Electrical
Power Supply Voltages: 12 VDC +/-10% @ 3A
36 VDC +/-10% @ 5A
Capacity
Number of Cassettes: Up to 3 cassettes/3 different denominations
Notes per Cassette: 2000
Communication Interface: RS-232C

AMG-7800 Distributor’s Operations Manual / Specifications 2-5
UPS (Uninterruptible Power Supply) (EOE-112880)
Electrical Input
Input Voltage: 90 - 150 VAC
Line Frequency: 50/60 Hz ±5% (auto selected)
Overload Protection: Fuse, rear panel
Electrical Output
Output Power: 700 VA, 455 Watts
Output Voltage (Line): 103 - 127 VAC
Output Voltage (Battery): 120 VAC ±5%
Output Wave Shape
(Battery): Pure sine wave
Battery Recharge Time: 4 hours to 90% capacity; nominal line voltage and
no supplementary load. Can be up to 24 hours to
reach 100% capacity in cases of severe discharge.
Battery Type: (2) 12 Volt sealed, maintenance free lead acid.
Output Connections: Four 5-15R receptacles
Surge Protection: 320 joules
Overload Protection: Automatic shutdown, self resetting
Communication Interface: RS-232 intelligent serial communication.
UPS/computer communications are available when
the Pay Station application is active
PC (Pay Station Computer) (ANP-15697x)
Electrical
Input Voltage: 90-264 VAC
Line Frequency: 47-63 Hz
Input Current: 5 A max @ 115 VAC
3 A max @ 230 VAC
Caution!: The PC contains a lithium battery which is not user replaceable. An
explosion hazard exists if this battery is replaced with an incorrect
type. Refer all servicing to qualified Amano personnel.

AMG-7800 Distributor’s Operations Manual / Specifications
2-6
Thermal Printer (C-237200)
Printing
Method: Thermal line dot system
Dots per line: 640
Characters per line: 28
Print width: 2.1 - 3.2 inch (54 - 80mm)
Resolution: 8 dots/mm
Print speed: 7.9 inch (200mm) per second
Paper (P/N C-237700)
Width: 3.14 inch (80 mm)
Thickness: .00256 - .0061 inch (65 - 155 um)
Roll Size: 8 inch (20.3 cm) diameter
Cutter
Cut Method: Full cut
Cut Cycle Time: 700 ms max.
Cut frequency: 20-cycles/min. max.
Electrical
Power Supply Voltage: 24 VDC +/- 10%
Power Supply Current: 2.0 A nominal, 5.0 A max
Interface: RS-232C
Liquid Crystal Display (LCD) (EOE-114440)
Physical
Display Drive System: TFT Active Matrix LCD
Display Area: 15 in (304.1 mm) W x 9 in (228.1 mm) H
Resolution: 1024 (H) x 768 (V) (XGA)
Viewing Angle: 120˚(Horizontal), 100˚(Vertical)
Pixel Pitch: .297 mm (V) x .297 mm (V)
Display Colors: 16 M
Electrical
Voltage: 100-240 VAC
Power Consumption: 25 Watts (Typ)

AMG-7800 Distributor’s Operations Manual / Installation 3-1
Chapter 3: Installation
WARNING!: The Pay Station is massive. Extreme caution
should be exercised when lifting and positioning the
machine.
Prepare the Installation Site
Prior to installation of the Pay Station, you must make initial preparations at the installation
site. The customer is responsible for providing electrical service to the Pay Station. The
electrical service must meet national, state and local codes and Amano’s operating
specifications. The customer is responsible for making any changes necessary to supply a
constant, noise free power line to the AMG-7800.
The AMG-7800 Series Pay Station is designed to be installed in an indoor or outdoor
sheltered (at least 10 feet from any outside opening) environment, but either location must
be provided with adequate heat, air conditioning and air circulation to maintain the AMG-
7800 in an environment that is within the specified (see Chapter 2) minimum and maximum
temperature and humidity ranges. In an outdoor installation, the AMG-7800 must be
protected to prevent the introduction of both standing and/or blowing moisture, dust, sand
or other contaminants into the unit.
When installing the Pay Station, the bottom of the unit should be level with the facility floor
in order to be compliant with the current reach standards of both the ADA (Americans with
Disabilities Act) (54" side access, 48" front access) and ANSI (American National
Standards Institute) (48" side and front access).
If the Pay Station is being installed in an area exposed to water, the concrete base should
be higher than the surrounding surface in order to prevent water entry. The base must have
sufficient surface area to mount the machine and provide access according to the
Accessibility Guidelines for Buildings and Facilities section of the ADA.
In either case, the base must be perfectly flat and horizontally levelled. The four 3/8"
mounting studs must protrude from the concrete base at the indicated positions by at least
1-1/4" (30 mm).
The two wiring conduits must be placed at the indicated position (see Mounting). One
conduit must be run for the AC power only while the low voltage control and communication
wiring is routed through the other.
Unpack and Inspect the Equipment
After the AMG-7800 Pay Station has been received, confirm that all parts are included:
 The Pay Station is shipped mounted on a pallet surrounded by a cardboard carton. The
accessories listed on the following page are packed inside the Pay Station cabinet. An
installation template is taped to the side of the cabinet.
 Any optional accessories (extra cassettes, coin box, etc) will be packaged separately.
Notify Amano Cincinnati if any items are missing. Check the shipping cartons for damage. If
anything is damaged, notify the transportation company and file a claim. The transportation
company is responsible for the shipment after it leaves the factory.
The AMG-7800 must be installed by or under the supervision of factory authorized
personnel according to the instructions described in this manual. Failure to install the unit
properly will result in voiding the warranty for repair or replacement of the unit.

AMG-7800 Distributor’s Operations Manual / Installation
3-2
Pay Station Configuration
External
Figure 3-1: External Configuration
Color LCD display
Proximity card sensor
Buttons for customer as well as Management mode use
Ticket and credit card throat
Receipt and report dispenser
Security lock
Speaker for voice instructions and optional intercom
Coin acceptor
Four way note acceptor
Change dispenser (bills and coins)

AMG-7800 Distributor’s Operations Manual / Installation 3-3
Internal
Figure 3-2: Internal Configuration
Color LCD display
PC compartment
RWPV mechanism
UPS Compartment
Thermal Printer
Coin box
Hopper drawer
Bill Dispenser
Note Reader
Coin Validator

AMG-7800 Distributor’s Operations Manual / Installation
3-4
Included Accessories List
Description Qty.
Thermal paper roll 1
Programming card 2
Inventory card 2
Total card 2
G Total card 2
Void ticket box 1
Keys
Door outer key 2
Door inner key 2
PC, UPS, Display Access 2
Money Access 2
Banknote Safe removal 2
Banknote Safe open 2
(Optional Banknote Safe removal) 2
Keyboard (stored inside PC compartment) 1
M12 Eye Bolt 4
M12 Plastic plugs 4
AC Test Cable 1

AMG-7800 Distributor’s Operations Manual / Installation 3-5
Prepare the Pay Station
Unlock the Door
The Pay Station Security Lock consists of two parts:
 An Access Lock: Secures the main locking mechanism. This lock is essentially a plug
which must be removed in order to reach the inner lock.
 The Inner Lock: Secures the Pay Station door. Once the Access Lock is removed, the
"T" shaped key is used to open the door.
Figure 3-3: Unlock the Door
1. Insert the Access Key into the Access Lock. Turn the key 180° clockwise until it stops
and remove the lock from the door.
Note: Once the plug lock is removed, leave the key in the plug. When re-inserting the plug,
align the bolt (plunger) on the plug with the groove in the right side of the cylinder
and push all the way in. Rotate the key 180° counterclockwise and remove the key.
2. Insert the "T" key into the door holding the “T” horizontally and align it with the locking
mechanism (there are horizontal lines on the cylinder to aid in alignment). Turn the key
clockwise until some resistance is felt.
3. Open the door.
Reverse this process to lock the door.
Warning!: Do not force the key; damage to the mechanism and the door could
occur if too much force is used.

AMG-7800 Distributor’s Operations Manual / Installation
3-6
Remove the Bill Dispenser
1. Unlock and open the Pay Station Door.
2. Unlock (two #66 keys) and swing open the Bill Dispenser Door.
Figure 3-4: Unlock the Bill Dispenser Door
3. Pull the dispenser out from the Pay Station until it stops.
Figure 3-5: Remove the Bill Dispenser