Ingenico Telium User manual

Ingenico Telium
United States
Restaurant Application
Quick Reference Guide

Color Key
Required Merchant Input on Point of Sale
Required Customer Input on Internal
or External PIN-pad
Optional Merchant Input on Point of Sale
Admin key is the [.,#*] key
Credit Sale
>Press [1] for Sale
>Press [1] for Credit
>Enter Server ID and press [ENTER]
If new Server ID:
>Select [YES] or [NO] to Add Server ID
>Enter the base amount and press [ENTER]
>Swipe, tap, or manually enter the card
# and press [ENTER]
Optional Manually-Keyed
Security Prompts:
>Enter the CVV2 code and press [ENTER]
>Select [YES] or [NO] to indicate if card
is present
>Enter the address and press [ENTER]
>Enter the zip code and press [ENTER]
If Purchasing, Business, or Commercial
card:
>Press [2] for Purchasing Card
>Select [ACCEPT] to confirm amount
or [CHANGE] to return to the
previous screen
>If swiped, enter the last 4 digits of the
card # and press [ENTER]
>If manually keyed, enter the expiration
date and press [ENTER]
If Purchasing, Business, or Commercial
card:
>Enter the Customer PO # and
press [ENTER]
>Enter the Tax Amount and press [ENTER]
>Select [YES] if Tax Exempt
Optional Invoice/Ticket prompts:
>Enter Invoice or Ticket # and
press [ENTER]
>Press [OK] to confirm transaction amount
The following prompts may appear for
customer verification on the internal or
external PIN Pad:
>Select [YES] or [NO] to Confirm Amount
>Select [YES] or [NO] at “Tip Required?”
>If prompted, select Tip % or press [OK]
to key amount
>Enter the Tip Amount and press [ENTER]
>Select [ACCEPT] to confirm amount
or [CHANGE] to return to the
previous screen
>The Transaction authorizes and a
Merchant Copy of the receipt prints
>Select [YES] or [NO] to print
Customer Copy
>If manually keyed, imprint card and
press [ENTER]
Credit Tip Adjust
>Press [0] for Tip Adjustment
>Select [1] All, [2] Reference #, [3] Server
#, or [4] Invoice # from the Search Menu
>Locate the transaction to adjust
(by scrolling through the list of
transactions or searching by selected
criterion) and press [SELECT]
>Enter Tip Amount and press [ENTER]
>Select [ACCEPT] to confirm adjustment
>Select [YES] or [NO] to Adjust Another
Debit Sale
>Press [1] for Sale
>Press [2] for Debit
>Enter Server ID and press [ENTER]
If new Server ID:
>Select [YES] or [NO] to Add Server ID
>Enter the base amount and
press [ENTER]
>Swipe or tap the card
Optional Invoice/Ticket Prompts:
>Enter Invoice or Ticket # and
press [ENTER]

The following prompts may appear for
customer verification on the internal or
external PIN Pad:
>Select [YES] or [NO] to Confirm Amount
>Select [YES] or [NO] at “Tip Required?”
>If prompted, select Tip % or press [OK]
to key amount
>Enter the Tip Amount and press [ENTER]
>Select [ACCEPT] to confirm amount or
[CHANGE] to return to the
previous screen
>Enter PIN and press [ENTER]
>The Transaction authorizes and a
Merchant Copy of the receipt prints
>Select [YES] or [NO] to print
Customer Copy
Credit Authorization Only
>Press [6] for Auth Only
>Enter Server ID and press [ENTER]
If new Server ID:
>Select [YES] or [NO] to Add Server ID
>Enter the amount and press [ENTER]
>Swipe, tap, or manually enter the card #
and press [ENTER]
>If swiped, enter the last 4 digits of the
card # and press [ENTER]
>If manually keyed, enter the expiration
date and press [ENTER]
Optional Manually-Keyed Security
Prompts:
>Enter the CVV2 code and press [ENTER]
>Select [YES] or [NO] to indicate if card
is present
>Enter the address and press [ENTER]
>Enter the zip code and press [ENTER]
>Select [ACCEPT] to confirm amount or
[CHANGE] return to previous screen
>The Transaction authorizes and a
Merchant Copy of the receipt prints
Credit Force
>Press [4] for Force
>Press [1] for Credit
>Enter Server ID and press [ENTER]
If new Server ID:
>Select [YES] or [NO] to Add Server ID
>Enter the base amount and
press [ENTER]
>Swipe, tap, or manually enter the card #
and press [ENTER]
>If swiped, enter the last 4 digits of the
card # and press [ENTER]
>If manually keyed, enter the expiration
date and press [ENTER]
>If prompted Select [YES] or [NO] to
indicate if card is present
Optional Invoice/Ticket prompts:
>Enter Invoice or Ticket # and
press [ENTER]
>Press [OK] to confirm transaction
amount
>Enter the approval code and press
[ENTER]
>The Transaction authorizes and a
Merchant Copy of the receipt prints
>Select [YES] or [NO] to print
Customer Copy
>If manually keyed, imprint card and
press [ENTER]
Credit Return
>Press [2] for Return
>Press [1] for Credit
>If prompted, key in password and
press [ENTER]
>Enter Server ID and press [ENTER]
If new Server ID:
>Select [YES] or [NO] to Add Server ID
>Enter the base amount and press
[ENTER]
>Swipe, tap, or manually enter the card #
and press [ENTER]
>If swiped, enter the last 4 digits of the
card # and press [ENTER]

>If manually keyed, enter the expiration
date and press [ENTER]
Optional Invoice/Ticket Prompts:
>Enter Invoice or Ticket # and press
[ENTER]
>Press [OK] to confirm transaction
amount
>The Transaction authorizes and a
Merchant Copy of the receipt prints
>Select [YES] or [NO] to print
Customer Copy
Debit Return
>Press [2] for Return
>Press [2] for Debit
>If prompted, key in password and
press [ENTER]
>Enter Server ID and press [ENTER]
If new Server ID:
>Select [YES] or [NO] to Add Server ID
>Enter the amount and press [ENTER]
>Swipe or tap the card
The following prompts may appear for
customer verification on the internal or
external PIN Pad:
>Select [YES] or [NO] to Confirm Amount
>Enter PIN and press [ENTER]
>The Transaction authorizes and a
Merchant Copy of the receipt prints
>Select [YES] or [NO] to print
Customer Copy
Void
>Press [3] for Void
>Select [1] All, [2] Reference #, [3]
Server #, [4] Invoice #, [5] Account #,
[6] Customer #, [7] RRN, or [8]
Approval Code from the Search Menu
>Locate the transaction to void (by
swiping the card or entering the selected
search criterion) and press [SELECT]
The following prompts may appear for
customer verification on the internal or
external PIN Pad:
>Select [YES] or [NO] to Confirm Amount
>If prompted, enter PIN and press [ENTER]
>Select [YES] to Confirm Void
>The Transaction authorizes and a
Merchant Copy of the receipt prints
> Select [YES] or [NO] to print
Customer Copy
Reprint Receipt
>Press [8] Other
>Press [2] Reprint
>Select [1] Last Receipt or [2] Search
from the Reprint menu
>If Search is chosen:
• Select [1] All, [2] Reference #,
[3] Server #, [4] Account #, or [5]
Invoice/Ticket # from the Search
Menu
• Locate the receipt to reprint (by
swiping the card or entering the
selected search criterion) and press
[SELECT]
>Press [1] to reprint the Merchant Copy,
[2] to reprint the Customer Copy, or
[3] to reprint Both
>The selected receipt(s) will print
Print/Display Batch Data
>Press [8] Other
>Press [1] Reports
>Select [1] Detail or [2] Summary
>Select [1] Print or [2] Display
>The selected information will print
or display
Print/Display Server Data
>Press [8] Other
>Press [1] Reports
>Select [3] Server
>Select [1] All or [2] Single Server
>If Single Server, key clerk ID and
press [ENTER]
>Select [1] Print or [2] Display
>The selected information will print
or display

HOST Totals
>Press the [ADMIN] key
>Enter password and press [ENTER]
>Select [2] Batch Menu
>Select [5] Host Batch Inquiry
>Select [1] Print or [2] Display
>The selected information will print
or display
Settlement
>Press [7] for Settlement
>Select [YES] or [NO] to Close Batch and
Deposit Funds
>Select [ACCEPT] or [CANCEL] to confirm
Batch Totals
>The Settlement processes and the
Settlement Report prints
View Batch History
>Press the [ADMIN] key
>Enter password and press [ENTER]
>Select [2] Batch Menu
>Select [2] View History
>Select [1] Batch #, [2] All, or [3]
Last Batch
>The selected information will display
View Batch Totals
>Press the [ADMIN] key
>Enter password and press [ENTER]
>Select [2] Batch Menu
>Select [1] Batch Totals
>The selected information will display
Add Server
>Press the [ADMIN] key
>Enter password and press [ENTER]
>Select [1] Server Menu
>Select [1] Add ID
>Key server ID and press [ENTER]
>Select [YES] to add another server or
[NO] to exit
Delete Server
Batch must be closed before deleting
server IDs.
>Press the [ADMIN] key
>Enter password and press [ENTER]
>Select [1] Server Menu
>Select [2] Delete ID
>Select [ALL] to delete all servers or
[ONE] to delete one server ID
• For ALL, select [YES] to confirm
• For ONE, key server ID and press
[ENTER]. Select [YES] to confirm
Print Server ID List
>Press the [ADMIN] key
>Enter password and press [ENTER]
>Select [1] Server Menu
>Select [3] Print ID List
>The list will print
Accessing Menu Driven
Prompts
>Press [ENTER]
>Press [F1] and [F4] to scroll through the
list of options
>Select the number that corresponds to
the menu option of choice
[0] Tip Adjustment
[1] Sale
[2] Return
[3] Void
[4] Force
[5] Gift
[6] Auth Only
[7] Settlement
[8] Other
[9] Ta b
Creating Alpha Letters
>Press the number that corresponds
with the letter that needs to be entered
>Press the [F] key until the desired
letter appears

RST-QRG-1365-US Rev 0912 ©2012 Elavon Inc.
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