Ingenico Move 3500 User manual

1
Move
3500
USER
GUIDE
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Mobile
GPRS

02
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Contents
Hardware ................................................................................................... 04
01. Device overview.............................................................................................04
01.01. What is in the box.................................................................................05
01.02. Keyboard details and functionality .....................................................06
01.03. SwitchingON / OFFtheterminal.........................................................07
01.04. Location of the device..........................................................................07
01.05. Operating condition..............................................................................07
01.06. Battery charging conditions ................................................................07
01.07. Storage conditions...............................................................................07
01.08. Micro USB .............................................................................................08
01.09. MicroSD memeory card ......................................................................08
01.10. Opening the back cover .......................................................................09
01.11. SAMs and SIMs....................................................................................09
01.12. Connecting the base............................................................................ 10
02. Connectivity................................................................................................... 10
02.01. Connecting to a mobile network......................................................... 10
02.02. Mobile network icons........................................................................... 11
03. Battery............................................................................................................ 12
03.01. Main characteristics ............................................................................ 12
03.02. Installing the battery ............................................................................ 12
03.03. Charging the battery ............................................................................ 13
03.04. Replacing the battery........................................................................... 14
04. R40 paper roll ................................................................................................ 15
04.01. Main characteristics ............................................................................ 15
04.02. Installing a paper roll............................................................................ 16
05. Card reading .................................................................................................. 17
05.01. Magnetic stripe payment..................................................................... 17

03
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05.02. Chip and pin payment .......................................................................... 17
05.03. Contactless payment........................................................................... 17
06. Terminal Base Overview ............................................................................... 18
Software .....................................................................................................19
07. Display/Icons............................................................................................... 19
07.01. Time and date display.......................................................................... 19
07.02. Terminal operation icons..................................................................... 19
08. Supervisor password ....................................................................................20
09. Taking card payments .................................................................................. 21
09.01. Chip card reader................................................................................... 21
09.02. Chip and PIN sale transaction............................................................. 21
09.03. Chip and PIN refund transaction.........................................................22
09.04. Chip and PIN transaction receipt (merchant copy) ...........................23
09.05. Contactless sale transaction...............................................................24
09.06. Keyed saled transaction ......................................................................24
10. Reports...........................................................................................................25
10.01. End of day reports................................................................................25

04
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01. Device overview
Hardware
Contactless card reader
Chip card reader
3"2 LCD
display Magstripe
reader
Backlit keyboard
Easy loading
printer

05
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01.01. What is in the box
1 x UK AC power supply
1 x Move3500 terminal
and paper printer roll
1 x Terminal base
1 x Battery
WARNING
The power supply unit provided with this equipment is specially designed for
Ingenico terminals. Do not use any other power supply.
Weight (without paper roll
or battery) 310g
Dimensions (L x W x H) 169 x 78 x 57 mm
Electrical mains network 100-240VAC/50-60Hz — ClassIIequipment
Terminal Connections MicroUSBABseriallink/PowerconnectorContacts
for Cradle

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01.02. Keyboard details and functionality
Arrow keys: Enable you to choose options on screen.
F1 and F4 keys: These are NOT used.
Menu key: To enter the application menus press the menu key from the idle screen.
Pressing the key again moves to the next menu (if available).
Correction keys: When entering numbers or letters, the yellow key deletes
one character at a time; while the red key deletes the entire line (this key also
cancels transactions).
Conrmation key:Thegreenkeyisusedtoconrmanythingthathasbeentyped
into the terminal.
Paper feed key: To test the feeding of the paper through the printer press and hold
the paper feed key.
ADVICE
Some keys on the device can have other functions depending on the
applications on the terminal.
Red key cancels the procedure in progress.
Menu key opens up the terminal menu.
F1 F4
Arrow keys
Yellow key cancels the last character.
Green key validates input selections and information.
It also switches the terminal on
Paper feed (long press)

07
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01.03. Switching ON / OFF the terminal
To switch ON the terminal press on the keyboard.
ToswitchOFFtheterminalpressandhold and simultaneously for 1 second.
Installation
01.04. Location of the device
Placethebaseonatsurfacenearanelectricsocketandifrequiredneartothe
telephone or an Ethernet socket.
Theterminalshouldbeplacedfarfromanyveryhotzones,protectedfrom
vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft
barrier etc.).
01.05. Operating condition
Ambient temperature 0°C to +50°C
Max relative humidity 85% at +40°C
Max altitude 2000m
01.06. Battery charging conditions
Ambient temperature 0°C to +45°C
01.07. Storage conditions
Ambient temperature 0°C to +50°C
Max relative humidity 85% at +40°C
ADVICE
Before using the terminal, always check the paper roll is present.

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01.08. Micro USB
There is a Micro-USB connector on
the left side of the Move3500 wireless
terminal. (see picture). This connector
managesHostandSlaveconnections.
The terminal supports USB keys
withFAT16orFAT32.TheUSBkey
has to be used with an USB adapter
(refer to accessories section).
01.09. MicroSD memeory card
Insert the MicroSD memory card
into the connector slot as shown
on the picture.
MicroSD connector is located on
terminal side. The terminal supports
MicroSD up to 32GB.
USB micro AB
Connector used for USB key etc.
Durability: up to 10,000 mating cycles
MicroSD memory card slot
WARNING
Switch off the terminal prior to installing a Micro SD memory card.

09
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01.10. Opening the back cover
Turn the terminal over and unclip the back cover
by pushing on the clip as shown with the arrows
in the picture.
01.11. SAMs and SIMs
• TheconnectormodulessecuritySAM/SIMarelocatedinsidetheterminal
in a closed compartment.
• SAMs/SIMsareidentiedbytheengravedmarksonthelowerhousing.
• WhenintroducingaSAM/SIMinitsslot,besuretoputthecutcorneras
indicated on the engraved markings.
WARNING
Switch off the terminal before opening the back cover.
SIM 1 connector
SIM 2 or SAM 3 connector
SAM 1 connector
SAM 2 connector

10
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01.12. Connecting the base
Set up your base unit in a convenient
location close to a power source.
To connect the power lead to your
base, remove the back panel as
shown in the diagram. Connect the
right-angleadaptorandpushitrmly
into the socket.
02. Connectivity
02.01. Connecting to a mobile network
Your terminal will automatically pick-up the best available mobile network.
However,ifrequired,youmaymanuallyselectanetworkinorderfortheterminal
to always connect to a selected provider. To change to ‘Manual Mode’ press
untilSYSTEMMENUisdisplayed.Choose‘SelectFunction’bypressing , or
then press . Type in 91 and press .Press again and terminal will scan for
networks.
Select a network by pressing , or then press toconrmselection.
To turn the terminal off, press and hold and together (terminal needs to be
off its base).
Power socket
1 2 3 4 5

11
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02.02. Mobile network icons
The mobile network status is represented using several icons:
No icon Battery charge greater than 80%
Mobile network module is activated but not attached to a network.
The terminal is connected to a mobile network but the GPRS session
has not yet been established.
The terminal is connected to a mobile network and the GPRS session
has been established.
Maximum reception level (100%)
Highreceptionlevel(75%)
Medium reception level (50%)
Low reception level (25%)
Very low reception level (<5%)
Network provider name is displayed underneath the signal indicator.

12
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03. Battery
03.01. Main characteristics
Operating conditions
03.02. Installing the battery
• Turn the terminal over and unclip the back cover
by pushing on the clip.
• Take the battery pack included in the box.
• Locate the battery pack connector beside
the battery compartment.
• Plug the battery pack into the battery
pack connector.
• Verify that it locks.
• Place the battery pack in its compartment.
• Close the back cover.
Capacity (depends on the
model of terminal and use) Li-ion 2900 mAh
Charge (powersupply — 1.5A) 50% capacity in 1.5 hours; full capacity in 4 hours
WARNING
Check that the terminal is not connected to the mains electricity network.
Battery connector
Battery compartment

13
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03.03. Charging the battery
When does the battery need to be charged?
• On initial startup. The battery should be charged for 16 hours under the
environmental conditions stated earlier in this guide.
• When used daily on battery power only. The terminal will automatically recharge
its battery each time it is placed on its base.
• When used with a terminal power supply: connect the power supply to Move3500
power connector.
How can the battery be charged?
Using the base
• Place the terminal on its base, charging will automatically begin.
Using the terminal power supply
• Connect the terminal power supply unit to the terminal charging port on the left
of the terminal.
• The battery symbols are:
Battery charge greater than 80%
Battery charge greater than 60% and less than 80%
Battery charge greater than 40% and less than 60%
Battery charge greater than 20% and less than 40%
Battery charge less than 20%
Terminal powered by external power supply, battery full charge
• Theenvironmentinwhichthechargetakesplaceinuencesbatterylifetimeand
autonomy (number of transactions).
• The optimal conditions are as follows:
‐Charge away from any external heat source (radiator, sun, enclosed area etc.).
‐The optimal temperature is between +15°C and +25°C.

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03.04. Replacing the battery
• Remove the terminal from its base.
• Turn it off by pressing and simultaneously for about one second.
• Remove the back cover (see section “installing battery”).
• Carefully disconnect battery, following the instructions below:
‐Unlock the connector by pressing the locking
mechanismasindicatedbyF1arrowwhilepulling
thisconnector(F2arrow)Releasetractiononitas
soon as the connector comes unclipped.
‐Finishextractingconnectorbytiltingitslightly
(F3arrow)tobringitawayfromtheterminal
housing.
• Inform the terminal that battery will be replaced
(*). To do so, start the terminal without battery by
ttingitonitsbase,orconnectingterminalpower
supply.
• Remove terminal from base or disconnect terminal power supply.
• Connect and install the new battery by following the instructions in section 03.02
“Installing the battery”.
• Close the back cover and charge the new battery. See section Charging the
Battery.
• In order to preserve the environment, dispose used battery at appropriate site in
compliance with recycling legislation.
(*) The terminal memorizes that there is no battery simply by powering up. It will then cor-
rectly perform a full recharge with the next battery.
WARNING
ItisimperativetouseabatteryauthorizedbyIngenico.Thereisdangerof
explosion if battery used is not approved by Ingenico.

15
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04. R40 paper roll
04.01. Main characteristics
The quality of the thermal paper can be deteriorated by poor storage conditions,
so it is recommended the following are avoided:
• Storage in hot wet places (near air-conditioner, humidity above 85%).
• Exposure to sunlight or ultraviolet for long periods.
• Contact with organic solvents (solvent type adhesive).
• Directcontactwithmaterialscontainingplasticizers(PVCtransparentfolders
or envelopes).
• Directcontactwith“diazo”papers.
• Direct contact with water.
• Rubbing or pressing the paper too strongly.
Colour White
Width 58mm
Diameter 40mm
Length Approximately 18 meters
WARNING
ForbestperformanceuseonlyheatsensitisedpaperrollapprovedbyIngenico.
The use of non-approved paper is likely to damage the terminals printer.

16
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04.02. Installing a paper roll
• Open the paper compartment by lifting the catch located at the rear of the
terminal and pull the cover to the rear of the terminal.
• Insert the paper roll in the compartment following the directions shown
in the picture.
• Pull the paper up to the top of the terminal.
• Holdingthefreeendofthepaperandtheterminalclosetheprintercoverand
pushitrmlyuntilitlocks.Whileyourterminalisdisplayingtheidlescreen,
press and hold the paper feed key to ensure that the paper feeds correctly.
• Presssimultaneouslyonbothuppercornersofthepaperap,asshown
by arrows on picture, until it clips into position.
ADVICE
Whenanewpaperrollisinserted,tearofftherstlength(onecompleteturn)
to avoid printing on the residue of the adhesive tape.
WARNING
Onlyopentheprintercoverasshown — donotforcetheprintercover.

17
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05. Card reading
05.01. Magnetic stripe payment
The card can be read either from bottom to top
or from top to bottom, with the stripe facing the
terminal. Use a regular movement in order to
ensure a reliable card reading.
05.02. Chip and pin payment
Insertthecardhorizontallyintotheterminal
with the chip facing upwards. Leave the card
in position throughout the transaction.
05.03. Contactless payment
Bringthecardrmlyuptotheactivezone
above the contactless logo located on the
paper trapdoor. Keep the card close to the
contactless logo during the transaction.
The 4 virtual LEDs will light sequentially
during the transaction.

18
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06. Terminal Base Overview
You should set up your base unit in a convenient location close to a power source
and, for Bluetooth terminals.
To open the base unit cover, located on the bottom of the base unit, you must
unclip an access clip and lift the cover from the base unit. To replace the cover
reverse these instructions being sure to engage all the retaining pins before the
access clips.
Terminal guides Terminal charging points
Power socket

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Software
07. Display / Icons
07.01. Time and date display
Timedisplayedin24hourformatwithlong date format.
Timedisplayedin12hourformatwithshort date format.
07.02 . Terminal operation icons
The following images may be displayed along the bottom of your terminal display.
They are a reference to which physical buttons are active at that point in the
transaction.
Thisisthe‘Ok’buttonandisusedprimarilytoconrmorsubmitdatafor
vericationduringa‘TransactionProcessing’or‘FunctionCode’.Itisalso
used to select a highlighted item from a menu.
Thisisthe‘Cancel’buttonandisusedtodeleteallofthedatatypedin
duringatransactionortocancelatransactionatspecictimes.
Thisisthe‘Clear’buttonandisusedasabackspacebuttontodeleteone
characteratatime.Itisalsousedtoconrmerrorsduringatransaction.
ADVICE
Icons displayed on your terminal display depend on your terminal type.
ADVICE
The Move 3500 is NOT a touch screen device. Icons displayed are only a
reference to which physical buttons may be pressed.
ADVICE
Date and time formats can be changed to suit your preference. Please call the
technical support team for further information 24 hours a day, 7 days a week
on: 0333 311 0200 (Option 3).

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08. Supervisor password
TheSupervisorCodeisdesignedtolimitaccesstotheSupervisorFunctions
conguredforcertaintransactiontypesoraccesstocertainFunctionCodesonthe
terminal to those who have access to the code.
If you forget your code, please contact technical support who will be able to provide
you with a temporary code to allow you to reset it to a new value.
ADVICE
The default supervisor code is 0000.
ADVICE
Forgottenyoursupervisorpassword,pleasecallthetechnicalsupport
team for further information 24 hours a day, 7 days a week on:
0333 311 0200 (Option 3).