Amano AMG-7800 Series User manual

AMG-7800 Series
Pay Station
Supervisor’s Operations Manual

Amano Cincinnati Inc. reserves the right to make equipment changes and improvements that may
not be reflected in this document. Portions of this document may have been updated to include the
latest hardware or firmware version, if applicable.
We recommend that this document be read in its entirety before any attempt is made to operate
the equipment.
Environmental Safety Notice
This equipment contains two lithium batteries and a pair of lead acid batteries. Do not puncture or
incinerate the batteries. Check with your local waste disposal authorities or environmental agency
for advice on the proper disposal of an expired battery.
Proprietary Notice
This document contains proprietary information and such information may not be reproduced in
whole or in part without written permission from:
Amano Cincinnati, Inc.
140 Harrison Avenue
Roseland, NJ, 07068
For more information about Amano’s complete line of products, visit our web site at:
http://www.amano.com

AMG-7800 Supervisor's Operations Manual i
Table Of Contents
Chapter 1: Introduction .......................................................................................................1-1
How to Use this Manual ..................................................................................................1-1
System Concepts............................................................................................................1-1
External Features............................................................................................................1-3
Security...........................................................................................................................1-4
Using the Pay Station .....................................................................................................1-5
Chapter 2: General Operation.............................................................................................2-1
Normal Shutdown ...........................................................................................................2-1
Normal Startup................................................................................................................2-1
Intercom..........................................................................................................................2-1
Normal Operation............................................................................................................2-2
Paying Tickets........................................................................................................ 2-2
Debit Recharge...............................................................................................................2-9
Print........................................................................................................................ 2-9
Recharge.............................................................................................................. 2-10
Account Status Report/Receipt ............................................................................ 2-11
Standard Tickets ...........................................................................................................2-12
Entry Ticket .......................................................................................................... 2-12
Exit Ticket............................................................................................................. 2-13
Lost Ticket............................................................................................................ 2-13
Service Ticket....................................................................................................... 2-13
Validation Coupon................................................................................................ 2-14
Service Cards ...............................................................................................................2-15
Management Cards.............................................................................................. 2-15
Programming Card............................................................................................... 2-15
Universal Management Card ............................................................................... 2-16
Management Mode .......................................................................................................2-17
Removing the Currency Safes ............................................................................. 2-19
Totals ................................................................................................................... 2-27
Status ................................................................................................................... 2-30
Inventory .............................................................................................................. 2-32
Other .................................................................................................................... 2-46
Chapter 3: Routine Hardware Maintenance........................................................................3-1
Thermal Printer ...............................................................................................................3-1
Status LED's .......................................................................................................... 3-1
Installing Paper ...................................................................................................... 3-2
Removing Paper .................................................................................................... 3-3
Clearing a Jam ....................................................................................................... 3-3
Read, Write, Print, Vault (RWPV) Unit............................................................................3-4
Clearing a Jammed Ticket ..................................................................................... 3-4
Ribbon Replacement.............................................................................................. 3-5
Coin Section....................................................................................................................3-6
Coin Validator......................................................................................................... 3-7
Manifold.................................................................................................................. 3-7
Bank Note Section ..........................................................................................................3-8
Bank Note Reader.................................................................................................. 3-8
Bank Note Dispenser ........................................................................................... 3-10
UPS...............................................................................................................................3-13
Front Panel Indicators and Switches.................................................................... 3-14
Maintenance......................................................................................................... 3-16
Chapter 4: Reports Utility....................................................................................................4-1

ii AMG-7800 Supervisor's Operations Manual
Credit Card Reports ........................................................................................................4-2
Credit Card Type.................................................................................................... 4-2
Settle Date/Time .................................................................................................... 4-2
Print Content .......................................................................................................... 4-2
Print Zero Totals?................................................................................................... 4-3
Send To.................................................................................................................. 4-3
F8 Print................................................................................................................... 4-3
Inventory Reprint.............................................................................................................4-4
Journal Report ................................................................................................................4-4
From:...................................................................................................................... 4-4
To: .......................................................................................................................... 4-4
Send to:.................................................................................................................. 4-4
Do Transactions: .................................................................................................... 4-5
Do Events:.............................................................................................................. 4-5
Do Inventory:.......................................................................................................... 4-5
Discounts Report ............................................................................................................4-5
From:...................................................................................................................... 4-6
To: .......................................................................................................................... 4-6
Send to:.................................................................................................................. 4-6
Inactive Stores? ..................................................................................................... 4-6
Skip Line? .............................................................................................................. 4-6
Print Content? ........................................................................................................ 4-6
Replenishment Report ....................................................................................................4-8
From:...................................................................................................................... 4-8
To: .......................................................................................................................... 4-8
Print Content: ......................................................................................................... 4-8
Send To.................................................................................................................. 4-9

AMG-7800 Supervisor's Operations Manual / Introduction 1-1
Chapter 1: Introduction
How to Use this Manual
This manual is intended to be a reference source for the person(s) responsible for the day
to day operation of the Pay Station. This includes Pay Station start up and also adding
holidays, stores and service cards with special discounts to the database. The information
contained herein is pertinent to the security of the installation. Only supervisory personnel
should have access to this manual.
This manual is designed to be used in conjunction with the AGP-7800 / AGP-5200 Rate
Set Up Guide (ANP-1511xx).
This manual is organized in the following format:
Introduction: This Chapter describes the format and layout of this manual and the system
concepts and general use of the Pay Station.
General Operation: Chapter 2 explains the start up and shut down procedures for the Pay
Station as well as the various types of access cards used to maintain and program the
system. It also covers replenishing coin and currency reserves and emptying the Coin Box
and Bank Vault Safe.
Routine Hardware Maintenance: Chapter 3 describes routine service procedures for
maintaining Pay Station hardware such as general cleaning and replacing consumables
such as printer paper and ribbons.
Reports Utility: The Reports Utility detailed in Chapter 4 permits the generation of
customized reports of the Pay Station’s credit card transactions.
System Concepts
The AMG-7800 Pay Station automatically calculates and processes parking fees in a
parking facility. Customers are guided step by step through the procedure via a color LCD
display and voice prompts. Payment can be made either by cash or credit card.
The AMG-7800 is a friendly and secure system for managing parking fee transactions with
a minimum requirement for human intervention. A Pay Station can function as a stand
alone machine or as part of a network of multiple machines monitored by a central station.
All Pay Station functions are controlled by an on board Intel Celeron®based industrial PC.

AMG-7800 Supervisor's Operations Manual / Introduction
1-2
A parking patron is issued a magnetically encoded ticket by an AGP-2000, ETP-12/22 or
TF-2590 ticket dispenser upon entering the facility. When ready to leave, the issued ticket is
inserted into the Pay Station which reads the encoded information from the ticket,
calculates the parking fee and accepts payment. The ticket is then encoded as a validated
exit ticket and re-issued to the customer. The patron inserts the exit ticket into a lag time
reader when exiting the facility which will open a gate to permit the exit.
The Pay Station incorporates the following features:
• Calculates parking fees for up to one year.
• Contains up to eight automatically selected rate structures for eight different parking
areas.
• Up to nine definable holiday rates.
• Accommodates service and store validation tickets.
• Comprehensive management reports are available upon demand.
• Thermal receipt/report printer.
• Four way note acceptor.
• Three denomination note dispenser for change.
• Intelligent coin handling mechanism with backup coin storage for change.
• Tamper protected enclosure with built in alarm.
• On board battery backup permits the completion of a transaction in process followed by
a controlled shut down during a power outage.
Multiple configurations are available, allowing customers to specify only those features
required at the installation facility.

AMG-7800 Supervisor's Operations Manual / Introduction 1-3
External Features
Figure 1-1: External Features
Color LCD display
Proximity card sensor
Buttons for customer as well as Management mode use
Ticket and credit card throat
Receipt and report dispenser
Security lock
Speaker for voice instructions and optional intercom
Coin acceptor
Four way note acceptor
Change dispenser (bills and coins)

AMG-7800 Supervisor's Operations Manual / Introduction
1-4
Security
There are eight to nine different keys with different levels of security for accessing sections
of the Pay Station. The internal keys (with the exception of the coin box and optional bank
note safe) are identifiable by the last two digits of a six digit alpha-numeric number.
Access Keys
Supplied Identifier Style
Main Door
Access Lock 2
Main Door
Inner Lock 2
Service Access
(pc, UPS, display) 2 64
Open Hopper Drawer
Remove Bank Note
Dispenser & Reject Vault
Remove Standard
Bank Note Safe
Service Optional Bank
Note Acceptor
4 66
Bank Note Safe
(open) 2 68
Coin Box (remove) 2 Safeguard
P105
Coin Box (open) 2 Chicago Lock Co.
H2003
Bank Note Cassettes 2 00166

AMG-7800 Supervisor's Operations Manual / Introduction 1-5
Using the Pay Station
The AMG-7800 Pay Station prompts the customer through each step of a transaction.
There are five mechanical pushbuttons under the LCD display for selection of options when
appropriate. Each transaction step is described in detail in Chapter 2. A standard
transaction would proceed as follows.
1. The customer is prompted to insert the parking ticket into the card reader.
2. The Pay Station reads the ticket and calculates the fee. The fee is displayed.
3. The customer can choose to pay by cash or credit card. Credit cards are inserted into
the reader in the same manner as the ticket. For this example, we will be using cash.
4. The patron can push the RECEIPT button if a printed receipt is desired or the STOP
button to cancel the transaction and get the ticket back.
5. Cash payment can be made with coins, bills or both. As money is fed into the machine
the “PAID” field will increment to indicate the amount paid and the “FEE” field will
decrease by an equivalent amount indicating the amount still to be paid.
6. When payment in full has been made, the Pay Station will issue change (if appropriate),
print a receipt (if requested) and display the following screen:

AMG-7800 Supervisor's Operations Manual / Introduction
1-6
7. The customer will be prompted to remove the validated ticket from the
machine and proceed to exit the facility.

AMG-7800 Supervisor's Operations Manual / General Operation 2-1
Chapter 2: General Operation
Normal Shutdown
The integration of the UPS (Uninterruptible Power Supply) for power distribution allows for a
fully software controlled shutdown of the Pay Station. This guarantees complete protection
of the databases against power failures and surges which would otherwise result in
shutdown without properly closing the database files.
Normal shutdown is initiated by switching off the main switch in the back of the cabinet.
The UPS will detect the absence of power and will begin the shutdown process. Within 30
seconds the screen will go blank and the PC will shut down.
Note: In order to maintain error free operation, this is the only acceptable procedure for
shutting down the AMG-7800.
Normal Startup
Powering up the Pay Station is a simple matter of switching on the main switch. The UPS
will sense power and will automatically start the PC, Windows and the Pay Station
application. The entire machine will then power up.
Intercom
A patron can request assistance by pressing the intercom call button under the speaker on
the front panel. When facility personnel respond, communication is hands free for the
customer.

AMG-7800 Supervisor's Operations Manual / General Operation
2-2
Normal Operation
Paying Tickets
If the machine is configured for multiple languages the customer can select the desired
language from the Start Screen. From this point all screen prompts will be in the selected
language for the duration of the transaction. At the end of the transaction, the prompts will
revert to the default language.
If the machine is equipped with a DTF (Dual Ticket Feed) mechanism and configured to
issue a Lost Ticket, a button will be displayed to initiate a Lost Ticket transaction. After
payment, the Pay Station will issue an exit ticket to the patron.
If the machine is configured for the Pay in Advance feature, the opening screen will display
a button to allow the patron to prepay the fee up to the displayed time.
After selecting the expected exit time, the customer is prompted to insert the ticket. All other
aspects of the transaction are identical to a non prepay transaction.
If the machine was ordered with and configured for the Debit Recharge option, a small icon
will appear below the card graphic.
Touching a Debit Recharge Card to the Debit Recharge Sensor on the front panel of the
Pay Station will initiate the Recharge process for patrons to add funds to their account.
Note: Multiple languages and Pay in Advance will not function in conjunction with the Debit
Recharge option.

AMG-7800 Supervisor's Operations Manual / General Operation 2-3
Cash
As soon as a customer inserts a valid entry ticket, the fee will be calculated and displayed
on the screen. (A service ticket or Validation Coupon can be inserted next, if applicable).
The left-hand window of the screen indicates the denominations of currency the machine
will accept.
As the customer inserts currency, the fee Paid field will change to indicate the amount paid
and the Fee field will decrease by an equivalent amount.
If a receipt is desired, the customer must press the Receipt button. The receipt will be
issued by the printer when the transaction is completed.
The change will be issued and the receipt, if requested, will be printed.
The customer should now remove the validated exit ticket, which is to be inserted into a Lag
Time Reader upon exiting the parking facility. If a receipt had not been requested, a screen
prompt will allow a second opportunity to request one.
If the card is not removed within two minutes, the card will be vaulted.

AMG-7800 Supervisor's Operations Manual / General Operation
2-4
Credit Card
If paying by credit card, the customer inserts the credit card into the reader once the fee is
displayed. If a receipt is desired, the receipt button should be pressed. The reader will
return the credit card but hold both the ticket until the transaction is complete.
The Pay Station (if configured to do so) will place a call to verify the credit card, displaying
the progress of the call in the top window.
Once credit has been accepted, the validated Exit Ticket will be returned to the customer. If
a receipt was requested, it will now be printed.

AMG-7800 Supervisor's Operations Manual / General Operation 2-5
Receipts
If a customer did not request a receipt during the transaction, the Exit Ticket can be re-
inserted after the transaction is complete. The Pay Station will prompt the patron if they
want a receipt. If the Yes button is pressed, a receipt will be printed. Only one receipt is
allowed per ticket.
Figure 2-1: Transaction Receipt

AMG-7800 Supervisor's Operations Manual / General Operation
2-6
Cash Receipts:
The preceding figure illustrates a receipt generated by a cash transaction. Fields listing
taxes and discounts only appear when they apply.
• Station #: The machine number assigned to the Pay Station.
• Entered: The time and date the patron entered the facility.
• Exited: The time and date the transaction visit was paid for at the Pay Station.
• Ticket #: The number of the entry ticket issued by the Ticket Dispenser.
• Trans #: The transaction number automatically assigned by the Pay Station.
• Discount #: The number assigned to the organization which issued the service card
used in this transaction.
• Discount Amount: The dollar amount of the discount applied to the parking fee.
• Discount #: The number assigned to the organization which issued the validation
coupon.
• Discount Amount: The dollar amount of the discount applied to the parking fee.
• Uses Left: The number of uses left on the validation coupon.
Note: The “Uses Left” field appears for a validation coupon only, and not for service cards.
• Total Fee: The total amount of the fee including taxes after discounts have been
applied.
• Fee Paid: The fee submitted to the Pay Station.
• Change: Change due the customer.
• Error: If an internal error alarm is set off during a transaction, this field will appear with
an error code which can be deciphered with the table on the following page. Up to four
error codes can be listed per transaction.
Note: If the Pay Station has insufficient funds to make change, a “Short Amount” field will
be printed listing the change due the customer along with a request to see an
operator for a refund.
Credit Receipts:
Receipts for credit card transactions are in the same format as for cash transactions. The
credit card name and partial account number will be listed after the “Fee Paid” field.
Out of Service
If the Pay Station has a problem, an Out of Service message will be displayed on the
screen. The customer will have to go to another Pay Station or an attended station to
complete the transaction.

AMG-7800 Supervisor's Operations Manual / General Operation 2-7
Note: Alarm ID's without a description are reserved for future use.

AMG-7800 Supervisor's Operations Manual / General Operation
2-8
Note: Alarm ID's without a description are reserved for future use.

AMG-7800 Supervisor's Operations Manual / General Operation 2-9
Debit Recharge
The Debit Recharge function is a factory installed option that allows a facility to maintain
prepaid accounts for its patrons. A proximity Debit Recharge pass card is used to enter and
exit the facility, at which point the fee is deducted from the prepaid account. The patron can
use the Pay Station to view the current Account Status or the Recharge (add funds to) the
account.
The Pay Station must be online with a Facility Management Software (FMS) configured to
process Recharge accounts. Presenting the Debit Recharge Card to the Debit Recharge
Sensor will display a summary of the Account Status in the following window:
• Print: Prints the Account Status Report of the Debit Recharge account via the Receipt
Printer.
• Recharge: Initiates a Recharge Transaction.
• Exit: Cancels the transaction and returns the Pay Station to idle mode.
Print
The status will be displayed while the report prints.
From here, you can proceed to Recharge the account or Exit this function.

AMG-7800 Supervisor's Operations Manual / General Operation
2-10
Recharge
Depending on Pay Station configuration, recharge payment can be made with either cash
or credit card. A receipt (which includes an Account Status Report) can be printed at the
conclusion of the transaction indicating the status of the account.
Enter the amount you want to add to the account by pressing the desired combination of
the denomination buttons. You will advance to the following screen.
Pressing RESET will clear the Recharge Amount field and allow you to re-enter the amount
you want to add to the account.
When payment is submitted to the Pay Station, the Paid field will increment to indicate the
amount tendered. When finished, the Transaction Complete screen will be displayed.