VeriFone Omni 3200 User manual

VOICE AUTHORIZATION NUMBERS
MC/VS/Discover®Network:..................................................................................................................1-800-228-1122
AMEX:..................................................................................................................................................1-800-528-2121
CUSTOMER SUPPORT:..........................................................................................................................1-800-331-8882
CUSTOMER SUPPORT 24/7:.................................................................................................................1-800-228-0210
BankCard Central
1321 Burlington, Suite B
North Kansas City, MO 64116
800-331-8882
[e-mail]
2010 © BankCard Central. All rights reserved
BankCard Central is a registered ISO/MSP of Merrick Bank, South Jordan, UT
All trademarks and service marks referenced in this material are the property of their respective owners.
OMNI 3200 / 3200 SE
Quick Reference Guide
Quick Service Restaurant

Table of Contents
Table of Contents....................................................................................................................................................................0
CREDIT CARD PURCHASE................................................................................................................................................... 1
DEBIT CARD PURCHASE .....................................................................................................................................................1
DEBIT CARD PURCHASE (without CashBack).....................................................................................................................1
FORCE SALE..........................................................................................................................................................................1
REPRINT................................................................................................................................................................................. 2
VOID........................................................................................................................................................................................ 2
REFUND ................................................................................................................................................................................. 2
PRE-SETTLEMENT INSTRUCTIONS.................................................................................................................................... 2
REPORTS............................................................................................................................................................................... 2
SETTLE................................................................................................................................................................................... 2

CREDIT CARD PURCHASE
STEP TERMINAL PROMPT ACTION
1 MMDDYYYY HH:MM Press [F2] for sale
2 Swipe or Enter Acct: Swipe card or key card number and press [ENTER]
3 Choose Card:
CREDIT DEBIT
Press [F1] for credit
4 EXP DATE (MMYY): Key expiration date and press [ENTER]
5 Amount $ Key amount and press [ENTER]
6 PROCESSING… Terminal will issue an approval code
7
PRNT CUST COPY?
Press [F1] to print customer receipt
DEBIT CARD PURCHASE
STEP TERMINAL PROMPT ACTION
1 MMDDYYYY HH:MM Press [F2] for sale
2 Swipe Enter Acct: Swipe card or key card number and press [ENTER]
3 Choose Card:
CREDIT DEBIT Press [F2] for debit
4 AMOUNT: Key amount and press [ENTER]
5 CASH: Key cash back amount (if promtpted) and press [ENTER]
6 ENTER PIN Customer: Key pin number or PinPad and press [ENTER]
7 DIALING…
APPROVED ### Terminal dials to host for authorization
8 PRNT CUST COPY? Press [F1] to print customer receipt
DEBIT CARD PURCHASE (without CashBack)
STEP TERMINAL PROMPT ACTION
1 MMDDYYYY HH:MM Customer: Swipe debit card through the Everest PinPad.
2 SELECT PAYMENT TYPE: Customer: Press [ATM] button on Everest PinPad.
3 ENTER PIN Customer: Key PIN number on Everest PinPad and press [ENTER]
4 AMOUNT: $0.00 Merchant: Key dollar amount on Omni 3750 terminals and press [ENTER]
5 CONFIRM AMOUNT:
NO $$.$$ YES
Customer: Verify amount on Everest PinPad and press [YES]
6 ENTER PIN Customer: Key pin number or PinPad and press [ENTER]
7 DIALING…
APPROVED ###
Terminal dials to host for authorization
8 PRNT CUST COPY? YES Press [F1] to print customer receipt
FORCE SALE
STEP TERMINAL PROMPT ACTION
1 MMDDYYYY HH:MM Press the key under the “” symbol
2 TICKET ONLY Press [F1] for Ticket Only
3 SWIPE CARD ACCT Swipe card or manually key card number and press [ENTER]
4 CHOOSE CARD: Press [F1] for Credit
5 EXP DATE (MMYY}: Key expiration date and press [ENTER]
6 AMOUNT: $ Key amount and press [ENTER]
7 APPR CODE: Key authorization number that was obtained by the voice authorization center and press [ENTER]
8 PRNT CUST COPY? YES Press [F1] to print customer receipt

REPRINT
STEP TERMINAL PROMPT ACTION
1 MMDDYYYY HH:MM Press [REPRINT] 3
rd
purple key for left
2 LAST RECEIPT
ANY RECEIPT
Press [F1] to reprint the last receipt or press [F2] to reprint another receipt.
3 INVOICE NUMBER Key invoice number and press [ENTER]
VOID
STEP TERMINAL PROMPT ACTION
1 MMDDYYYY HH:MM Press [F4] for Void
2 PASSWORD Key password and press [ENTER]
3 VOID LAST TRANS? Press [F1] to void a transaction within the current batch or press [F2] to void the last transaction
4 VOID RETRIEVE BY: Press [F1] to recall the transaction by the invoice number or press [F2] to recall the transaction by the
customer’s account number
5 VOID INVOICE NUMBER:
LAST 4 DIGITS:
Key requested information (i.e. Invoice Number) and press [ENTER]
6 VOID
VISA
SALE XXXXXXXXXXXXX
$.XX.XX
Press [F2] to void the displayed transaction or press [F3] for the next transaction
7 PRNT CUST COPY? YES Press [F1] to print customer receipt
REFUND
STEP
TERMINAL PROMPT
ACTION
1 MMDDYYYY HH:MM Press [F3] for Refund
2 PASSWORD Key password and press [ENTER]
3 SWIPE OR ENTER ACCT Swipe card or key account number and press [ENTER]
4 CHOOSE CARD:
CREDIT DEBIT
Press [F1] for credit card
5 EXP DATE (MMYY) Key expiration date and press [ENTER]
6 AMOUNT: $ Key refund amount and press [ENTER]
7 PRNT CUST COPY? Press [F1] to print customer receipt
PRE-SETTLEMENT INSTRUCTIONS
1 Place all transaction receipts in sequence number order. Run an adding machine tape of the transactions.
2 Print appropriate report (see report instructions). Compare your totals to the terminal report.
3 If your tape matches the terminal totals, proceed with the Settlement instruction below. If your audit does not match the terminal totals,
repeat steps 1 and 2.
REPORTS
STEP TERMINAL PROMPT ACTION
1 MMDDYYYY HH:MM Press [REPORTS] the purple key
2 TOTALS REPORT
DETAIL REPORTS
SERVER REPORTS
Press appropriate key to select desired report
Press the key under the cart icon for additional reports
SETTLE
STEP TERMINAL PROMPT ACTION
1 MMDDYYYY HH:MM Press the key under the “” symbol
2 SETTLEMENT Press [F2] for Settlement
3 PASSWORD Key password and press [ENTER]
4
SETTLEMENT
SALES: $XX.XX
REFUNDS: $XX.XX
TOTAL: $XX.XX
Verify totals and press [ENTER]
5 SETTLEMENT
OK XXXXXXXXXXXXXXXXXX Press [ENTER] to print settlement report.