PAX S300 User manual

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20181024_v2.10
S300_USER MANUAL V2.1
S300 User Manual
Date: 20181024
Version: 2.10

Non Android Support: [e-mail]
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20181024_v2.10
S300_USER MANUAL V2.1
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Preface
S300 User Manual
Version: 20181024_v2.10
Status: ［］Draft ［］Release ［★］Modify
Copyright © 2015-2018 PAX Technology, Inc. All rights reserved
The Programs (which include both the software and documentation) contain proprietary information;
they are provided under a license agreement containing restrictions on use and disclosure and are also
protected by copyright, patent, and other intellectual and industrial property laws. Reverse engineering,
disassembly, or decompile of the Programs, except to the extent required to obtain interoperability with
other independently created software or as specified by law, is prohibited.
This document is provided to you for informational purposes only. All features and specifications are
subject to change without notice. If you find any problems in the documentation, please report them to
us in writing. This document is not warranted to be error-free. Except as may be expressly permitted in
your license agreement for these Programs, no part of these Programs may be reproduced or
transmitted in any form or by any means, electronic or mechanical, for any purpose.
Security Notice: No part of this publication may be copied, distributed, stored in a retrieval system,
translated into any human or computer language, transmitted, in any form or by any means, without the
prior written consent of PAX Technology, Inc.
PAX is a registered trademark of PAX Technology Limited in China and/or other countries. All other
trademarks or brand names are the properties of their respective holders.
Technical Support
If you encounter a problem while installing, registering or operating this product, please make sure that
you have read the documentation. If you cannot resolve the Issue, please contact us.
Your level of access to this Service is governed by the support plan arrangements made between PAX
and your Organization. Please consult this support plan for further information about your entitlements,
including the hours when telephone support is available to you.
Technical Support Contact Information:
[phone]
Terminal Support: supp[email protected]
PAXSTORE and BroadPOS MarketPlace Support: [e-mail]
PAX US: www.pax.us

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Revision History
Date Version By Description
20140912 V1.00 W. Kammerer Original Release
20180228
V2.00
Tim L.
Reformat and update.
20181024
V2.10
Tim L
Update footers, preface and email addresses. Numerous other technical and
non-technical updates.

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Table of Contents
1INTRODUCTION ............................................................................................................................................. 1
1.1 PURPOSE .........................................................................................................................................................1
1.2 SUPPORTED DEVICES .........................................................................................................................................1
1.3 INTENDED AUDIENCE .........................................................................................................................................1
1.4 ABBREVIATIONS ................................................................................................................................................1
2PAX S300 TERMINAL OVERVIEW.................................................................................................................... 3
2.1 GENERAL SAFETY INFORMATION ..........................................................................................................................3
FCC Regulations .......................................................................................................................................3
Physical Safety Information .....................................................................................................................3
RF Exposure Information..........................................................................................................................3
2.2 KEY DEFINITIONS...............................................................................................................................................4
Screen and Keypad Layout.......................................................................................................................4
2.3 BASIC SYSTEM SCREEN HIERARCHY (BEFORE DOWNLOADING AN APPLICATION) ............................................................5
2.4 WELCOME AND MAIN MENU SCREEN...................................................................................................................6
2.5 SYSTEM OPTIONS SCREEN (SYSTEM SETTINGS)........................................................................................................6
App Management....................................................................................................................................6
Activate ....................................................................................................................................................7
App Update ..............................................................................................................................................7
Configuration ...........................................................................................................................................7
Terminal SN and App Info ........................................................................................................................9
2.6 KEYS INJECTION ..............................................................................................................................................10
2.7 DATE TIME SETUP ...........................................................................................................................................10
2.8 COMMUNICATION...........................................................................................................................................11
Main Comm and Backup Comm.............................................................................................................11
LAN Parameters .....................................................................................................................................12
Dial Parameters .....................................................................................................................................12
Maximum Tries, Connect and Receive Timeout.....................................................................................13
2.9 SECURITY SETTINGS .........................................................................................................................................14
3LOADING AN APPLICATION AND ACCESSING MANUAL SETTINGS................................................................ 15
3.1 LOADING AN APPLICATION ................................................................................................................................15
3.2 ACCESSING MENU OPTIONS AFTER DOWNLOADING AN APPLICATION .......................................................................16
3.3 IDLE SCREEN...................................................................................................................................................16
3.4 STATUS INDICATORS ........................................................................................................................................17
4CARD READING............................................................................................................................................ 18
4.1 MAGNETIC STRIPE CARD ..................................................................................................................................18
4.2 CHIP CARD.....................................................................................................................................................18
4.3 CONTACTLESS CARD ........................................................................................................................................18
5MANUAL SETTINGS...................................................................................................................................... 19
5.1 MAIN MENU OPTIONS.....................................................................................................................................19
5.2 DISPLAY TRANSACTION (REVIEW AND FIND) .........................................................................................................20
5.3 MERCHANT SETTINGS ......................................................................................................................................21
Authorizations........................................................................................................................................21
Security Settings.....................................................................................................................................23
Merchant Fee.........................................................................................................................................24
Credit Surcharge ....................................................................................................................................24
Set Auto Batch Time...............................................................................................................................25

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Additional Prompts ................................................................................................................................26
5.4 OPERATION SETTINGS ......................................................................................................................................27
Buzzer Setup and Operation Mode ........................................................................................................27
Screen Backlight and HALO Setup..........................................................................................................27
Peripherals .............................................................................................................................................28
Language Setting ...................................................................................................................................28
5.5 HOST SETTINGS ..............................................................................................................................................29
Host Parameters ....................................................................................................................................29
Hosts Phones..........................................................................................................................................30
Hosts URL Params..................................................................................................................................31
Autodial Setup........................................................................................................................................31
Batch Close.............................................................................................................................................32
5.6 SYSTEM SETTING.............................................................................................................................................32
Date Time Setup.....................................................................................................................................33
Batch Number........................................................................................................................................33
Working Mode .......................................................................................................................................34
Pre-Dial Call ...........................................................................................................................................34
Database................................................................................................................................................35
Keys Injection .........................................................................................................................................35
App Management..................................................................................................................................36
TDES Keys Injection and POS Register....................................................................................................36
5.7 COMMUNICATION...........................................................................................................................................36
Main Communication ............................................................................................................................37
Back Up Comm.......................................................................................................................................37
Maximum Tries, Connect and Receive Timeout.....................................................................................37
Ping and DNS Timeout ...........................................................................................................................37
Dial Parameters .....................................................................................................................................37
LAN Parameters .....................................................................................................................................37
ECR Comm. Type ....................................................................................................................................38
6RETAIL ENVIRONMENT TRANSACTIONS....................................................................................................... 39
6.1 RETAIL TRANSACTION OVERVIEW .......................................................................................................................40
6.2 GIFT AND LOYALTY CARD OVERVIEW...................................................................................................................40
6.3 COMMERCIAL CARD OVERVIEW .........................................................................................................................41
6.4 RETAIL CREDIT CARD TRANSACTION TYPES ...........................................................................................................41
6.5 CREDIT CARD TRANSACTIONS ............................................................................................................................42
Credit Auth .............................................................................................................................................42
Credit ForceAuth ....................................................................................................................................43
Credit PostAuth ......................................................................................................................................45
Credit VoidAuth......................................................................................................................................46
Credit VoidPostAuth...............................................................................................................................47
Credit VoidForceAuth .............................................................................................................................48
Credit Sale ..............................................................................................................................................49
Credit Return..........................................................................................................................................50
Credit Void .............................................................................................................................................51
Credit VoidSale ..................................................................................................................................52
Credit VoidReturn ..............................................................................................................................53
6.6 DEBIT CARD TRANSACTIONS..............................................................................................................................54
Debit Sale ...............................................................................................................................................54
Debit Return...........................................................................................................................................55
6.7 ELECTRONIC BENEFITS TRANSFER (EBT) TRANSACTIONS.........................................................................................56
EBT Sale..................................................................................................................................................56

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EBT Return .............................................................................................................................................57
EBT Balance Inquiry ...............................................................................................................................57
7RESTAURANT ENVIRONMENT TRANSACTIONS ............................................................................................ 58
7.1 RESTAURANT TRANSACTION OVERVIEW...............................................................................................................59
7.2 GIFT AND LOYALTY CARD OVERVIEW...................................................................................................................59
7.3 COMMERCIAL CARD OVERVIEW .........................................................................................................................59
7.4 RESTAURANT CREDIT CARD TRANSACTION TYPES ..................................................................................................60
7.5 CREDIT CARD TRANSACTIONS............................................................................................................................61
Credit Auth .............................................................................................................................................61
Credit ForceAuth ....................................................................................................................................62
Credit PostAuth ......................................................................................................................................63
Credit VoidAuth......................................................................................................................................64
Credit VoidPostAuth...............................................................................................................................65
Credit VoidForceAuth .............................................................................................................................66
Credit Sale ..............................................................................................................................................67
Credit Return..........................................................................................................................................68
Credit Void .............................................................................................................................................69
Credit VoidSale ..................................................................................................................................70
Credit VoidReturn ..............................................................................................................................71
7.6 DEBIT CARD TRANSACTIONS..............................................................................................................................72
Debit Sale ...............................................................................................................................................72
Debit Return...........................................................................................................................................73

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1Introduction
This user manual provides a description of the S300 semi-integrated terminal and transaction functions.
1.1 Purpose
This user manual describes transaction functions for the retail and restaurant markets. If you have a
custom application, perform any modifications to your application in the BroadPOS MarketPlace
MarketPlace in PAXSTORE, or manually modify terminal settings, some of the options and screens as
described in the manual may be different.
1.2 Supported Devices
PAX S300 semi-integrated payment terminal.
1.3 Intended Audience
This manual is intended for use by the following three groups:
•Point of Sale clerks who use an ECR, but may interact with the terminal on a daily basis.
•Software engineers who develop and maintain the payment application designs for the US
payment card industry
•Independent Sales Organizations who sell terminals and conduct end user terminal training.
1.4 Abbreviations
Name
Description
AID
Application Identifier
AVS
Address Verification System.
CAPK
Certification Authority Public Key
CID
Card Identification Number
CVC
Card Verification Code
CVV
Card Verification Value
EBT
Electronic Benefit Transfer
ECR
Electronic Cash Register
EMV
Europay Mastercard Visa
HALO
High Amount Lock Out - maximum amount limit on sales, returns, and cash back
KMS
Key Management System
PAN
Primary Account Number
PDK
PAX Platform Development Kit
PIN
Personal Identification Number – 4 to 16- digit confidential codes used by cardholders to
identify themselves as the proper users of a credit or debit card to the Host computer.
POS
Point of Sale
RKI
Remote Key Injection
SDK
Software Development Kit
TDES
Triple Date Encryption Standard
TM
Terminal Management

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TMS
Terminal Management System

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2PAX S300 Terminal Overview
The S300 is a multilane transaction processing and communication terminal used in conjunction with a
retail or restaurant point of sale (POS) and Electronic Cash Register (ECR) system.
2.1 General Safety Information
Do not use the terminal if it is visibly damaged and regularly inspect the terminal for signs of tampering.
Pax recommends checking the terminal on a regular basis for the following signs of tampering:
•Keypad and covers are firmly in place and not damaged.
•No extra or modified terminal ports.
•No loose wires attached to or hanging from the terminal.
•No modifications to the card readers or any other parts of the terminal.
FCC Regulations
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause
undesired operation.
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On
the body of this equipment is a label that contains among other information a product identifier. If
requested, this number must be provided to the telephone company.
Physical Safety Information
•Do not attempt to take the terminal apart.
•Do not crush or burn the terminal.
•Do not apply power or operate the terminal outside the range of 32°F (0°C) to 122°F (50°C).
•Do not store the terminal outside the range of -4°F (-20°C) to 158°F (70°C).
•Do not expose the terminal to moisture, store, or operate in a high-humidity environment
(10% to 93% relative humidity, non-condensing).
•Do not use the terminal in a hazardous environment. (Chemical plant, gas station, etc.)
•Keep the terminal out of reach from children and away from animals.
RF Exposure Information
This device meets the US government’s requirement for exposure to radio waves. This device is
designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF)
energy set by the Federal Communications Commission of the U.S. Government.

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2.2 Key Definitions
The following table provides a brief description of the keys on the S300 keypad.
Name
Description
Number
Keys
0-9 Number Keys Input any numeric value or press twice to input alphabetic
characters.
Alpha
Press this to switch between alpha and numeric key entry.
Enter
Complete and submit the current entry.
Cancel
Cancels the current transaction or backs out one menu level.
Clear
Deletes the character to the left of the cursor.
Function
Press this button and the Number 1 key at the same time to access terminal functions.
Screen and Keypad Layout
The following figure shows an S300 terminal screen and keypad.

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2.3 Basic System Screen Hierarchy (Before Downloading an Application)
This section describes the Main Menu screen and all subsequent options at power up running the on-
board, basic system before the terminal downloads and runs any applications.
The following diagram shows the S300 basic system screen and option hierarchy and the following
sections highlight each screen and option. See Section 3 for information on loading an application,
Section 4 for information on card reading, Section 5 for information on manual settings after
downloading an application, Section 6 for information on how to perform transactions for retail
environment, and Section 7 on how to perform transactions for the restaurant environment.
NOTE
When you load an application, many of these screens
and options will change.

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2.4 Welcome and Main Menu Screen
After the unit is powered on, it performs a self test, checks for a LAN connection, tries to configure itself
online and then displays the welcome screen.
Select the Menu option on the Welcome screen and the Main Menu screen appears. The Main Menu
screen displays three options and is the starting point for screen navigation.
2.5 System Options Screen (System Settings)
System Settings App Management, Keys Injection, Date/Time Setup, App Info
App Management
App Management Input the password and press the Enter key on the pinpad.
App Management Activate, App Update, Configuration, Terminal SN, App Info

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Activate
Activate Online (The terminal attempts to activate online.) If activation fails, an error
screen displays. If successful, an Activated screen displays.
App Update
App Update App Attempts to update. If the application cannot update, the terminal
displays an error screen and returns to the App Load screen. If successful, it
again returns to the App Load Screen.
Configuration
Configuration Server URL, Server Port, Phone Setting, TMS Type

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2.5.4.1 Server URL and Server Port
Server URL Input the server URL.
Server Port Input the server port.
2.5.4.2 Phone Settings
Phone Setting Phone #1 or Phone #2 Number, Baud Rate
Number Phone Number (Input the phone number)
Baud Rate Select a Baud Rate. The current baud rate display at the top of the screen.
Scroll through and select a baud rate from 1200 through 56000.
NOTE
The available settings for the Phone #2 option on the
Edit Phone screen are the same as Phone #1.

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2.5.4.3 TMS Type
TMS Type BroadPOS, PAXTMS
BroadPOS MarketPlace App Load (See the App Load section as described in Section 2.5.1 App
Management.
PAXTMS Are You Sure?, (Yes or No)
Terminal SN and App Info
Terminal SN Displays the terminal manufacturer, model, and serial number.
App Info The screen displays rootcert info, scriptcert info, browser info, keyld info, sys
info, common info, and bpagt info.
NOTE
The App Info option is accessible from more than one
screen.

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2.6 Keys Injection
Keys Injection US Injection, TNS Key Injection, KIM Key Injection
NOTE
All three injection choices will display the same two
options, Start and Set Baud Rate.
Start Begins the Injection process.
Set Baud Rate Select a Baud Rate. The current baud rate display at the top of the screen. Scroll through
and select a baud rate from 1200 through 19200.
2.7 Date Time Setup
Date/Time Input the correct date.

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2.8 Communication
Communication Main Comm, Backup Comm, LAN Parameters, Dial Parameters, Maximum
Tires, Connect Timeout, Receive Timeout
Main Comm and Backup Comm
Main Comm LAN Dial
Backup Comm LAN, Dial, None

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LAN Parameters
LAN Parameters LAN Type, IP Address, Subnet Mask
LAN Type DHCP, Static
DHCP and/or Static Input IP address
LAN Parameters Gateway IP, DNS IP, PING
Gateway IP Input the appropriate Gateway IP address.
DNS IP Input the appropriate DNS IP address.
PING Input a known good URL that the terminal can ping, such as www.pax.us.
Dial Parameters
Dial Parameters Dial Type, Dialing Prefix, Dial Tone Check