AmeriGlide STRATOS User manual

25MAR2022 | 630-00146 B
VERTICAL
PLATFORM
LIFT WITH
ENCLOSURE
STRATOS
OWNER’S
MANUAL

From all of us at AmeriGlide, thank you for placing your trust in
our products and allowing us to be a part of your journey.
We strive to be the leading provider of lift assisting technology
in your home and on the road.
Visit ameriglide.com or speak to your dealer about the other
solutions available from AmeriGlide.
THANK YOU

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TABLE OF CONTENTS
TABLE OF CONTENTS
SAFETY .................................................................................................... 4
Safety Definitions................................................. 4
Special Cautions................................................... 4
INTRODUCTION ................................................................................... 5
Device Name: AmeriGlide Stratos
with Enclosure Vertical Platform Lift ................... 5
Read and Understand........................................... 5
Purchasing Information ........................................ 5
Technical Specifications ....................................... 5
Code Statement ................................................... 5
Key Vertical Platform Lift Elements ...................... 6
OPERATION ........................................................................................... 7
How the AmeriGlide Stratos Works ...................... 7
Lift Operation ...................................................... 7
Call/Send ............................................................. 7
Entering the Platform........................................... 7
Operating the Platform Controls .......................... 8
Exiting the Platform ............................................. 8
Recommendations ............................................... 9
Emergency Lowering Procedure ........................... 9
TROUBLESHOOTING ........................................................................ 11
Status Codes ...................................................... 11
CARE ....................................................................................................... 13
MAINTENANCE & INSPECTION ................................................... 14
Required Inspections & Maintenance ................ 14
Residential Application:
Owner/Maintenance .......................................... 14
Commercial Application:
End-User/Maintenance ...................................... 15
Dealer Maintenance Schedule............................ 15
Service Mode ..................................................... 16
Out of Service Mode .......................................... 16
Maintenance/Service Record ............................. 17
WARRANTY .......................................................................................... 18

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SAFETY
STRATOS WITH ENCLOSURE: SECTION 1
SECTION 1
SAFETY
SAFETY DEFINITIONS
This safety alert symbol appears with
safety statements. It means attention,
become alert, your safety and the
safety of others are involved! Please
read and abide by the message that
follows the safety alert symbol.
NOTE: Indicates a condition that should be followed in
order for the lift to function in the manner intended.
SPECIAL CAUTIONS
Pay attention to the following Special
Cautions while operating your vertical
platform lift.
• Do not exceed the maximum payload capacity of
750 lb.
• Do not ride on a lift that is not anchored in place.
• Make sure both the passenger and wheelchair
are completely on the platform before using.
• Do not disable any safety equipment or switches
supplied with this lift.
• Do not attempt to service the lift yourself.
Contact your AmeriGlide dealer for assistance.
• Do not allow children to operate or play around
the lift.
• Do not enter or exit a platform by climbing over
a gate or side panel.
• Keep feet, hands, arms, legs and body well
within the confines of the platform during
transport.
• Do not hold onto the top of the side panel or
gate during transport as this creates a potential
pinch hazard.
• This product is designed only for lifting people and
wheelchairs within the specified load capacity. Do
not use it for freight or any other purpose.
• Read all instructions in this manual before
operating the lift.
Indicates a hazardous situaon that, if not
avoided, could result in death or serious injury.
WARNING
!
Indicates a hazardous situaon that, if not avoided,
could result in minor or moderate injury.
CAUTION
!
Indicates a situation which can cause damage to
the lift and/or the environment, or cause the lift to
operate improperly.
NOTICE
!
!

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INTRODUCTION
STRATOS WITH ENCLOSURE: SECTION 2
SECTION 2
INTRODUCTION
DEVICE NAME:
STRATOS WITH ENCLOSURE
PLATFORM LIFT
Indications of Use: The Stratos with Enclosure
Platform Lift is to assist the transfer of patients or
mobility impaired persons and their mobility device,
up and down levels of a commercial facility or
residence.
READ AND UNDERSTAND
This manual provides instructions for proper use
and maintenance of your Vertical Platform Lift.
Please refer to this Owner’s Manual for operating
instructions. Any alterations to the equipment
without written authorization by the manufacturer
is prohibited and will void the warranty.
PURCHASING INFORMATION
If you have questions concerning the operation and
maintenance of your platform lift, please contact
your dealer.
Please ensure that you fill out the separate warranty
form and return it within ten (10) days of installation
to register your lift.
TECHNICAL SPECIFICATIONS
Visit ameriglide.com for specifications on your lift
model.
CODE STATEMENT
Your lift has been designed to meet ASME A18.1
“Safety Standard for Platform Lifts and Stairway
Chairlifts” under section 2 or section 5 and has been
certified to CAN/CSA-B44.1/ASME A17.5 “Elevator
and Escalator Electrical Equipment”.
Code requirements for Vertical Platform lifts may
vary depending on location. It is the installer’s
responsibility to contact their state, city or local
code enforcement office and determine all the
regulations the lift and installation are subject to.
This must be done before installing the Vertical
Platform Lift.
AmeriGlide Vertical Platform Lifts are to be installed
in accordance with all applicable codes and in
accordance with ASME A18.1, ASME A17.5 and CAN/
CSA-B44.1.
The Vertical Platform Lift units are intended for a
maximum operation of 24-cycles per hour for units
up to 101" and 12-cycles per hour for units greater
than 101".

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INTRODUCTION
STRATOS WITH ENCLOSURE: SECTION 2
KEY VERTICAL PLATFORM
LIFT ELEMENTS
1. Dome (option)
2. Lift Status Indicator Lights
3. Bottom Door
4. Frame
5. Platform
6. Top Landing Door (if specified)
7. Ventilation System (option)
8. Platform Controls
9. Fixed Ramp
10. Panel (plexiglass shown)
1
2
9
3
7
5
6
10
8
4

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OPERATION
STRATOS WITH ENCLOSURE: SECTION 3
SECTION 3
OPERATION
HOW THE AMERIGLIDE
STRATOS WORKS
The AmeriGlide Stratos Vertical Platform Lift is AC
powered via 115V AC, 15A, single phase, 60Hz. It is
available with an optional “Battery Backup” system
for instances where the AC power goes out.
The lift is interlocked and will not operate unless all
auxiliary gates and appropriate safeties are engaged.
The lift will raise or lower once a control input is
activated - whether from a call station or from the
platform. The platform controls will always override
a call station. In either case, a control switch must
be continually pressed for the platform to move.
The lifting/lowering of the platform is achieved with
a  hp electric motor and gear box driving an ACME
screw. That screw system connects to the platform
carriage which in turn supports the platform. The
platform automatically stops at the desired landing.
The lift has several advanced safety systems based
on the status of various sensors and switches
located in the tower and at landings. Once a lift is at
a landing, the gates/doors will be unlocked and are
able to be opened.
LIFT OPERATION
CALL/SEND
If the platform is not at your desired landing,
you will need to “call” or “send” for it. A Call/
Send Control is located at the landing or in the
gate frame. The Call/Send Control may have a key
lock. Please ensure the key is rotated to the “On”
position. Then, to call or send the platform, simply
press the Up or Down button, continuously, until the
platform comes to a full stop at the desired landing.
If unit has 3-Stops (landings) the mid landing Call/
Send will “call” the platform to you when both the
up and down buttons are pressed simultaneously.
NOTE: There is a short delay in pressing any call send
button before the lift reacts.
ENTERING THE PLATFORM
Enter the platform either by opening the door
towards you or moving through the opening. Move
to the center of the platform while closing the door
behind you. If your mobility device has a brake,
make sure to engage it. See Figure 3-1.
Figure 3-1
Prior to every use, please be sure to look around
the li for any signs of damage. Visually inspect
anchoring bolts and tower braces and make sure
that they are securely in place. Do not use li if
there are any missing or damaged fasteners or other
components, they need to be replaced by a qualied
technician to ensure connued safe operaon.
CAUTION
!

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OPERATION
STRATOS WITH ENCLOSURE: SECTION 3
OPERATING THE
PLATFORM CONTROLS
Once you are on the platform, locate the Platform
Controls on the side panel. If the unit has a key
switch, insert the key and turn the key to the “On”
position. Check the “Lift Status Indicator Lights”
located in the Top Cap and ensure they are Green.
3 flashing Green Lights indicate VPL is running on
battery power. See Figure 3-2.
Figure 3-2
Once you have confirmed all lights are Green, simply
press the desired (up or down) arrow on the blue
paddle. The lift will move as long as the paddle control
is pressed until you come to a full stop at the desired
landing. If your lift has three (3) landings the platform
control will have three (3) buttons instead of the
paddle. You may want to hold the hand rail (required
on Commercial Lifts) while the lift is in motion.
If you release the blue paddle switch and the unit
connues to move, press the Red Emergency Stop
Buon on the control panel to stop immediately.
CAUTION
!
Do not hold onto the top of the side panel during
transport. Keep feet, hands, arms, legs and body
well within the connes of the plaorm during
transport.
WARNING
!
EXITING THE PLATFORM
Once you are at the desired landing, the lift will stop
and you may release the brakes on your mobility
device. When ready to exit, if desired, turn the key
switch off and remove the keys.
If you come to a landing gate or door, those will be
able to be opened by pushing outward or will
automatically open if you purchased an optional
Automatic Door Opener.
Check to make sure the plaorm is level with the
landing. If not, please contact a dealer for assistance.
CAUTION
!
Once you have exited the platform, ensure the
top landing door has closed all the way. Call/Send
controls will not work unless doors are closed.
If any of the 4 LED lights in the top cap are not
green, the unit has reduced funcon or the unit
requires service. Please follow the troubleshoong
guide on pages 11-12 in the Owner’s Manual before
proceeding to operate the unit.
CAUTION
!

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OPERATION
STRATOS WITH ENCLOSURE: SECTION 3
RECOMMENDATIONS
Plaorm lis should not be used for evacuaon
during emergencies.
CAUTION
!
Do not use the lift alone if you are not sure that you
can maintain pressure on the control buttons for the
duration of travel.
If using the lift alone, it is best practice to have a
cell phone with you in case of a malfunction that
prevents the platform movement.
If the lift malfunctions while occupied:
• Occupant should follow the directions in the
platform cab and never try to evacuate the
elevator on their own.
• Contact dealer and/or 911 (dealers phone
number is written on the label next to the cab
controls).
• Push in the Red Emergency Stop button on the
cab control. If equipped, an alarm will sound.
Once help arrives, they should follow the Emergency
Lowering Procedure to evacuate the occupant.
EMERGENCY LOWERING
PROCEDURE
Never exit an elevated plaorm unless it is fully
parked at a landing. Do not aempt to manually
lower the device while in the plaorm.
WARNING
!
In the event that the lift becomes disabled with
passengers on the platform that is not at a landing,
it may be necessary/desirable to manually lower
them prior to a technician arriving.
In that case, a manual lowering mechanism is
located beneath the top cap of the lift. A person
other than the lift passenger(s) will be required to
make their way to the top of the tower to perform
this procedure.
1. Use disconnect to remove all power from lift.
The Stratos is supplied with manual lowering tools
that are located beneath the metal cover with
removable front cover. Remove these tools and store
them in a convenient location. See Figure 3-3.
Figure 3-3
Manual
Wrench
1/4" socket
NOTICE

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OPERATION
STRATOS WITH ENCLOSURE: SECTION 3
2. Remove the plastic cap to access the manual
override. See Figure 3-4.
Cap
Manual
Override
Figure 3-4
3. Use the provided " socket with a "
ratchet or a cordless drill. Power the drill in
the forward direction - rotating clockwise
to lower the platform. An extension may be
required. See Figure 3-5.
Figure 3-5
NOTE: The drive motor is equipped with a low holding
force brake to prevent the platform from drifting with
heavy loads. Lowering the platform with this brake on will
require a bit of strength, typically the equivalent of being
able to lift 20 lb with one arm.
NOTE: Do not attempt to raise the platform. The required
torque to do so is substantially higher.
4. Stop rotation when the platform is level with
the lower landing.
5. If the lower door does not open, the
crescent key can be used to release it.
Wait for a AmeriGlide dealer to service and inspect
the li prior to using it again.
WARNING
!

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TROUBLESHOOTING
STRATOS WITH ENCLOSURE: SECTION 4
SECTION 4
TROUBLESHOOTING
STATUS CODES
This lift has several advanced safety systems
that monitor various sensors, switches and the
performance of the lift. To indicate the status of the
VPL there are 4-LEDs located on the Top Cap of the
tower. The table below explains the status indicated
by the 4-LEDs. LEDs are numbered from left to right,
while facing the tower from the platform side. Color
listed in brackets indicates LED is flashing.
See Figure 4-1.
Refer all other Status Codes to your AmeriGlide
dealer. NOTE: [COLOR] means flashing light.
Status LED
Status
#1 #2 #3 #4
Green Green Green Green All systems normal. Lift is OK to Operate.
[Green] [Green] [Green] [Green] Lift is in “Service Mode”. DO NOT OPERATE.
[Green] [Green] [Green] Lift is running on backup power. Lift is OK to Operate.
Any Amber Lift is OK to Operate. Service is Required.
Amber Amber Amber Lift is running on backup power and battery is Low. Lift
is OK to Operate for at least one full lift cycle.
[Amber] [Amber] [Amber] Lift is running on backup power and battery is Very
Low. Platform will only go down.
Amber Amber Amber
Lift is on AC power and battery is Low. If lift transfers
to backup power it will only operate for at least one full
lift cycle. Service or replace batteries.
1
2
3
4
Figure 4-1

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TROUBLESHOOTING
STRATOS WITH ENCLOSURE: SECTION 4
[Amber] [Amber] [Amber]
Lift is on AC power and battery is Very Low. If lift
transfers to backup power platform will only go down.
Service is Required*.
Any [Amber] Minor Fault. Platform function is reduced. Service may
be Required.
Red Red Red Red Lift will not function. E-Stop is depressed.
Red Red Lift will not function. Landing Door is Open.
Red Red Lift will not function. Landing Door Lock Failure.
Red Red Red Lift will not function. Pit switch is depressed.
Any [Red] Lift will not function. Major Fault. Service is required.
All Blank Lift will not function. Major Fault, No Power (and no
battery) or Low Power Mode. Service is Required.
*If baery is not replaced promptly aer this
warning, the baery will further degrade to the
point that unit will shut o completely when AC
power is lost.
WARNING
!
Status LED
Status
#1 #2 #3 #4

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CARE
STRATOS WITH ENCLOSURE: SECTION 5
SECTION 5
CARE
To maximize longevity and appearance of your lift,
AmeriGlide recommends the following procedures:
• Keep the VPL platform free of debris. Sweeping
to clear these areas regularly to prevent debris
accumulation is required. Wiping with a damp
cloth should be enough for additional surface
cleaning. If needed, a soft brush with mild soap
and water can be used on the platform and
guard ramp surfaces
• You may choose to clean your VPL with soap
and water. Turn off VPL and disconnect all
power before cleaning. Be sure to rinse all soap
from VPL and let the VPL dry before using.
• Keep door hinge hardware lubricated. Once a
year use lubricant on the hinges.
• On an outdoor VPL, if the lift will not be
used for long periods of time, covering the
platform with a tarp and disabling the power is
recommended.
• Fully disconnect the lift from all power (AC and
Battery Backup) if not using for 2 months or
more. Please consult your dealer for proper
disconnect procedures.
• Yearly wax (car wax) is an excellent means to
protect an outdoor VPL from weathering.

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MAINTENANCE
STRATOS WITH ENCLOSURE: SECTION 6
SECTION 6
MAINTENANCE
& INSPECTION
Except as described elsewhere in this manual,
maintenance must be performed only by qualified
technicians. Contact your dealer with questions
or to schedule any needed inspections, repairs or
service.
REQUIRED INSPECTIONS
& MAINTENANCE:
Annual inspections by a qualified technician are
highly recommended to help prevent unsafe
conditions and operation. Contact your dealer with
questions for additional information, to request
replacement labels or manuals, or to schedule any
needed inspections, repairs or service.
RESIDENTIAL APPLICATION
OWNER/MAINTENANCE
Before Use: Do not use lift until these conditions
are rectified.
• Check the dielectric grease on the board
and verify all open connections are greased/
covered.
• All doors and gates are locked and secure.
• Check for standing water around the unit.
• Make sure the AC connections are in good
condition and that there are no cracks or gaps
in conduit.
• Make sure there are no obstructions intruding
in the path of the lift.
−People, tree branches, loose items, etc.
• Check that there is no loose hardware or
emerging cracks/deformations in the platform
and tower. Make sure that there are no unusual
noise or vibrations that develop.
Periodically:
• Check and ensure that the safety pan (optional)
under the platform moves freely up and down
and is not damaged. This is the built-in safety
device designed to detect obstructions under
the platform and stop platform downward
motion. If there is an easy-to-remove
obstruction, please remove it. If for any reason
the safety pan does not move as intended,
please contact your dealer.
• Check and ensure that all labels are intact and
legible. If any safety or warning labels need to
be replaced, please contact your dealer.
• Make sure you have a copy of the Owner’s
Manual. A digital copy of the Owner’s Manual is
available at ameriglide.com.
• Check your key locks and emergency stop
button for functionality.
• Check for any rust that may be developing.
Rust is expected in outdoor applications
(especially in coastal areas), but with
proactive maintenance or quick repair, this
can be minimized. AmeriGlide recommends
(weatherizing) the unit to prevent this from
occurring.

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MAINTENANCE
STRATOS WITH ENCLOSURE: SECTION 6
COMMERCIAL APPLICATION
END-USER/MAINTENANCE
IMPORTANT: Understanding State/Local Inspection
Requirements & Timing - Always Required.
Before Use: Do not use lift until these conditions
are rectified.
• Check the dielectric grease on the board
and verify all open connections are greased/
covered.
• All doors and gates are locked and secure.
• Check for standing water around the unit.
• Make sure AC connections are in good
condition and that there are no cracks or gaps
in conduit.
• Make sure there are no obstructions intruding
in the path of the lift.
−People, tree branches, loose items, etc.
• Check that there is no loose hardware or
emerging cracks/deformations in the platform
and tower.
Owner/Owner’s Agent:
• Check and ensure that the safety pan (optional)
under the platform moves freely up and down
and is not damaged. This is the built-in safety
device designed to detect obstructions under
the platform and stop platform downward
motion. If there is an easy-to-remove
obstruction, please remove it. If for any reason
the safety pan does not move as intended,
please contact your dealer.
• Check and ensure that all labels are intact and
legible. If any safety or warning labels need to
be replaced, please contact your dealer.
• Make sure you have a copy of the Owner’s
Manual. A digital copy of the Owner’s Manual is
available at ameriglide.com.
• Check your key locks and emergency stop
button for functionality.
• Check for any rust that may be developing.
Rust is expected in outdoor applications
(especially in coastal areas), but with
proactive maintenance or quick repair, this
can be minimized. AmeriGlide recommends
(weatherizing) the unit to prevent this from
occurring.
Dealer:
• Follow OPERATIONAL CHECK section of the
“Install and Service Manual” for the lift if
periodic operational checks are required.
DEALER MAINTENANCE
SCHEDULE
RECOMMENDED EVERY 6-MONTHS
• Check for motor gearbox leaks
• Check wear pads for gaps
• Check all structural connections/hardware
• Inspect the safety brake
• Check the Battery Backup function (if installed)
• Ensure the Power Cut-Off system works as
intended
• Check all interlocks, strikes and obstruction
sensors
• Check for debris and signs of excessive wear
around ACME nuts.
• Clean and grease the lead screw.
(Use only Nook PAG-1 ACME Screw Grease)
RECOMMENDED ANNUALLY
• Replace batteries (if equipped)
Enclosure:
• Screw drive should be inspected annually for
grease/ grease adequately if necessary
• Safety switches should be checked for
functionality
• Depending on geographical area, unit may

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MAINTENANCE
STRATOS WITH ENCLOSURE: SECTION 6
need to have additional cosmetic maintenance
performed to prevent rusting.
• Waxing may be necessary to ensure aesthetics
are upheld
• IF equipped with a ventilation system, the
batteries should be inspected
SERVICE MODE
The “Status Lights” will all flash green in this mode.
OUT OF SERVICE MODE
If the unit has a major fault that requires service to
ensure safe and compliant operation it will enter
“Out of Service Mode”. This is indicated on the
status indicator as any flashing red light. This cannot
be corrected by a power cycle. Call your AmeriGlide
dealer immediately.

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MAINTENANCE
STRATOS WITH ENCLOSURE: SECTION 6
Date Time
Type of Service (check all that apply) Notes, Nature of Service/Accident, Parts Replaced,
Warranty Technician
Check Repair Maint. Accident
MAINTENANCE/SERVICE RECORD
ASME 18.1-2017 requires that a log is kept of all service and maintenance performed on this lift in commercial
applications. This includes a record of all accidents and a weekly operational check. Refer to “Install and
Service Manual” for operational check list. To ensure optimal performance it is recommended that this log is
kept for residential applications as well.

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WARRANTY
STRATOS WITH ENCLOSURE: SECTION 7
SECTION 7
Your lift came with a separate warranty page on
page 19. You must return this page within ten
(10) days of installation to register your lift. This
warranty policy page must remain in your Owner’s
Manual for your records. Do not tear out this page.
Dealer/Installer Name:
Address:
Phone:
E-Mail:
If you need service or warranty work, your dealer
will require the information below to receive factory
information or order parts for your VPL.
Date Installed:
Serial # of the Lift:
THIS EXPRESS WARRANTY IS IN LIEU OF ALL OTHER
WARRANTIES OR CONDITIONS, INCLUDING ALL IMPLIED
WARRANTIES OR MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, AND THERE ARE NO
WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION
OF THE LIMITED WARRANTY DESCRIBED HEREIN. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH
VARY FROM STATE TO STATE.
Ameriglide warrants, to the original purchaser of a
Stratos with Enclosure Vertical Platform Lift (VPL),
that the device has been manufactured by Harmar
to be free of defects in material, mechanical and
electrical component (parts), excluding labor costs,
and paint, for a period of three (3) years from date
of installation, provided that the products have
been installed, maintained and operated properly.
Harmar supplied batteries are limited to one (1) year
from date of installation. Paint adhesion and deep
rust is limited to one (1) year. Outdoor installation
within one (1) mile of coastline expressly excludes
rust after 90-days. Cosmetic rust is excluded after
90-days in all applications.
This warranty does not cover maintenance or
adjustments. Ameriglide will not be charged for
labor, consequential damage, or repair expenses.
Ameriglide will not, under any circumstances, be
liable for the loss of the use of its products or loss
of time. This warranty becomes null and void if
the product has been lost, damaged by accident,
over-stressed, misused and/or neglected, or if the
product has been modified in any way. Defective
parts must be returned, prepaid, to the address
provided by Ameriglide, for inspection prior to
credit, repair, or replacement, at Ameriglide’s
option. Ameriglide’s sole obligation and the
exclusive remedy under this warranty is limited to
such credit, repair, or replacement.
3-YEAR LIMITED WARRANTY
PRODUCTS COVERED:
VPL400, VPL600, VPL800, VPL1000, VPL1200, VPL1400 SERIES MODELS WITH ENCLOSURE

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WARRANTY
PRODUCT INFORMATION
Model:
Serial Number:
Purchase Date:
Installation Date:
INSTALLER INFORMATION
Company Name:
Contact Name:
Address:
Phone:
Fax:
Email:
APPLICATION INFORMATION
 Scooter  Power Wheelchair
 Wheelchair
Year:
Manufacturer:
Model:
PURCHASER INFORMATION
Name:
Address:
Phone:
Email:
ADDITIONAL INFORMATION
How did you hear about AmeriGlide?
 AmeriGlide Representave
 Internet
 Magazine
Which:
 Friend or Acquaintance
 Saw AmeriGlide product somewhere
 Other:
Do you have internet access:  Yes  No
I purchased my Stratos li because of:
 Style/Appearance
 AmeriGlide Representative
 Previous Experience
 Ease of Use
 Recommendation
 Price/Value
PLEASE FILL OUT ALL FIELDS AND RETURN WITHIN TEN (10) DAYS OF PRODUCT INSTALLATION.
Fax completed form to 1-866-234-5680 or mail to:
AmeriGlide, ATTN Warranty Department, 1500 Independence Blvd., Suite 220, Sarasota Florida 34234.
WARRANTY
STRATOS WITH ENCLOSURE: SECTION 7

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WARRANTY
STRATOS WITH ENCLOSURE: SECTION 7
Page Intenonally Le Blank