Anker A2934 User manual

（Version : 1.0）
Anker EV Charger
(Portable, 7.6kW, 25 ft)
USER MANUAL
Product Number: A2934
@AnkerDeutschland
@AnkerJapan
@Anker
@Anker_JP
@anker_jp
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Live Charged.

1
Read all the instructions before using this product;
This device should be supervised when used around children;
Do not put fingers into the electric vehicle connector;
Do not use the product when the charging cable has been damaged or frayed;
Do not use this product if the enclosure or the EV connector is broken, cracked,
open, or shows any other indication of damage;
The whole installation should be operated by qualified professional electrician;
Be careful! Any incorrect operation may cause life danger, injury or equipment
damage. The manufacturer would refuse to accept any claim arising therefrom.
Please make sure this instruction manual is fully understood and the specified
conditions are met before any operations of the EV charger;
Please do not operate under any circumstances that may cause electric leakage;
Changes or modifications to this unit not expressly approved by the part responsi-
ble for compliance could void the user’s authority to operate the equipment;
This equipment complies with FCC radiation exposure limits set forth for an rolled
environment.
This equipment should be installed and operated with a minimum distance of 20cm
between the radiator and your body.
IMPORTANT SAFETY INSTRUCTIONS
WARNING: This manual contains important instructions for AC charger series that
shall be followed during installation, operation and maintenance of the unit.
1. SAFETY TIPS
USER MANUAL 2
SAVE THESE INSTRUCTIONS
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CONTENTS
USER MANUAL
CONTENTS
1. Safety Tips…………………………………………………………………………………………………………………2
2. Important Information ………………………………………………………………………………………………3
2.1 Specified use ………………………………………………………………………………………………………3
2.2 About this Manual ………………………………………………………………………………………………3
3. Use of Products…………………………………………………………………………………………………………4
3.1 Product Appearance Size ……………………………………………………………………………………4
3.2 Product Appearance Introduction ………………………………………………………………………4
3.3 Product Performance Description ………………………………………………………………………5
3.4 LED Indicator Instruction ……………………………………………………………………………………6
3.5 Equipment Parts List……………………………………………………………………………………………6
4. Operation Guide…………………………………………………………………………………………………………7
4.1Operation Steps……………………………………………………………………………………………………7
5. Wallbox Installation Method………………………………………………………………………………………9
5.1 Wallbox Rendering ………………………………………………………………………………………………9
5.2 Fixing Cover Installation Drawing ………………………………………………………………………9
5.3 Gun Holder Installation Drawing ………………………………………………………………………10
5.4 Installation Environment Requirements……………………………………………………………10
5.5 Power Supply Requirements ……………………………………………………………………………10
6. Troubleshooting………………………………………………………………………………………………………11
6.1 Troubleshooting Table ………………………………………………………………………………………11
7. Maintenance……………………………………………………………………………………………………………13
7.1 Maintenance………………………………………………………………………………………………………13
7.2 Important Matters ……………………………………………………………………………………………13
7.3 After sales information ……………………………………………………………………………………16

2.1 Specified use
2. IMPORTANT INFORMATION
USER MANUAL 3 USER MANUAL 4
3. USE OF PRODUCTS
3.1 Product Appearance Size
3.2 Product Appearance Introduction
A
B
D
E
F
G
I
J
H
C
［A ］
［B ］
［C ］
［D ］
［E ］
［F ］
［G ］
［H ］
［I ］
［J ］
2. 2 About this Manual
This type of product is a charger that can charge electric vehicles in indoor and
outdoor areas;
When installing and connecting the charger, the relevant regulations of the local
country or government shall be observed;
The specified use of the equipment includes complying with the environmental
conditions under any circumstances;
During the storage or use of the equipment, it is necessary to store the charger
and its supporting components in a dry and ventilated indoor place with a
temperature of -30 ℃~+50 ℃and a daily average temperature of ≤ 35 ℃within
24 hours;
Monthly average relative humidity ≤ 90% (25 ℃), no condensation on the surface;
After the installation, the shell of the charger shall be kept sealed to avoid
soaking in rain;
The place of use shall be free of explosive media, the surrounding media shall not
contain harmful gases and conductive media that corrode metals and damage
insulation, and shall not be filled with steam or serious mold;
The place of use should avoid direct sunlight. When installing outdoors, it is
recommended to install sunshade facilities for the charger;
When the AC charger is not in use, the charging gun shall be placed 0.5 m~1.5 m
away from the ground;
Equipment shall be developed, produced, inspected and filed according to
relevant safety standards. Therefore, there will be no unnecessary property loss
or personnel danger, if the instructions and safety standards are followed strictly;
The instructions contained in this manual must be strictly followed, otherwise
potential safety hazards may occur or the built-in protection devices may fail.
Although this manual describes the relevant safety tips, it is still necessary to pay
attention to the safety regulations and accident prevention regulations in
accordance with the corresponding application;
Due to technical or legal restrictions, it is impossible to supply all models/options
to the region;
For any special requirements, pls feel free to contact us.
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This manual is applicable to the following groups:
The end customer (EV charger user)
The technical sta of debugging and service
The final explanation of this manual belongs to the company.
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297mm
106.6mm
53.8mm
Input Wire
LOGO
Panel
Display Screen
Indicator
Current Button
Time Button
Output Wire
Plug
Charging Gun

3. USE OF PRODUCTS
USER MANUAL 5
3.3 Product Performance Description
Product Characteristics
Protection Characteristics
Over Voltage Protection
Under Voltage Protection
Over Load Protection
Over Temperature
Protection
Ground Protection
Leakage Protection
Product Item
Output Power
Operating Current
Current Adjustability
Installation Method
Operating Voltage
Operating Frequency
Cable Length
Indicator
User Interface
Charging Method
Appearance Size
Product Weight
AC Input Plug
Connector Type
A2934
7.6kW
32 A（Max）
16A-20A-24A-32A
Portable/Wallbox
L1 /L2 /PE；240 Vac(±15 %)
60Hz±1Hz
NEMA 14-50P
Type 1(SAE J1772)
7.5m(25ft)
3-Color Indicator
1.3inches OLED Screen
Plug and Charge
297 mm X 106.6 mm X 53.8mm
＜4.2kg
Input Voltage＞120 %, relay is o
Input Voltage＜80 %, relay is o
CCID20, leakage, the relay was o
Output Current＞110 %, relay disconnected, the power
supply needed to be cut o and restored
The ground wire is not detected or the ground wire is
disconnected during charging. The relay is disconnected.
When the temperature of the main board reached
85 ℃, the power was reduced to 50%, and it was turned
3. USE OF PRODUCTS
USER MANUAL 6
No.
1
2
3
4
5
6
7
8
9
Charging Status
Standby
Insert the Plug
Charging
C P Abnormal
Over voltage/Under voltage
Ground Fault
Over-current Protection
Leakage Protection
Over-temperature Protection
Indicator Color
Blue
Green
Green
Red
Red
Red
Red
Purple
Purple
Indicator Status
Always on
Always on
Flashing
Always on
Flashes once every 1S
Flashes once every 2S
Flashes once every 4S
Flashes once every 1S
Flashes once every 2S
No.
1
2
3
4
5
6
7
Equipment Parts
AC Charging Pile
Fixing Cover
Gun Holder
Screw
Expandable Rubber Stopper
Certification
User Manual
Quantity
1
1
1
7
7
1
1
3.4 LED Indicator Instruction
3.5 Equipment Parts List
Reliability
MTBF
Warranty
Safety Standard
100 , 000H
2Years
UL2594, UL2231-1/-2, UL1998, UL991, UL2251
Environment Characteristics
Operating Temperature
Operating Humidity
Operating Altitude
Protection Degree
-30℃~ +50℃（-22℉~+122℉）
5 % ~ 95 % RH
＜2000 m
TYPE 4 / IP66
Storage Temperature -35℃~ +80℃（-31℉~+176℉）

This product must be grounded. If it should malfunction or break down,
grounding provides a path of least resistance for electric current to reduce
the risk of electric shock. This product is equipped with a cord having an
equipment grounding conductor and a grounding plug. The plug must be
plugged into an appropriate outlet that is properly installed and grounded
in accordance with all local codes and ordinances.
4. OPERATION GUIDE4. OPERATION GUIDE
USER MANUAL 8
4.1 Operation Steps
Plug the charger into the socket
Adjust charging time according to personal time
Time Button(adjust reservation time)
Operating Status
Operating Temperature
Operating Voltage
Power Quantity
( 16 A、20 A、24 A、32 A)
Set the charging delay
Indicator
Connect
Charge
Current Button(Adjust current level)
Adjust the charging
current according
to the power
supplycurrent
of the socket
Adjust
charging
parameter
Specification of Switch and Socket
For power safety, add overcurrent protection device/circuit breaker at the
product input.
Power
7kW
Current
32A(Max)
Switch/Socket
40A(2P leakage protector)/32A Socket
1
2
No plug
Wait
kwh
Power
240V
32A
GROUNDING INSTRUCTIONS
WARNING
Open the charging
seat and confirm
that there is no
foreign matter
Hold the charging
gun and connect
the electric vehicle
After charging,
remove the
charging gun
6
45
USER MANUAL 7
Improper connection of the equipmentgrounding conductor is
able to result in a risk of electric shock. Check with a qualified
electrician or serviceman if you are in doubt as to whether the
product is properly grounded. Do not modify the plug provided
with the product if it will not fit the outlet, have a proper outlet
installed by a qualified electrician.
78℉
3Quick Start
Connect to
Start Charging
The charging gun is directly
inserted into the vehicle
charging base, and the
charging starts
Press the car remote
control to unlock and
stop charging
No plug

USER MANUAL 10
5. WALLBOX INSTALLATION METHOD
5.2 Fixing Cover Installation Drawing
［A］Socket
［B］Charging Pile
［C］Fixing Cover
［D］Wall
［E］Plug
［F］Gun Holder
［G］Charging Gun
5.1 Wallbox Rendering
5. WALLBOX INSTALLATION METHOD
5.3 Gun Holder Installation Drawing
5.4 Installation Environment Requirements
E
C
A
D
B
The power supply mode of the portable AC charger is AC single-phase power supply,
and the input electrical requirements are:
5.5 Power Supply Requirements
USER MANUAL 9
AE
F
G
B
C
D
As shown in the above figure, place the fixing cover on the wall at a proper height,
mark the hole location on the wall with a pencil, and use an impact drill to drill three
φ7 holes on the wall according to the hole marking, and drill three φ8 expansion
rubber plugs in the three holes. Finally, place the wall hanging shell on the wall, align
the fixing holes of the fixing cover with the wall holes, and fasten them with φ5
tapping screws.
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As shown in the above figure, place the gun holder on the wall at a proper
height, mark the hole location on the wall with a pencil, and use an impact drill
to drill four φ7 holes on the wall according to the hole marking, and drill four
φ8 expansion rubber plugs in the four holes. Finally, place the gun holder on
the wall, align the fixing holes of the gun holder with the wall holes, and fasten
them with φ5 tapping screws.
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The installation position of the charger shall not be close to dangerous locations
or areas such as water, oil and gas pipelines；
The installation position shall be convenient for charging, the wiring length shall
be shortened to reduce the energy consumption of cable resistance when
laying lines；
The wall hanging parts and shall be fixed with screws. The installation wall shall
be able to bear the gravity of the charger and its accessories, and shall not tilt
after installation. The wall should not be too close to the internal line；
The protection degree for indoor installation shall be at least TYPE 4, and that
for outdoor installation shall be at least TYPE 4. It is recommended that the
charger be installed in an environment with sunshade or umbrella; The lighting
and passage at the installation site of the charger must be safe and smooth；
A certain operating space shall be reserved for the installation of charger
to facilitate the overhaul and maintenance of engineering personnel；
It is recommended that the customer install a circuit breaker at the front end of
the charger. The mini circuit breaker should meet local regulations.
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AC Operating Voltage: Refer to page 6；
AC Operating Frequency: Refer to page 6；
The capacity of the power supply system shall be greater than the maximu
moperating power of the product;
For the specification of power socket, please refer to Specification and
Configuration Table of Switch Socket on page 8.
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A
C
D
E
F
B
［A］
［B］
［C］
［D］
［E］
［F］
Wall
Charging Pile
φ7 Wall Hole
φ8 Expandable Rubber
Stopper
Fixing Cover
φ5 Self-tapping screw
［A］
［B］
［C］
［D］
［E］
φ7 Wall Holes
φ8 Expandable
Rubber Stopper
Wall
Gun Holder
φ5 Self-tapping
screw

Failure Causes and Solutions
(*) Possible fault causes (fault status LED lights up):
In principle, the fault must be cleared by pulling out the charging gun. The following
reasons may lead to failure: Ground fault, electric leakage, charger pile ID not set.
Please contact your service partner to maintain the equipment.
6.1 Troubleshooting Table
6. TROUBLESHOOTING 6. TROUBLESHOOTING
USER MANUAL 12
USER MANUAL 11
Unable to turn on
Unable to start
charging
The screen
displays "CP Fault"
Incomplete
charge or
overtime charge
The screen
displays
"Overvoltage fault"
The screen
displays
"Low voltage fault"
The screen
displays
"Ground fault"
●Please restart the device to charge.
●If you cannot solve the problem, please contact the service
partner.
●Indicates that the charger input voltage is higher than the
limit value 288Vac(max).
●Contact an electrician to confirm whether the supply
voltage is normal.
●If you cannot solve the problem, please contact the service
partner.
●Indicates that the charger input voltage is below the limit
192Vac(min).
●Contact an electrician to confirm that the supply voltage is
normal.
●Please check whether the power supply load capacity is
sucient.
●If you cannot solve the problem, please contact the service
partner.
●Check whether the ground status of the power supply
socket is valid.
Failure Causes and Solutions
The screen
displays
"Overcurrent fault"
The screen
displays
"Over Temperature
fault"
Button not
responding
Show ʼno plug"
does not charge?
●Please make sure that the vehicle charging current is within
the rated range.
●If you cannot solve the problem, please contact the service
partner.
●Stop charging and leave it for 30 minutes before starting
charging again.
●If you cannot resolve the problem, please contact the
service partner.
●You can operate the screen button before inserting the gun,
and the button will be locked and not respond after
inserting the gun.
●Please contact the service partner.
●Avoid fast and frequent plugging and unplugging.
●Maybe vehicle problem, contact after-sale service.
Check the power supply and cables to ensure that they are
not damaged in any way and are properly connected and
that the power supply is properly powered.
If you cannot resolve the problem, please contact a service
partner.
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Check the vehicle connector to make sure there is no
foreign matter inside the gun, the cable is not damaged, and
the vehicle connector and socket are in good contact.
Check the unlock button to make sure it is locked and that
the vehicle is set up properly.
Touched the delayed charging button by mistake.
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High temperatures can cause current derating or interrupt
charging process.
Overvoltage or undervoltage may cause interruption of
charging.
Poor grounding leads to incomplete product protection
charging.
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The following routine maintenance items are only for reference, please refer
to relevant standards and operation instructions for operation;
Sunshade and rainproof measures shall be taken for the charging pile, and
it is recommended to install a canopy outdoors;
Regularly check whether the bolts of the charging pile are fastened, whether
the connecting wire is loose, and whether the connection is not firm, and
check whether there is short circuit;
Pay attention to lightning protection and ensure eective shielding and
reliable grounding of the charging pile;
When using, try to control the output voltage and current of the charging pile
within the nominal range, so as to ensure that the charging pile can work with
the maximum eciency;
When the charging pile is out of service, the charging output shall be stopped
first, then the power plug shall be pulled out and the power shall be cut o, then
the cable shall be wound, and the charging pile shall be put back to its
original position after the temperature of the charging pile drops to normal
temperature;
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Notice
The charger must be grounded through the grounding conductor of the
permanent wiring system or equipment;
Please avoid installing in the direct sunlight or exposure environment, and try to
use the charger in a cool and ventilated place;
Do not install and use the charger near flammable, explosive, combustible
and chemical substances or steam;
Before installing or cleaning the charger, the power supply must be cut o to
ensure that there is no power input. Do not touch the heat source, dirt or water
source on the contact surface;
Please use the charger within the specified working parameters;
Only connect electric vehicles. Do not connect other loads (electric tools, etc.).
Do not use the charger for other purposes than charging or other vehicles that
do not support the AC charger standard of the country where the product is
located;
The charger must be checked regularly. If it is found to be defective, cracked,
worn, damaged and inoperable, the charger shall be stopped immediately and
the after sales service telephone shall be called;
Do not attempt to open, disassemble, modify or transform the charger without
a professional electrician. The charger is not a device that can be maintained
by users. Do not remove safety symbols, warning prompts, nameplates, signs
or pipeline marks;
If you or your car are exposed to rainstorm, lightning, heavy snow or other
severe weather conditions, do not use the charger to prevent any parts from
being damaged;
Please handle with care when transporting the charger. Do not subject it to
strong external force impact, and do not drag, twist or step on the charger and
cable to prevent damage to any parts. At any time, please avoid and prevent
the charger from being damaged by moisture, liquid and other foreign matters.
If there is water, damage or corrosion, please do not use it. Do not touch or
charge the cable and charging gun head with wires, tools or other sharp
hard objects;
If your EV is covered with a car cover or a car coat, please remove it before
charging the car;
Users may aect or impair the function of the charger during usage if he/she
wears any medical or implantable electronic device, such as cardiac
defibrillators, pacemakers, etc;
USER MANUAL 13
7. MAINTENANCE
7. MAINTENANCE
USER MANUAL 14
7.1 Maintenance
7.2 Important Matters
L1 KA1
AC220V
DC12V
KA2
KA1 KA2
L N
L2
PE
relay control relay control
MAIN CONTROL CIRCUIT
POWER MODULE
temperature control
LED
electricle
leakage detection
L1
L2
PE
CP
EV connector
overvoltage & under
voltage protection
12V+output
12V-
12V+output
12V-
power supply
The output side connects the EV connector
The input side is connected to the mains
To ensure that you can enjoy the warranty service, please ensure that the tear-
proof label on your charging pile is intact;
Your charging pile warranty is based on the date of purchase by the user and, if not
available, the date the unit left the factory;
Please show the original of the unit and invoice during warranty.
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FCC Statements
This device complies with part 15 of the FCC Rules. Operation is subject to the follow-
ing two conditions:
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interfer-
ence in which case the user will be required to correct the interference at his own
expense.
USER MANUAL 15 USER MANUAL 16
7. MAINTENANCE 7. MAINTENANCE
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
7.3 After sales information
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