
9.3. If you find white crystals inside or outside the probe cap, it is perfectly normal. It is the 3M KCL that
crystalizes over time by its nature. Just rinse them off and use the tester as normal. This chemical is not
poisonous nor dangerous, and the probe’s performance will not be affected.
9.4. NEVER store the probe in pure water like tap, RO, distilled, or deionized water as they could damage the pH
probe. If this happens, immediately soak the pH probe Apera 3M KCL soak-ing solution overnight, then re-
calibrate it before using. Pure water is only for rinsing the probe.
10. Troubleshooting Guide
Trouble Reason How to fix
Pressing too soon
(showing ) Wait for to stay on screen before pressing
Poor quality standard solutions
(showing )
Replace with fresh and clean standard calibration solutions
made by legitimate scientific instrument manufacturers.
Contaminated sensor
(showing )
Use a soft brush to clean the probe with Apera probe
cleaning solution or detergent water.
Incorrect calibration order
(showing )
Reboot tester, calibrate pH 7 first, then pH 4. For details
refer to calibration notes (a)
If you don’t find any visible damage of the probe, contact
Apera for warranty fulfillment; If there is visible damage,
replace the tester.
Dried-out probe
(showing )
Soak the probe in Apera 3M KCL soaking solution for at
least 15 minutes.
Probe is not fully submerged solution
(showing )
Make sure the probe is fully immersed in the solution at
least 1 inch deep.
Air bubbles around the sensor
(showing )
Make a quick stir in the solution to remove air bubbles.
Use a soft brush to clean the probe with Apera probe
cleaning solution or detergent water.
Use a soft brush to clean the probe with Apera probe
cleaning solution or detergent water, then soak it in Apera
3M KCL soaking solution overnight.
Aged probe Replace the tester
Testing pH of low iconic strength
solutions like tap/drinking/RO/distilled
water
Be patient, wait for 1-5 minutes to reach a fully stabilized
reading. If still not stabilizing, add Apera 3M KCL solution
to test water at 1:1000 ratio.
If you don’t find any visible damage of the probe, contact
Apera for warranty fulfillment; If there is visible damage or
the probe is more than 6 months old, replace the tester.
Instrument defect Contact us for warranty fulfillment
Probe is not fully submerged in the
solution
Make sure the probe is fully immersed in the solution at
least 1 inch deep.
Air bubbles around the sensor Make a quick stir in the solution to remove air bubbles.
Probe is not properly connected or the
pin connector is broken.
Check the probe’s connector, make sure it’s not broken
and is correctly connected. Align the probe and instrument
correctly before plugging in. Never force it. Ensure that the
probe connector is not exposed in the air too long.
Aged probe Replace the tester.
Air bubbles around the sensor Make a quick stir in the solution to remove air bubbles.
Clean the probe with Apera probe cleaning solution, then
soak it in Apera 3M KCL soaking solution overnight
Comparison with other testers, test
strips, or drop tests
To compare with other testers, make sure to calibrate all
testers in the same pH 7 solution, then test pH 4.
Whichever gives more accurate reading is the more
accurate one. Test strips or drop tests’ accuracy is not
comparable to pH meters’.
Calibration is successful, but
reading is not accurate
Reading is always slowly
changing, won’t stabilize.
Display similar readings in
any solutions or always
display 7.0 pH