Aristocrat technologies Helix xt User manual

Helix XT™

Service Manual - USA

Proprietary Copyright Notice

Australian and International intellectual property laws.

Aristocrat Technologies Pty Ltd only permits use and other actions in relation to this manual by

a person who:

Is an authorized licensee of Aristocrat Technologies Pty Ltd.

Is licensed by each relevant gaming authority to possess equipment to which this manual

relates.

At the time of the use or action, is legitimately in possession of the Aristocrat Technologies

Australia Pty Ltd equipment to which this manual relates.

Aristocrat Technologies Pty Ltd does not permit use or other actions in relation to this manual

by any other person. If you have not obtained a license from Aristocrat Technologies Pty Ltd to

use this manual or the equipment to which it relates, you should contact your local Aristocrat

󰀩

To the extent permitted by law Aristocrat Technologies Pty Ltd prohibits any copying, alteration,



commercial exploitation of this manual or any part of it, or any removal, defacement, or

replacement of any registered trademarks of Aristocrat Technologies Pty Ltd which may appear

in this manual, software, or on the machinery in which it is embodied. In particular, to the extent

permitted by law, Aristocrat Technologies Pty Ltd prohibits any distribution of this manual to, or

access to this manual by, any person other than your employees and contractors who are bona



Open Source Software

In some instances, Aristocrat Technologies Pty Ltd uses Open Source Software that is

distributed, without limitation, under any one or more of the following licenses: GNU GPL or

BSD. In such instances, the following language shall also apply:



provided that the following conditions are met:

Redistributions of source code must retain the above copyright notice, this list of conditions

and the following disclaimer.

Redistributions in binary form must reproduce the above copyright notice, this list of

conditions and the following disclaimer in the documentation and/or other materials

provided with the distribution.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS

“AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT

LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR

A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT

HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,

SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED

TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR

PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY

OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING

NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS

SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Trademarks

Aristocrat and Aristocrat game names and Aristocrat products mentioned in this manual are

trademarks or registered trademarks of Aristocrat Technologies Pty Ltd.

Record of Amendments Helix XT™ Service Manual - USA

08 November 2018

This document contains condential information that is proprietary to Aristocrat Technologies Pty Ltd. It can not be copied or disclosed to unauthorized parties.

AM-0444-02

Record of Amendments

Rev. Date Description By

01 April 2018 Original issue for submission SD

02 Nov 2018 Minor updates SD

Contents Helix XT™ Service Manual - USA

08 November 2018

This document contains condential information that is proprietary to Aristocrat Technologies Pty Ltd. It can not be copied or disclosed to unauthorized parties.

AM-0444-02

Contents

Table of Contents

Proprietary Copyright Notice ..................................................................................................................2

Open Source Software...........................................................................................................................3

Trademarks ............................................................................................................................................3

Record of Amendments..........................................................................................................................4

Introduction.........................................................................................................12

Introduction ..........................................................................................................................................12

Tips for Using this Document ...............................................................................................................12

Special Symbols...................................................................................................................................12

Support Contact ...................................................................................................................................12

Additional Information ..........................................................................................................................13

Important Safety Information................................................................................................................14

EMC Warning .......................................................................................................................................14

General Description ...........................................................................................15

Physical Description ...............................................................................................................15

Machine Keys.......................................................................................................................................17

Functional Description ...........................................................................................................18

Specications ..........................................................................................................................21

Installation...........................................................................................................23

Mounting ..................................................................................................................................24

Mounting EGM to the Base ..................................................................................................................24

Fasten EGMs Securely ........................................................................................................................25

Secure an Isolated EGM Base.............................................................................................................25

Secure EGM Bases Back to Back........................................................................................................26

Secure EGM Bases Adjacent to Each Other........................................................................................26

Pre-start Connections, Checks and Power On.....................................................................27

Congure the EGM..................................................................................................................27

Initialize the Game...................................................................................................................35

Contents Helix XT™ Service Manual - USA

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This document contains condential information that is proprietary to Aristocrat Technologies Pty Ltd. It can not be copied or disclosed to unauthorized parties.

AM-0444-02

Commission the EGM .............................................................................................................41

System Administration ......................................................................................42

Modes of Operation ................................................................................................................42

Play Mode ............................................................................................................................................42

Player Operation......................................................................................................................46

Main LCD Screen.................................................................................................................................46

Sounds and Tunes ...............................................................................................................................47

Button Assembly ..................................................................................................................................47

Bill Acceptor .........................................................................................................................................47

Door Security .......................................................................................................................................47

Light Tower...........................................................................................................................................48

Electromechanical Meters....................................................................................................................50

Electronic Meters .................................................................................................................................50

EGM Self-Monitoring............................................................................................................................51

Audit Menu...............................................................................................................................52

 ..........................................................................................................................52

Operator Setup/Selections ...................................................................................................................53

Accounting Information ........................................................................................................................69

Diagnostics Information........................................................................................................................89

Test/Diagnostics Mode ......................................................................................................................106

Miscellaneous .................................................................................................................................... 116

Current Lockup...................................................................................................................................128

Cabinet ..............................................................................................................129

Overview ................................................................................................................................129

Technical Description ...........................................................................................................130

Cabinet and Doors .............................................................................................................................130

Key Switches......................................................................................................................................137

Cabinet Security.................................................................................................................................139

Midtrim .............................................................................................................................................140

Player Marketing Module ..................................................................................................................144

Power Supply Unit..............................................................................................................................146

Electromechanical Meters..................................................................................................................146

Contents Helix XT™ Service Manual - USA

08 November 2018

This document contains condential information that is proprietary to Aristocrat Technologies Pty Ltd. It can not be copied or disclosed to unauthorized parties.

AM-0444-02

Audio System .....................................................................................................................................147

Logic Cage Assembly ........................................................................................................................149

Coin Tray Blanking Panel...................................................................................................................149

Bill Acceptor .......................................................................................................................................150

Printer .............................................................................................................................................152

Light Tower.........................................................................................................................................153

Maintenance...........................................................................................................................154

Power Supply Unit............................................................................................155

Overview ................................................................................................................................155

Specications ........................................................................................................................155

Operating and Storage Environment..................................................................................................156

Technical Description ...........................................................................................................156

Fuses .............................................................................................................................................158

Auxiliary Power Output.......................................................................................................................158

Removal and Replacement...................................................................................................159

Maintenance...........................................................................................................................159

Bill Acceptor .....................................................................................................160

Overview ................................................................................................................................160

Clearing Bill Acceptor Jams.................................................................................................162

Removal and Replacement...................................................................................................163

Maintenance...........................................................................................................................164

Printer................................................................................................................165

Overview ................................................................................................................................165

Loading Voucher Printers.....................................................................................................165

Removing Loaded Tickets..................................................................................................................166

Self-Test Voucher ...............................................................................................................................166

Maintenance...........................................................................................................................168

Troubleshooting ....................................................................................................................168

Logic Cage Assembly ......................................................................................169

Overview ................................................................................................................................169

Physical Description .............................................................................................................169

Contents Helix XT™ Service Manual - USA

08 November 2018

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AM-0444-02

Backplane board ................................................................................................................................170

Carrier Board Assembly .....................................................................................................................172

K1200 Connectivity ............................................................................................................................176

Backup Battery...................................................................................................................................177

Removal and Replacement...................................................................................................178

Guidelines for Disposal of Lithium Batteries .....................................................................181

LCD Screens .....................................................................................................182

Overview ................................................................................................................................182

General Description ..............................................................................................................182

Technical Specications.......................................................................................................184

Touch Screen .....................................................................................................................................185

Removal and Replacement...................................................................................................186

Maintenance...........................................................................................................................186

Electromechanical Meters ...............................................................................187

Overview ................................................................................................................................187

Electromechanical Meter Board .........................................................................................................189

Maintenance...........................................................................................................................189

Virtual Button Deck ..........................................................................................190

Overview ................................................................................................................................190

Physical Description .............................................................................................................190

Specication ..........................................................................................................................192

Removal and Replacement................................................................................................................193

Maintenance.......................................................................................................................................193

Troubleshooting ...............................................................................................194

Machine Alerts .......................................................................................................................194

Message Displays and Conditions ......................................................................................195

Cabinet .............................................................................................................................................195

Reset Messages ....................................................................................................................202

Glossary ............................................................................................................203

Index ..................................................................................................................208

Contents Helix XT™ Service Manual - USA

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AM-0444-02

List of Figures

Figure 1 - EGM - External View........................................................................................................................ 16

Figure 2 - Connections of components to Backplane Board ............................................................................ 18

Figure 3 - Connections of components to USB Hub Board.............................................................................. 19

Figure 4 - Connections of components to Carrier Board.................................................................................. 20

Figure 5 - EGM Dimensions - Front and Side View.......................................................................................... 21

Figure 6 - EGM Footprint.................................................................................................................................. 24

Figure 7 - Isolated base attached to wall.......................................................................................................... 25

Figure 8 - Secure EGM Bases back-to-back.................................................................................................... 26

Figure 9 - Attached Adjacent Bases ................................................................................................................ 26

Figure 10 - Setchip Touchscreen Calibration.................................................................................................... 27

Figure 11 - Setchip Factory Reset .................................................................................................................... 28

Figure 12 - Setchip Main Window..................................................................................................................... 29

Figure 13 - Setchip Jurisdiction Options........................................................................................................... 29

Figure 14 - Setchip Cabinet Model selection.................................................................................................... 30

Figure 15 - Setchip Cabinet Values and Limit Tab (pg.1) ................................................................................. 30

Figure 16 - Setchip Cabinet Values and Limit Tab (pg.2) (Cont’d) ................................................................... 31

Figure 17 - Setchip Cabinet Values and Limit Tab (pg.3) (Cont’d) ................................................................... 31

Figure 18 - Setchip Game Play Tab.................................................................................................................. 32

Figure 19 - Setchip Operator Interface Tab ...................................................................................................... 32

Figure 20 - Setchip Player Interface Tab .......................................................................................................... 33

Figure 21 - Setchip Peripherals Tab ................................................................................................................. 33

Figure 22 - Basic Game Operation in Play Mode............................................................................................. 43

Figure 23 - Format of Game Display ................................................................................................................ 44

Figure 24 - Cabinet Doors and release mechanisms ..................................................................................... 130

Figure 25 - Pull Cord to open the Top Door.................................................................................................... 131

Figure 26 - Main Door Hinges ........................................................................................................................ 132

Figure 27 - Gas Damper and stays hold main door in place .......................................................................... 133

Figure 28 - Main and Belly Door..................................................................................................................... 134

Figure 29 - Latch Assembly on the Top Door ................................................................................................. 135

Figure 30 - Main Door Latch........................................................................................................................... 136

Figure 31 - Main Door open and SA cover being opened .............................................................................. 137

Figure 32 - Location of Keyswitches............................................................................................................... 138

Figure 33 - Midtrim Assembly (typical) ........................................................................................................... 140

Figure 34 - Removing the SA Cover............................................................................................................... 141

Figure 35 - Removal of screws securing midtrim to main door ...................................................................... 141

Contents Helix XT™ Service Manual - USA

08 November 2018

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AM-0444-02

Figure 36 - Midtrim assembly removal ........................................................................................................... 142

Figure 37 - Internal components in pedestal assy.......................................................................................... 145

............................................................................................................... 148

Figure 39 - Typical Bill Acceptor with Cage .................................................................................................... 150

Figure 40 - Printer and printer cage................................................................................................................ 152

Figure 41 - Power Supply Unit........................................................................................................................ 157

Figure 42 - Typical bill acceptor (JCM Bill Acceptor ) ..................................................................................... 161

Figure 43 - Bill Acceptor Cage (Typical) ......................................................................................................... 162

Figure 44 - Sample Self-Test Voucher............................................................................................................ 167

Figure 45 - Logic Cage Assembly................................................................................................................... 169

Figure 46 - Backplane Board.......................................................................................................................... 171

Figure 47 - Typical Carrier Board Assembly................................................................................................... 172

Figure 48 - Typical Carrier Board Layout....................................................................................................... 174

Figure 49 - K1200 Connectivity for Helix XT .................................................................................................. 176

Figure 50 - Unlocking the logic cage assembly.............................................................................................. 179

Figure 51 - Removal of Carrier Tray assembly............................................................................................... 179

Figure 52 - Main Monitor and Topper ............................................................................................................. 183

Figure 53 - Electromechanical Meter Board 12V DC ..................................................................................... 188

Figure 54 - Virtual Button Deck ...................................................................................................................... 190

Figure 55 - VBD Wiring diagram..................................................................................................................... 191

Figure 56 - Connections on VBD.................................................................................................................... 193

Contents Helix XT™ Service Manual - USA

08 November 2018

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AM-0444-02

List of Tables

Table 1 - EGM Major Components ................................................................................................................... 15

Table 2 - EGM Key Types................................................................................................................................. 17

Table 3 - EGM Basic Dimensions ..................................................................................................................... 21

Table 4 - Supply Voltage Requirements ........................................................................................................... 22

Table 5 - Power Requirements*........................................................................................................................ 22

Table 6 - Auxilliary Power ................................................................................................................................. 22

Table 7 - Environmental Conditions.................................................................................................................. 22

Table 8 - Three-Tier Light Tower....................................................................................................................... 48

Table 9 - Light Tower Tiers - Switch Settings.................................................................................................... 49

Table 10 - Details of Tests .............................................................................................................................. 108

 .................................................................................................................. 155

Table 12 - DC Outputs ................................................................................................................................... 156

Table 13 - Operating Environment.................................................................................................................. 156

 ................................................................................................. 184

 ....................................................................................... 184

 ..................................................................................................... 185

 ...................................................................................................................... 187

 .................................................................................................... 192

 ..................................................................................................... 192

Table 20 - Troubleshooting - Lamps and LEDs .............................................................................................. 195

Table 21 - Troubleshooting – Sound............................................................................................................... 196

Table 22 - Troubleshooting - Power................................................................................................................ 197

Table 23 - Troubleshooting - Bill acceptor ...................................................................................................... 198

Table 24 - Troubleshooting – Printer............................................................................................................... 199

Table 25 - Troubleshooting - Main LCD Screen.............................................................................................. 200

Table 26 - Troubleshooting - Electronic Audit Meters ..................................................................................... 201

Table 27 - Troubleshooting - Messages.......................................................................................................... 202

Introduction Helix XT™ Service Manual - USA

08 November 2018

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AM-0444-02

Introduction

The purpose of this document is to provide information about the hardware components,

installation and details on servicing and maintenance of the Helix™ XT (Helix™ Portrait)

electronic gaming machine (EGM).

Tips for Using this Document

Steps for individual tasks within a procedure are numbered for your reference and should be

followed in the order presented.

Book titles, chapter titles, section titles and variables appear in Italic font.

For example: Refer to the General Description chapter...

Button names and menu options appear in bold font.

For example: On the File menu, click Exit.

“>”: Indicates a menu choice.

For example: FILE>OPEN, click File and then click on Open

Screen messages appear in monospaced font.

For example: The Cancel Credit Call Attendant message displays.

Special Symbols

Warnings, cautions, and notes appear throughout this manual. They are designated as shown

below:

WARNING

Indicates an operating procedure or maintenance practice which, if not correctly

followed, could result in personal injury or loss of life.

CAUTION

Indicates an operating procedure or maintenance practice which, if not strictly

observed, could result in damage to or destruction of the equipment, or corruption

of the data.

NOTE

Indicates an operating procedure, maintenance practice, or condition which

requires highlighting.

Support Contact

For technical assistance please contact your local service organisation.

Introduction

Introduction Helix XT™ Service Manual - USA

08 November 2018

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AM-0444-02

Additional Information

Additional information is available in the following documents.

Operator Manual

󰀨

Gives a general overview of the hardware and software.

Provides procedures for day to day operations and general maintenance.

Parts Catalog

The parts catalog is aimed at operators and service technicians.

Shows illustrations of majority of the components of the EGM.

Links each illustration with part numbers.

Change Notication

The information and processes referenced in these documents may change or be updated



Introduction Helix XT™ Service Manual - USA

08 November 2018

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AM-0444-02

Important Safety Information

This document contains important information about the use of the equipment and hazards

involved in owning and operating the equipment to which it relates. The equipment can be very

hazardous if used other than in accordance with this document.

Failure to read and follow the instructions in this manual or on the warning labels that are

attached to the equipment could result in the following:

Serious personal injury, including electrocution and loss of limb. Unless you are a trained

technician, tampering with the EGM can result in fatal injuries.

Serious damage to the equipment.

Serious damage to other installed or attached equipment.

Serious damage to the premises housing the equipment.

Rendering the warranty void.

All persons who may install, use, or open this equipment for service must read and follow the

instructions in this manual.

The equipment itself is marked with important warning labels detailing dangers.

Check for warning labels whenever handling any part of the equipment.

Read and comply with all warning labels when operating or opening the equipment.

Under no circumstances remove or alter any warning label.

CAUTION



expressly approved in writing by Aristocrat Technologies Pty Ltd, may void the

user’s authority to operate the equipment.

NOTE

Any devices that connect to the data ports must comply with clause 4.7 of AS/NZ

60950.1.

EMC Warning

This equipment has been tested and found to comply with the limits for a Class A digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference when the equipment is operated in a commercial

environment. This equipment generates, uses, and can radiate radio frequency energy

and, if not installed and used in accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this equipment in a residential area is likely

to cause harmful interference, in which case the user will be required to correct the interference

at the user’s own expense.

General Description Helix XT™ Service Manual - USA

08 November 2018

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AM-0444-02

General Description

Physical Description



Table 1 - EGM Major Components

EGM Module Description

Cabinet The cabinet is the outer structural enclosure that houses the all

the EGM components.

LCD Screen(s) The EGM includes one curved screen. The LCD screen is the

primary display for game operation and status.

Touch Screen The touch screen on the main LCD screen allows game play by

touching the screen.

Carrier Board The carrier board interfaces with the EGM components. It

houses the central processor and other logic components.

Backplane Board The backplane board connects the carrier board to the EGM

components. The section of the backplane board that interfaces

with the carrier board is located at the back of logic cage.

Logic Cage The logic cage is a secure enclosure that houses the carrier

board assembly.

Power Supply Unit (PSU) The power supply unit converts AC mains input voltage into

low voltage DC power directed to the EGM components via the

backplane board.

Bill Acceptor The bill acceptor validates inserted bank notes and tickets.

Validated bank notes and tickets are stored in the drop box.

Player Marketing Module

(PMM)

The player marketing module interfaces with a venue network

system that records player transactions and sends messages to

individual players.

Electromechanical Meters Electromechanical meters are used to record accounting data in

a physical format.

Printer The ticket printer provides players with redeemable tickets.

Communications

Interface

The communications interface links the EGM to networks and

other equipment.

Light Tower/Candle Optionally, the EGM can have either a multi-tier or single strobe

light tower, which provides additional customer service and

security. It alerts the operator when the EGM has a potential

issue or requires a handpay.

Virtual Button Deck Virtual Button Deck (VBD) is a combination of a touch screen

device with a physical bash button.

General Description Helix XT™ Service Manual - USA

08 November 2018

This document contains condential information that is proprietary to Aristocrat Technologies Pty Ltd. It can not be copied or disclosed to unauthorised parties.

AM-0444-02

Figure 1 - EGM - External View

HXT001

Legend

1 Key Switches 7 Lower Speakers (L&R) 13 Tub Assembly

2 Main Door 8 PMM 14 Woofer

3 Bash Button 9 Main Monitor 15 BNA Bezel

4 Bolster 10 Topper 16 Main Door Latch

5 Virtual Button Deck 11 Light Tower/Candle 17 Main Door Lock

6 Printer Bezel 12 Upper Speakers (L & R) 18 Pedestal Assembly

General Description Helix XT™ Service Manual - USA

08 November 2018

This document contains condential information that is proprietary to Aristocrat Technologies Pty Ltd. It can not be copied or disclosed to unauthorised parties.

AM-0444-02

Machine Keys

󰀨

correct operation. A key can only be removed from its lock/key switch when returned to the

locked position. Key and lock types can vary between markets.

Table 2 - EGM Key Types

Name Function

Meter/Audit Key

Switch

Allows access to the audit menu (refer to System

Administration). To access the audit menu, insert

the metre/audit key and turn it clockwise.

Allows viewing of the electromechanical meters

(optional). To view the meters, insert the key and

turn it counterclockwise.

Reset Key

Switch

Enables the operator to reset the EGM after

a machine fault is corrected (refer to System

Administration). Insert the reset key and turn it

clockwise and back again.

Main Door Lock Allows the operator to open the main door. Insert

the key and turn it clockwise.

Belly Door Lock Provides security for the EGM belly door (along

with the belly door switch). To open the door,

insert the key and turn it clockwise.

Logic Cage

Lock

Allows the operator access to the logic cage.

Insert the key and turn it clockwise.

Cash box Door

Lock(s)

Allows the operator access to remove the

drop box. When two locks are installed, one

key turns clockwise and the other key turns

counterclockwise to open.

General Description Helix XT™ Service Manual - USA

08 November 2018

This document contains condential information that is proprietary to Aristocrat Technologies Pty Ltd. It can not be copied or disclosed to unauthorised parties.

AM-0444-02

Functional Description

All processing by the EGM is done by the carrier board. The carrier board houses the central

processor and the software required for game generation and video graphics. All data and

control signals to and from the carrier board are distributed by the backplane board.

The backplane board also distributes regulated low-voltage power from the power supply unit.

Figure 2 - Connections of components to Backplane Board

Back Plane Board

Tub

Light Tower

Topper

Speakers Mechanical Meters

Main Monitor

Edge Lighting

Cabinet

Edge Lighting

USB

Hub

Carrier Board

Printer

PSU

COMMs

BNA

VBD

Network

Communications

HXT004

General Description Helix XT™ Service Manual - USA

08 November 2018

This document contains condential information that is proprietary to Aristocrat Technologies Pty Ltd. It can not be copied or disclosed to unauthorised parties.

AM-0444-02

Figure 3 - Connections of components to USB Hub Board

Back Plane Board

Tub

Light Tower

Topper

Speakers Mechanical Meters

Main Monitor

Edge Lighting

Cabinet

Edge Lighting

USB

Hub

Carrier Board

Printer

PSU

COMMs

BNA

VBD

Network

Communications

HXT005

General Description Helix XT™ Service Manual - USA

08 November 2018

This document contains condential information that is proprietary to Aristocrat Technologies Pty Ltd. It can not be copied or disclosed to unauthorised parties.

AM-0444-02

Figure 4 - Connections of components to Carrier Board

Back Plane Board

Tub

Light Tower

Topper

Speakers Mechanical Meters

Main Monitor

Edge Lighting

Cabinet

Edge Lighting

USB