Aristocrat Technologies Mars X Upright User manual

MARS X™ Upright
Operator Manual: USA

MARS X™ Upright Operator Manual: USA
30 November 2021
This document contains condential information that is proprietary to Aristocrat Technologies Australia Pty Ltd., its parents, aliates, and subsidiaries.
It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
2
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Important Safety Information
This document contains important information about the use of the equipment and hazards
involved in owning and operating the equipment to which it relates. The equipment can be very
hazardous if used other than in accordance with this document.
Failure to read and follow the instructions in this manual or on the warning labels that are
attached to the equipment could result in the following:
Serious personal injury, including electrocution, and loss of limb. Unless you are a trained
technician, tampering with the EGM can result in fatal injuries.
Serious damage to the equipment.
Serious damage to other equipment.
Serious damage to the premises housing the equipment.
Rendering the warranty void.
All persons who may install, use, or open this equipment for service must read and follow the
instructions in this manual.
The equipment itself is marked with important warning labels detailing dangers.
Check for warning labels whenever opening any part of the equipment.
Read and comply with all warning labels you see when operating or opening the
equipment.
Under no circumstances remove or alter any warning label.
The equipment is not suitable for outdoor use.
The equipment must not be cleaned by water jet.
CAUTION
Changes or modications to the EGM represented in this manual that are not
expressly approved in writing by Aristocrat Technologies Pty Ltd, may void the
user’s authority to operate the equipment.

MARS X™ Upright Operator Manual: USA
30 November 2021
This document contains condential information that is proprietary to Aristocrat Technologies Australia Pty Ltd., its parents, aliates, and subsidiaries.
It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
3
AM-0505-02
Open Source Software
In some instances, Aristocrat Technologies Pty Ltd uses Open Source Software that is
distributed, without limitation, under any one or more of the following licenses: GNU GPL or
BSD. In such instances, the following language shall also apply:
Copyright © 2021, Aristocrat Technologies Australia Pty Ltd. All rights reserved.
Redistribution and use in source and binary forms, with or without modication, are permitted
provided that the following conditions are met:
Redistributions of source code must retain the above copyright notice, this list of conditions
and the following disclaimer.
Redistributions in binary form must reproduce the above copyright notice, this list of
conditions and the following disclaimer in the documentation and/or other materials
provided with the distribution.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS
“AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT
HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY
OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Trademarks
Aristocrat and Aristocrat game names and Aristocrat products mentioned in this manual are
trademarks or registered trademarks of Aristocrat Technologies Australia Pty Ltd.

MARS X™ Upright Operator Manual: USA
30 November 2021
This document contains condential information that is proprietary to Aristocrat Technologies Australia Pty Ltd., its parents, aliates, and subsidiaries.
It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
4
AM-0505-02
Proprietary Copyright Notice
This document is intended for the sole use of Aristocrat® Technologies, Inc., its parents,
a󰀩liates, and subsidiaries (collectively, “Aristocrat”). This document may also be used by
development partners of Aristocrat who have an Aristocrat-approved and fully-executed Non-
Disclosure Agreement (NDA). This document, in whole or in part, may be provided to gaming
regulatory agencies or attorneys as an evaluation and/or information tool.
Functional specications are not to be distributed, in whole or in part, to Aristocrat customers or
potential customers without prior written approval from Aristocrat Legal.
The information contained in this document is proprietary, condential, and protected by
copyright and the license agreement. The material contained herein constitutes in whole
or in part trade secrets of Aristocrat and must remain condential. No part may be copied,
reproduced, or disseminated by anyone, in any form or by any means, in any media, except
in accordance with the terms of the license agreement. Aristocrat reserves all rights in the
materials or other work described in these documents. Any violation of these prohibitions may
result in revocation or other limitation of the license agreement, or legal action, as appropriate.
While all reasonable e󰀨orts have been made to ensure the accuracy of the information
contained in this document, Aristocrat assumes no responsibility and disclaims all liability for
any errors or omissions that may be contained herein. As design changes are made in the
software, rmware, hardware, interfaces, and communication protocols used, parts of this
document may become obsolete until a subsequent revision to this document is released by
Aristocrat Engineering.
The trademarks of Aristocrat, its parents, a󰀩liates, and subsidiaries (Aristocrat) may be used
only with written permission from Aristocrat. Any questions or concerns regarding proper
trademark use should be forwarded to Aristocrat Legal - IP. Third-party names and brands
should be claimed as the property of their owners.
Aristocrat products are protected by patents. For a full list of Aristocrat patents, please check
with your local Patent O󰀩ce.
© 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
EMC Notication
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference
at his own expense.
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation,
Science and Economic Development Canada’s license-exempt RSS(s).
NOTE
Any devices that connect to the data ports must comply with clause 4.7 of
AS/NZ 60950.1.

MARS X™ Upright Operator Manual: USA
30 November 2021
This document contains condential information that is proprietary to Aristocrat Technologies Australia Pty Ltd., its parents, aliates, and subsidiaries.
It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
5
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EMR Statement
The Wireless Power Transfer (WPT) unit is a Qi-compliant module that operates at 128kHz
and supports up to 10W of power. If tted to the gaming machine, it is integrated to the Virtual
button deck and marked with a charging battery sign.
The equipment was tested to the exposure limits set forth for an uncontrolled environment, also
known as the General Public exposure category. The measured levels are in compliance with
the applicable RF exposure guidelines.
NOTE
This statement is applicable only for the EGMs with wireless chargers.
Support Contact
For technical assistance please contact your local service organization.

Introduction
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It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
Overview
The purpose of this document is to provide information about the features and functions of the
electronic gaming machine (EGM) referenced herein.
Tips for Using this Document
Steps for the individual tasks of a procedure are numbered and should be followed in the
order presented.
Book titles, section tabs and variables appear in Italic font.
For example: On the Machine Identication Tab,...
Menu items/names and button names appear in bold font.
For example: In the File menu, click Exit.
“>” : Indicates a menu choice.
For example: FILE > OPEN, click File and then click Open.
Screen messages appear in monospaced font.
For example: The Cancel Credit Call Attendant message displays.
Special Symbols
Warning, Caution, and Note symbols appear throughout this manual. They are designated as
shown below:
WARNING
Indicates an operating procedure or maintenance practice which, if not
correctly followed, could result in personal injury or loss of life.
CAUTION
Indicates an operating procedure or maintenance practice which, if not strictly
observed, could result in damage to or destruction of the equipment, or
corruption of the data.
NOTE
Indicates an operating procedure, maintenance practice, or condition which
requires highlighting.
Introduction

Introduction
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It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
Additional Information
Additional information is available in the following documents.
Service Manual
The service manual is mainly aimed at technicians. It covers area of machine servicing and
maintenance that must be carried out by licensed technicians.
Gives a general overview of the hardware.
Provides procedures for installing and troubleshooting.
Parts Catalog
The parts catalog is intended for operators and service technicians.
Provides illustrations of many of the internal and external components of the EGM
Identies the manufacturer’s part numbers of serviceable parts
Change Notication
The information and processes referenced in these documents may change or be updated
without prior notication.

Introduction
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It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
Record of Amendments
Rev. Date Description By
01 March 2019 Original issue for submission D&D Tech Docs
02 Nov 2021 Dual bash button VBD; serviceable bash
button; EMC Canada statement
D&D Tech Docs

Contents
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This document contains condential information that is proprietary to Aristocrat Technologies Australia Pty Ltd., its parents, aliates, and subsidiaries.
It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
Contents
Important Safety Information .................................................................................................. 2
Open Source Software............................................................................................................. 3
Trademarks ............................................................................................................................... 3
Proprietary Copyright Notice .................................................................................................. 4
EMC Notication ...................................................................................................................... 4
EMR Statement ......................................................................................................................... 5
Support Contact ....................................................................................................................... 5
Introduction.......................................................................................................... 6
Overview ................................................................................................................................... 6
Tips for Using this Document ................................................................................................. 6
Special Symbols....................................................................................................................... 6
Additional Information ............................................................................................................ 7
Service Manual ..................................................................................................................................... 7
Parts Catalog ........................................................................................................................................ 7
Change Notication............................................................................................................................... 7
Record of Amendments ........................................................................................................... 8
Contents............................................................................................................... 9
General Description .......................................................................................... 14
Overview ........................................................................................................................................... 14
Machine Keys ........................................................................................................................ 18
Specications ......................................................................................................................... 19
Functional Description .......................................................................................................... 21
Day to Day Operations...................................................................................... 22
Overview ................................................................................................................................ 22
Cabinet ................................................................................................................................... 22
Opening and Closing Doors ................................................................................................. 23
Lower Door.......................................................................................................................................... 23

Contents
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It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
Stacker Door ....................................................................................................................................... 25
Switching the EGM On or O󰀨 ................................................................................................ 26
Cash Box Clearance .............................................................................................................. 27
Loading Printers..................................................................................................................... 27
FL Gen5 Printer................................................................................................................................... 27
Nanoptix Printer .................................................................................................................................. 28
Reading Electromechanical Meters ..................................................................................... 28
Canceling Credit..................................................................................................................... 28
Resolving Disputed Win Claims ........................................................................................... 29
Performance and Audit Calculations.................................................................................... 30
System Administration ..................................................................................... 31
Modes of Operation ............................................................................................................... 31
Play Mode .......................................................................................................................................... 31
Audit Mode .......................................................................................................................................... 34
Player Operation ................................................................................................................................. 34
EGM Self-Monitoring.............................................................................................................. 38
Self-test ............................................................................................................................................... 38
Audit Menu.............................................................................................................................. 39
Machine Identication ......................................................................................................................... 39
Operator Setup/Selections .................................................................................................................. 40
Accounting Information ....................................................................................................................... 56
Diagnostics Information....................................................................................................................... 70
Test/Diagnostics Mode ....................................................................................................................... 87
Miscellaneous ..................................................................................................................................... 97
Game Conguration .......................................................................................................................... 109
Current Lockup...................................................................................................................................110
Care and General Maintenance...................................................................... 111
Overview ............................................................................................................................. 111
Cabinet .................................................................................................................................. 111
AC Power Cord ..................................................................................................................... 112
LCD Screen ........................................................................................................................... 112
Bill Acceptor ........................................................................................................................ 112

Contents
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It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
Printer.................................................................................................................................... 115
Maintenance.......................................................................................................................................116
Troubleshooting..................................................................................................................................117
Paper Quality .....................................................................................................................................117
Glossary .......................................................................................................... 118
Troubleshooting .............................................................................................. 123
Machine Alerts ..................................................................................................................... 123
Message Displays and Conditions ..................................................................................... 124
LCD Screens ......................................................................................................................... 129
Reset Messages ................................................................................................................... 131

Contents
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It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
List of Figures
Figure 1 - MARS Upright EGM - Full View ..................................................................................................... 16
Figure 2 - MarsX Upright Cabinet with Dual Bash VBD ................................................................................. 17
Figure 3 - EGM Dimensions - Front and Side View ....................................................................................... 19
Figure 4 - Typical EGM Functional Diagram .................................................................................................. 21
Figure 5 - Cabinet Door and Lock Location.................................................................................................... 22
Figure 6 - Locks & Key Switch Locations ....................................................................................................... 23
Figure 7 - Top Door Release Pull Cord........................................................................................................... 24
Figure 8 - Opening of Stacker Door................................................................................................................ 25
Figure 9 - Power Switch Location (1) ............................................................................................................. 26
Figure 10 - Basic Game Operation in Play Mode........................................................................................... 32
Figure 11 - Format of Game Display .............................................................................................................. 33
Figure 12 - Self-Test Voucher........................................................................................................................115

Contents
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It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
List of Tables
Table 1 - EGM Components .......................................................................................................................... 14
Table 2 - EGM Key Types............................................................................................................................... 18
Table 3 - Physical Characteristics................................................................................................................... 19
Table 4 - Supply Voltage Requirements ......................................................................................................... 20
Table 5 - Power Requirements ....................................................................................................................... 20
Table 6 - Auxiliary Power ................................................................................................................................ 20
Table 7 - Environment .................................................................................................................................... 20
Table 8 - Details of Tests ................................................................................................................................ 89
Table 9 - Troubleshooting – Sound............................................................................................................... 124
Table 10 - Troubleshooting – Power............................................................................................................. 125
Table 11 - Troubleshooting – Bill Acceptor.................................................................................................... 126
Table 12 - Troubleshooting – Printer............................................................................................................. 127
Table 13 - Troubleshooting – LCD Screen.................................................................................................... 129
Table 14 - Troubleshooting – VBD................................................................................................................ 129
Table 15 - Troubleshooting – Lamps and LEDs............................................................................................ 130
Table 16 - Troubleshooting – Reset Messages ............................................................................................ 131

General Description
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It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
General Description
Overview
The Electronic Gaming Machine (EGM) is built using many di󰀨erent internal and external
components. The following table highlights the primary components of the EGM represented in
this manual.
NOTE
The components included with the EGM may vary by jurisdiction and specic
installation requirements. Not all installations include all components listed in
table below.
Table 1 - EGM Components
EGM Module Description
Audio System The audio system typically includes 3 speakers (one at the top
and two at the bottom of the top door), a woofer speaker, and an
amplier.
Sounds and tunes combine with graphics and animations during
game play and attract mode. The sounds represent di󰀨erent EGM
conditions such as alarms, game play, win/lose notications, and
jackpots. Each game has its own unique sounds and tunes.
Backplane Board The backplane board is the interface between the carrier board
and the EGM components and is attached to the backside of
the logic cage. The carrier board inserts in the logic cage and
connects to the backplane board at the back of logic cage.
Bill Acceptor
(optional)
The bill acceptor validates inserted bank notes (bills) and
vouchers. Validated bills and vouchers are deposited and stored
in the cash box.
Carrier Board The carrier board connects to the backplane board to interface
with the EGM components. It houses the central processor and
other logic components of the EGM. The carrier board is secured
in the logic cage with a locked door.
Communications
Interface (optional)
The communications interface links the EGM to networks and
other external equipment.
Electromechanical
Meters (optional)
Electromechanical meters are used to record accounting data in
a physical format.
Light Tower
(optional)
The EGM can have either a multi-tier or single-strobe light tower.
The light tower provides additional customer service and security.
It alerts the operator when the EGM has a potential issue or
requires a handpay.
Logic Cage The logic cage is a secure enclosure that houses the carrier
board assembly.
Main LCD Monitor The main LCD monitor is the primary display for game operation
and status information.

General Description
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It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
EGM Module Description
Secondary LCD
Monitor
The EGM is congured with a second LCD (top video
display -TVD). The upper LCD provides additional game and
jackpot display.
Printer
(optional)
The printer provides players with redeemable vouchers and
tickets.
Player Marketing
Module (PMM)
(optional)
The PMM interfaces with a venue network system that records
player transactions and sends messages to individual players.
Power Supply Unit
(PSU)
The power supply unit converts AC power input voltage into
low voltage DC power directed to the EGM components via the
backplane board.
Saddle Bag The EGM has two Saddle bags - one on each side of the cabinet.
The saddle bags act as enclosures for the bill acceptor, printer,
woofer and the amplier.
Topper
(optional)
The EGM may be tted with an LCD topper or a themed topper.
The topper is mounted to the top of the EGM and displays
artwork or video to attract players.
Virtual Button Deck
(VBD)
The VBD is a high resolution LCD touch screen device that
virtually renders a series buttons on its screen for game play and
other functions. The VBD may include either one or two physical
play (bash) buttons

General Description
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It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
Figure 1 - MARS Upright EGM - Full View
7
6
5
4
2
1
3
8
9
12
13
11
10
Legend
1 LH Saddle Bag 8 Light Tower
2 Virtual Button Deck 9 Corona Assembly
3 Printer Runway 10 Coin Entry
4 PMM 11 BNA Runway
5 Main Video Display 12 Physical Bash Button
6 Top Video Display 13 RH Saddle Bag
7Top Audio Bar

General Description
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It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
Figure 2 - MarsX Upright Cabinet with Dual Bash VBD

General Description
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It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
Machine Keys
The EGM requires keys for the following locks and switches to maintain e󰀨ective security and
correct operation. A key can only be removed from its lock/key switch when returned to the
locked position.
Key and lock types can vary between markets.
Table 2 - EGM Key Types
Name Function
Meter/Audit Key
Switch
Allows access to the Audit Menu (See System
Administration). To access the Audit Menu, insert
the meter/audit key and turn it clockwise.
Allows viewing of the electromechanical meters
(optional). To view the meters, insert the key and
turn it counterclockwise.
Reset Key
Switch (optional)
Enables the operator to reset the EGM after
a machine fault is corrected (See System
Administration). Insert the reset key and turn it
clockwise and back again.
Main Door Lock Allows the operator to open the main door. Insert
the key and turn it clockwise.
Logic Cage
Lock
Allows the operator access to the logic cage.
Insert the key and turn it clockwise.
Stacker Security
- BNA Cage
Door
(optional)
Allows the operator access to remove the
cash box. When two locks are congured, one
key turns clockwise and the other key turns
counterclockwise to open.
Drop Door -
Saddle Bag
Door
Allows the operator to open the Saddle bag drop
door to access the bill acceptor.

General Description
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It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
Specications
Table 3 - Physical Characteristics
Dimensions
Height of the cabinet (W/o light tower and topper) 54.8” (1392mm)
Height of cabinet (with 19.5” topper) 69.5” (1766mm)
Height of cabinet (with 19.5” topper and light tower) 72.2” (1833mm)
Width (at the front including VBD) 27.2” (690.5mm)
Width (at back) 26.8” (680mm)
Depth (at base) 18.1” (460mm)
Depth (at VBD) 27” (685.7mm)
Weight
Typical Cabinet Weight 320lbs (145kg)
Cabinet Weight with 19.5” Static Topper 340lbs (154kg)
Cabinet Weight with 21.5” Topper 345lbs (156.2kg)
Cabinet Weight with 27” Topper 353lbs (160kg)
All measurements are approximate.
Figure 3 - EGM Dimensions - Front and Side View
680.0 mm
(26.8”)
1391.6 mm
(54.8")
1832.3 mm
(72.1")
1765.8 mm
(69.5")
685.7 mm
(27.0”)
460.0 mm
(18.1”)
1202.7 mm
(47.3")
383.5 mm
(15.1")

General Description
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It may not be copied or disclosed to unauthorized parties. ©2019 - 2021 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
Table 4 - Supply Voltage Requirements
AC Voltage Input
Minimum 115V AC
Maximum 240V AC
Frequency 50Hz/60Hz
The power supply and monitor are capable of accepting di󰀨erent AC power voltages.
Typical power consumption values are dependent on actual EM conguration.
Table 5 - Power Requirements
Input Current 120V AC 230V AC
EGM Typical (With no topper) 1.9A 1.0A
Power Consumption at Nominal Voltage 120V AC 230V AC
EGM Typical (real power) 227W 228W
Typical Heat Load 775 BTU/hr 778 BTU/hr
Table 6 - Auxiliary Power
Maximum Load Current 120V AC 230V AC
Auxiliary Power Outlet (main switch controlled) 1.3A 1.3A
Table 7 - Environment
Description Operating Storage
Minimum Temperature 10°C (50°F) -20°C (-4°F)
Maximum Temperature 40°C (104°F) 60°C (140°F)
Relative Humidity 0-85% non-condensing 0-95% non-condensing