Arris NVG578L User manual

Introducon
Power supply installaon
NVG578L Gateway Quick Start Guide
Use this Quick Start Guide to install, congure, and perform basic
troubleshoong for the NVG578L gateways.
Connect the power supply cord to the Power In connector on the gateway
and
the other end into an appropriate electrical outlet.
Product venlaon
The gateway is intended for residenal use. Posion the gateway in a
vercal posion and where temperature remains within a range of 32°
– 104°F(0° – 40°C) and heat from the unit itself is not trapped. There
must be at least two inches (2”) of clearance on all sides except the
boom.
Gateway posioning, status indicator lights and port conguraon
Proper posioning of the gateway is essenal for proper cooling.
Colored LEDs on the gateway indicate the status of various port acvity.
Minimum spacing
5cm/2” 5cm/2”
NVG578FHLM NVG578FHL
Power
Internet
Broadband
MoCA LAN
Wi-Fi
Voice
NVG578FHLM Front Panel
Phone Line Phone Line
Cable Line
GPON GPON
Broadband port Broadband port
LAN Ethernet ports
with LED support
LAN Ethernet ports
with LED support
Reset buon Reset buon
USB port USB port
Power buon Power buon
Power In Power In
LED Status
Power
Solid Green:The device is powered.
Flashing Green: The device is boong.
Solid Red: Boot failure.
Flashing Red: Detecng Factory Reset (press and hold the recessed Reset Switch for 10 or more seconds to trigger the
factory reset).
Internet Solid Red: No IP address or authencaon failed.
O: No acve broadband connecon.
Broadband Solid Green: Ethernet WAN connecon is acve.
Solid Red:No broadband Ethernet WAN connecon on the line.
MoCA LAN Solid Green: MoCA LAN connecon is acve.
O: No MoCA LAN connecon or MoCA is disabled.
Wi-Fi
Solid Green: Wireless enabled (either radio).
Flashing Yellow: WiFi Protected Setup (WPS) is acve.
Slow ash = less than 3 sec WPS push for the congured radio SSID (2.4 GHz or 5GHz) user pairing.
Fast ash = 3 sec or longer WPS push for 5GHz Video SSID pairing.
Flashing Red: Flashes for 30 seconds to indicate WPS meout or conict.
Solid Red:Wireless network failure.
O: Wireless disabled (both radios).
LAN/WAN Ethernet LEDS
on rear panel RJ-45 ports
Solid Green: Port is acve.
O: Port is not acve.
Flashing Green: Trac is passing on the line.
Phone Line
Solid Green:All voice lines are registered and acve.
Flashing Green: A voice line is ringing or o-hook.
Solid Yellow: Both lines of a two line system are provisioned with one unregistered.
Solid Red: All provisioned voice lines are provisioned but not SIP registered.
O: VoIP is not provisioned, or the gateway power is o.
LED descripons
MPE/SAR/RF exposure informaon
This device was veried for RF exposure and found to comply with Council
Recommendaon exposure requirements. This equipment complies with FCC
radiation exposure limits set forth for an uncontrolled environment.
WARNING: While this device is in operation, a separation distance of at least 41 cm
(16.2 inches) must be maintained between the radiating antenna inside the EUT and
the bodies of all persons exposed to the transmier to meet the FCC RF exposure
guidelines.
Making changes to the antenna or the device is not permied. Doing so may result in
the installed system exceeding RF exposure requirements. This device must not be co-
located or operated in conjuncon with any other antenna or radio transmier.
NOTE: The country code selecon is for non-US model only and is not available to
all US model. Per FCC regulaon, all WiFi product marketed in US must xed to US
operaon channels only.
Cet appareil répond aux direcves d’exposion sur la limitaon d’exposion du public
général aux champs électromagnéques.
Radiaon Exposure Statement: This equipment complies with ISED radiaon
exposure limits set forth for an uncontrolled environment. This equipment should be
installed and operated with greater than 48 cm between the radiator & your body.
Déclaraon d’exposion aux radiaons: Cet équipement est conforme aux limites
d’exposition aux rayonnements ISED établies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé à plus de 48 cm entre le radiateur et votre
corps.
Safety informaon
The following secons describe the safety guidelines for this product.
AC adapter
This product is intended to be supplied with a listed ARRIS Direct Plug-In AC adapter
marked Class 2 or LPS and rated 100-120 V, 60Hz 0.9 A output 12 V 3A for all NVG578L
series gateway models.
The AC power adapter supplied with this product is designed to ensure your personal
safety and to be compable with this equipment. Use only the power adapter that
was provided with the gateway.
Please follow these guidelines:
• Do not use the adapter in a high moisture environment. Never touch the adapter
when your hands or feet are wet.
• Allow adequate venlaon around the adapter. Avoid locaons with restricted
airow.
• Connect the adapter to a proper power source. The voltage and grounding
requirements are found on the product case and/or packaging.
Adaptateur secteur
Cet appareil est desné à être alimenté par une source d’alimentaon directe fournie
par ARRIS ou de « Classe 2 » ou marquée « LPS », et avec un courant de sore de 12 V
DC, 3 A pour tous les modèles NVG578L.
Le bloc d’alimentaon secteur fourni avec ce produit a été conçu pour garanr votre
sécurité et être compable avec cet appareil.
Veuillez suivre les consignes suivantes:
N’ulisez pas l’adaptateur secteur dans un environnement hautement humide. Ne
touchez jamais l’adaptateur secteur si vos pieds ou mains sont humides.
• Laissez une venlaon adéquate autour de l’adaptateur secteur. Evitez les endroits
où la circulaon de l’air est insusante.
• Branchez l’adaptateur secteur sur une prise respectant les spécicaons sur la
tension et la mise à la terre se trouvant sur la coque et/ou l’emballage du produit.
Telecommunicaon cord Cauon: To reduce the risk of re, use only No. 26 AWG or
larger UL Listed or CSA Cered Telecommunicaon Line Cord.
Cordon téléphonique Aenon: An de réduire le risque d’incendie, n’ulisez qu’un
cordon téléphonique de calibre 26 AWG ou supérieur listé UL ou ceré CSA.
Internal telephone ports (VoIP)
Telecommunicaon equipment connected to this port (e.g.,via “Phone Lines 1 &
2” port) should be UL Listed and the connecons shall be made in accordance with
Arcle 800 of the NEC.
Port téléphonique (VoIP)
Tout équipement de télécommunicaon téléphonique connecté à ce port doit être
listé UL et les branchements doivent être fait conformément aux disposions de
l’Arcle 800 du Code naonal de l’électricité (NEC).
Repairs
Do not, under any circumstances, aempt any service, adjustments, or repairs on
this equipment. Instead, contact your local ARRIS distributor or service provider for
assistance. Failure to comply may void the product warranty.
Réparaons
N’essayez en aucun cas d’eectuer des réparaons, des ajustements ou des
réparaons sur cet équipement. Contactez plutôt votre distributeur ou fournisseur
de services ARRIS local pour obtenir de l’aide. Le non-respect de cee consigne peut
annuler la garane du produit.
Locaon - electrical consideraons
CAUTION: Due to risk of electrical shock or damage, do not use this product near
water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement,
or near a swimming pool. Also, avoid using this product during electrical storms. Avoid
locaons near electrical appliances or other devices that cause excessive voltage
uctuaons or emit electrical noise (for example, air condioners, neon signs, high-
frequency or magnec security devices, or electric motors).
Emplacement – Considéraon électriques
AVERTISSEMENT: Pour éviter un risque de choc électrique, n’ulisez pas cet appareil
à proximité d’une source d’eau, par exemple près d’une baignoire, un lavabo, une
machine à laver, dans un garage humide ou près d’une piscine. Evitez aussi d’uliser
cet appareil durant un orage. Evitez de brancher cet appareil à proximité d’appareils
électriques pouvant causer de large uctuaons de tension ou émeant du bruit
électrique (tel que climaseurs, enseignes au néon, disposifs de sécurité magnéque
ou de haute-fréquence, ou moteurs électriques).
Locaon - environmental consideraons
Do not plug the power adapter into an outdoor outlet or operate the residenal gateway
outdoors. It is not waterproof or dustproof, and is for indoor use only. Any damage to
the unit from exposure to rain or dust may void your warranty.
Do not use the residenal gateway where there is high heat, dust, humidity, moisture, or
causc chemicals or oils.
Keep the gateway away from direct sunlight and anything that radiates heat, such as a
stove or a motor.
• Do not use the adapter if the cord becomes damaged.
• Do not aempt to service the adapter. There are no serviceable parts inside. Replace
the unit if it is damaged or exposed to excess moisture.
Lieu - considéraons environnementales
Ne branchez pas l’adaptateur secteur sur une prise extérieure et n’ulisez pas la
passerelle résidenelle à l’extérieur. Il n’est pas étanche à l’eau ou à la poussière, et
est pour une ulisaon à l’intérieur seulement. Tout dommage à l’appareil résultant
d’une exposion à la pluie ou à la poussière peut annuler votre garane. N’ulisez pas
la passerelle résidenelle dans des endroits où la chaleur, la poussière, l’humidité, des
produits chimiques ou des huiles sont causques. Gardez la passerelle à l’abri de la
lumière directe du soleil et de tout ce qui dégage de la chaleur, tel qu’un poêle ou un
moteur.
• N’ulisez pas l’adaptateur si le cordon est endommagé.
• N’essayez pas de réparer l’adaptateur. Il n’y a aucune pièce réparable à l’intérieur.
Remplacez l’appareil s’il est endommagé ou exposé à un excès d’humidité.
Class 1 Laser Product
DANGER: Viewing the laser output with certain opcal instruments (e.g. eye loupes,
magniers and microscopes) within a distance of 100 mm may pose an eye hazard.
DANGER: There must be a proper terminaon of all acve bers in the network.
IEC 60825-1:2014 - Safety of laser products - Equipment classicaon and requirements
EN 60825-1:2014 - Safety of laser products - Equipment classicaon and requirements
IEC 60825-2:2004+A1+A2 - Safety of laser products - Safety of OFCS
EN 60825-2:2004+A1+A2 - Safety of laser products - Safety of OFCS
Complies with 21 CFR 1040.10 and 1040.11 except for deviaons pursuant to Laser
Noce
No. 50, dated June 24, 2007
Produit laser de classe 1
DANGER: La visualisaon de la sore laser avec certains instruments opques (loupes,
loupes et microscopes, par exemple) à une distance de 100 mm peut présenter un
risque pour les yeux.
DANGER: toutes les bres acves du réseau doivent être correctement terminées
IEC 60825-1: 2014 - Sécurité des produits à laser - Classicaon et exigences de
l’équipement
EN 60825-1: 2014 - Sécurité des produits à laser - Classicaon et exigences de
l’équipement
IEC 60825-2: 2004 + A1 + A2 - Sécurité des produits laser - Sécurité des systèmes OFCS
EN 60825-2: 2004 + A1 + A2 - Sécurité des produits laser - Sécurité des systèmes OFCS
Conforme aux normes 21 CFR 1040.10 et 1040.11 à l’excepon des déviaons par
rapport à l’avis laser No 50, daté du 24 juin 2007.
Trade Name ARRIS
Responsible Party ARRIS Internaonal plc.
Address 3871 Lakeeld Drive, Suwanee,
GA 30024, United States
Phone [phone]
Note to CATV system Installer: This reminder is provided to call the CATV systems installer’s
aenon to secon 820-93 of the Naonal Electric Code which provide grounding and, in
parcular, specify that the Coaxial cable shield shall be connected to the grounding system of
the building, so close to the point of cable entry as praccal, or equivalent.
365-095-34943_x.2 12/2019
Power
Internet
Wi-Fi
Voice
NVG578FHL Front Panel
Broadband
LAN Ethernet
NOTE: Please see the product label placed on the base of your unit for the model number.

Powering and inial cabling
Press the Power buon on the back of the gateway. The Power indicator will inially ash GREEN to indicate that the gateway is boong and then solid GREEN
to indicate it is operaonal. Under normal operaon, while the gateway is powering up, LED status is as follows:
•Internet, Broadband, Coax, Wireless, and Phone indicators will be o.
•Broadband indicator will inially be solid RED, and upon Ethernet link, it will light solid GREEN.
•Coax and Wireless indicators will light solid GREEN to indicate that the Coax link is established and Wireless service is enabled. Internet will light solid BLUE to
indicate Internet connecon is acve.
•Phone indicator will light solid GREEN aer the Internet indicator lights BLUE to indicate that digital phone service is acve.
NOTE: During the inial setup, it may take several minutes to achieve service connecvity.
Broadband: Follow instrucons provided by your Service Provider. If no instrucons are provided, then call your Service Provider.
Digital Phone Service: To connect the gateway to a digital phone line:
1. Connect the supplied RJ-11 terminated phone cable to the Phone port on the back of the gateway.
2. Connect the phone cable to a phone or fax machine.
LAN Ethernet: To make an Ethernet connecon:
1. Connect the supplied RJ-45 terminated Ethernet cable to one of the Ethernet ports on the back of the gateway.
2. Connect the Ethernet cable to the Ethernet port on a local computer.
USB port: To connect the gateway to the USB port:
1. Connect the USB cable to the USB port on the back of the gateway.
2. Connect the other end of the USB cable to your device.
1. Open a web browser, such as Firefox, Chrome, or Microso Internet Explorer, from the computer connected to the gateway.
2. Type the following address in the address bar of the browser to open the Access Code Required Screen:
hp://192.168.1.254
On the wireless device, use the Wireless setup opon to nd the available wireless network names. The Wi-Fi Network Name for the gateway is printed on
the boom of the label along with the Wi-Fi password.
NOTE: The main page provides an overview about the connecon and home network status. You can also access informaon for the following:
• Home: Network Status/Conguraon
•System: System status, upgrade, restart and factory reset opons
• Broadband: WAN status, stascs, and parameter sengs
• Wi-Fi: Wi-Fi status and conguraon
• Voice: Voice status and QoS conguraon
• Home Network: LAN status and conguraon
• Wireless: Network Status/Conguraon, including security sengs
• Network: Status of all Devices in the LAN Host Discovery table
• Firewall: Firewall status/conguraon
•Diagnoscs: Gateway connecon and applicaon diagnoscs
1. Provide the Device Access Code, a unique code printed on a label on the base of the gateway.
2. Select Connue.
NOTE: Select the appropriate language buon in the lower right corner of the Access Code Required screen to connue with the selected language.
NOTE: The terms Device Access Code and Password are somemes used interchangeably.
To access the Web Management conguraon pages:
Access Code Required
Page
Access the Web Management Interface
Add a wireless device to the gateway
Declaraon of conformity
The following secons describe regulatory compliance by region.
FCC/ISED compliance
This device has been tested and cered as compliant with the regulaons and guidelines
set forth in the Federal Communicaon Commission - FCC Title 47 Part 15 and the
Innovaon Science and Economic Development (ISED) Canada CAN ICES-3 (B)/NMB-3(B)
and RSS-247 Radio and Telecommunicaon regulatory requirements.
Cet appareil a été testé et ceré conforme aux réglementaons et direcves dénies
dans les exigences réglementaires CAN CAN ICES-3 (B) / NMB-3 (B) et RSS-247 d’Innovaon
et Canada (ISED).
Manufacturer: ARRIS
Models: NVG5x8 Product Family
Part 15 of FCC rules
This device complies with part 15 of the FCC Rules and Industry Canada license- exempt
RSS standard(s).
Operaon is subject to the following two condions:
(1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operaon of the
device.
Le présent appareil est conforme aux normes CNR d’Industrie Canada applicables aux
appareils radio exempts de licence. L’exploitaon est autorisée aux deux condions
suivantes:
1. l’appareil ne doit pas produire de brouillage, et
2. l’ulisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est suscepble d’en compromere le fonconnement.
Users should be advised that high-power radars are allocated as primary users (i.e.
priority users) of the bands 5250-5350 MHz and 5470-5725 MHz and that these radars
could cause interference and/or damage to the LE-LAN device.
Les ulisateurs doivent être avisés que les radars de haute puissance sont désignés
ulisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5250-5350 MHz et
5650- 5850 MHz et que ces radars peuvent causer du brouillage et/ou des dommages
aux disposifs LAN-EL.
The device for operaon in the band 5150-5250MHz is only for indoor use to reduce the
potenal for harmful interference to co-channel mobile satellite systems.
Where applicable, antenna type(s), antenna models(s), and worst-case lt angle(s)
necessary to remain compliant with the e.i.r.p. elevaon mask requirement set forth in
secon 6.2.2.3 shall be clearly indicated.
Les disposifs fonconnant dans la bande 5150-5250 MHz sont réservés uniquement
pour une ulisaon à l’intérieur an de réduire les risques de brouillage préjudiciable aux
systèmes de satellites mobiles ulisant les mêmes canaux.
Lorsqu’il y a lieu, les types d’antennes (s’il y en a plusieurs), les numéros de modèle de
l’antenne et les pires angles d’inclinaison nécessaires pour rester conforme à l’exigence
de la p.i.r.e. applicable au masque d’élévaon, énoncée à la secon 6.2.2.3, doivent être
clairement indiqués
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protecon against harmful interference in a residenal installaon. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instrucons, may cause harmful interference to radio
communicaons.
However, there is no guarantee that interference will not occur in a parcular
installaon. If this equipment does cause harmful interference to radio or television
recepon, which can be determined by turning the equipment o and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separaon between the equipment and receiver.
• Connect the equipment to an outlet on a circuit dierent from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Cauon: Changes or modicaons not expressly approved by the party responsible for
compliance could void your authority to operate this equipment.
Image: Home page
NOTE: This is a reference image and may slightly dier based on your device.