Arris Touchstone MG2402G User manual

5015 B.U. Bowman Drive Buford, GA 30518 USA Voice: 770-831-8048 Fax: [phone]
Certification Exhibit
FCC ID: UID2402GCT
IC: 6670A-2402GCT
FCC Rule Part: 15.247
IC Radio Standards Specification: RSS-210
ACS Project Number: 12-0437
Manufacturer: Arris International, Inc.
Model: MG2402G/CT
Manual

Touchstone®MG2402G/CT
Media Gateway
User’s Guide
The Touchstone MG2402G/CT Media Gateway enables all TV and DVR, telephony
and data service in the home, through Hybrid Fiber Coax (HFC) access network
using DOCSIS RF interface standards.
Whether you’re watching TV, checking out streaming media, downloading new soft-
ware, checking your email, or talking with friends on the phone, the Touchstone
MG2402G/CT Media Gateway brings it all to you faster and more reliably, all while
providing toll quality Voice over IP telephone ser vice and both wired and wireless
connectivity. It also provides a Lithi um-Ion battery backup to provide continued
telephone service during power outages.
The Touchstone Media Gateway provides four Ethernet connections for use as the
hub of your home/office Local Area Network (LAN). The Media Gateway also pro-
vides dual band 2.4 GHz 802.11b/g/n and 5 GHz 802.11a/n wireless connectivity
for enhanced mobility and versatility. In addition, the Media Gateway provides for
up to two separate lines of telephone service and a DECT 6.0 (United States DECT)
base station interface. The Media Gateway also offers integrated MoCA 2.0 home
networking providing Internet access and transfer of multimedia content between
devices over coaxial cable in the home.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.

Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au-
thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib-
ited.
Copyright © 2013 ARRIS. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recom mendations in
this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsi-
bility for their applications of any products specified in this document. The information in this docu ment is proprietary to ARRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and reg istered trade-
marks are the property of their respective holders.
Protected under one or more of the following U.S. patents: 7,031,435. Other patents pending.
Release 24 Draft 1.1 May 2013

Safety Requirements
ARRIS Media Gateways comply with the applicable requirements for performance,
construction, labeling, and information when used as outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer
service to qualified personnel only!
CAUTION
Potential equipment damage
Potential loss of service
Connecting the Media Gateway to existing telephone wiring should only
be performed by a professional installer. Physical connections to the
previous telephone provider must be removed and the wiring must be
checked; there must not be any voltages. Cancellation of telephone
service is not adequate. Failure to do so may result in loss of service
and/or permanent damage to the Media Gateway.
CAUTION
Risk of explosion
Replacing the battery with an incorrect type, heating a battery above
75°C, or incinerating a battery, can cause product failure and a risk of
fire or battery explosion. Do not dispose of in fire. Recycle or dispose
of used batteries responsibly and in accordance with local ordinances.
• The Media Gateway is designed to be connected directly to a telephone.
• Connecting the Media Gateway to the home’s existing tele phone wiring
should only be performed by a professional in staller.
• Do not use product near water (i.e. wet basement, bathtub, sink or near a
swimming pool, etc.), to avoid risk of electrocu tion.
Touchstone MG2402G/CT Media Gateway User’s Guide 3

• Do not use the telephone to report a gas leak in the vicinity of the leak.
• The product shall be cleaned using only a damp, lint-free, cloth. No sol-
vents or cleaning agents shall be used.
• Do not use spray cleaners or aerosols on the gateway.
• Avoid using and/or connecting the equipment during an electri cal storm, to
avoid risk of electrocution.
• Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition
source (i.e. heat registers, space heaters, fireplaces, etc.).
• Use only power supply and power cord included with the equip ment.
• Equipment should be installed near the power outlet and should be easily
accessible.
• The shield of the coaxial cable must be connected to earth (grounded) at the
entrance to the building in accordance with applicable national electrical in-
stallation codes. In the U.S., this is required by NFPA 70 (National Electrical
Code) Article 820. In the European Union and in certain other countries,
CATV instal lation equipotential bonding requirements are specified in IEC
60728-11, Cable networks for television signals, sound signals and interac-
tive services, Part 11: Safety. This equipment is in tended to be installed in
accordance with the requirements of IEC 60728-11 for safe operation.
If the equipment is to be installed in an area serviced by an IT power line
network, as is found in many areas of Norway, spe cial attention should be
given that the installation is in accor dance with IEC 60728-11, in particular
Annex B and Figure B.4.
• In areas of high surge events or poor grounding situations and areas prone
to lightning strikes, additional surge protection may be required (i.e.
PF11VNT3 from American Power Conver sion) on the AC, RF, Ethernet and
Phone lines.
• When the Media Gateway is connected to a local computer through Ether-
net cables, the computer must be proper ly grounded to the building/resi-
dence AC ground network. All plug-in cards within the computer must be
properly installed and grounded to the computer frame per the manufac-
turer’s specifications.
• Ensure proper ventillation. Position the Media Gateway so that air flows
freely around it and the ventillation holes on the unit are not blocked.
Touchstone MG2402G/CT Media Gateway User’s Guide 4

• Do not mount the Media Gateway on surfaces that are sensitive to heat
and/or which may be damaged by the heat generated by the modem, its
power supply, or other accessories.
FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection
against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in ac-
cordance with the instructions, may cause harmful interference to radio communi-
cations. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the fol-
lowing measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Warning: Changes or modifications to this equipment not expressly approved by
the party responsible for compliance could void the user’s authority to operate the
equipment.
RF Exposure
This equipment complies with FCC radiation exposure limits set forth for an uncon-
trolled environment. This equipment should be installed and operated with mini-
mum distance of 7.9 inches (20cm) between the radiator and your body. This
transmitter must not be co-located or operating in conjunction with any other an-
tenna or transmitter.
Touchstone MG2402G/CT Media Gateway User’s Guide 5

Industry Canada Compliance
Under Industry Canada regulations, this radio transmitter may only operate using
an antenna of a type and maximum (or lesser) gain approved for the transmitter
by Industry Canada. To reduce potential radio interference to other users, the an-
tenna type and its gain should be so chosen that the equivalent isotropically radi-
ated power (e.i.r.p.) is not more than that necessary for successful communication.
Conformément à la réglementation d'Industrie Canada, le présent émetteur radio
peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) ap-
prouvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de
brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type
d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente
(p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communica-
tion satisfaisante.
This device complies with Industry Canada license-exempt RSS standard(s). Oper-
ation is subject to the following two conditions: (1) this device may not cause in-
terference, and (2) this device must accept any interference, including interference
that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux ap-
pareils radio exempts de licence. L'exploitation est autorisée aux deux conditions
suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de
l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est
susceptible d'en compromettre le fonctionnement.
For Mexico
The operation of this equipment is subject to the following two conditions: (1) This
equipment or device cannot cause harmful interference and (2) this equipment or
device must accept any interference, including interference that may cause some
unwanted operation of the equipment.
Touchstone MG2402G/CT Media Gateway User’s Guide 6

Touchstone®
MG2402G/CT Media Gateway
User’s Guide
Copyright © 2013 ARRIS. All rights reserved.
The information in this document is subject to change with-
out notice. The statements, configurations, technical data,
and recom mendations in this document are believed to be
accurate and reliable, but are presented without express
or implied warranty. Users must take full responsibility for
their applications of any products specified in this docu-
ment. The information in this docu ment is proprietary to
ARRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks or
registered trademarks of ARRIS Group. All other trade-
marks and reg istered trademarks are the property of their
respective holders.
Protected under one or more of the following U.S. patents:
7,031,435. Other patents pending.
Release 24 Draft 1.1 May 2013