Arris TG 3442 User manual

T
ouchstone TG3442S Telephony
Gatew
ay
User Guide
Final 1.0 October 2018
October 2018
ARRIS TG 3442

Touchstone TG3442S Telephony Gateway User Guide
Final 1.0
ARRIS Copyrights and Trademarks
© 2018 ARRIS Enterprises LLC. All Rights Reserved.
No part of this publication may be reproduced in any form or by any means or used to make
any derivative work (such as translation, transformation, or adaptation) without written
permission from ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this
publication and to make changes in content from time to time without obligation on the part
of ARRIS to provide notification of such revision or change.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and
trade names may be used in this document to refer to either the entities claiming the marks
or the names of their products. ARRIS disclaims proprietary interest in the marks and names
of others.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but
not limited to, the implied warranties of merchantability and fitness for a particular purpose.
ARRIS may make improvements or changes in the product(s) described in this manual at any
time.
The capabilities, system requirements and/or compatibility with third-party products
described herein are subject to change without notice.
Patent Notice
Protected under one or more of the following U.S. patents: http://www.arris.com/legal
Other patents pending.

Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 3
Table of Contents
1. Overview ................................................................................................................ 5
Introduction....................................................................................................................... 5
Get support........................................................................................................................ 6
2. Safety Requirements............................................................................................... 7
European compliance ........................................................................................................ 8
Energy Consumption................................................................................................. 8
Disabling Wi-Fi .......................................................................................................... 9
3. Get started............................................................................................................ 10
About your new Telephony Gateway.............................................................................. 10
What's in the box............................................................................................................. 10
System requirements ...................................................................................................... 11
Recommended hardware ....................................................................................... 11
Windows ................................................................................................................. 11
macOS ..................................................................................................................... 11
Linux/Unix ............................................................................................................... 11
About this manual ........................................................................................................... 11
What about security? ...................................................................................................... 12
Ethernet or wireless?....................................................................................................... 12
Connect Your WPS-Enabled Wireless Device ......................................................... 13
4. Install, connect and configure your Telephony Gateway ........................................ 15
Front panel ...................................................................................................................... 16
Rear panel........................................................................................................................ 17
Access the configuration interface ......................................................................... 18
Web UI Login ................................................................................................................... 19
Parental Control (URL/Content filtering)......................................................................... 23
Port Forwarding............................................................................................................... 26
NTP................................................................................................................................... 27
UPnP ................................................................................................................................ 28
DMZ ................................................................................................................................. 28
Service/Mac Filtering....................................................................................................... 29
LAN Configuration ........................................................................................................... 31
Dynamic DNS ................................................................................................................... 34
Factors that affect wireless range ................................................................................... 35
Configuring your wireless connection............................................................................. 35

Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 4
5. Configure your Ethernet connection ...................................................................... 36
Requirements .................................................................................................................. 36
How to use this section ................................................................................................... 36
Configure TCP/IP for Windows Vista ............................................................................... 36
Configure TCP/IP for Windows 7, Windows 8, or Windows 10....................................... 37
Configure TCP/IP for macOS............................................................................................ 37
6. Operate the Telephony Gateway........................................................................... 39
Set up your computer to use the Telephony Gateway ................................................... 39
Indicator Lights for the TG3442S ..................................................................................... 39
Phone LED ............................................................................................................... 39
Internet LED ............................................................................................................ 39
WPS LED.................................................................................................................. 40
WiFi LED .................................................................................................................. 40
Power LED ............................................................................................................... 40
7. Troubleshooting.................................................................................................... 41
The Telephony Gateway is plugged in, but the power light is off................................... 41
I'm not getting on the Internet (all connections) ............................................................ 41
I'm not getting on the Internet (Ethernet) ...................................................................... 41
I'm not getting on the Internet (wireless) ....................................................................... 42
My wireless Internet connection stops working occasionally......................................... 42
I can get on the Internet, but everything is slow ............................................................ 43
Using the TG3442S UI for Debugging Issues.................................................................... 44
No Dial Tone .................................................................................................................... 45
8. Glossary................................................................................................................ 47

Chapter 1: Overview
Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 5
Chapter 1
Overview
Introduction
Get ready to experience the Internet’s express lane! Whether you’re checking out streaming
media, downloading new software, checking your email, or talking with friends on the
phone, the Touchstone TG3442S Telephony Gateway brings it all to you faster and more
reliably. All while providing toll quality Voice over IP telephone service and both wired and
wireless connectivity.
The Touchstone TG3442S Telephony Gateway provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The TG3442S also provides
802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. In addition, the
TG3442S provides for up to two separate lines of telephone service and provides a USB host
for external devices.

Chapter 1: Overview
Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 6
Installation is simple and your service provider will provide assistance to you for any special
requirements.
Get support
If you need assistance with your ARRIS product, please contact your service provider.

Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 7
Chapter 2
Safety Requirements
The ARRIS Telephony Gateway complies with the applicable requirements for performance,
construction, labeling, and information when used as outlined below:
CAUTION
Potential equipment damage
Potential loss of service
Connecting the Telephony Gateway to existing telephone wiring should only be performed
by a professional installer. Physical connections to the previous telephone provider must be
removed and the wiring must be checked; there must not be any voltages. Cancelation of
telephone service is not adequate. Failure to do so may result in loss of service and/or
permanent damage to the Telephony Gateway.
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified
personnel only!
Only operate this device in the upright position. If the device is operated while it is lying
down, or if the ventilation openings are blocked, the device could be permanently
damaged, leading to diminished performance.
The Telephony Gateway is designed to be connected directly to a telephone.
Connecting the Telephony Gateway to the home’s existing telephone wiring should only
be performed by a professional installer.
Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming
pool, etc.), to avoid risk of electrocution.
Do not use the telephone to report a gas leak in the vicinity of the leak.
The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning
agents shall be used.
Do not use spray cleaners or aerosols on the device.
Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of
electrocution.
Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat
registers, space heaters, fireplaces, etc.).
Use only the AC power adapter (if provided) and power cord included with the
equipment.
Equipment should be installed near the power outlet and should be easily accessible.

Chapter 2: Safety Requirements
Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 8
The shield of the coaxial cable must be connected to earth (grounded) at the entrance to
the building in accordance with applicable national electrical installation codes. In the
European Union and in certain other countries, CATV installation equipotential bonding
requirements are specified in IEC 60728-11, Cable networks for television signals, sound
signals and interactive services, Part 11: Safety. This equipment is intended to be
installed in accordance with the requirements of IEC 60728-11 for safe operation.
If the equipment is to be installed in an area serviced by an IT power line network, as is
found in many areas of Norway, special attention should be given that the installation is
in accordance with IEC 60728-11, in particular Annex B and Figure B.4.
In areas of high surge events or poor grounding situations and areas prone to lightning
strikes, additional surge protection may be required (i.e. PF11VNT3 from American
Power Conversion) on the AC, RF, Ethernet and Phone lines.
When the Telephony Gateway is connected to a local computer through Ethernet cables,
the computer must be properly grounded to the building/residence AC ground network.
All plug-in cards within the computer must be properly installed and grounded to the
computer frame per the manufacturer’s specifications.
Ensure proper ventilation. Position the Telephony Gateway so that air flows freely
around it and the ventilation holes on the unit are not blocked.
Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or
which may be damaged by the heat generated by the modem, its power supply, or other
accessories.
European compliance
The full text of the EU declaration of conformity is available at the following internet
address: http://www.arris.com/consumers/eudoc.
As indicated by this symbol, disposal of this product or battery is
governed by Directive 2012/19/EU of the European Parliament and of the
Council on waste electrical and electronic equipment (WEEE). WEEE
could potentially prove harmful to the environment; as such, upon
disposal of the Telephony Gateway the Directive requires that this
product must not be disposed as unsorted municipal waste, but rather
collected separately and disposed of in accordance with local WEEE
ordinances.
Energy Consumption
In accordance with Ecodesign Directive 2009/125/EC, this device is equipped with a power
switch. The following energy consumption figures apply (measured with a wattmeter at the
outlet):

Chapter 2: Safety Requirements
Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 9
Switch State
Power Consumption
OFF
0.075 W
ON
17.0 W (idle)
24.0 W (typical)
Note: In most instances, ARRIS recommends that the power switch remain in the ON
position at all times. Turning the switch OFF disables the device, including both data service
(wireless and wired) and telephone service. Turning the switch OFF is recommended only
during vacations or similar extended absences.
Disabling Wi-Fi
Wi-Fi is automatically enabled on your Telephony Gateway, but you can disable the Wi-Fi
operation of your device in your home. If you choose to do so, please complete one the
following steps:
1. Via the WebUI of your device, disable the Wi-Fi options.
2. If your service provider operates a community Wi-Fi service that might include your unit,
please contact them to disable this service.
Or if you choose, you can simply press the Wi-Fi button on the front of your Telephony
Gateway so that the Wi-Fi LED is no longer illuminated.
Wi-Fi can be enabled again by un-doing the foregoing steps.

Chapter 3: Get started
Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 10
Chapter 3
Get started
About your new Telephony Gateway
The TG3442S Telephony Gateway is DOCSIS compliant with the following features:
Speed: much faster than dialup or ISDN service; up to twenty-four times faster than
DOCSIS 3.0 cable modems.
Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can
be used simultaneously
Flexibility: provides two independent lines of telephone service as well as high speed
data
Compatibility:
•Data services: DOCSIS 3.1 compliant and backward-compatible with DOCSIS 3.0, 2.0,
or 1.1; supports tiered data services (if offered by your service provider)
•Telephony services: PacketCable™ 2.0 compliant; SIP and NCS
The TG3442S provides:
Wireless 802.11a/b/g/n/ac connectivity
Four Ethernet ports for connections to non-wireless devices
Up to two lines of telephone service
Compliancy with DOCSIS 3.1 specifications
One USB host port
What's in the box
Make sure you have the following items before proceeding. Call your service provider for
assistance if anything is missing.
Telephony Gateway
Power Adapter and Power Cord
Ethernet Cable
EULA (End-User License Agreement)

Chapter 3: Get started
Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 11
System requirements
The TG3442S Telephony Gateway operates with most computers. The following describes
requirements for each operating system; see the documentation for your system for details
on enabling and configuring networking.
To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your
service provider. Telephone service requires that the service provider has PacketCable
support.
Recommended hardware
The following hardware configuration is recommended. Computers not meeting this
configuration can still work with the TG3442S, but may not be able to make maximum use of
TG3442S throughput:
CPU: P4, 3GHz or faster.
RAM: 1GB or greater.
Hard drive: 7200 RPM or faster.
Ethernet: Gig-E (1000BaseT).
Windows
Windows Vista, Windows 7, Windows 8, Windows 10, or Android OS (for mobile devices). A
supported Ethernet or wireless LAN connection must be available.
macOS
System 7.5 to Mac OS 9.2 (Open Transport recommended), macOS X, or iOS (for mobile
devices). A supported Ethernet or wireless LAN connection must be available.
Linux/Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or
wireless LAN connection must be available.
About this manual
This manual covers the Touchstone TG3442S Telephony Gateway.

Chapter 3: Get started
Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 12
What about security?
Having a high-speed, always-on connection to the Internet requires a certain amount of
responsibility to other Internet users—including the need to maintain a reasonably secure
system. While no system is 100% secure, you can use the following tips to enhance your
system’s security:
Keep the operating system of your computer updated with the latest security patches.
Run the system update utility at least weekly.
Keep your email program updated with the latest security patches. In addition, avoid
opening email containing attachments, or opening files sent through chat rooms,
whenever possible.
Install a virus checker and keep it updated.
Avoid providing web or file-sharing services over your Telephony Gateway. Besides
certain vulnerability problems, most service providers prohibit running servers on
consumer-level accounts and may suspend your account for violating your terms of
service.
Use the service provider’s mail servers for sending email.
Avoid using proxy software unless you are certain that it is not open for abuse by other
Internet users (some are shipped open by default). Criminals can take advantage of open
proxies to hide their identity when breaking into other computers or sending spam. If
you have an open proxy, your service provider may suspend your account to protect the
rest of the network.
The TG3442S ships with wireless LAN security set by default (for the same reasons that
you should run only secured proxies). See the security label on your product for the
factory security settings. If you need to modify the default wireless security settings, see
Configuring Your Wireless Connection.
Ethernet or wireless?
There are two ways to connect your computer (or other equipment) to the Telephony
Gateway. The following will help you decide which is best for you:
Ethernet
Ethernet is a standard method of connecting two or more computers into a Local Area
Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet
hardware.
Note: To connect more than four computers to the TG3442S through the Ethernet ports, you
need an Ethernet hub (available at computer retailers).
The Telephony Gateway package comes with one 4-foot (1.2m) Ethernet cable (the
connectors look like wide telephone connectors); you can purchase more cables if necessary
at a computer retailer. If you are connecting the Telephony Gateway directly to a computer,

Chapter 3: Get started
Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 13
or to an Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e) straight-through
cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable.
Wireless
Wireless access lets you connect additional (wireless-capable) devices to Telephony
Gateway. The 802.11 wireless LAN standard allows one or more computers to access the
TG3442S using a wireless (radio) signal. These connections are in addition to the connections
supported via Ethernet. Please note the device SSID and Wi-Fi security key can be found on
the label which is located underneath the TG3442S device.
Note: You can use the wireless connection if your computer has a built-in or aftermarket
plug-in wireless adapter. To learn more about which wireless hardware works best with your
computer, see your computer dealer.
Both
If you have two or more computers, you can use Ethernet for up to four devices and wireless
for the others. To connect five or more computers to the Ethernet ports, you will need an
Ethernet hub (available at computer retailers.)
Connect Your WPS-Enabled Wireless Device
You can use the Wi-Fi Protected Setup (WPS) button on the Telephony Gateway to connect
your WPS-enabled wireless devices to your wireless network. WPS automatically assigns a
random wireless network name (SSID) and Wi-Fi Security Key (password) to the TG3442S and
other WPS-enabled wireless devices to connect to your wireless network. See for more
information on setting up WPS on your wireless network.
Note: To use the WPS Pairing button option, your computer hardware must support WPS and
also have WPA security compatibility.
1. Power ON the Telephony Gateway and your other WPS-enabled wireless devices that
you want to connect to your wireless network.
2. Press and hold the WPS button located on the top of the TG3442S for five to 10 seconds
and then release (see Product Overview for the Telephony Gateway front view).

Chapter 3: Get started
Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 14
3. If applicable, press the WPS button on your WPS-enabled computer or other WPS-
enabled wireless device.
Repeat step 3 for each additional WPS-enabled wireless device that you want to connect to
your wireless network.

Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 15
Chapter 4
Install, connect and configure your
Telephony Gateway
CAUTION
Risk of equipment damage
Only qualified installation technicians should connect the Telephony Gateway to house
wiring. Incumbent telephone service must be physically disconnected at the outside
interface box before making any connections.

Chapter 4: Install, connect and configure your Telephony Gateway
Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 16
Front panel
The front of the TG3442S has the following indicators.
1. Phone: indicates the status of the telephone line.
2. Internet: indicates internet data transmission status.
3. WPS button/LED: begins associating the Telephony Gateway with a wireless device. The
LED indicates that Wireless Protected Setup (WPS) is active.
4. WiFi button/LED: switches the wireless LAN on or off. The LED indicates the status of the
wireless LAN.
5. Power: indicates whether power is available to the Telephony Gateway.
Important: When the LEDs sequence one by one to ON and OFF, the Telephony Gateway is
performing a software update. Do not remove the mains power during this time.

Chapter 4: Install, connect and configure your Telephony Gateway
Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 17
Note: During normal operation, only the Phone, Internet, Power, and Wi-Fi lights will be lit.
Rear panel
The rear of the Telephony Gateway has the following connectors and controls.
1. Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a
pointed non-metallic object to press this button.
2. Tel (1 - 2): connectors for phone lines.
3. USB: USB host connector - future support for external USB devices
4. Ethernet (1 - 4): connectors for use with a computer LAN port.
5. Cable: connector for the coaxial cable.

Chapter 4: Install, connect and configure your Telephony Gateway
Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 18
6. Power: connector for the power cord.
Access the configuration interface
Before you begin, you should set up the TG3442S as described in Install and connect your
Telephony Gateway.
1. If security has been properly set up on your computer to access the wireless LAN on the
TG3442S, use the connection utility for your operating system to connect to the wireless
LAN using its network name (SSID).
2. If you cannot access the wireless LAN, you must first establish a wired Ethernet
connection between your computer and the TG3442S.
3. Open a web browser and navigate to http://192.168.0.1/ to access the wireless router
setup.
The Login screen appears.
Note: The configuration interface enters a username automatically. You will be able to
choose a password the first time that you access the configuration interface.
4. Follow the instructions on the screen to enter a password
The System Basic Setup screen appears.
Note: Most configuration parameters that you may want to set can be accessed on
the System Basic Setup screen, including the security mode and setting a system password.

Chapter 4: Install, connect and configure your Telephony Gateway
Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 19
Web UI Login
ARRIS TG3442S uses a wizard to help end-users configure the device UI password and Wi-Fi
Network (such as SSID, Security, etc). The below steps and UI pictures can help guide end-
users to how setup the Wi-Fi Network.
This wizard provides recommendations towards the end-user on how to configure the New
Password.

Chapter 4: Install, connect and configure your Telephony Gateway
Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved. 20
To proceeded, the end-user shall enter the code and press “Next Step”. Please note the code
as shown below is illustrative. Please enter the code as shown on the wizard of your own
TG3442S device.