Arris SURFboard SB6121 User manual

SURFboard®SB6121
DOCSIS®3.0 Cable Modem
Quick Start Guide
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support:
1-877-466-8646
Please visit www.arrisi.com/consumer for FAQs and additional product documentation.
IMPORTANT
1. Power ON your computer and log in. The RECEIVE, SEND, and
ONLINE LEDs on your modem should rst FLASH (blink) and then light
up SOLID. See next page for more LED information.
Note: If all three LEDs did not light up SOLID, contact your service
provider.
2. Open a web browser of your choice, such as Internet Explorer, Firefox, or
Google Chrome, or Safari.
3. Type a valid URL (for example, www.arrisi.com/consumer) in the
address bar and then click or press Enter. The website should open.
- If it opened, your modem was set up properly.
- If it did not open, please contact your current service provider to set up
your Internet service or activate your modem.
You must have a live broadband cable service already installed in your home
before installing the SB6121 Cable Modem. If you do not, please contact your
service provider for assistance.
You may be asked to provide the MAC address and Serial number listed on
the modem label on the bottom of your SB6121 (see back page for details).
Before starting, make sure your cable service is up and running, and that
the coaxial cable is already connected to your home’s cable outlet. If not,
contact your service provider.
1. Connect the other end of the coaxial cable (connected to the cable wall
outlet) to the Cable connector on the rear of your SB6121.
Use your hand to tighten each connector.
2. Connect the Ethernet cable to the Ethernet port on your computer (or
other device) and to the Ethernet port on the rear of your SB6121.
3. Connect the power cord to the Power port on the rear of your SB6121
and then plug it into an electrical wall outlet. This automatically powers
ON your SB6121.
Installing the Modem
(see Connection diagram)
Included in the Box
• SB6121 Cable Modem
• Power Supply
• Ethernet Cable
• Software License & Warranty Card
• Quick Start Guide
Testing the Modem Connection

© 2014 ARRIS Enterprises, Inc. All rights reserved.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in
this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used by ARRIS under License. All other
product or service names are the property of their respective owners. No part of the contents of this document may be reproduced or transmitted in any form or by any
means without the written permission of the publisher.
594330-001-b 9/2014
SURFboard®SB6121
DOCSIS®3.0 Cable Modem
ICON LED STATUS
Green (ON): Indicates power to the modem is properly connected
Green (ON): Indicates a downstream (receive data) channel
connection
Blue* (ON): Indicates a bonded downstream (receive data) channel
connection
Green (ON): Indicates an upstream (send data) channel connection
Blue* (ON): Indicates a bonded upstream (send data) channel
connection
Green (ON): Indicates Internet connectivity
Amber (ON): Indicates a device, computer, or router is connected
to the Ethernet port and is operating in Ethernet (10Base-T) or Fast
Ethernet (100Base-T) mode
Blue* (ON): Indicates a device, computer, or router is connected to
the Ethernet port and is operating in high-speed Gigabit Ethernet
(1000Base-T) mode
*High-speed data service may not be available in your location. Check with your
service provider for more information.
Modem Label
Place
Label
Here
During normal operation, the
POWER, RECEIVE, SEND, and
ONLINE LEDs should always be
lit SOLID. The LINK LED should
FLASH during data transfer.
Note: During startup, all LEDs will
rst FLASH and then light up
SOLID in sequence. If an LED
lights up SOLID and the next LED
does not FLASH, please contact
your service provider for assistance.
Please note: The modem label
is located on the bottom of
your SB6121 cable modem. It
contains specic ID information
for your modem.
To receive cable service, your
service provider may request
the Media Access Control
(MAC) address (see HFC MAC
ID) and Serial number (see
S/N) listed on the modem label.
Front Panel LEDs