Arris SURFboard SBG6950AC2 User manual

Wi-Fi Cable Modem
SBG6950AC2
SBG7400AC2
SBG7600AC2
QUICK START GUIDE

2
What’s in the Box
Wi-Fi Cable Modem
SBG6950AC2
SBG7400AC2
SBG7600AC2
Power Adapter
Ethernet Cable
Soware License
& Warranty Card
Support
Information
Card
Quick Start Guide
SBG6950AC2
SBG7400AC2
SBG7600AC2

3
Introduction
Status Indicators
Let’s Get Started
Set Up Your Wi-Fi Network Connection
3.1 Download ARRIS SURFboard® Manager
3.2 Connect Using Your Mobile Device
Download McAfee™ Secure Home Internet
Web Manager
4
7
14
22
25
1
3
2
4
5

4
1
Status Indicators

5
5 GHz wireless connection is
made between the Wi-Fi cable
modem and your Wi-Fi device
2.4 GHz wireless connection is
made between the Wi-Fi cable
modem and your Wi-Fi device
Wi-Fi cable modem is
connected to the network
Upstream (Send) and
Downstream (Receive) status
Power is properly connected
to the Wi-Fi cable modem
On
On
On
Flash
Flash
Note: Detailed LED status information is available online in the
SURFboard SBG6950AC2, SBG7400AC2, & SBG7600AC2 User
Guide at the ARRIS Support website, www.arris.com/selelp.
Front Panel LEDs
Power
Send
Receive
Online
2.4 GHz
Wireless
5 GHz
Wireless

6
This SURFboard device is a combination DOCSIS 3.0
cable modem and four-port Ethernet router withWi-Fi.
It uses DOCSIS 3.0 technology to provide ultra
high-speed Internet access on yourWi-Fi home or small
business network.
Using the connection capabilities of the Wi-Fi cable
modem, you can connect your computer and other
network-enabled devices via the four Ethernet ports or
the 2.4 GHz and 5 GHz Wi-Fi connections.TheWi-Fi
cable modem connects to the existing coaxial cable
connection in your home.
Note: For Internet connections, you need a cable
service connection with a cable Internet Service
Provider. The SBG6950AC2, SBG7400AC2, and
SBG7600AC2 will not work with DSL or satellite
Internet service.

7
Let’s Get Started
2

8
Connect the coaxial cable (not included) from the
cable wall outlet or RF splier to the Cable connector
on the rear of your Wi-Fi cable modem.
A
Tighten the
connector by hand.

9
Connect the Ethernet cable to any Ethernet port on
the rear of your Wi-Fi cable modem and the Ethernet
port on your PC or laptop.
B

10
Connect the power adapter to the Power port on the
rear of your Wi-Fi cable modem, then plug it into an
electrical wall outlet that is not controlled by a wall
switch.
C
Your Wi-Fi cable modem
will automatically power
ON when the power
adapter is connected.

11
Check the front panel LEDs on your Wi-Fi cable
modem. Aer a brief pause, the first three LEDs
should light up SOLID blue.
D
The 2.4 GHz and 5 GHz Wireless
LEDs will light up SOLID when Wi-Fi
connectivity is available and ready.
Power
Send/Receive
Online
2.4 GHz Wireless
5 GHz Wireless

12
Make sure you have the Wi-Fi cable modem model
name (SBG6950AC2,SBG7400AC2, or
SBG7600AC2), HFC MAC ID, and Serial Number
(S/N) listed on the modem label located on the
boom of your Wi-Fi cable modem or aached in the
Wi-Fi Cable Modem Label section at the end of this
document.
Note: For Comcast subscribers, please visit
xfinity.com/activate before calling Comcast or
ARRIS. If there is an issue with the activation, please
call Comcast: 1-800-Xfinity (1-800-934-6489).
Make sure you have your Comcast XFINITY account
number, account phone number, and login information
(your email address or user name and password).

13
E
Verify Wi-Fi cable modem connectivity by accessing
the Internet on your connected PC or laptop.
Visit any public webpage such as www.suroard.com.
If the website fails to open, please contact your service
provider to set up your Internet service or activate your
Wi-Fi cable modem.

14
Set Up Your Wi-Fi
Network Connection
3
Choose one of the following options:
3.1 Download ARRIS SURFboard®Manager
3.2 Connect using your mobile device

15
3.1
Download the iOS or Android version of the ARRIS
SURFboard Manager Mobile App for your iOS or
Android mobile device to set up yourWi-Fi home or
small business network connection.
Download ARRIS SURFboard® Manager Mobile App

16
A
Use the ARRIS SURFboard Manager mobile app (see
page 17) or the Web Manager for your SBG6950AC2,
SBG7400AC2, or SBG7600AC2 (see page 26) to
set the same network name and password, if you
are replacing the router or Wi-Fi cable modem in an
existing Wi-Fi network.This will ensure that your
Wi-Fi devices will automatically connect to your new
SBG6950AC2, SBG7400AC2, or SBG7600AC2
Wi-Fi network.

17
B
Download the ARRIS SURFboard Manager mobile
app from the Apple App Store or Google Play Store.
Scan the QR code to download the mobile app on your
iOS or Android mobile device:
Open the ARRIS SURFboard Manager mobile app and
follow the prompts to configure your SBG6950AC2,
SBG7400AC2, or SBG7600AC2.

18
3.2
Connect using your mobile device
Some of the selections used in this procedure may
vary slightly depending on your mobile device and
operating system. Please make sure to select the
most applicable selections on your mobile device.
!

19
A
Access the Seings screen on your mobile device and
then select: Wi-Fi, Wireless, or Connections.
Check thatWi-FiorWirelessis set to ON.
For iOS devices, you may have to enter a password
and then selectJOIN.

20
B
Select the SBG6950AC2, SBG7400AC2, or
SBG7600AC2 Wi-Fi network from the list of
available Wi-Fi networks.