Arris Touchstone TM604 User manual

Touchstone®TM604 Telephony Modem
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM604 Telephony Modem brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone serv-
ice. Some models even provide a Lithium-Ion battery backup to provide continued
telephone service during power outages.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). In addition, the
Touchstone Telephony Modem provides up to four separate lines of telephone
service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Replacement
Installing and Connecting Your Telephony Modem
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary

Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by
the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.
Copyright © 2005–2010 ARRIS. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be
accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document.
The information in this document is proprietary to ARRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other trademarks and registered trademarks are the property of their respective hold-
ers.
Protected under one or more of the following U.S. patents: 7,031,435; 7,100,011. Other patents pending.
ARSVD01097
Release 6 Standard 1.3 February 2010
Touchstone TM604 Telephony Modem User’s Guide 2
Touchstone® TM604 Telephony Modem User’s Guide
Export Regulations
Safety Requirements
FCC Part 15
European Compliance
Getting Started
About Your New Telephony Modem
What’s in the Box?
What’s on the CD?
Items You Need
Getting Service
System Requirements
Windows
MacOS
Linux/other Unix
About this Manual
About the Ethernet Connection
What About Security?
Battery Installation and Replacement
Extended Backup Battery Installation
Maximum Backup Battery Installation
Extended Backup Battery Removal
Maximum Backup Battery Removal
Installing and Connecting Your Telephony Modem
Front Panel
Rear Panel
Mounting the Telephony Modem
Tools and Materials
Location
Instructions
Wall-mounting instructions
Desktop mounting instructions
Connecting the Telephony Modem
Configuring Your Ethernet Connection
Requirements
ow to use this chapter
TCP/IP Configuration for Windows 98SE
TCP/IP Configuration for Windows 2000
TCP/IP Configuration for Windows ME
TCP/IP Configuration for Windows XP
TCP/IP Configuration for Windows Vista
TCP/IP Configuration for Windows 7
TCP/IP Configuration for MacOS X
Using the Telephony Modem
Setting up Your Computer to Use the Telephony Modem
Indicator Lights for the TM604G Models
Battery Mismatch
Wiring Problems
Indicator Lights: Normal Operation
Indicator Lights: Startup Sequence
Cable Modem Start Up Sequence
Using the Reset Button
Booting from Battery
Troubleshooting
Glossary

Safety Requirements
ARRIS Telephony Modems comply with the applicable requirements for perform-
ance, construction, labeling, and information when used as outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer
service to qualified personnel only!
CAUTION
Potential equipment damage
Potential loss of service
Connecting the Telephony Modem to existing telephone wiring should
only be performed by a professional installer. Physical connections to
the previous telephone provider must be removed and the wiring must
be checked; there must not be any voltages. Cancellation of telephone
service is not adequate. Failure to do so may result in loss of service
and/or permanent damage to the Telephony Modem.
CAUTION
Risk of explosion
Replacing the battery with an incorrect type can cause product failure
and a risk of battery explosion. Dispose of used batteries according to
the instructions.
• The Telephony Modem is designed to be connected directly to a telephone.
• Connecting the Telephony Modem to the home’s existing telephone wiring
should only be performed by a professional installer.
• Do not use product near water (i.e. wet basement, bathtub, sink or near a
swimming pool, etc.), to avoid risk of electrocution.
• Do not use spray cleaners or aerosols on the Telephony Modem.
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
3

• Avoid using and/or connecting the equipment during an electrical storm, to
avoid risk of electrocution.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition
source (i.e. heat registers, space heaters, fireplaces, etc.).
• Use only the power supply and power cord included with the equipment.
• Equipment should be installed near the power outlet and should be easily
accessible.
• The shield of the coaxial cable must be connected to earth (grounded) at the
entrance to the building in accordance with applicable national electrical in-
stallation codes. In the U.S., this is required by NFPA 70 (National Electrical
Code) Article 820. In the European Union and in certain other countries,
CATV installation equipotential bonding requirements are specified in IEC
60728-11, Cable networks for television signals, sound signals and interac-
tive services, Part 11: Safety. This equipment is intended to be installed in
accordance with the requirements of IEC 60728-11 for safe operation.
If the equipment is to be installed in an area serviced by an IT power line
network, as is found in many areas of Norway, special attention should be
given that the installation is in accordance with IEC 60728-11, in particular
Annex B and Figure B.4.
• In areas of high surge events or poor grounding situations and areas prone
to lightning strikes, additional surge protection may be required (i.e.
PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and
Phone lines.
• When the Telephony Modem is connected to a local computer, the computer
must be properly grounded to the building/residence AC ground network. All
plug-in cards within the computer must be properly installed and grounded
to the computer frame per the manufacturer’s specifications.
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
4

FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection
against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in ac-
cordance with the instructions, may cause harmful interference to radio communi-
cations. owever, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the fol-
lowing measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party re-
sponsible for compliance could void the user’s authority to operate the equipment.
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
5

European Compliance
This product complies with the provisions of the Electromagnetic Compatibility
(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-
age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,
this product bears the CE marking in accordance with the above applicable Direc-
tive(s).
A copy of the Declaration of Conformity may be obtained from: ARRIS Interna-
tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this product or battery
is governed by Directive 2002/96/EC of the European Parliament
and of the Council on waste electrical and electronic equipment
(WEEE). WEEE could potentially prove harmful to the environ-
ment; as such, upon disposal of the Telephony Modem the
Directive requires that this product must not be disposed as
unsorted municipal waste, but rather collected separately and
disposed of in accordance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European Par-
liament and of the Council of 27 January 2003 on the restriction of the
use of certain hazardous substances (Ro S) in electrical and elec-
tronic equipment.
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
6

Getting Started
About Your New Telephony Modem
The Touchstone TM604 Telephony Modem is DOCSIS® compliant with the follow-
ing features:
• Speed: much faster than dialup or ISDN service
• Convenience: supports Ethernet connections
• Flexibility: provides up to four independent lines of telephone service as well
as high speed data
• Compatibility: supports tiered data services (if offered by your cable
company)
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
• Telephony Modem
• Power Cord
• Quick Installation Guide
• Ethernet Cable
• Mini CD-ROM (80mm disc)
Note: An adapter is required for slot-loading drives. Adapter is not included.
• End User License Agreement
What’s on the CD?
The CD provides the following items:
• Quick Install Guide
• User’s Guide
• Wall-Mount Template and Instructions
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
7

Items You Need
If you are installing the Telephony Modem yourself, make sure you have the fol-
lowing items on hand before continuing:
•Telephony modem package: see What’s in the Box? for a list of items in
the package.
•Coaxial cable (coax): as shown in the image to the left, this is a thin cable
with a connector on each end. It is the same kind of wire used to connect to
your television for cable TV. You can buy coax from any electronics retailer
and many discount stores; make sure it has connectors on both ends. There
are two types of connectors, slip-on and screw-on; the screw-on connectors
are best for use with your Telephony Modem. The coax should be long
enough to reach from your Telephony Modem to the nearest cable outlet.
•Phone Cable: as shown in the image to the left, this is a standard phone
cable with standard phone connectors (RJ11 type) on both ends. You can
buy phone cables from any electronics retailer and many discount stores.
•Splitter (optional): provides an extra cable connection by splitting a sin-
gle outlet into two. You may need a splitter if you have a TV already con-
nected to the cable outlet that you want to use. You can buy a splitter from
any electronics retailer and most discount stores; you may also need a short
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Telephony Modem and TV to the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
•Wall-mount hardware (optional): if you want to wall-mount your Tele-
phony Modem, you need to obtain two drywall anchors or wood screws. See
the Wall-Mount Template and Instructions for more details.
•Information packet: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this in-
formation carefully and contact your cable company if you have any ques-
tions.
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
8
Coax Cable
Phone Cable

Getting Service
Before trying to use your new Telephony Modem, contact your local cable company
to establish an Internet account and telephone service. When you call, have the
following information ready:
• the Telephony Modem serial number and MAC addresses of the unit (printed
on a sticker on the bottom of the Telephony Modem)
• the model number of the Telephony Modem
Save this information for future use. In addition, you should ask your cable com-
pany the following questions:
• Do you have any special system requirements or files that I need to down-
load after I am connected?
• When can I start using my Telephony Modem?
• Do I need a user ID or password to access the Internet or my e-mail?
• Will my phone number(s) change?
• What new calling features will I have and how do I use them?
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
9

System Requirements
The Touchstone Telephony Modem operates with most computers. The following
describes requirements for each operating system; see the documentation for your
system for details on enabling and configuring networking.
To use the Telephony Modem, you need DOCSIS high-speed Internet service from
your cable company.
Windows
Windows 98, Windows 98 SE (Second Edition), Windows ME, Windows 2000, Win-
dows XP, Windows Vista, or Windows 7
MacOS
System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X
inux/other Unix
ardware drivers, TCP/IP, and D CP must be enabled in the kernel
About this Manual
This manual covers all of the different TM604 models. Your model may not have all
of the capabilities outlined in this manual. To determine which model you have pur-
chased, refer to the image at the left. The model number is on the label affixed to
the Telephony Modem.
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
10
Model Number

About the Ethernet Connection
Ethernet is a standard method of connecting two or more devices into a Local Area
Network (LAN).
Note: To connect two or more computers to the Ethernet port, you will need a
hub or broadband router (available at computer retailers).
The Telephony Modem package comes with a 6-foot (1.9m) Ethernet cable (the
connectors look like wide telephone connectors); you can purchase more cables if
necessary at a computer retailer. If you are connecting the Telephony Modem
directly to a computer, or to an Ethernet hub or broadband router with a cross-over
switch, use the included cable or ask for Category 5 (CAT5) straight-through cable.
If you are connecting the Telephony Modem to an Ethernet hub or broadband router
without a crossover switch, ask for a Category 5 crossover cable.
What About Security?
aving a high-speed, always-on connection to the Internet requires a certain
amount of responsibility to other Internet users—including the need to maintain a
reasonably secure system. While no system is 100% secure, you can use the fol-
lowing tips to enhance your system’s security:
• Keep your operating system updated with the latest security patches. Run
the system update utility at least weekly.
• Keep your email program updated with the latest security patches. In addi-
tion, avoid opening email containing attachments, or opening files sent
through chat rooms, whenever possible.
• Install a virus checker and keep it updated.
• Avoid providing web or file-sharing services over your Telephony Modem.
Besides certain vulnerability problems, most cable companies prohibit run-
ning servers on consumer-level accounts and may suspend your account for
violating your terms of service.
• Use the cable company’s mail servers for sending email.
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
11
Ethernet Cable

• Avoid using proxy software unless you are certain that it is not open for
abuse by other Internet users (some are shipped open by default). Crimi-
nals can take advantage of open proxies to hide their identity when break-
ing into other computers or sending spam. If you have an open proxy, your
cable company may suspend your account to protect the rest of the net-
work.
• If you connect your Telephony Modem to a wireless LAN, make sure you
enable security and encryption on the wireless hub (for the same reasons
that you should run only secured proxies). Consult the documentation and
technical support of the wireless equipment provider for help.
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
12

Battery Installation and Replacement
Many Telephony Modem models support an optional Lithium-Ion backup battery.
The TM604G supports the following battery models:
•Extended backup battery — provides up to 12 hours of backup time, de-
pending on model and usage. It has a strap between the battery guides.
•Maximum backup battery — provides up to 24 hours of backup time, de-
pending on model and usage. It replaces the battery door, and increases the
height of the Telephony Modem by about 5/8 inch (16 mm).
Your cable company may include a backup battery with your Telephony Modem.
You can order any of the batteries shown here at http://yourbroadbandstore.com/
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
13

Extended Backup Battery Installation
1Pull back the battery door latch and remove the battery door. Set the door
aside.
2Stand the Telephony Modem on its top, so the battery bay faces up.
3Align the guides on the battery with the slots on the Telephony Modem as
shown below, and slide the battery into the bay.
Note: Batteries will not insert completely into the Telephony Modem if not
oriented correctly. The battery should slide into the bay without significant
force. Line up the slots in the battery bay with the guides on the battery
and apply even pressure on both ends of the battery.
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
14
WRONG WRONG RIGHT

4Replace the battery door: insert the hinge tabs in the receiver slots, and
close the door until the latch snaps into place.
Maximum Backup Battery Installation
1Pull back the battery door latch and remove the battery door. The Maximum
Backup battery replaces the door; store the door in a safe place.
2Place the battery on a firm horizontal surface.
Receiver
Slots
Hinge Tabs
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
15

3Position the Telephony Modem over the battery, aligning the slots on the
battery bay with the tabs on the battery. Push straight down on the Tele-
phony Modem until the battery latch clicks into place.
Note: You may need to push down gently on the front of the Telephony
Modem to latch the battery into place.
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
16

Extended Backup Battery Removal
1Pull back the battery door latch and remove the battery door. Set the door
aside.
2Pull the strap until the battery disconnects and slides out of the bay.
Battery
Pull Strap
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
17

Maximum Backup Battery Removal
1Grasp the battery and pull back on the latch at the front of the battery.
2Gently rock the battery out of the bay.
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
18
atch

Installing and Connecting Your
Telephony Modem
Before you start, make sure that:
• You have contacted your cable company and verified that they provide data
and telephone service using standard DOCSIS technology.
• You have all the Items You Need.
• Cable, phone, and power outlets are available near the computer. If a cable
outlet is not conveniently located, your cable company can install a new one.
If you have ordered service, your cable company should configure the Telephony
Modem automatically. You need only follow the instructions in this section to install
and connect the Telephony Modem.
CAUTION
Risk of equipment damage
Only qualified installation technicians should connect the Telephony
Modem to house wiring. Incumbent telephone service must be hysi-
cally disconnected at the outside interface box before making any con-
nections.
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
19

Front Panel
The front of the Telephony Modem provides the following indicators.
The front of the Telephony Modem has the following indicators:
A Battery: indicates status of the battery in the Telephony Modem
B Telephone 1-4: indicates the status of each telephone line
C ink: indicates Ethernet connectivity between the Telephony Modem and
computer
D Online: indicates internet data transmission status
E US: indicates upstream connectivity
F DS: indicates downstream connectivity
G Power: indicates whether AC power is available to the unit
Rear Panel
The rear of the Telephony Modem has the following connectors and controls:
ATel 1-4 (grey): connectors for the phone lines. Lines 1 and 3 are marked
“Line 1/2” and “Line 3/4,” which means they accommodate both lines of a
2-line phone.
BEthernet connector (yellow): for use with a computer or home network LAN
connection.
CReset button: resets the Telephony Modem as if you power cycled the unit.
Use a pointed non-metallic object to press this button.
DCable: connector for the coax cable.
EPower: connector for the power cord.
Touchstone TM604 Telephony Modem User’s Guide
Safety Getting
Started
Battery
Installation Installation Ethernet Configuration Usage Troubleshooting Glossary
20
A
B
C
D
E
F
G
A
B C
D E