Arris SURFboard SBG7580-AC QSG User manual

QUICK START GUIDE
Wi-Fi Cable Modem
SBG7580-AC

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What’s in the Box
SBG7580-AC
Quick Start Guide
SBG7580-AC
Wi-Fi Cable Modem
Support
Information
Card
Soware License
& Warranty Card
Ethernet Cable
Power Cord
Introduction
Status Indicators
Let’s Get Started
Set Up Your Wi-Fi Network Connection
3.1 Download ARRIS SURFboard® Manager
3.2 Connect Using Your Mobile Device
Download McAfee™ Secure Home Internet
Web Manager
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7
14
22
25
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3
2
4
5

4
1
Status Indicators

5
Front Panel LEDs
5 GHz wireless connection is
made between the Wi-Fi cable
modem and your Wi-Fi device
2.4 GHz wireless connection is
made between the Wi-Fi cable
modem and your Wi-Fi device
Upstream (Send) and
Downstream (Receive) status
Power is properly connected
to the Wi-Fi cable modem
On
On
Flash
Flash
Wi-Fi cable modem is
connected to the network
On
Power
Send
Receive
Online
2.4 GHz
Wireless
5 GHz
Wireless
Note: Detailed LED status information is available online
in the SURFboard SBG7580-AC User Guide at the ARRIS
Support website, www.arris.com/selelp.

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The SBG7580-AC is a combination DOCSIS 3.0 cable
modem and four-port Ethernet router withWi-Fi. It uses
DOCSIS 3.0 technology to provide ultra high-speed
Internet access on yourWi-Fi home or small business
network.
Using the connection capabilities of the SBG7580-AC,
you can connect your computer and other
network-enabled devices via the four Ethernet ports
or the 2.4 GHz and 5 GHz Wi-Fi connections.The
SBG7580-AC connects to the existing coaxial cable
connection in your home.
Note: For Internet connections, you need a cable
service connection with a cable Internet Service
Provider. The SBG7580-AC will not work with DSL or
satellite Internet service.
Let’s Get Started
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Connect the coaxial cable (not included) from the
cable wall outlet or RF splier to the Cable connector
on the rear of your SBG7580-AC.
A
Tighten the
connector by hand.
Connect the Ethernet cable to any Ethernet port on
the rear of your SBG7580-AC and the Ethernet port
on your PC or laptop.
B

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Connect the power cord to the Power port on the
rear of your SBG7580-AC and then plug it into an
electrical wall outlet that is not controlled by a wall
switch.
C
Your SBG7580-AC
will automatically
power ON when
the power cord is
connected.
Check the front panel LEDs on your SBG7580-AC.
Aer a brief pause, the first three LEDs should light
up SOLID blue:
D
The 2.4 GHz and 5 GHz Wireless
LEDs will light up SOLID when
Wi-Fi connectivity is available
and ready.
Power
Send/Receive
Online
2.4 GHz Wireless
5 GHz Wireless

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E
Verify SBG7580-AC connectivity by accessing the
Internet on your connected PC or laptop.
Visit any public webpage such as www.suroard.
com.
If the website fails to open, please contact your
service provider to set up your Internet service or
activate your SBG7580-AC.
Make sure you have the Wi-Fi cable modem model
name (SBG7580-AC), HFC MAC ID, and Serial
Number (S/N) listed on the Wi-Fi cable modem label
located on the boom of your SBG7580-AC or
aached in the Wi-Fi Cable Modem Label section at
the end of this document.
Note: For Comcast subscribers, please visit
xfinity.com/activate before calling Comcast or
ARRIS. If there is an issue with the activation, please
call Comcast: 1-800-Xfinity (1-800-934-6489).
Make sure you have your Comcast XFINITY account
number, account phone number, and login information
(your email address or user name and password).

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Set Up Your Wi-Fi
Network Connection
33.1
Download the iOS or Android version of the ARRIS
SURFboard® Manager mobile app for your iOS or
Android mobile device to set up yourWi-Fi home or
small business network connection.
Choose one of the following options:
3.1 Download ARRIS SURFboard®Manager
3.2 Connect using your mobile device
Download ARRIS SURFboard®Manager Mobile App

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B
Download the ARRIS SURFboard® Manager mobile
app from the Apple App Store or Google Play Store.
Click or scan the QR code to download the mobile app
on your iOS or Android mobile device:
A
Use the ARRIS SURFboard Manager mobile app (see
page 17) or the SBG7580-ACWeb Manager (see
page 26) to set the same network name and password,
if you are replacing the router or Wi-Fi cable modem
in an existing Wi-Fi network.This will ensure that your
Wi-Fi devices will automatically connect to your new
SBG7580-AC Wi-Fi network.
Open the ARRIS SURFboard Manager mobile app and
follow the prompts to configure your SBG7580-AC
Wi-Fi network.