Arris Touchstone TM402 User manual

1Product Specifications
This chapter details the Touchstone™ Telephony Modem product specifications.
2Installing the Telephony Modem
This chapter explains how to install a new Telephony Modem at a subscriber site.
3Installing the Telephony Modem USB Drivers
Use this procedure to install USB drivers for the ARRIS Touchstone™ Telephony
Modem on a Windows system.
4Using the Telephony Modem
This chapter describes the controls and features available on the Model 4 Touch-
stone Telephony Modems, and covers basic troubleshooting procedures.
5Troubleshooting the Telephony Modem
This chapter identifies problems that might occur following the Telephony Modem
installation. These troubleshooting procedures provide corrective actions that may
be required.
Touchstone™
Telephony Modem Installation Guide
Release 4 Standard 3.0
August 2004
ARSVD00770

ii
Touchstone Telephony ARSVD00770 Standard 2.0 Aug 2004

Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004
iii
Publication history
August 2004
Release 4.0 Standard 3.0 of the document to include information relating to the
new variants as well as the 402G and 402H models.
May 2004
Standard 2.0 version of the document.

iv Publication history
Touchstone ARSVD00770 Release 4 Standard 3.0 Aug 2004

Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004
v
Contents
Base Unit Markings, Symbols, and Labels.............................................................. viii
Regulatory Symbols............................................................................................ viii
Safety requirements ................................................................................................... x
Radio Frequency Emissions and Immunity................................................................ x
FCC Declaration of Conformity: ............................................................................. x
Product Safety........................................................................................................... xi
European Compliance............................................................................................... xi
Product Specifications 1-1
Electrical Specifications.......................................................................................... 1-1
Physical Specifications........................................................................................... 1-1
Data Communications Specifications..................................................................... 1-2
Telephony Specifications........................................................................................ 1-2
Applicable Standards ............................................................................................. 1-2
Installing the Telephony Modem 2-1
Requirements......................................................................................................... 2-1
List of materials.................................................................................................. 2-1
Tools and Materials ............................................................................................ 2-1
Overview............................................................................................................ 2-2
Location ............................................................................................................. 2-3
Procedure 2-1 Installing the Batteries (TM402P and TM402Q models) . . . . . . 2-4
Procedure 2-2 Installing the Battery (TM402G and TM402H models) . . . . . . . 2-6
Procedure 2-3 Mounting the Telephony Modem. . . . . . . . . . . . . . . . . . . . . . . . 2-8
Procedure 2-4 Connecting the Telephony Modem . . . . . . . . . . . . . . . . . . . . . 2-11
Installing the Telephony Modem USB Drivers 3-1
Requirements......................................................................................................... 3-1
Procedure 3-1 Installing USB Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Using the Telephony Modem 4-1
About Backup Batteries.......................................................................................... 4-1
About the Backup Battery (TM402P/TM402Q) .................................................. 4-1
About the Backup Battery (TM402G/TM402H) .................................................. 4-2
Battery Charging................................................................................................ 4-2
Battery Capacity Test ......................................................................................... 4-2
Light Emitting Diode (LED) Display........................................................................ 4-3
LED Indicators: Startup Sequence..................................................................... 4-4

vi Contents
Touchstone ARSVD00770 Release 4 Standard 3.0 Aug 2004
LED Indicators: Normal Operation ..................................................................... 4-5
Using the Standby Feature ................................................................................ 4-6
Resetting the Telephony Modem ....................................................................... 4-7
Procedure 4-1 Replacing a Backup Battery Pack
(TM402P and TM402Q models). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Procedure 4-2 Replacing a Backup Battery Pack
(TM402G and TM402H models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Troubleshooting the Telephony Modem 5-1
Procedure 5-1 Troubleshooting the Power Connection . . . . . . . . . . . . . . . . . . 5-2
Procedure 5-2 Troubleshooting the Ethernet Connection. . . . . . . . . . . . . . . . . 5-3
Procedure 5-3 Troubleshooting USB Connection. . . . . . . . . . . . . . . . . . . . . . . 5-4
Procedure 5-4 Troubleshooting Telephone Connection . . . . . . . . . . . . . . . . . . 5-5

Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004
vii
About this document
This guide describes the installation and testing procedures for the
TouchstoneTelephony Modem models:
• TM402A/CE: North American DOCSIS, 220-240V AC power (no battery
backup)
• TM402A/NA: North American DOCSIS, 100-120V AC power (no battery
backup)
• TM402B/CE: Euro DOCSIS, 220-240V AC power (no battery backup)
• TM402G/CE: North American DOCSIS, 220-240V AC power with Li-Ion
battery backup
• TM402G/NA: North American DOCSIS, 100-120V AC power with
Li-Ion battery backup
• TM402H/CE: Euro DOCSIS, 220-240V AC power with Li-Ion battery
backup
• TM402P/CE: North American DOCSIS, 220-240V AC power, with
extended Li-Ion battery backup
• TM402P/NA: North American DOCSIS®, 100-120V AC power, with
extended Li-Ion battery backup
• TM402Q/CE: Euro DOCSIS, 220-240V AC power, with extended Li-Ion
battery backup

viii About this document
Touchstone ARSVD00770 Release 4 Standard 3.0 Aug 2004
Base Unit Markings, Symbols, and Labels
Regulatory Symbols
Product Model Base Unit Label
TM402A/CE
TM402A/NA
TM402B/CE
TM402G/CE
TM402G/NA
TM402H/CE
Model : TM402G/220
P/N : TM02AD104
DANGER
Mains voltages inside this unit.
No user serviceable parts inside.
Refer service to qualified
personnel only!
Made in "Country", Patents Pending
Copyright 2004 - ARRIS International,Inc
220-240 VAC, 50 Hz, 0.5 A MAX
CM
All Rights Reserved
Model : TM402G/110
P/N : TM02AC104
DANGER
Mains voltages inside this unit.
No user serviceable parts inside.
Refer service to qualified
personnel only!
Made in "Country", Patents Pending
Copyright 2004 - ARRIS International,Inc
FOR HOME OR OFFICE USE
100-120 VAC, 50/60 Hz, 0.5 A MAX
C
CM
All Rights Reserved
Model : TM402H/220
P/N : TM02BD104
DANGER
Mains voltages inside this unit.
No user serviceable parts inside.
Refer service to qualified
personnel only!
Made in "Country", Patents Pending
Copyright 2004 - ARRIS International,Inc
220-240 VAC, 50 Hz, 0.5 A MAX
CM
All Rights Reserved

About this document ix
Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004
Explanation of Functional Indicators
TM402P/CE
TM402P/NA
TM402Q/CE
Symbol Definition
Instructions: The exclamation point within an equilateral
triangle is intended to alert the user to the presence of important
operating and maintenance instructions in the literature
accompanying the appliance.
Alternating Current: A terminal to which or from which an
alternating (sinewave) current or voltage may be applied or
supplied.
Direct Current: A terminal to which or from which a direct
current or voltage may be applied or supplied.

x About this document
Touchstone ARSVD00770 Release 4 Standard 3.0 Aug 2004
Safety requirements
ARRIS Telephony Modems comply with the applicable requirements for
performance, construction, labeling, and information when used as outlined
below:
• Do not use product near water (i.e. wet basement, bathtub, sink or near a
swimming pool, etc.), to avoid risk of electrocution.
• Avoid using and/or connecting the equipment during an electrical storm, to
avoid risk of electrocution.
• Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition
source, to avoid damage or injury from battery explosion (i.e. heat
registers, space heaters, fireplaces, etc.).
• Use only power supply and power cord included with the equipment.
• Equipment should be installed near the power outlet and should be easily
accessible.
Radio Frequency Emissions and Immunity
FCC Declaration of Conformity:
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device may
accept any interference that may cause undesired operations.
This equipment generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION
Make sure that the existing wires providing telephone service are
physically disconnected from the incumbant service provider’s
network interface device. This is a physical break in the
connection, not just a discontinuation of service. Failure to do so
will result in damage to the Telephony Modem.