Arris SURFboard SB8200 User manual

SB8200
DOCSIS©3.1 cable modem
�uick start guide

In the box What you should know
The SURFboard SB8200 is a DOCSIS 3.1 cable modem that
provides secure ultra high-speed Internet access and faster data
transmission speeds over the broadband connection on your
home or small business network.
To get started, you must have a live broadband cable connecon
already set up in your home to install the SB8200. If you do not,
you will have to contact a cable service provider of your choice for
assistance. This quick start guide provides instrucons to install
your SB8200 and to set up your home network connecon.
To view the cable modem and network conguraon sengs, and
also monitor the operaonal status of your SB8200, refer to the
SURFboard SB8200 user guide for more informaon. The user
guide is available online at the ARRIS Support web site:
www.arris.com/selelp. Frequently asked quesons (FAQs) and
addional product documentaon are also available on the ARRIS
Support web site.
IMPORTANT! During the installaon or modem acvaon, you
may need to contact your service provider for assistance. To save
me, make sure you have the Model name (SB8200), MAC (media
access control) address (see HFC MAC ID), and Serial number (see
S/N) listed on the cable modem label located on the boom of
your SB8200 (also available under Cable modem label overleaf).
SB8200
cable modem
Power supply
Soware license
& regulatory card
SB8200 quick
start guide
Support
informaon card

The cable modem label is also located on the boom of your SB8200.
To receive high-speed internet service, your service provider may
request the Media access control (MAC) address (see HFC MAC ID)
and Serial number (see S/N) listed on the cable modem label.
Power Green (ON): indicates AC power to the cable modem is
properly connected
Receive Green (ON): indicates a downstream (receive data)
channel connecon
Blue* (ON): indicates a bonded downstream (receive
data) channel connecon
Send Green (ON): indicates an upstream (send data)
channel connecon
Blue* (ON): indicates a bonded upstream (send data)
channel connecon
Online Green (ON): indicates cable modem is connected to the
network
Front panel LED status
*DOCSIS 3.1 operaon (high-speed internat access) may not be
available in all locaons. Check with your service provider for more
informaon.
Cable modem label

1 Install the cable modem
1. Connect the coaxial cable to a cable wall outlet (if not connected) and to the Cable connector on the
rear of your SB8200. Use your hand to ghten each connector to avoid damaging them.
2. Connect the Ethernet cable to the Ethernet port on your computer and to the Ethernet port on the
rear of your SB8200.
3. Connect the power cord to the Power port on the rear of your SB200 and then plug it into an
electrical wall outlet that is not controlled by a wall switch to power ON your SB8200.
4. Check the front panel LEDs on your SB8200.
During the inial startup, the Power, Receive, Send, and Online LEDs will FLASH. Aerwards, check
that all four LEDs are lit SOLID green or blue. See the Front panel LED status table for more informa-
on. When the Receive and Send LEDs connue to FLASH, this indicates that your SB8200 rmware is
updang. During this me, you may not be able to access the internet. The rmware update may take
10 to 15 minutes to complete.
2 Acvate your internet service cable modem
Aer all four front panel LEDs on your SB8200 are lit SOLID, you will have to contact your service provider
to acvate your internet service.
1. Power ON your computer and log in.
Note: Your service provider may allow for automac acvaon which will automacally launch
a special web site when you open a web browser of your choice on your computer. If you are not
automacally redirected to your service provider’s web site, enter your service provider’s browser URL
eld, for example:
•Comcast/Xnity: www.xnity.com/acvate
•Cox: www.cox.com/acvate
•Spectrum: spectrum.net/selnstall
2. Contact your service provider to acvate your SB8200, if automac acvaon is not available.
For other service providers, please check their web site or call them to acvate your SB8200 if
automac acvaon is not available.
3. Open a web browser on your computer, such as Internet Explorer, Google Chrome, Firefox, or Safari.
4. Type a valid URL (such as www.suroard.com) in the address bar and press Enter to test your
network connecon.
3 Front panel LEDs and rear panel connecons
During normal operaon, the Power, Receive, Send, and Online LEDs on the SB8200 front panel should
always be lit SOLID green or blue. See Front panel LED status table for more informaon.
Note: During startup, all four LEDs will FLASH and then light up SOLID in sequence. If the Power LED
does not light up SOLID, please rst check the power connecon on your SB8200 before contacng ARRIS
Technical Support. If the other LEDs do not light up SOLID green or blue, please call ARRIS Technical Support
at 1-877-466-8646 for assistance.
To view and monitor the conguraon sengs and operaonal status of your SB8200, please refer to the
SURFboard SB8200 cable modem user guide for more informaon at www.arris.com/selelp.
The ARRIS SURFboard website should open.
•If the web page opens, your SB8200 was set up properly.
•If the web page fails to open, rst check each cable connecon on your devices to ensure that they
are securely connected. Then, retype the URL.
If sll unsuccessful, you may have to contact your current service provider to either set up your
internet service or acvate your SB8200.
5. To view and monitor the conguraon sengs and operaonal status of your SB8200, please refer to
the SURFboard SB8200 cable modem user guide for more informaon at www.arris.com/selelp.
4 Start the cable modem web manager
The SB8200 web manager is available to view and monitor the SB8200 operaonal status and network
conguraon sengs. You can also use the web manager to reset or reboot your SB8200. Using your
computer, open the SB8200 web manager:
1. Open any web browser (e.g., Internet Explorer, Google Chrome, etc.) on the computer or laptop
connected to your SB8200 .
2. Type the default LAN IP address, 192.168.100.1, in the Address bar and then press Enter to open the
SB8200 web manager.
The SB8200 Status screen displays.
More detailed SB8200 web manager informaon is available in the SURFboard SB8200 cable modem
user guide at www.arris.com/selelp.

ARSVD01676-e 11/2019
© 2019 ARRIS Enterprises, LLC. All rights reserved.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises LLC.
Other trademarks and trade names may be used in this document to refer to either the enes claiming the
marks or the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.
No part of this publicaon may be reproduced or transmied in any form or by any means without wrien
permission from ARRIS Enterprises, LLC.
ARRIS provides this content without warranty of any kind, implied or expressed, including, but not limited
to, the implied warranes of merchantability and tness for a parcular purpose. ARRIS may make
improvements or changes in the products or services described in this content at any me. The capabilies,
system requirements and/or compability with third-party products described herein are subject to change
without noce.
www.arris.com
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason,
please call ARRIS Technical Support for assistance: 1-877-466-8646.
Please visit www.arris.com/selfhelp for frequently asked
questions (FAQs) and additional product documentation.
For Comcast subscribers only, please visit: xnity.com/acvate
before calling Comcast or ARRIS.