Arris TG3452A User manual

TG3452A/DG3450A
Internet Modem Setup
Quick Start Guide

TG3452A/DG3450A
Internet Modem Setup
Quick Start Guide
1
Plug the Power Supply provided into the back of the modem and into a wall outlet.
The modem must use the power supply that comes with it to work properly. Other power
supplies will not work. Although they may allow the modem to power on, service will be
impaired and optimal performance cannot be guaranteed.
2Connect the Coax Cable from the wall into the back of the modem.
3
Allow the Firmware Update to process. This may take up to 20 minutes and will require the
modem to power off and on multiple times.
You should see this light sequence on the modem: a steady blue light, a slow blinking blue light, a fast blinking blue
light, a steady green light, an alternating blue and green light and finally a steady green light to signify it is complete.
4Plug one end of the Network Cable (Cat5/Ethernet cord) directly into the
modem and the other end into your device.
5For customers who subscribe to phone service, plug the
phone cord directly into the top phone port of the modem.
TG3452A DG3450A
1
4
5
2
Do not expose the device to water or moisture. The device is a high-performance communications device designed for home and office environments. Do not use the
device outdoors. Keep the device in an environment between 0°C - 40°C (32°F -104°F). To avoid overheating, do NOT place any object on top of the device.
NOTE: Once activiated, all lights should appear green on the modem indicating you can
now access the internet. A red or orange light indicates there is a problem connecting to the
internet, so please contact our technical support team 24/7 at 888.659.6009. If you
would like to set up a customized wifi network name and password, please notify one
of our technicians.
Although this modem has a built in router, if you choose to use your own router
please complete the instructions for your router to connect.
6

888.336.4466
rittercommunications.com
Our goal is to provide you with a
wonderful experience!
If you have an issue with your wireless internet,
here are some resources available to you.
1. Download our Ritter Support App in the
App Store or on Google Play.
2. Call 888.659.6009 to speak to a technical
support specialist.
3. Provide over the phone the code the app generates
after a scan to begin a resolution session.
The Ritter Support app allows us to better understand
what the problem may be so we can find a solution.
You can send pictures and data through the app to
provide us with important information such as how
your router is wired, what lights are appearing and
where your router is located.
Plus, you can check out our
Frequently Asked Questions by visiting
rittercommunications.com/faqs.