Arris Touchstone WBM650 User manual

Safety Getting Started Installation Usage Troubleshooting Glossary
Touchstone® WBM650 Wideband Modem
User’s Guide
Get ready to experience the Internet’s express lane! Whether you are checking out
streaming media, downloading new software, or checking your email, the Touch-
stone® WBM650 Wideband Modem brings it all to you faster and more reliably. The
high-speed, always-on connection won’t keep you waiting.
The Touchstone Wideband Modem provides an Ethernet connection for use with ei-
ther a single computer or home/office LAN. Installation can be as simple as making
three connections and restarting your computer. Your cable company will provide
help with any special requirements.
Follow the links below for more information and detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Wideband Modem
Using the Wideband Modem
Troubleshooting
Glossary

Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration au-
thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohib-
ited.
Copyright © 2006 ARRIS International, Inc. Patents pending. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in
this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsi-
bility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS International, Inc. All other trademarks and regis-
tered trademarks are the property of their respective holders.
Release 6 Standard 1.0 June 2006

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Safety Requirements
ARRIS complies with the applicable requirements for performance, construction, la-
beling, and information as outlined below:
•Equipment should be installed near the power outlet and should be easily
accessible.
•The shield of the coaxial cable must be connected to earth (grounded) at
the entrance to the building in accordance with applicable national electrical
installation codes. In the U.S., this is required by Section 820.93 of the Na-
tional Electrical Code, ANSI/NFPA 70. In the European Union and in certain
other countries, CATV installation equipotential bonding requirements are
specified in IEC 60728-11, Cable networks for television signals, sound sig-
nals and interactive services — Part 11: Safety. This equipment is intended
to be installed in accordance with the requirements of IEC 60728-11 for safe
operation.
If the equipment is to be installed in an area serviced by an IT power line
network, as is found in many areas of Norway, special attention should be
given that the installation is in accordance with IEC 60728-11, in particular
Annex B and Figure B.4.
•Install the Wideband Modem in accordance with article 820 of the NEC and
section 54 of the CEC.
•Do not use the Wideband Modem near water (i.e. wet basement, bathtub,
sink or near a swimming pool, etc.). Avoid pouring or spilling liquids on the
Wideband Modem.
• Avoid using and/or connecting the Wideband Modem during an electrical
storm.
•Do not locate the Wideband Modem near a heat source (i.e. heat registers,
space heaters, fireplaces, etc.).
• Use only AC adapter and power cord included with the Wideband Modem.
CAUTION
Risk of damage
To prevent overheating your Wideband Modem, do not block the
ventilation holes on the unit.

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• Install the Wideband Modem near an easily accessible AC socket-outlet.
• Clean the Wideband Modem only with a dry cloth.
Markings, Symbols, and Labels
Regulatory Symbols
DOCSIS®
Modems
Euro-DOCSIS®
Modems
Japan DOCSIS
Modems
Rating 5 VDC, 6 A MAX, Made in China, Patents Pending,
Copyright ARRIS 2006. All rights reserved.
Model : WBM650B
P/N : TC00EAD650
RoHS
2002/95/EC
MAC: 12AB34CD56EF
SN: 123456789
SN: 123456789
MAC: 12AB34CD56EF
SN: 123456789
MAC: 12AB34CD56EF
MAC: 12AB34CD56EF
SN: 123456789
MAC: 12AB34CD56EF
SN: 123456789

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Functional Indicators
Radio Frequency Emissions and Immunity
United States Compliance
This device complies with part 15 of the FCC Rules. Operation is subject to the fol-
lowing two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Product Safety
UL listed per UL60950.
European Compliance
This product complies with the provisions of the Electromagnetic
Compatibility (EMC) Directive (89/336/EEC), the Amending Direc-
tive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the
CE Marking Directive (93/68/EEC). As such, this product bears the
CE marking in accordance with the above applicable Directive(s).
A copy of the Declaration of Conformity may be obtained from: ARRIS Internation-
al, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by the symbol below, disposal of this product or battery is governed
by Directive 2002/96/EC of the European Parliament and of the Council on waste
electrical and electronic equipment (WEEE). WEEE could potentially prove harmful
Symbol Definition
Instructions: The exclamation point within a triangle alerts you to the pres-
ence of important operating and maintenance instructions.
Alternating Current: A terminal to which or from which an alternating (sine
wave) current or voltage may be applied or supplied.
Direct Current: A terminal to which or from which a direct current or voltage
may be applied or supplied.

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to the environment; as such, upon disposal of the product the Directive requires
that this product must not be disposed as unsorted municipal waste, but rather col-
lected separately and disposed of in accordance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European Parliament and
of the Council of 27 January 2003 on the restriction of the use of certain hazardous
substances (RoHS) in electrical and electronic equipment.
Japanese Compliance
VCCI
This equipment complies with the Class B category for information technology
equipment based on the rules of Voluntary Control Council for Interference by In-
formation Technology Equipment. When used in a residential area, radio interfer-
ence may be caused. In this case, the user may be required to take appropriate
corrective actions.

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PSE
This equipment has been tested to comply with the DENAN standards. DENAN stan-
dards are IEC Standards with Japanese national differences and Electromagnetic
Interference. Testing to these standards comprise the CB report/Declaration of
Conformity that is on file with the manufacturer’s representative.
Korean Compliance
Class B Device. This device is registered for EMC requirements for residential use.
This device can be used not only in residential areas but in all other areas.

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Getting Started
About Your New Wideband Modem
The Touchstone WBM650 Wideband Modem has the following features:
•Speed: much faster than dialup or ISDN service, over four times faster than
standard cable modems
• Compatibility: supports tiered data services (if offered by your cable
company)
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
• Wideband Modem
• AC Adapter
• Quick Installation Guide
• End User’s License Agreement
• Ethernet Cable
• CD-ROM
What’s on the CD?
The CD provides the following items:
• User’s Guide
• Adobe Acrobat Reader
• ARRIS Contact Information
• End User License Agreement

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Items You Need
If you are installing the Wideband Modem yourself, make sure you have the follow-
ing items on hand before continuing:
• Wideband Modem package : see What’s in the Box? for a list of items in
the package.
• Coaxial cable (coax) : as shown in the picture to the left, this is a thin ca-
ble with a connector on each end. It is the same kind of wire used to connect
your television for cable TV. You can buy coax from any electronics retailer
and many discount stores; make sure it has connectors on both ends.
(There are two types of connectors, slip-on and screw-on; the screw-on
connectors are best for use with your Wideband Modem.) The coax should
be long enough to reach from your Wideband Modem to the nearest cable
outlet.
• Splitter (optional) : provides an extra cable connection by splitting a single
outlet into two. You may need a splitter if you have a TV already connected
to the cable outlet that you want to use. You can buy a splitter from any
electronics retailer and most discount stores; you may also need a short
piece of coaxial cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Wideband Modem and TV to the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its two
outputs. Using several splitters in a line may slow down or stop Internet
communications, or cause snowy TV pictures.
• Information packet : your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this
information carefully and contact your cable company if you have any ques-
tions.
Coax Cable

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System Requirements
The Touchstone Wideband Modem operates with most computers. The following de-
scribes requirements for each operating system; see the documentation for your
system for details on enabling and configuring networking.
To use the Wideband Modem, you need DOCSIS high-speed Internet service from
your cable company.
Windows
Windows 95, Windows 98, Windows 98 SE (Second Edition), Windows ME, Windows
2000, or Windows XP
MacOS
System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X
Linux/other Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel