Arris SURFboard SBG6900-AC User manual

SURFboard® SBG6900-AC
Wireless Cable Modem Gateway
© 2015 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any
means without written permission from ARRIS Enterprises, Inc.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks
of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this
document to refer to either the entities claiming the marks and the names of their
products. ARRIS disclaims proprietary interest in the marks and names of others.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of
Motorola Trademark Holdings, LLC and are used by ARRIS under license. All other
product or service names are the property of their respective owners. No part of the
contents of this document may be reproduced or transmitted in any form or by any
means without the written permission of the publisher.
ARSVD01607-b 03/2015
If the label is
not attached,
please refer to
the bottom of
your gateway.
4
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS
Technical Support for assistance: 1-877-466-8646
The gateway label is located on the bottom of
your SBG6900-AC.
To receive high-speed Internet service, your
service provider may request the Media
Access Control (MAC) address (see HFC MAC
ID) and serial number (see S/N) listed on the
gateway label (see below).
In the Box
SBG6900-AC
Wireless Cable
Modem Gateway
Power Cord
Ethernet Cable
Software License
& Warranty Card
Quick Start Guide
What You Should Know
The SBG6900-AC is a combination wireless cable modem
and router that uses DOCSIS 3.0 technology to provide
ultra high-speed wired or wireless Internet access from
your computer and other wireless network devices on your
home or small business network. The SBG6900-AC connects
to the existing coaxial cable connection in your home and
does not require any new wiring.
This quick start guide will help you install your SBG6900-AC
and set up a secure wireless network connection on your
home or small business network.
To take advantage of the 802.11ac wireless performance or
beamforming capabilities, your wireless connected devices
must support 802.11ac. For optimal performance with
802.11ac, you should connect any wireless devices using
older networking protocols to the 2.4 GHz wireless network
(not the 802.11ac 5 GHz wireless network).
To customize your wireless network connection and other
advanced gateway settings, see the SURFboard SBG6900-AC
User Guide for more information. It is available online at the
ARRIS Support website: www.arris.com/consumer.
Frequently asked questions (FAQs) and additional product
documentation are also available on the ARRIS
Support website.
Notes
Write your additional wireless network names and
passwords here for future reference:
SSID #1:
Wi-Fi Security Key #1:
SSID #2:
Wi-Fi Security Key #2:
SSID #3:
Wi-Fi Security Key #3:
SSID #4:
Wi-Fi Security Key #4:
Additional SSID:
Add’l Wi-Fi Security Key:
You may need the following gateway label information to
activate your gateway and set up a wireless network
connection:
• Model - Gateway model name
• SSID - Default name of your wireless network.
Recommended that you change the network name or add
additional wireless networks.
• WI-FI SECURITY KEY - Needed to access a wireless network
using a secure gateway. Recommended that you change
the network name which is needed to add additional
wireless devices to your wireless network.
• S/N - Gateway serial number. Your service provider may
require this number to activate your gateway.
• HFC MAC ID - Your service provider may require the Media
Access Control (MAC) number to activate your gateway.
Gateway Label
Quick Start Guide
IMPORTANT! During the installation or gateway activation, you may have to contact your service provider
for assistance. To save time, make sure you have the Gateway model name (SBG6900-AC), HFC MAC
ID, and Serial Number (S/N) listed on the gateway label on the bottom of your SBG6900-AC.

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1. Connect the coaxial cable from the cable wall
outlet or RF splitter (optional) to the Cable
connector on the rear of your SBG6900-AC. Use
your hand to tighten each connector.
2. Connect the Ethernet cable to the Ethernet port
on your computer and to an Ethernet port on
the rear of your SBG6900-AC.
3. Connect the power cord to the Power port on
the rear of your SBG6900-AC and then plug it
into an electrical wall outlet.
This automatically powers ON your SBG6900-AC.
Check the front panel LEDs on your SBG6900-AC.
During the initial startup, the Power, Receive,
Send, and Online LEDs will FLASH. Afterwards,
check that all four LEDs are lit SOLID green or
blue. Both Wireless LEDs will light up only when
wireless devices are connected. See Front Panel
LEDs for more information.
1. Power ON your computer and log in.
2. Contact your service provider to activate
(provision) your SBG6900-AC.
3. Open a web browser on your computer, such as
Internet Explorer, Google Chrome, Firefox, or
Safari.
4. Type a valid URL (such as www.surfboard.com)
in the address bar and then press Enter.
The ARRIS website should open. If it did not
open, please contact your service provider to
set up your Internet service or activate your
gateway.
Note: The steps for setting up a wireless network may
dier slightly depending on the operating system
installed on your computer. The following steps apply to
Windows©7.
1. From the Windows taskbar, click the following in
sequential order:
• Start button
• Control Panel
• Network and Sharing Center
• Set up a new connection or network
• Connect to a network
The Wireless Network Connection window should
open.
2. Click on the ARRIS wireless network name for the
SBG6900-AC from the list of wireless networks.
Use the SSID name listed on the gateway label.
3. Select Connect automatically to set up
automatic log on connections for the wireless
devices on your home network.
4. Click Connect to open the Connect to a Network
window.
5. Type your wireless network security code or
password in the Security key eld.
Note: Enter the Wi-Fi Security Key listed on the
gateway label or create your own network password
(see the SBG6900-AC User Guide for more
information on changing the default password).
6. Select Hide charcters to encrypt your wireless
network password for security purposes and
then click OK to complete the wireless network
connection.
The Successfully added message should display.
7. Close the Wireless Network Connection window.
Set Up the Wireless Network on
Your Computer
Use the WPS Pairing Button
A
B
Do the following to connect your WPS devices:
1. Power ON the SBG6900-AC and other
WPS-enabled wireless devices that you want to
connect to your wireless network.
2. Press the WPS button located on the top of the
SBG6900-AC.
3. Press and hold the WPS button on your
WPS-enabled wireless computer or other WPS
device for ve or more seconds, then release.
4. Repeat steps 2 and 3 for each additional
WPS-enabled wireless device.
Use the SBG6900-AC Web Manager to set up and
manage your wireless gateway and network security
congurations. To access the web manager:
1. Open any web browser on your computer, type
192.168.0.1 in the address bar, and press Enter.
Note: The Device Status button is an available
option for you to view general product and status
information related to your connected gateway
without logging in to the web manager.
2. Type the default user name: admin.
3. Type the default password: password.
4. Click Login to open the web manager.
During normal operation, the Power, Receive,
Send, and Online LEDs on the SBG6900-AC front
panel should always be lit SOLID green or blue.
Note: During startup, the rst four LEDs will FLASH
and then light up SOLID in sequence. If the Power LED
does not light up, please rst check the gateway power
connection before contacting ARRIS. If the other LEDs
do not light up correctly, please call ARRIS Technical
Support at 1-877-466-8646.
LED Status
Install the Gateway Front Panel LEDs Set Up a Wireless Network
Connection
Choose one of the following options to set up your
wireless network connection. When done, proceed
with Test Your Wireless Network Connection below.
• Computer Wireless Network Options
• WPS Pairing Button
Test the Gateway Connection
To use WPS, your computer hardware must support
WPS and also have WPA security compatibility.
WPS automatically assigns a random SSID wireless
network name and Wi-Fi Security Key to connect
your SBG6900-AC and other WPS-enabled wireless
devices to your wireless network.
Start the Gateway Web Manager
Test Your Wireless Network
Connection
ON - Power is properly connected to
the gateway
ON - Downstream channel is
connected
ON - Upstream channel is
connected
ON - Gateway is connected to the
network
ON - USB device is detected after
connection to the gateway
1. If connected, disconnect the Ethernet cable from
your computer and the SBG6900-AC.
2. Open a web browser on your computer.
3. Type a valid URL (such as www.surfboard.com)
in the web browser address bar and press Enter.
FLASH - 2.4 GHz wireless connection
is made between the gateway and
wireless device
FLASH - 5 GHz wireless connection
is made between the gateway and
wireless device
Rear & Front
WPS Button
Power
Receive
Send
Online
Wireless 2.4 GHz
Wireless 5 GHz
USB Rear
USB Front
USB Port

Software License, Warranty, Safety, and Regulatory Information
Wireless Cable Modem & Router-SBG6900-AC
1
SAFETY AND REGULATORY INFORMATION
Important Safety Instructions
Read This Before You Begin — When using your equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock, and injury to persons, including the
following:
•Read all of the instructions listed here and/or in the user manual before you operate this
device. Give particular attention to all safety precautions. Retain the instructions for future
reference.
•This device must be installed and used in strict accordance with manufacturer’s instructions, as
described in the user documentation that is included with the device.
•Comply with all warning and caution statements in the instructions. Observe all warning and
caution symbols that are affixed to this device.
•To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must
not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases,
on the device.
•This device was qualified under test conditions that included the use of the supplied cables
between system components. To ensure regulatory and safety compliance, use only the
provided power and interface cables and install them properly.
•Different types of cord sets may be used for connections to the main POWER supply circuit.
Use only a main line cord that complies with all applicable device safety requirements of the
country of use.
•Installation of this device must be in accordance with national wiring codes and conform to
local regulations.
•Operate this device only from the type of power source indicated on the device’s marking label.
If you are not sure of the type of power supplied to your home, consult your dealer or local
power company.
•Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock.
Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire
insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
•Route power supply cords so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay particular attention to cords where they are attached to plugs
and convenience receptacles, and examine the point where they exit from the device.
•Place this device in a location that is close enough to an electrical outlet to accommodate the
length of the power cord.
•Place the device to allow for easy access when disconnecting the power cord of the device
from the AC wall outlet.
•Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can
be fully inserted with no part of the blades exposed.
•Place this device on a stable surface.
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•Avoid damaging the cable modem with static by touching the coaxial cable when it is attached
to the earth-grounded coaxial cable-TV wall outlet.
•Always first touch the coaxial cable connector on the cable modem when disconnecting or
reconnecting the Ethernet cable from the cable modem or user’s PC.
•It is recommended that the customer install an AC surge protector in the AC outlet to which this
device is connected. This is to avoid damaging the device by local lightning strikes and other
electrical surges.
•Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
•Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or
laundry tub, in a wet basement, or near a swimming pool.
•Do not cover the device or block the airflow to the device with any other objects. Keep the
device away from excessive heat and humidity and keep the device free from vibration and
dust.
•Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not
spray cleaners directly on the device or use forced air to remove dust.
•For added protection, unplug the device from the wall outlet and disconnect the cables to avoid
damage to this device due to lightning and power surges.
•Upon completion of any service or repairs to this device, ask the service technician to perform
safety checks to determine that the device is in safe operating condition.
•Do not open the device. Do not perform any servicing other than that contained in the
installation and troubleshooting instructions. Refer all servicing to qualified service personnel.
•This device should not be used in an environment that exceeds 104º F (40º C).
SAVE THESE INSTRUCTIONS
Note to CATV System Installer — This reminder is provided to call the CATV system installer’s
attention to Article 820.93 and 820.100 of the National Electric Code, which provides guidelines
for proper grounding and, in particular, specifies that the Coaxial cable shield shall be connected
to the grounding system of the building, as close to the point of cable entry as practical.
Caring for the Environment By Recycling
When you see this symbol on an ARRIS device, do not dispose of the
product with residential or commercial waste.
Recycling your ARRIS Equipment
Please do not dispose of this product with your residential or commercial
waste. Some countries or regions, such as the European Union, have set
up systems to collect and recycle electrical and electronic waste items.
Contact your local authorities for information about practices established
for your region.
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Software License, Warranty, Safety, and Regulatory Information
Wireless Cable Modem & Router-SBG6900-AC
3
FCC STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the device off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the device and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) This device must accept any interference received,
including interference that may cause undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance could void the
user’s authority to operate the equipment.
FCC Declaration of Conformity
ARRIS Enterprises, Inc., 3871 Lakefield Drive, Suwanee, GA 30024, declares that the DOCSIS
3.0 Wireless Cable Modem & Router-SBG6900-AC complies with 47 CFR Parts 2 and 15 of the
FCC rules as a Class B digital device.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To
comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and
any person’s body (including hands, wrists, feet and ankles) must be at least 29 cm (11 inches).
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except
those already approved in this filing.
The availability of some specific channels and/or operational frequency bands are country dependent and are
firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible
by the end user.
Industry Canada (IC) Statement
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two
conditions:
•This device may not cause interference, and
•This device must accept any interference, including interference that may cause undesired operation of the
device.
CAN ICES-3 (B)/NMB-3 (B)
In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.
Caution: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the
5150-5250 MHz frequency band is restricted to indoor use only.
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4
High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-
5850 MHz frequency bands. These radars could cause interference and/or damage to License Exempt–Local
Area Network (LE-LAN) devices.
IC Radiation Exposure Statement
IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance of 34 cm between the
radiator and your body.
Avis D'Industrie Canada (IC)
Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est assujettie aux
deux conditions suivantes :
•Cet appareil ne doit pas causer d'interférences et
•Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un fonctionnement
non désiré.
CAN ICES-3 (B)/NMB-3 (B)
Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence
5600-5650 MHz.
Avertissement: afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles
utilisant les mêmes canaux, les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés
uniquement pour une utilisation à l'intérieur.
Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d. prioritaires) des bandes de
fréquences 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer de l'interférence ou des
dommages susceptibles de nuire aux appareils exempts de licence–réseau local (LAN-EL).
Déclaration de IC Sur L'exposition Aux Rayonnements
Note Importante : cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC
pour un environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une
distance d'au moins 34 cm entre la source de rayonnement et votre corps.
WIRELESS LAN INFORMATION
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal
Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable
with any other wireless DSSS and OFDMA products that comply with:
•The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, and Revision N), as defined and
approved by the Institute of Electrical Electronics Engineers
•The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).
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Software License, Warranty, Safety, and Regulatory Information
Wireless Cable Modem & Router-SBG6900-AC
5
Restrictions on the Use of Wireless Devices
In some situations or environments, the use of wireless devices may be restricted by the proprietor of the
building or responsible representatives of the organization. For example, using wireless equipment in any
environment where the risk of interference to other devices or services is perceived or identified as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or
environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by unauthorized
modification of the devices included with this product, or the substitution or attachment of connecting cables
and equipment other than specified by the manufacturer. Correction of the interference caused by such
unauthorized modification, substitution, or attachment is the responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of
government regulations that may arise from failing to comply with these guidelines.
Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.
Security Warning:This device allows you to create a wireless network. Wireless network connections may be
accessible by unauthorized users. For more information on how to protect your network, see the SBG6900-AC
User Guide for instructions or visit the ARRIS website at www.arris.com/consumer.
SOFTWARE LICENSE
Wireless Cable Modem & Router-SBG6900-AC
ARRIS Enterprises, Inc. (“ARRIS”)
3871 Lakefield Drive, Suwanee, GA 30024
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU
INSTALL, DOWNLOAD, OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE,
AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH THE ARRIS CABLE DATA PRODUCT
(THE “CABLE DATA PRODUCT”). BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING,
DOWNLOADING, OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH
OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING
AGREEMENT BETWEEN YOU AND ARRIS. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY
SUBSEQUENT USER OF THIS SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE
SOFTWARE AND (II) RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE (COLLECTIVELY,
“PRODUCT”), INCLUDING ALL COMPONENTS, DOCUMENTATION, AND ANY OTHER MATERIALS
PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS THE
CASE MAY BE, FOR A FULL REFUND. BY INSTALLING OR USING THE SOFTWARE, YOU AGREE TO BE
BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT.
The Software includes associated media, any printed materials, and any “on-line” or electronic documentation,
as well as any updates, revisions, bug fixes, or drivers obtained by you from ARRIS or your service provider.
Software provided by 3rd parties may be subject to separate end-user license agreements from the
manufacturers of such Software.
The Software is never sold. ARRIS licenses the Software to the original customer and to any subsequent
licensee for personal use only on the terms of this License. ARRIS and its 3rd party licensors retain the
ownership of the Software.
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Software License, Warranty, Safety, and Regulatory Information
Wireless Cable Modem & Router-SBG6900-AC
6
You may:
USE the Software only in connection with the operation of the Product.
TRANSFER the Software (including all component parts and printed materials) permanently to another person,
but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at
the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy
any copies not transferred.
TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever
form.
You may not:
(1) Loan, distribute, rent, lease, give, sublicense, or otherwise transfer the Software, in whole or in part, to any
other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User
Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile,
disassemble, or reverse engineer the Software, including, but not limited to, modifying the Software to make it
operate on non-compatible hardware. (4) Remove, alter, or cause not to be displayed any copyright notices or
startup message contained in the Software programs or documentation. (5) Export the Software or the Product
components in violation of any United States export laws.
The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation, or
aircraft communications; or in design, construction, operation, or maintenance of any nuclear facility. ARRIS
AND ITS 3rd PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR
SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH
PURPOSES.
Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks, and all
other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the
foregoing, shall at all times remain with ARRIS and its 3rd party licensors. ARRIS retains all rights not expressly
licensed under this License. The Software, including any images, graphics, photographs, animation, video,
audio, music, and text incorporated therein, is owned by ARRIS or its 3rd party licensors and is protected by
United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this
License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of
the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this
License constitutes a waiver of the rights of ARRIS under United States copyright law.
This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth
of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE
AUTOMATICALLY if you fail to comply with the terms of this License.
ARRIS is not responsible for any 3rd party software provided as a bundled application, or otherwise, with the
Software.
U.S. GOVERNMENT RESTRICTED RIGHTS
The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication, or disclosure by
the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and
Computer Software clause at 52.227-7013. The contractor/ manufacturer is ARRIS Enterprises, Inc., 3871
Lakefield Drive, Suwanee, GA 30024.
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Software License, Warranty, Safety, and Regulatory Information
Wireless Cable Modem & Router-SBG6900-AC
7
WARRANTY INFORMATION
Wireless Gateway-SURFboard®SBG6900-AC
ARRIS Enterprises, Inc. (“ARRIS”)
Retail Purchasers (SURFboard): If you purchased this Product directly from ARRIS or from an authorized
ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding
Software, will be free from defects in materials and workmanship under normal use, and (B) with respect to
Software, (i) the media on which the Software is provided will be free from defects in material and workmanship
under normal use, and (ii) the Software will perform substantially as described in its documentation. This
Limited Warranty to you, the original end user customer, continues (A) for Software and the media upon which
it is provided, for a period of ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS
reseller, and (B) for the Product (excluding Software), for a period of two (2) years from the date of purchase
from ARRIS or from an authorized ARRIS reseller. To take advantage of this Limited Warranty or to obtain
technical support, you must call the ARRIS toll-free telephone number: 1-877-466-8646. Technical support
charges may apply. ARRIS’ sole and exclusive obligation under this Limited Warranty for retail sales shall be to
repair or replace any Product or Software that does not meet this Limited Warranty. All warranty claims must be
made within the applicable Warranty Period.
Cable Operator or Service Provider Arrangements (Touchstone). If you did not purchase this Product
directly from ARRIS or from an ARRIS authorized retail reseller, ARRIS does not warrant this Product to you,
the end-user. A limited warranty for this Product (including Software) may have been provided to your cable
operator or Internet Service Provider (“Service Provider”) from whom you obtained the Product. Please contact
your Service Provider if you experience problems with this Product.
General Information. The warranties described in this Section shall not apply: (i) to any Product subjected to
accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper storage,
improper use or application, improper installation, improper testing or unauthorized repair; or (ii) to cosmetic
problems or defects which result from normal wear and tear under ordinary use, and do not affect the
performance or use of the Product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS
and identified by ARRIS owned trademark, trade name or product identification logos affixed to the Product.
ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error free or
without bugs.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be
of acceptable quality and the failure does not amount to a major failure.
ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES “AS IS” ANY SOFTWARE SUPPLIED BY 3RD
PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION (“WARRANTY INFORMATION”), THERE
ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR
STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN
THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the
above exclusion may not apply to you.
What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for
which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for
the selection of the Product for its installation and use. While every reasonable effort has been made to insure
that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the
Product will meet your requirements or that the operation of the Product will be uninterrupted or error-free.
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Software License, Warranty, Safety, and Regulatory Information
Wireless Cable Modem & Router-SBG6900-AC
8
ARRIS IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE
PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF THE
PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out
of or in connection with this Product, whether made or suffered by you or another person and whether based in
contract or tort.
IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT,
GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING
OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION,
DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION
OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF ARRIS HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL ARRIS’ LIABILITY
EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.
These matters are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of
laws principles and excluding the provisions of the United Nations Convention on Contracts for the International
Sale of Goods.
Retail Purchasers Only (SURFboard). If you purchased this Product directly from ARRIS or from an ARRIS
authorized retail reseller, please call the ARRIS toll-free telephone number, 1-877-466-8646 for warranty
service or technical support. Technical support charges may apply. For online technical support, please visit
www.arris.com/consumer.
Cable Operator or Service Provider Arrangements (Touchstone). If you did not purchase this Product
directly from ARRIS or from an ARRIS authorized retail reseller, please contact your Service Provider for
technical support.
© 2015 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced in any form or by any means or used to make any derivative work
(such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc.
(“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time
without obligation on the part of ARRIS to provide notification of such revision or change.
ARRIS, SURFboard, and the ARRIS logo are trademarks or registered trademarks of ARRIS Enterprises, Inc. Other
trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the
names of their products. ARRIS disclaims proprietary interest in the marks and names of others.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or
changes in the product(s) described in this manual at any time.
ARSVD01608-b
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