Arris Touchstone TM601 User manual

Touchstone®T 601 Telephony odem
User’s Guide
Get ready to experience the nternet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM601 Telephony Modem brings it all to you
faster and more reliably. All while providing toll quality Voice over P telephone serv-
ice.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). n addition, the
Touchstone Telephony Modem can provide a line of telephone service.
nstallation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
nstalling and Connecting Your Telephony Modem
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary

Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by
the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.
Copyright © 2005–2010 ARR S. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be
accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document.
The information in this document is proprietary to ARR S.
ARR S, Touchstone, and the ARR S logo are trademarks or registered trademarks of ARR S. All other trademarks and registered trademarks are the property of their respective hold-
ers.
Protected under one or more of the following U.S. patents: 7,031,435; 7,100,011. Other patents pending.
ARSVD01147
Release 6 Standard 1.2 February 2010
Touchstone TM601 Telephony Modem User’s Guide 2
Touchstone® TM601 Telephony Modem User’s Guide
Export Regulations
Safety Requirements
FCC Part 15
European Compliance
Getting Started
About Your New Telephony Modem
What’s in the Box?
What’s on the CD?
tems You Need
Getting Service
System Requirements
Windows
MacOS
Linux/other Unix
About this Manual
About the Ethernet Connection
What About Security?
nstalling and Connecting Your Telephony Modem
Front Panel
Rear Panel
Mounting the Telephony Modem
Tools and Materials
Location
nstructions
Wall-mounting instructions
Desktop mounting instructions
Connecting the Telephony Modem
Configuring Your Ethernet Connection
Requirements
How to use this chapter
TCP/ P Configuration for Windows 98SE
TCP/ P Configuration for Windows 2000
TCP/ P Configuration for Windows ME
TCP/ P Configuration for Windows XP
TCP/ P Configuration for Windows Vista
TCP/ P Configuration for Windows 7
TCP/ P Configuration for MacOS X
Using the Telephony Modem
Setting up Your Computer to Use the Telephony Modem
ndicator Lights for the TM601A/B Models
Wiring Problems
ndicator Lights: Normal Operation
ndicator Lights: Startup Sequence
Cable Modem Start Up Sequence
Using the Reset Button
Troubleshooting
Glossary

Safety Requirements
ARR S Telephony Modems comply with the applicable requirements for perform-
ance, construction, labeling, and information when used as outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer
service to qualified personnel only!
CAUTION
Potential equipment damage
Potential loss of service
Connecting the Telephony Modem to existing telephone wiring should
only be performed by a professional installer. Physical connections to
the previous telephone provider must be removed and the wiring must
be checked; there must not be any voltages. Cancellation of telephone
service is not adequate. Failure to do so may result in loss of service
and/or permanent damage to the Telephony Modem.
• The Telephony Modem is designed to be connected directly to a telephone.
• Connecting the Telephony Modem to the home’s existing telephone wiring
should only be performed by a professional installer.
• Do not use product near water (i.e. wet basement, bathtub, sink or near a
swimming pool, etc.), to avoid risk of electrocution.
• Do not use spray cleaners or aerosols on the Telephony Modem.
• Avoid using and/or connecting the equipment during an electrical storm, to
avoid risk of electrocution.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition
source (i.e. heat registers, space heaters, fireplaces, etc.).
• Use only the power supply and power cord included with the equipment.
Touchstone TM601 Telephony Modem User’s Guide 3
Safety Getting
Started Installation Ethernet Configuration Usage Troubleshooting Glossary

• Equipment should be installed near the power outlet and should be easily
accessible.
• The shield of the coaxial cable must be connected to earth (grounded) at the
entrance to the building in accordance with applicable national electrical in-
stallation codes. n the U.S., this is required by NFPA 70 (National Electrical
Code) Article 820. n the European Union and in certain other countries,
CATV installation equipotential bonding requirements are specified in EC
60728-11, Cable networks for television signals, sound signals and interac-
tive services, Part 11: Safety. This equipment is intended to be installed in
accordance with the requirements of EC 60728-11 for safe operation.
f the equipment is to be installed in an area serviced by an T power line
network, as is found in many areas of Norway, special attention should be
given that the installation is in accordance with EC 60728-11, in particular
Annex B and Figure B.4.
• n areas of high surge events or poor grounding situations and areas prone
to lightning strikes, additional surge protection may be required (i.e.
PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and
Phone lines.
• When the Telephony Modem is connected to a local computer, the computer
must be properly grounded to the building/residence AC ground network. All
plug-in cards within the computer must be properly installed and grounded
to the computer frame per the manufacturer’s specifications.
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Started Installation Ethernet Configuration Usage Troubleshooting Glossary

FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection
against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in ac-
cordance with the instructions, may cause harmful interference to radio communi-
cations. However, there is no guarantee that interference will not occur in a
particular installation. f this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the fol-
lowing measures:
• Reorient or relocate the receiving antenna.
• ncrease the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party re-
sponsible for compliance could void the user’s authority to operate the equipment.
Touchstone TM601 Telephony Modem User’s Guide
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European Compliance
This product complies with the provisions of the Electromagnetic Compatibility
(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-
age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,
this product bears the CE marking in accordance with the above applicable Direc-
tive(s).
A copy of the Declaration of Conformity may be obtained from: ARR S nterna-
tional, nc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this product or battery
is governed by Directive 2002/96/EC of the European Parliament
and of the Council on waste electrical and electronic equipment
(WEEE). WEEE could potentially prove harmful to the environ-
ment; as such, upon disposal of the Telephony Modem the
Directive requires that this product must not be disposed as
unsorted municipal waste, but rather collected separately and
disposed of in accordance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European Par-
liament and of the Council of 27 January 2003 on the restriction of the
use of certain hazardous substances (RoHS) in electrical and elec-
tronic equipment.
Touchstone TM601 Telephony Modem User’s Guide
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Getting Started
About Your New Telephony odem
The Touchstone TM601 Telephony Modem is DOCS S® or Euro-DOCS S™ compli-
ant with the following features:
• Speed: much faster than dialup or SDN service
• Convenience: supports Ethernet connections
• Flexibility: provides up to four independent lines of telephone service as well
as high speed data
• Compatibility: supports tiered data services (if offered by your cable
company)
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
• Telephony Modem
• Power Cord
• Quick nstallation Guide
• Ethernet Cable
• Mini CD-ROM (80mm disc)
Note: An adapter is required for slot-loading drives. Adapter is not included.
• End User License Agreement
What’s on the CD?
The CD provides the following items:
• Quick nstall Guide
• User’s Guide
• Wall-Mount Template and nstructions
Touchstone TM601 Telephony Modem User’s Guide
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Items You Need
f you are installing the Telephony Modem yourself, make sure you have the fol-
lowing items on hand before continuing:
•Telephony modem package: see What’s in the Box? for a list of items in
the package.
•Coaxial cable (coax): as shown in the image to the left, this is a thin cable
with a connector on each end. t is the same kind of wire used to connect to
your television for cable TV. You can buy coax from any electronics retailer
and many discount stores; make sure it has connectors on both ends. There
are two types of connectors, slip-on and screw-on; the screw-on connectors
are best for use with your Telephony Modem. The coax should be long
enough to reach from your Telephony Modem to the nearest cable outlet.
•Phone Cable: as shown in the image to the left, this is a standard phone
cable with standard phone connectors (RJ11 type) on both ends. You can
buy phone cables from any electronics retailer and many discount stores.
•Splitter (optional): provides an extra cable connection by splitting a sin-
gle outlet into two. You may need a splitter if you have a TV already con-
nected to the cable outlet that you want to use. You can buy a splitter from
any electronics retailer and most discount stores; you may also need a short
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Telephony Modem and TV to the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
•Wall-mount hardware (optional): if you want to wall-mount your Tele-
phony Modem, you need to obtain two drywall anchors or wood screws. See
the Wall-Mount Template and nstructions for more details.
•Information packet: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this in-
formation carefully and contact your cable company if you have any ques-
tions.
Touchstone TM601 Telephony Modem User’s Guide
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Started Installation Ethernet Configuration Usage Troubleshooting Glossary
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Coax Cable
Phone Cable

Getting Service
Before trying to use your new Telephony Modem, contact your local cable company
to establish an nternet account and telephone service. When you call, have the
following information ready:
• the Telephony Modem serial number and MAC addresses of the unit (printed
on a sticker on the bottom of the Telephony Modem)
• the model number of the Telephony Modem
Save this information for future use. n addition, you should ask your cable com-
pany the following questions:
• Do you have any special system requirements or files that need to down-
load after am connected?
• When can start using my Telephony Modem?
• Do need a user D or password to access the nternet or my e-mail?
• Will my phone number(s) change?
• What new calling features will have and how do use them?
Touchstone TM601 Telephony Modem User’s Guide
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System Requirements
The Touchstone Telephony Modem operates with most computers. The following
describes requirements for each operating system; see the documentation for your
system for details on enabling and configuring networking.
To use the Telephony Modem, you need DOCS S high-speed nternet service from
your cable company.
Windows
Windows 98, Windows 98 SE (Second Edition), Windows ME, Windows 2000, Win-
dows XP, Windows Vista, or Windows 7
acOS
System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X
Linux/other Unix
Hardware drivers, TCP/ P, and DHCP must be enabled in the kernel
About this anual
This manual covers all of the different TM601 models. Your model may not have all
of the capabilities outlined in this manual. To determine which model you have pur-
chased, refer to the image at the left. The model number is on the label affixed to
the Telephony Modem.
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Label Location