Arris Surfboard G34 User manual

QUICK START GUIDE
Wi-Fi cable modem
G34
G36

2 3
What’s in the box
Wi-Fi cable modem
G34
G36
Soware License
& Warranty card
Quick Start Guide
G34
G36
Introduction
Status indicators
Get started
Set up your Wi-Fi network connection
3.1 Connect using your mobile device
Web Manager
4
4
7
14
19
1
3
2
4
Power adapter

2 3
What’s in the box
Wi-Fi cable modem
G34
G36
Soware License
& Warranty card
Quick Start Guide
G34
G36
Introduction
Status indicators
Get started
Set up your Wi-Fi network connection
3.1 Connect using your mobile device
Web Manager
4
4
7
14
19
1
3
2
4
Power adapter

4 5
Status indicators
1
Front panel LEDs
Note: Detailed LED status information is available online in the G34/G36
User Guide on the ARRIS Support website, www.arris.com/selelp.
Amber (Solid) - Power is connected
Green (Blinking) - Acquiring downstream/
upstream connection
Green (Solid) - Online status in DOCSIS 3.0
mode
Blue (Solid) - Online status in DOCSIS 3.1
mode
Amber (Blinking) - Firmware download

4 5
Status indicators
1
Front panel LEDs
Note: Detailed LED status information is available online in the G34/G36
User Guide on the ARRIS Support website, www.arris.com/selelp.
Amber (Solid) - Power is connected
Green (Blinking) - Acquiring downstream/
upstream connection
Green (Solid) - Online status in DOCSIS 3.0
mode
Blue (Solid) - Online status in DOCSIS 3.1
mode
Amber (Blinking) - Firmware download

6 7
Get started
2
This SURFboard device is a combination of DOCSIS 3.1
cable modem and four-port Ethernet router withWi-Fi.
It uses DOCSIS 3.1 technology to provide ultra
high-speed Internet access on yourWi-Fi home or small
business network.
Using the connection capabilities of the Wi-Fi cable
modem, you can connect your computer and other
network-enabled devices via the four Ethernet ports
or the 2.4 GHz and 5 Ghz Wi-Fi connections.TheWi-Fi
cable modem connects to the existing coaxial cable
connection in your home.
Note: For Internet connections, you need a cable
service connection (coaxial cable line) with a cable
Internet Service Provider.The
G34/G36 will not
operate with a Digital Subscriber Line service (DSL)
or Satellite Internet service.

6 7
Get started
2
This SURFboard device is a combination of DOCSIS 3.1
cable modem and four-port Ethernet router withWi-Fi.
It uses DOCSIS 3.1 technology to provide ultra
high-speed Internet access on yourWi-Fi home or small
business network.
Using the connection capabilities of the Wi-Fi cable
modem, you can connect your computer and other
network-enabled devices via the four Ethernet ports
or the 2.4 GHz and 5 Ghz Wi-Fi connections.TheWi-Fi
cable modem connects to the existing coaxial cable
connection in your home.
Note: For Internet connections, you need a cable
service connection (coaxial cable line) with a cable
Internet Service Provider.The
G34/G36 will not
operate with a Digital Subscriber Line service (DSL)
or Satellite Internet service.

8 9
Connect the coaxial cable (not included) from the
cable wall outlet or RF splier (not included) to the
Cable connector on the rear of your Wi-Fi cable
modem.
A
Tighten the
connector by hand.
Connect an Ethernet cable (not included) to any
Ethernet port on the rear of your Wi-Fi cable modem
and the Ethernet port on your PC or laptop.
B

8 9
Connect the coaxial cable (not included) from the
cable wall outlet or RF splier (not included) to the
Cable connector on the rear of your Wi-Fi cable
modem.
A
Tighten the
connector by hand.
Connect an Ethernet cable (not included) to any
Ethernet port on the rear of your Wi-Fi cable modem
and the Ethernet port on your PC or laptop.
B

10 11
Connect the power adapter to the Power port on the
rear of your Wi-Fi cable modem, then plug it into an
electrical wall outlet that is not controlled by a wall
switch to power on your Wi-Fi cablemodem.
C
YourWi-Fi cable modem
will automatically power
ON when the power
adapter is connected.
Check the front panel LED on your Wi-Fi cable
modem. Aer a brief pause, the LED should light up
SOLID green or SOLID blue.
D

10 11
Connect the power adapter to the Power port on the
rear of your Wi-Fi cable modem, then plug it into an
electrical wall outlet that is not controlled by a wall
switch to power on your Wi-Fi cablemodem.
C
YourWi-Fi cable modem
will automatically power
ON when the power
adapter is connected.
Check the front panel LED on your Wi-Fi cable
modem. Aer a brief pause, the LED should light up
SOLID green or SOLID blue.
D

12 13
The model name (G34/G36), HFC MAC ID, and the
serial number (S/N) are listed on the Wi-Fi cable
modem label.
Activate your newWi-Fi cable modem; choose one of
the following options:
• Call your cable service provider.
• Connect to your cable operator’s activation web
site using your computer or laptop:
Power ON your computer or laptop and log in.
Enter your service provider’s web browser URL:
F
Verify your Wi-Fi cable modem connectivity by
accessing the Internet using the connected PC or
laptop.
Note: If you have any trouble accessing the URL,
please contact your service provider.
Visit any public web page such as www.suroard.com.
If the website fails to open, please contact your service
provider to set up your Internet service or activate your
Wi-Fi cable modem.
• Comcast/Xfinity: www.xnity.com/acvate
• Cox: www.cox.com/acvate
• Spectrum: spectrum.net/selnstall
E

12 13
The model name (G34/G36), HFC MAC ID, and the
serial number (S/N) are listed on the Wi-Fi cable
modem label.
Activate your newWi-Fi cable modem; choose one of
the following options:
• Call your cable service provider.
• Connect to your cable operator’s activation web
site using your computer or laptop:
Power ON your computer or laptop and log in.
Enter your service provider’s web browser URL:
F
Verify your Wi-Fi cable modem connectivity by
accessing the Internet using the connected PC or
laptop.
Note: If you have any trouble accessing the URL,
please contact your service provider.
Visit any public web page such as www.suroard.com.
If the website fails to open, please contact your service
provider to set up your Internet service or activate your
Wi-Fi cable modem.
• Comcast/Xfinity: www.xnity.com/acvate
• Cox: www.cox.com/acvate
• Spectrum: spectrum.net/selnstall
E

14 15
3
Set Up Your Wi-Fi
Network Connection
3.1 Connect using your mobile device
3.1
Connect using your mobile device
Some of the selections used in this procedure may
vary slightly depending on your mobile device and
operating system. Please make sure to select the
most applicable selections on your mobile device.
!

14 15
3
Set Up Your Wi-Fi
Network Connection
3.1 Connect using your mobile device
3.1
Connect using your mobile device
Some of the selections used in this procedure may
vary slightly depending on your mobile device and
operating system. Please make sure to select the
most applicable selections on your mobile device.
!

16 17
A
Access the Seings screen on your mobile device and
then select:Wi-Fi, Wireless, or Connections.
Check thatWi-FiorWirelessis set to ON.
For Apple devices, you may have to enter a password
and then selectJOIN.
B
Select the G34 or G36 Wi-Fi network from the list of
available Wi-Fi networks.

16 17
A
Access the Seings screen on your mobile device and
then select:Wi-Fi, Wireless, or Connections.
Check thatWi-FiorWirelessis set to ON.
For Apple devices, you may have to enter a password
and then selectJOIN.
B
Select the G34 or G36 Wi-Fi network from the list of
available Wi-Fi networks.

18 19
C
Enter your Wi-Fi network password in the Password
field and selectJoin or Connect.
Note: If you are seing up the Wi-Fi connection for the
first time, use the defaultWi-Fi password listed on
the Wi-Fi cable modem label.
Web Manager
4

18 19
C
Enter your Wi-Fi network password in the Password
field and selectJoin or Connect.
Note: If you are seing up the Wi-Fi connection for the
first time, use the defaultWi-Fi password listed on
the Wi-Fi cable modem label.
Web Manager
4

20 21
A
Manage your G34 or G36 using the Web Manager.
Open a web browser (e.g., Internet Explorer, Google
Chrome, etc.) on your connected computer or laptop
and then type 192.168.0.1 in the address bar.
The default login is case-sensitive.
Username: admin
Password: password
Change the defaultWeb Manager password located
on the Gateway > Login screen and then click LOGIN
to update your password.
Customize the default Wi-Fi network name or SSID
(ARRIS-####) for your Wi-Fi home network aer
installing your Wi-Fi cable modem and seing up your
network connection(s).
Note: You have the option to either keep the default
Wi-Fi network name or create a new network name to
help you to easily identify yourWi-Fi home network.
B
For additional assistance with your Wi-Fi cable modem,
ARRIS is available to help. Choose one of the following:
• Visit www.arris.com/selelp for Self Help, FAQs,
Product Manuals, Live Chat, and Email support.
• Call us at 1-877-466-8646.