Arris Touchstone TM822 User manual

Touchstone®TM822 Telephony Modem
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM822 Telephony Modem brings it all to you
up to eight times faster than standard DOCSIS 2.0 cable modems. All while pro-
viding toll quality Voice over IP telephone service.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). The Touchstone
Telephony Modem provides for up to two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Telephony Modem
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary

Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by
the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.
Copyright © 2012 ARRIS. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be
accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document.
The information in this document is proprietary to ARRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other trademarks and registered trademarks are the property of their respective hold-
ers.
Protected under one or more of the following U.S. patents: 7,031,435. Other patents pending.
ARSVD01490
Release 8 Standard 1.0 June 2012
Touchstone® TM822 Telephony Modem User’s Guide
Export Regulations
Safety Requirements
FCC Part 15
European Compliance
Energy Consumption (TM822S Models only)
Getting Started
About Your New Telephony Modem
What’s in the Box?
Items You Need
Getting Service
System Requirements
Recommended Hardware
Windows
Linux/other Unix
About this Manual
Ethernet Connection
What About Security?
Installing and Connecting Your Telephony Modem
Front Panel
Rear Panel
Mounting the Telephony Modem
Tools and Materials
Location
Instructions
Wall-mounting instructions
Desktop mounting instructions
Connecting the Telephony Modem
Making Ethernet Connections
Making Telephone Connections
Configuring Your Ethernet Connection
Requirements
How to use this chapter
TCP/IP Configuration for Windows XP
TCP/IP Configuration for Windows 7
TCP/IP Configuration for MacOS X
Using the Telephony Modem
Setting up Your Computer to Use the Telephony Modem
Wiring Problems
Indicator Lights for the TM822
Indicator Lights: Normal Operation
Indicator Lights: Startup Sequence
Telephony Modem Start Up Sequence
Cable Modem Start Up Sequence
Using the Reset Button
Troubleshooting
Glossary

Safety Requirements
ARRIS Telephony Modems comply with the applicable requirements for perform-
ance, construction, labeling, and information when used as outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer
service to qualified personnel only!
CAUTION
Potential equipment damage
Potential loss of service
Connecting the Telephony Modem to existing telephone wiring should
only be performed by a professional installer. Physical connections to
the previous telephone provider must be removed and the wiring must
be checked; there must not be any voltages. Cancellation of telephone
service is not adequate. Failure to do so may result in loss of service
and/or permanent damage to the Telephony Modem.
• The Telephony Modem is designed to be connected directly to a telephone.
• Connecting the Telephony Modem to the home’s existing telephone wiring
should only be performed by a professional installer.
• Do not use product near water (i.e. wet basement, bathtub, sink or near a
swimming pool, etc.), to avoid risk of electrocution.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Do not use spray cleaners or aerosols on the Telephony Modem.
• The product shall be cleaned using only a damp, lint-free, cloth. No solvents
or cleaning agents shall be used.
• Avoid using and/or connecting the equipment during an electrical storm, to
avoid risk of electrocution.
• Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition
source (i.e. heat registers, space heaters, fireplaces, etc.).
Touchstone TM822 Telephony Modem User’s Guide
Safety
Getting
Started Installation
Ethernet
Configuration Usage Troubleshooting Glossary
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• Use only power supply and power cord included with the equipment.
• Equipment should be installed near the power outlet and should be easily
accessible.
• The shield of the coaxial cable must be connected to earth (grounded) at the
entrance to the building in accordance with applicable national electrical in-
stallation codes. In the U.S., this is required by NFPA 70 (National Electrical
Code) Article 820. In the European Union and in certain other countries,
CATV installation equipotential bonding requirements are specified in IEC
60728-11, Cable networks for television signals, sound signals and interac-
tive services, Part 11: Safety. This equipment is intended to be installed in
accordance with the requirements of IEC 60728-11 for safe operation.
If the equipment is to be installed in an area serviced by an IT power line
network, as is found in many areas of Norway, special attention should be
given that the installation is in accordance with IEC 60728-11, in particular
Annex B and Figure B.4.
• In areas of high surge events or poor grounding situations and areas prone
to lightning strikes, additional surge protection may be required (i.e.
PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and
Phone lines.
• When the Telephony Modem is connected to a local computer through Eth-
ernet cables, the computer must be properly grounded to the building/res-
idence AC ground network. All plug-in cards within the computer must be
properly installed and grounded to the computer frame per the manufac-
turer’s specifications.
• Ensure proper ventillation. Position the Telephony Modem so that air flows
freely around it and the ventillation holes on the unit are not blocked.
• Do not mount the Telephony Modem on surfaces that are sensitive to heat
and/or which may be damaged by the heat generated by the modem, its
power supply, or other accessories.
Touchstone TM822 Telephony Modem User’s Guide
Safety
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Ethernet
Configuration Usage Troubleshooting Glossary
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FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection
against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in ac-
cordance with the instructions, may cause harmful interference to radio communi-
cations. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the fol-
lowing measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Warning: Changes or modifications to this equipment not expressly approved by
the party responsible for compliance could void the user’s authority to operate the
equipment.
Touchstone TM822 Telephony Modem User’s Guide
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Ethernet
Configuration Usage Troubleshooting Glossary
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European Compliance
This product complies with the provisions of the Electromagnetic Compatibility
(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-
age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,
this product bears the CE marking in accordance with the above applicable Direc-
tive(s).
A copy of the Declaration of Conformity may be obtained from: ARRIS Interna-
tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this product is governed
by Directive 2002/96/EC of the European Parliament and of the
Council on waste electrical and electronic equipment (WEEE).
WEEE could potentially prove harmful to the environment; as
such, upon disposal of the Telephony Modem the Directive re-
quires that this product must not be disposed as unsorted mu-
nicipal waste, but rather collected separately and disposed of in
accordance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European Par-
liament and of the Council of 27 January 2003 on the restriction of the
use of certain hazardous substances (RoHS) in electrical and elec-
tronic equipment.
Touchstone TM822 Telephony Modem User’s Guide
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Configuration Usage Troubleshooting Glossary
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Energy Consumption (TM822S Models only)
In accordance with Ecodesign Directive 2005/32/EC, this device is equipped with a
power switch. The following energy consumption figures apply (measured with a
wattmeter at the outlet):
Note: In most instances, ARRIS recommends that the power switch remain in
the ON position at all times. Turning the switch OFF disables the device,
including both data service and telephone service. Turning the switch
OFF is recommended only during vacations or similar extended ab-
sences.
Switch State Power Consumption
OFF 0.0 W
ON 5.5 W (idle)
7.5 W (typical)
Touchstone TM822 Telephony Modem User’s Guide
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Getting Started
About Your New Telephony Modem
The Touchstone TM822 Telephony Modem is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0
compliant with the following features:
• Speed: much faster than dialup or ISDN service; up to eight times faster
than DOCSIS 2.0 cable modems
• Connectivity: supports Ethernet connection
• Flexibility: provides two independent lines of telephone service as well as
high speed data
• Compatibility:
– Data services: DOCSIS 3.0 (TM822A) or Euro-DOCSIS 3.0 (TM822S)
compliant and backward-compatible with DOCSIS 2.0 or 1.1; supports
tiered data services (if offered by your cable company)
– Telephony services: PacketCable™ and Euro-PacketCable 1.5 or 1.0 com-
pliant
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
• Telephony Modem
• Power Cord
• Quick Installation Guide
• Wall-Mounting Template and Instructions
• Ethernet Cable (CAT5e)
• End User License Agreement
Touchstone TM822 Telephony Modem User’s Guide
Safety
Getting
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Ethernet
Configuration Usage Troubleshooting Glossary
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Items You Need
If you are installing the Telephony Modem yourself, make sure you have the fol-
lowing items on hand before continuing:
•Telephony modem package: see What’s in the Box? for a list of items in
the package.
•Coaxial cable (coax): as shown in the image to the left, this is a thin cable
with a connector on each end. It is the same kind of wire used to connect to
your television for cable TV. You can buy coax from any electronics retailer
and many discount stores; make sure it has connectors on both ends. There
are two types of connectors, slip-on and screw-on; the screw-on connectors
are best for use with your Telephony Modem. The coax should be long
enough to reach from your Telephony Modem to the nearest cable outlet.
Note: For best performance, use high-quality RG-6 type coax cable and mini-
mize or eliminate splitters between the cable jack and the Telephony Modem.
•Phone Cable: as shown in the image to the left, this is a standard phone
cable with standard phone connectors (RJ11 type) on both ends. You can
buy phone cables from any electronics retailer and many discount stores.
•Splitter (optional): provides an extra cable connection by splitting a sin-
gle outlet into two. You may need a splitter if you have a TV already con-
nected to the cable outlet that you want to use. You can buy a splitter from
any electronics retailer and most discount stores; you may also need a short
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Telephony Modem and TV to the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
•Wall-mount hardware (optional): if you want to wall-mount your Tele-
phony Modem, you need to obtain two drywall anchors or wood screws. See
the Wall-Mount Template and Instructions for more details.
•Information packet: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this in-
formation carefully and contact your cable company if you have any ques-
tions.
Touchstone TM822 Telephony Modem User’s Guide
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Configuration Usage Troubleshooting Glossary
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Coax Cable
Phone Cable

Getting Service
Before trying to use your new Telephony Modem, contact your local cable company
to establish an Internet account and telephone service. When you call, have the
following information ready:
• the Telephony Modem serial number and MAC addresses of the unit (printed
on a sticker on the bottom of the Telephony Modem)
• the model number of the Telephony Modem
If the Telephony Modemwas provided by your cable company, they already have the
required information.
Save this information for future use. In addition, you should ask your cable com-
pany the following questions:
• Do you have any special system requirements or files that I need to down-
load after I am connected?
• When can I start using my Telephony Modem?
• Do I need a user ID or password to access the Internet or my e-mail?
• Will my phone number(s) change?
• What new calling features will I have and how do I use them?
Touchstone TM822 Telephony Modem User’s Guide
Safety
Getting
Started Installation
Ethernet
Configuration Usage Troubleshooting Glossary
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