Arris SurfBoard SB6141 User manual

IMPORTANT!
1. Power ON your computer. The Receive, Send, and Online LEDs on your SB6141
will rst FLASH (blink) and then light up SOLID.
See the Front Panel LEDs table on the back page for more LED Status information.
Note: If all three LEDs did not light up SOLID, contact your service provider.
2. Open any web browser on your computer, such as Internet Explorer, Google
Chrome, Firefox, or Safari.
3. Type a valid URL (such as www.surfboard.com) in the address bar and press
Enter to test your network connection. The website should open.
• If the web page opens, your SB6141 was set up properly.
• If the web page fails to open, rst check each cable connection on your devices
to ensure that they are securely connected. Then, retype the URL.
If still unsuccessful, you may have to contact your current service provider to
either set up your Internet service or activate your SB6141.
You must have a live broadband cable connection already
installed in your home before installing the SB6141 Cable
Modem. If you do not, please contact a service provider for
assistance.
When contacting a service provider, you may have to provide
the MAC address and Serial number listed on the cable
modem label on the bottom of your SB6141 (see back page).
1. Connect a coaxial cable to a cable wall outlet and to the Cable
connector on the rear of your SB6141. Hand-tighten each
connector.
2. Connect the power cord to the Power port on the rear of your
SB6141 and then plug the other end into an electrical wall outlet.
This automatically powers ON your SB6141.
3. Connect the Ethernet cable to the Ethernet port on your computer
(or other device) and to the Ethernet port on the rear of your
SB6141.
Install the Cable Modem
In the Box
• SB6141 Cable Modem
• Power Supply
• Ethernet Cable
• Software License & Warranty Card
• Support Information Card
• SB6141 Quick Start Guide
Test the Cable Modem Connection
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support: 1-877-466-8646
Please visit www.arris.com/consumer for frequently asked questions (FAQs) and additional product documentation.
For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast or ARRIS.
SB6141
DOCSIS
®
3.0 Cable Modem
Quick Start Guide

© 2015 ARRIS Enterprises, Inc. All rights reserved.
No part of the contents of this publication may be reproduced or transmitted in any form or by any means without written permission from ARRIS Enterprises, Inc.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this
document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.
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form or by any means without the written permission of the publisher.
598483-001-a 10/2015
ICON LED STATUS
Green (ON): Indicates power to the SB6141 is properly connected
Green (ON): Indicates a downstream (receive data) channel connection
Blue* (ON): Indicates a bonded downstream (receive data) channel
connection
Green (ON): Indicates an upstream (send data) channel connection
Blue* (ON): Indicates a bonded upstream (send data) channel connection
Green (ON): Indicates Internet connectivity
Amber (ON): Indicates a network device, computer, or router is connected
to the Ethernet port and is operating in Ethernet (10Base-T) or
Fast Ethernet (100Base-T) mode
Blue* (ON): Indicates a network device, computer, or router is connected
to the Ethernet port and is operating in high-speed Gigabit
Ethernet (1000Base-T) mode
*DOCSIS 3.0 operation (high-speed Internet service) may not be available in all locations.
Check with your service provider for more information.
Front Panel LEDs
Cable Modem Label
During normal operation, the
POWER, RECEIVE, SEND, and
ONLINE LEDs should always be
ON. The LINK LED should FLASH
during data transfer.
Note: During startup, all LEDs will
FLASH and then turn ON in
sequence. If an LED turns ON and
the next LED does not FLASH, please
contact your service provider.
SB6141
DOCSIS
®
3.0 Cable Modem
Quick Start Guide
Power
Receive
Send
Online
Link
Please note: The cable modem
label is also located on the bottom
of your SB6141. The label contains
specic ID information for your
SB6141 that you may need when
contacting your service provider.
To receive cable service, your
service provider may request
the Media Access Control (MAC)
address (see HFC MAC ID) and
serial number (see S/N) listed on
the cable modem label.