Arris Touchstone TM902 User manual

Touchstone®T 902 Telephony odem
User’s Guide
Get ready to experience the nternet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM902 Telephony Modem brings it all to you
up to eight times faster than standard DOCS S 2.0 cable modems. All while pro-
viding toll quality Voice over P telephone service.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). The Touchstone
Telephony Modem provides for up to two separate lines of telephone service.
nstallation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
nstalling and Connecting Your Telephony Modem
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary

Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by
the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.
Copyright © 2010 ARR S. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be
accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document.
The information in this document is proprietary to ARR S.
ARR S, Touchstone, and the ARR S logo are trademarks or registered trademarks of ARR S. All other trademarks and registered trademarks are the property of their respective hold-
ers.
ARSVD01304
Release 9 Standard 1.1 June 2010
Touchstone® TM902 Telephony Modem User’s Guide
Export Regulations
Safety Requirements
FCC Part 15
European Compliance
Energy Consumption (TM902S Models only)
Getting Started
About Your New Telephony Modem
What’s in the Box?
What’s on the CD?
tems You Need
Getting Service
System Requirements
Recommended Hardware
Windows
MacOS
Linux/other Unix
About this Manual
Ethernet Connection
What About Security?
nstalling and Connecting Your Telephony Modem
Front Panel
TM902A/B/S Front Panel
Rear Panel
TM902A/B/S Rear Panel
Mounting the Telephony Modem
Tools and Materials
Location
nstructions
Wall-mounting instructions
Desktop mounting instructions
Connecting the Telephony Modem
Making Ethernet Connections
Making Telephone Connections
Configuring Your Ethernet Connection
Requirements
How to use this chapter
TCP/ P Configuration for Windows 2000
TCP/ P Configuration for Windows XP
TCP/ P Configuration for Windows Vista
TCP/ P Configuration for Windows 7
TCP/ P Configuration for MacOS X
Using the Telephony Modem
Setting up Your Computer to Use the Telephony Modem
Wiring Problems
ndicator Lights for the TM902A/B/S Models
ndicator Lights: Normal Operation
ndicator Lights: Startup Sequence
Cable Modem Start Up Sequence
Using the Reset Button
Troubleshooting
Glossary

Safety Requirements
ARR S Telephony Modems comply with the applicable requirements for perform-
ance, construction, labeling, and information when used as outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer
service to qualified personnel only!
CAUTION
Potential equipment damage
Potential loss of service
Connecting the Telephony Modem to existing telephone wiring should
only be performed by a professional installer. Physical connections to
the previous telephone provider must be removed and the wiring must
be checked; there must not be any voltages. Cancellation of telephone
service is not adequate. Failure to do so may result in loss of service
and/or permanent damage to the Telephony Modem.
• The Telephony Modem is designed to be connected directly to a telephone.
• Connecting the Telephony Modem to the home’s existing telephone wiring
should only be performed by a professional installer.
• Do not use product near water (i.e. wet basement, bathtub, sink or near a
swimming pool, etc.), to avoid risk of electrocution.
• Avoid using and/or connecting the equipment during an electrical storm, to
avoid risk of electrocution.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition
source (i.e. heat registers, space heaters, fireplaces, etc.).
• Use only power supply and power cord included with the equipment.
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• Equipment should be installed near the power outlet and should be easily
accessible.
• The shield of the coaxial cable must be connected to earth (grounded) at the
entrance to the building in accordance with applicable national electrical in-
stallation codes. n the U.S., this is required by NFPA 70 (National Electrical
Code) Article 820. n the European Union and in certain other countries,
CATV installation equipotential bonding requirements are specified in EC
60728-11, Cable netw rks f r televisi n signals, s und signals and interac-
tive services, Part 11: Safety. This equipment is intended to be installed in
accordance with the requirements of EC 60728-11 for safe operation.
f the equipment is to be installed in an area serviced by an T power line
network, as is found in many areas of Norway, special attention should be
given that the installation is in accordance with EC 60728-11, in particular
Annex B and Figure B.4.
• n areas of high surge events or poor grounding situations and areas prone
to lightning strikes, additional surge protection may be required (i.e.
PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and
Phone lines.
• When the Telephony Modem is connected to a local computer through Eth-
ernet cables, the computer must be properly grounded to the building/res-
idence AC ground network. All plug-in cards within the computer must be
properly installed and grounded to the computer frame per the manufac-
turer’s specifications.
• Ensure proper ventillation. Position the Telephony Modem so that air flows
freely around it and the ventillation holes on the unit are not blocked.
• Do not mount the Telephony Modem on surfaces that are sensitive to heat
and/or which may be damaged by the heat generated by the modem, its
power supply, or other accessories.
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FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection
against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in ac-
cordance with the instructions, may cause harmful interference to radio communi-
cations. However, there is no guarantee that interference will not occur in a
particular installation. f this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the fol-
lowing measures:
• Reorient or relocate the receiving antenna.
• ncrease the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party re-
sponsible for compliance could void the user’s authority to operate the equipment.
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European Compliance
This product complies with the provisions of the Electromagnetic Compatibility
(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-
age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,
this product bears the CE marking in accordance with the above applicable Direc-
tive(s).
A copy of the Declaration of Conformity may be obtained from: ARR S nterna-
tional, nc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this product is governed
by Directive 2002/96/EC of the European Parliament and of the
Council on waste electrical and electronic equipment (WEEE).
WEEE could potentially prove harmful to the environment; as
such, upon disposal of the Telephony Modem the Directive re-
quires that this product must not be disposed as unsorted mu-
nicipal waste, but rather collected separately and disposed of in
accordance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European Par-
liament and of the Council of 27 January 2003 on the restriction of the
use of certain hazardous substances (RoHS) in electrical and elec-
tronic equipment.
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Energy Consumption (T 902S odels only)
n accordance with Ecodesign Directive 2005/32/EC, this device is equipped with a
power switch. The following energy consumption figures apply (measured with a
wattmeter at the outlet):
Note: n most instances, ARR S recommends that the power switch remain in
the ON position at all times. Turning the switch OFF disables the device,
including both data service and telephone service. Turning the switch
OFF is recommended only during vacations or similar extended ab-
sences.
Switch State Power Consumption
OFF 0.0 W
ON 7.5 W (idle)
10.5 W (typical)
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Getting Started
About Your New Telephony odem
The Touchstone TM902 Telephony Modem is DOCS S® 3.0 or Euro-DOCS S™ 3.0
compliant with the following features:
• Speed: much faster than dialup or SDN service; up to eight times faster
than DOCS S 2.0 cable modems
• Connectivity: supports Ethernet connection
• Flexibility: provides two independent lines of telephone service as well as
high speed data
• Compatibility:
– Data services: DOCS S or Euro-DOCS S 3.0 compliant and backward-
compatible with DOCS S 2.0 or 1.1; supports tiered data services (if of-
fered by your cable company)
– Telephony services: PacketCable™ and Euro-PacketCable 1.5 or 1.0 com-
pliant
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
• Telephony Modem
• Power Cord
• Quick nstallation Guide
• Wall-Mounting Template and nstructions
• Ethernet Cable
• Mini CD-ROM (80mm)
Note: An adapter is required for slot-loading drives. Adapter is not included.
• End User License Agreement
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What’s on the CD?
The CD provides the following items:
• Quick nstall Guide
• User’s Guide
Items You Need
f you are installing the Telephony Modem yourself, make sure you have the fol-
lowing items on hand before continuing:
•Telephony modem package: see What’s in the Box? for a list of items in
the package.
•Coaxial cable (coax): as shown in the image to the left, this is a thin cable
with a connector on each end. t is the same kind of wire used to connect to
your television for cable TV. You can buy coax from any electronics retailer
and many discount stores; make sure it has connectors on both ends. There
are two types of connectors, slip-on and screw-on; the screw-on connectors
are best for use with your Telephony Modem. The coax should be long
enough to reach from your Telephony Modem to the nearest cable outlet.
Note: For best performance, use high-quality RG-6 type coax cable and mini-
mize or eliminate splitters between the cable jack and the Telephony Modem.
•Phone Cable: as shown in the image to the left, this is a standard phone
cable with standard phone connectors (RJ11 type) on both ends. You can
buy phone cables from any electronics retailer and many discount stores.
•Splitter (optional): provides an extra cable connection by splitting a sin-
gle outlet into two. You may need a splitter if you have a TV already con-
nected to the cable outlet that you want to use. You can buy a splitter from
any electronics retailer and most discount stores; you may also need a short
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Telephony Modem and TV to the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
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Coax Cable
Phone Cable

•Wall-mount hardware (optional): if you want to wall-mount your Tele-
phony Modem, you need to obtain two drywall anchors or wood screws. See
the Wall-Mount Template and nstructions for more details.
•Information packet: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this in-
formation carefully and contact your cable company if you have any ques-
tions.
Getting Service
Before trying to use your new Telephony Modem, contact your local cable company
to establish an nternet account and telephone service. When you call, have the
following information ready:
• the Telephony Modem serial number and MAC addresses of the unit (printed
on a sticker on the bottom of the Telephony Modem)
• the model number of the Telephony Modem
Save this information for future use. n addition, you should ask your cable com-
pany the following questions:
• Do you have any special system requirements or files that need to down-
load after am connected?
• When can start using my Telephony Modem?
• Do need a user D or password to access the nternet or my e-mail?
• Will my phone number(s) change?
• What new calling features will have and how do use them?
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System Requirements
The Touchstone Telephony Modem operates with most computers. The following
describes requirements for each operating system; see the documentation for your
system for details on enabling and configuring networking.
To use the Telephony Modem, you need DOCS S or Euro-DOCS S high-speed n-
ternet service from your cable company, as appropriate. Telephone service requires
that the cable company has PacketCable or Euro-PacketCable support.
Recommended Hardware
The following hardware configuration is the minimum recommended. Computers
not meeting this configuration can still work with the TM902, but may not be able
to make maximum use of TM902 throughput.
• CPU: P4, 3GHz or faster
• RAM: 1GB or greater
• Hard drive: 7200 RPM or faster
• Ethernet: Gig-E (1000BaseT)
Windows
Ethernet connection: Windows 2000, Windows XP, Windows Vista, or Windows 7
acOS
Ethernet connection: System 7.5 to MacOS 9.2 (Open Transport recommended) or
MacOS X
Linux/other Unix
Ethernet connection: Hardware drivers, TCP/ P, and DHCP must be enabled in the
kernel
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About this anual
This manual covers all of the different TM902 models. Your model may not have all
of the capabilities outlined in this manual. To determine which model you have pur-
chased, refer to the image at the left. The model number is on the label affixed to
the Telephony Modem.
Ethernet Connection
Ethernet is a standard method of connecting two or more devices into a Local Area
Network (LAN).
Note: To connect two or more computers to the Ethernet port, you will need a
hub or broadband router (available at computer retailers).
The Telephony Modem package comes with a 6-foot (1.9m) Ethernet cable (the
connectors look like wide telephone connectors); you can purchase more cables if
necessary at a computer retailer. f you are connecting the Telephony Modem
directly to a computer, or to an Ethernet hub or broadband router with a cross-over
switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required
for gigabit Ethernet (Gig-E), not regular CAT5 cable.
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Ethernet Cable
odel
Number

What About Security?
Having a high-speed, always-on connection to the nternet requires a certain
amount of responsibility to other nternet users—including the need to maintain a
reasonably secure system. While no system is 100% secure, you can use the fol-
lowing tips to enhance your system’s security:
• Keep your operating system updated with the latest security patches. Run
the system update utility at least weekly.
• Keep your email program updated with the latest security patches. n addi-
tion, avoid opening email containing attachments, or opening files sent
through chat rooms, whenever possible.
• nstall a virus checker and keep it updated.
• Avoid providing web or file-sharing services over your Telephony Modem.
Besides certain vulnerability problems, most cable companies prohibit run-
ning servers on consumer-level accounts and may suspend your account for
violating your terms of service.
• Use the cable company’s mail servers for sending email.
• Avoid using proxy software unless you are certain that it is not open for
abuse by other nternet users (some are shipped open by default). Crimi-
nals can take advantage of open proxies to hide their identity when break-
ing into other computers or sending spam. f you have an open proxy, your
cable company may suspend your account to protect the rest of the net-
work.
• f you connect your Telephony Modem to a wireless LAN, make sure you
enable security and encryption on the wireless hub (for the same reasons
that you should run only secured proxies). Consult the documentation and
technical support of the wireless equipment provider for help.
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Installing and Connecting Your
Telephony odem
Before you start, make sure that:
• You have contacted your cable company and verified that they provide data
and telephone service using standard DOCS S technology.
• You have all the tems You Need.
• Cable, phone, and power outlets are available near the computer. f a cable
outlet is not conveniently located, your cable company can install a new one.
f you have ordered service, your cable company should configure the Telephony
Modem automatically. You need only follow the instructions in this section to install
and connect the Telephony Modem.
CAUTION
Risk of equipment damage
Only qualified installation technicians should connect the Telephony
Modem to house wiring. ncumbent telephone service must be physi-
cally disconnected at the outside interface box before making any con-
nections.
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Front Panel
T 902A/B/S Front Panel
The front of the Telephony Modem provides the following indicators.
A Tel 2: indicates status of telephone line 2.
B Tel 1: indicates status of telephone line 1.
C Link: indicates Ethernet connectivity between the Telephony Modem and
computer. t may be yellow or green to indicate the connection speed.
D Online: indicates internet data transmission status.
E US: indicates upstream connectivity. t may be yellow or green to indicate
the connection speed.
F DS: indicates downstream connectivity. t may be yellow or green to indi-
cate the connection speed.
G Power: indicates whether AC power is available to the unit.
Rear Panel
The rear of the Telephony Modem has the following connectors and controls:
T 902A/B/S Rear Panel
A Tel 1 (grey): connector for the first phone line.
B Tel 2 (grey): connector for the second phone line.
CEthernet connector (yellow): for use with a computer or home network LAN
connection.
D Reset button: resets the Telephony Modem as if you power cycled the unit.
Use a pointed non-metallic object to press this button.
E Cable: connector for the coax cable.
F Power: connector for the power cord.
G Power Switch (TM902S only): power On/Off switch.
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Tel 2
Tel 1
Link
Online
US
DS
Power
TM902
A
B
C
D
E
F
G
T 902A/B/S
Tel 1
Ethernet
10/100/1000
Tel 2 Reset Cable
Tel 1 Tel 2
Ethernet
10/100/1000 Reset Cable
A CB D E F
T 902A/B
G
T 902S

ounting the Telephony odem
You can either mount the Telephony Modem on a wall or place it on a desktop. For
wall-mount applications, you can mount the Telephony Modem with the indicators
facing upward (vertical) or to the side (horizontal).
Tools and aterials
For wall-mounted installations, make sure you have the following tools and mate-
rials before proceeding:
• for mounting on drywall: Two 1/4” (6mm) drywall anchors and a drill with
1/4” (6mm) bit (not included)
• for mounting on plywood or studs: two #6 x 1.5” (38.1 mm) self tapping
screws (not included)
• screwdriver (flat-blade or Phillips, depending on what kind of screws you
use)
• wall-mount template (included with the Telephony Modem Quick nstalla-
tion Guide)
• transparent tape: for temporarily securing the mounting template to the wall
(not included)
Location
Always position the Telephony Modem:
• within reach of an AC outlet. The power cord must reach the outlet without
stretching and without adding extension cords.
• near a cable outlet (to avoid long cable runs).
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Instructions
Wall-mounting instructions
Note: When mounting the Telephony Modem on drywall, try to position the
Telephony Modem so at least one of the screws is fastened to a stud.
This may prevent the Telephony Modem from pulling out of the wall in
the future. To prevent overheating of the Telephony Modem, do not block
the ventilation holes on the sides of the unit.
1Position the mounting template on the surface where you intend to mount
the Telephony Modem and secure in place with transparent tape.
2Drill holes through the template in the specified locations for the mounting
screws. After drilling holes, remove the template from the surface.
3f using drywall anchors, set them into the wall. Then, drive the screws into
the wall leaving a gap of about 1/8” (3 mm) between the screw head and
the wall. f not using anchors, just drive the screws.
4Orient the Telephony Modem with the indicator lights facing up or right, as
desired. Slip both mounting slots (in the back of the Telephony Modem) over
the screws, then slide the case down until the narrow end of the keyhole slot
contacts the screw shaft.
5Proceed to Connecting the Telephony Modem.
Desktop mounting instructions
1Position the Telephony Modem so that:
• air flows freely around it
• the back faces the nearest wall
• it will not fall to the floor if bumped or moved
• the ventilation holes on the side of the unit are not blocked
2Proceed to Connecting the Telephony Modem.
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Step 1 Step 2
Step 4
Step 3

Connecting the Telephony odem
WARNING
Risk of injury or equipment damage
Connecting the Telephony Modem to the home’s existing telephone
wiring should only be performed by a professional installer. Physical con-
nections to the previous telephone provider must be removed and the
wiring must be checked; there must not be any voltage. Cancellation of
telephone service is not adequate. Failure to do so may result in loss of
service and/or permanent damage to the Telephony Modem.
1Connect one end of the coax cable to the cable outlet or splitter, and the
other end to the Telephony Modem’s Cable connector (E). Tighten the con-
nections by hand, then tighten an additional 1/8 turn with a wrench.
Note: For best performance, use high-quality RG-6 type coax cable and mini-
mize or eliminate splitters between the cable jack and the Telephony Modem.
2nsert the plug from the power cord into the Power connector on the Tele-
phony Modem (F) and insert the power cord into a convenient AC outlet.
odel T 902S only: Make sure that the rear panel power switch (G) is set
to the ON position.
The P wer light n the fr nt f the Teleph ny M dem lights up, then flashes
nce (refer t the Indicat r Lights table f r y ur m del). See Tr ublesh t-
ing if the P wer light d es n t turn n.
aking Ethernet Connections
3Connect one end of the yellow Ethernet cable to the yellow port on the back
of the Telephony Modem labeled “Ethernet 10/100/1000,” (C) and the other
end to the Ethernet port on a computer, hub, or broadband router.
Note: f you are connecting to a computer, use the Ethernet cable included
in the Telephony Modem package.
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Tel 1
Ethernet
10/100/1000
Tel 2 Reset Cable
Tel 1 Tel 2
Ethernet
10/100/1000 Reset Cable
A CB D E F
T 902A/B
G
T 902S

aking Telephone Connections
4Connect one end of the telephone cable to one of the grey telephone ports
on the back of the Telephony Modem (Aor B). Connect the other end to the
telephone.
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Configuring Your Ethernet Connection
f your computer is equipped with a LAN card providing an Ethernet connection,
you may have to configure your computer’s TCP/ P settings. The steps that follow
will guide you through setting your computer’s TCP/ P settings to work with the
Telephony Modem.
Requirements
Make sure you have the following before attempting to configure your Ethernet con-
nection:
• Computer with:
— one of: Windows 2000, Windows XP, Windows Vista, Windows 7, or
MacOS X
— Ethernet interface
• Ethernet cable (supplied)
• P address, subnet, gateway, and DNS information for installations not using
DHCP
How to use this chapter
The following list shows the procedures for modifying the TCP/ P settings on the
computer. The procedure is slightly different depending on the operating system
that you are using. Please ensure you are using the correct steps for the operating
system on your computer. Follow the links below for instructions to configure your
Ethernet connection on your operating system.
•TCP/ P Configuration for Windows 2000
•TCP/ P Configuration for Windows XP
•TCP/ P Configuration for Windows Vista
•TCP/ P Configuration for Windows 7
•TCP/ P Configuration for MacOS X
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